Cable Internet Account Suspended

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xtknight

Elite Member
Oct 15, 2004
12,974
0
71
I'd be extremely pissed off if I were you too, even if they can legally avoid telling you the limit up front under whatever ass-backwards US law protects them.
 

ta8689

Golden Member
Feb 5, 2006
1,116
0
0
Originally posted by: spidey07
Originally posted by: VenomXTF
Nice of you to jump the gun Spidey. The letter was not for illegal content, none of which was downloaded.

Cliffs:
Internet gets shut off one day.
Next day tech comes up and removes blocker. Internet still not working.
Call again, get forwarded to 10 different departments/people none of which help.
The internet was shut off for using too much bandwidth. Three letters were supposebly sent, all of which the "post office lost."
After 4 hours on the phone, a manager turns it back on, tells me there is a 50GB limit and it's still the fualt of the post office.
The next day the internet finally works.

Sorry.

50 GB a month is definately abuse. Many large business with a DS3 don't move that much.

Don't want to get shut off? Pay for a higher service.

fvck you a$$hole. When you pay for high speed internet, you expect to get whatever you want to download fast.
 

dnuggett

Diamond Member
Sep 13, 2003
6,703
0
76
Originally posted by: saymyname
I read the whole thing. Was interesting. I kept thinking the cable guy was going to hook you up with faster internet or something.

Oh well.

The day they put limits like this on the internet, the day the internet dies. It has nothing to do with downloading porn or illegal software either. Just watching news clips, downloading HD video, listening to rapsody, and then stuff like vista etc has got to be close to 50GB if not more.

They are not putting limits on the internet. They are putting limits on your connection.
 

saymyname

Golden Member
Jun 9, 2006
1,213
0
0
Originally posted by: dnuggett
Originally posted by: saymyname
I read the whole thing. Was interesting. I kept thinking the cable guy was going to hook you up with faster internet or something.

Oh well.

The day they put limits like this on the internet, the day the internet dies. It has nothing to do with downloading porn or illegal software either. Just watching news clips, downloading HD video, listening to rapsody, and then stuff like vista etc has got to be close to 50GB if not more.

They are not putting limits on the internet. They are putting limits on your connection.

For all intensive purposes your internet experience is limited. Have you ever been to a country where you have to pay by the MB? They have a completely different experience than someone who has unlimited bandwidth.
 

dnuggett

Diamond Member
Sep 13, 2003
6,703
0
76
Originally posted by: saymyname
Originally posted by: dnuggett
Originally posted by: saymyname
I read the whole thing. Was interesting. I kept thinking the cable guy was going to hook you up with faster internet or something.

Oh well.

The day they put limits like this on the internet, the day the internet dies. It has nothing to do with downloading porn or illegal software either. Just watching news clips, downloading HD video, listening to rapsody, and then stuff like vista etc has got to be close to 50GB if not more.

They are not putting limits on the internet. They are putting limits on your connection.

For all intensive purposes your internet experience is limited. Have you ever been to a country where you have to pay by the MB? They have a completely different experience than someone who has unlimited bandwidth.


Agreed on the different experience. But again, the limit is not on the internet. The limit is on the users connection. There is a clear distinction there.
 

Nebor

Lifer
Jun 24, 2003
29,582
12
76
Originally posted by: saymyname
For all intensive purposes your internet experience is limited. Have you ever been to a country where you have to pay by the MB? They have a completely different experience than someone who has unlimited bandwidth.

What the hell is an "intensive purpose?" :confused:
 

neutralizer

Lifer
Oct 4, 2001
11,552
1
0
Originally posted by: Nebor
Originally posted by: saymyname
For all intensive purposes your internet experience is limited. Have you ever been to a country where you have to pay by the MB? They have a completely different experience than someone who has unlimited bandwidth.

What the hell is an "intensive purpose?" :confused:

You know what he meant, "for all intents and purposes."
 

Conky

Lifer
May 9, 2001
10,709
0
0
I would say to stop downloading warez but I'm sure someone else said that. :p

ISP's are like webhosts... they don't really want people to use their services and will harrass those who actually do despite the fact that they paid for that service. They are about collecting payments.

