Here is what I believe is going on with DELL. DELL has outsourced most/all of their transaction support to India. But, for security measures have divided transaction detail into non-payment related detail and payment detail. The support in India where most of the DELL calls go to do not have access to payment data. So, only thing they can do is cancel the order. 5 digit extensions are old DELL extensions and India does not have any info abt that.
Because of this decentralized order processing, sometimes its a pain to deal with DELL. I wonder what amount of overhead they actually incur because of this kind of outsourcing. But, the good thing is in India these folks are just ready to cancel the order as soon as you tell them to change or to do something to your order. So, I cancelled my order four times in 2 days and then finally got 2405fp for $881.26.
I guess the way DELL is covering up cost for this kind of dealings is by issuing a huge number of coupons and all of them do not apply to your order directly even when they are active. So, if you are lazy or don't care about 10-15 bucks, DELL gets them.
I am 99% positive that DELL will reduce price further before the end of their semi-yearly quarter. That means another order cancellation from my side.
My 2 cents...
Rex