I had a nightmare of a time at my local BB, the store at Riverdale and Winchester in Memphis.
I was told "no pricematch on sale items" by the CS girl, asked for a manager, and waited for 10 minutes, no manager. Then a lady came up and wanted to PM a 50" tv that was $300 off what she paid for it and she was told the same thing. I pointed out a guy with a tie and she went and asked him if was a manager and his smart a$$ reply was "I try to be, sometimes". This guy was so full of his "store manager self" that he had A$$hole written on his forehead. He pratically jumping with glee as he looked down on us and said how he was the manager and it was his decision not PM.
I pointed at the policy on the wall, the huge policy sign, and said that it didnt state any exclusions for PM'ing for special sales or whatever. He said it didnt matter, and that it also didnt say "that they would PM any on sale merchandise" therefore he didnt have to PM it. I said that he had to follow the posted policy or he was breaking the law, he said "so?" and then again repeated that policy didnt say he had to PM anything.
I point blank asked him if this was a corporate, store or his own personal policy, he said that he is the store manager and it is his policy. I asked him if the other store in town would PM, and said probably not. Next he said "if that is it, you can go now".
His attitude went way beyond just "store policy" he was really enjoying screwing us. He never once said anything like "sorry" or "regret" or "unfortunate". He was actually smirking at us! His whole attitude was saying, "it's just TooF'ngBad, now GetTheF*ck out of my store!" The lady said it must be a race thing, and I agreed with her, he heard that and then he got his tail twisted up. Either he is just the biggest A$$ in the business, and I have seen a lot of them, or was being a racist pig, sometimes it's hard to tell.
Me and the lady went to the other store and they didnt even blink, the CS girl there was polite and fast and I got the PM and so did the lady with TV.
That store will never see me again, the other BB saved BB two customers today. I wonder how many lifelong customers that one manager and his policy lost for BB today.