Why should an ISP advertise 3Mps or 6Mps service and then get upset when you actually use it? :confused:
 

DidlySquat

Banned
Jun 30, 2005
903
0
0
Originally posted by: spidey07
cliffs.

And stop downloading illegal crap and this won't happen to you.

Stop abusing the network.


dont listen to SOB sysadmins, they will ALWAYS take the ISP side.... Funny thing all they do all they is use their internet connection for non work purposes....
 

her209

No Lifer
Oct 11, 2000
56,352
11
0
I'd call them back and give them a big ass "F*ck you" and "Congratulations for getting your competitor another customer". And make sure that they know you will be publicizing the experience.
 

Jeff7

Lifer
Jan 4, 2001
41,599
19
81
Originally posted by: her209
I'd call them back and give them a big ass "F*ck you" and "Congratulations for getting your competitor another customer". And make sure that they know you will be publicizing the experience.


He's lucky if he's got another option. Where I live, the only "competition" is 56k. No other cable providers in the area, and the nearest DSL provider is about 16 miles away, so no love there either. Satellite would be the only other "option" available.
 

imported_Phil

Diamond Member
Feb 10, 2001
9,837
0
0
Cliffs: wah.

I have a truly unlimited account- others on my ISP download up to 650GB a month and no-one's ever been cut off.
 

ultimatebob

Lifer
Jul 1, 2001
25,135
2,445
126
Originally posted by: DidlySquat
Originally posted by: spidey07
cliffs.

And stop downloading illegal crap and this won't happen to you.

Stop abusing the network.


dont listen to SOB sysadmins, they will ALWAYS take the ISP side.... Funny thing all they do all they is use their internet connection for non work purposes....

I think that spidey is a network admin, so you know damn well that he's going to take the ISP's side.

Anyway... If the service agreement for your ISP doesn't have any bandwidth limits listed in writing, you just might have grounds for a small claims court case against them. Just keep in mind that they might have logs of what you downloaded, so I wouldn't be going to court if they can show a history of you downloading 50 GB worth of donkey pr0n last month :)
 

daniel49

Diamond Member
Jan 8, 2005
4,814
0
71
Originally posted by: Pepsi90919
Oh no, ?ISP issues again? I think to myself.
ZZZZZZZZZZzzzzzzzz

look, don't write forum posts like romance novels. nobody will read them.

I read the whole thing. Guess some of you youngsters have a short attention span?

As to cable company. Give em he!!
 

erikistired

Diamond Member
Sep 27, 2000
9,739
0
0
Originally posted by: xtknight
I'd be extremely pissed off if I were you too, even if they can legally avoid telling you the limit up front under whatever ass-backwards US law protects them.

i think it's less backwards laws and more they simply don't have a set limit, it's totally on a case by case basis.
 

spidey07

No Lifer
Aug 4, 2000
65,469
5
76
Originally posted by: ultimatebob
I think that spidey is a network admin, so you know damn well that he's going to take the ISP's side.

Anyway... If the service agreement for your ISP doesn't have any bandwidth limits listed in writing, you just might have grounds for a small claims court case against them. Just keep in mind that they might have logs of what you downloaded, so I wouldn't be going to court if they can show a history of you downloading 50 GB worth of donkey pr0n last month :)

For the record I am a network/security architect consultant that builds and designs network communication systems and have been doing so for the last 13 years. Please don't call me an admin.

The point is 30 bucks only gets you so much with this ISP and if you want more you have to pay for it. Networks are very expensive on the operations/expense side (the gear is a small portion of the cost with most of the cost ongoing expense and maintenance). What that means is even though the network is built out it costs even more money to operate it.

I'll say again that 50 GB a month is a large amount of traffic and businesses with thousands of employees hardly move that much a month.

If you want more, then pay for it.
 

Horus

Platinum Member
Dec 27, 2003
2,838
1
0
Most cable ISPs won't suspend your account unless you're affecting other people's bandwidth in your area. You must be dragging a LOT of files.
 

6StringSamurai

Senior member
Apr 10, 2006
658
0
0
Originally posted by: spidey07
Originally posted by: ultimatebob
I think that spidey is a network admin, so you know damn well that he's going to take the ISP's side.

