Can I let my DSL provider know that I'm using a router?

[rival]

they've just told me to disconnect it for them to help me, no big deal

 

[DannyLove]

As a SBC customer that has called in about 10 times over the past 3 years for connection issues, I can safely say that having a router with their services means absolutely nothing to them. After a series of questions, the Rep actually asked me what my network looked like, I told him I have a router, brand name and model number. SBC doesn't care.

danny~!

 

[Daishiki]

Originally posted by: Argo

Originally posted by: amdfanboy
Once again, there is a network forum.

Which is visted by like 5 people

i must feel special for being part of a priveleged few

 

[GoodRevrnd]

Originally posted by: poopygood
they might just say, we can't help you trouble-shoot problems if you have a router, contact the router's manufacturer. Plus they'll then just blame all your connection problems on the fact that you have a router.

Correct answer. Verizon did that to me.

 

[allisolm]

they will not do troubleshooting for you if you tell them you have a router that you did not buy from them.

I have DSL through Sprint and they do troubleshoot for me with a router that I did not buy from them. With one problem they even took me through my router configuration screens to get to the item that had to be changed.

 

[ChicagoNick]

Originally posted by: allisolm
they will not do troubleshooting for you if you tell them you have a router that you did not buy from them.

I have DSL through Sprint and they do troubleshoot for me with a router that I did not buy from them. With one problem they even took me through my router configuration screens to get to the item that had to be changed.

i probably should've mentioned that my advice was SBC specific for the OP.

 

[allisolm]

i probably should've mentioned that my advice was SBC specific for the OP.

Even SBC specific advice seems to vary.

DannyLove said "As a SBC customer that has called in about 10 times over the past 3 years for connection issues, I can safely say that having a router with their services means absolutely nothing to them. After a series of questions, the Rep actually asked me what my network looked like, I told him I have a router, brand name and model number. SBC doesn't care."

 

[Doggiedog]

Originally posted by: Argo

Originally posted by: amdfanboy

Originally posted by: Argo
First I had it in connect on demand, max idle time 30 minutes. Then I changed to 24 hours. Then I changed it to keep alive, redial period 30 seconds. I think in that mode it never disconnects.

What router do you have ?

Linksys BEFSR41

Call Linksys and ask for help.

I had a problem with my connection just like you did with my Linksys and they helped me fix it.

 

[obiwaynekenobi]

I don't know why they would care, I wouldnt' call and tell them. I don't see a point

 

[Lifer]

Originally posted by: ChicagoNick

Originally posted by: Mak0602
DO NOT TELL THEM YOU HAVE A ROUTER. they will charge additional isp if you do. and yeah, you are probably far from them. whine to them and ask when speed will increase, then whine so more.

amazing the rumors that go around this is true for a CABLE ISP but not SBC DSL.

then stop spreading rumors of your own.
cable companies don't care either