Anyway... If the service agreement for your ISP doesn't have any bandwidth limits listed in writing, you just might have grounds for a small claims court case against them. Just keep in mind that they might have logs of what you downloaded, so I wouldn't be going to court if they can show a history of you downloading 50 GB worth of donkey pr0n last month :)

For the record I am a network/security architect consultant that builds and designs network communication systems and have been doing so for the last 13 years. Please don't call me an admin.

The point is 30 bucks only gets you so much with this ISP and if you want more you have to pay for it. Networks are very expensive on the operations/expense side (the gear is a small portion of the cost with most of the cost ongoing expense and maintenance). What that means is even though the network is built out it costs even more money to operate it.

I'll say again that 50 GB a month is a large amount of traffic and businesses with thousands of employees hardly move that much a month.

If you want more, then pay for it.

Hmm... I work at a business with thousands of employees, and 30gb+ daily is common. Hell, on any given day we have 2 million emails traversing our exchange servers, if you assume that they are text only then that is 19gb right there.

Add in on top of that, video conferencing, web surfing, software development files transferred back and forth cross country.... Oh you must mean like thousands of employees in a factory, where 98% have no internet access.

 

Axoliien

Senior member
Mar 6, 2002
342
0
0
This section is what makes it somehow legal for them to do as you said and not have to warn you... I think your only option is to check laws for Pennsylvania (that's where you are, I am hoping?)


16. Customer shall use reasonable efforts to minimize unnecessary network traffic and interference with the work of other users of interconnected networks. BRC and PTD reserve the right to terminate service, if in PTD & BRC?s sole determination customer utilizes excessive bandwidth


19. This agreement is and shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania applicable to agreements made and performed in Pennsylvania. Any cause of action of a Customer or its designated user with respect to the Service must be instituted within one year after the claim or cause of action has arisen or be barred.
 

dmcowen674

No Lifer
Oct 13, 1999
54,894
47
91
www.alienbabeltech.com
Originally posted by: spidey07
Originally posted by: ultimatebob
I think that spidey is a network admin, so you know damn well that he's going to take the ISP's side.

Anyway... If the service agreement for your ISP doesn't have any bandwidth limits listed in writing, you just might have grounds for a small claims court case against them. Just keep in mind that they might have logs of what you downloaded, so I wouldn't be going to court if they can show a history of you downloading 50 GB worth of donkey pr0n last month :)

For the record I am a network/security architect consultant that builds and designs network communication systems and have been doing so for the last 13 years. Please don't call me an admin.

The point is 30 bucks only gets you so much with this ISP and if you want more you have to pay for it. Networks are very expensive on the operations/expense side (the gear is a small portion of the cost with most of the cost ongoing expense and maintenance). What that means is even though the network is built out it costs even more money to operate it.

I'll say again that 50 GB a month is a large amount of traffic and businesses with thousands of employees hardly move that much a month.

If you want more, then pay for it.

With guys like this as Commanders of the Internets, it's no wonder the U.S. is falling fast.
 

Axoliien

Senior member
Mar 6, 2002
342
0
0
Originally posted by: spidey07
Venom, I checked out your provider.

They offer higher levels of home service. You need to purchase more if you want more.

But you are definately abusing your service, so get a higher level of service if you want that. You don't get unlimited for cheap.

You are not "entitled" to rape the ISP without repurcussions. It's in your AUP, you signed up for it and you agreed to it.

Bandwidth is very expensive. Not to mention the ongoing expense of operations/maintenance.


spidey only runs the internet from web pages from anandtech, that's how he keeps under 10 megs per month! The guy at Best Buy told him he needed 4 gigs of memory and the best video card so he can get download the internet on his computer. Sounds common like a lot of my neighbors who I would call average home users.

I pay for cable internet and easily use 50 gigs per month. The average home user probably doesn't come close to that but especially younger generations and more technical users can reach that download cap in just a few days. It may be a stupid download cap for us, but it is helping out to protect against spam, illegal downloads, and excessive costs for the provider.

They should have been more helpful however, because the attitude you described is what really needs to be fixed. And they should be required to post their bandwidth cap publicly. I would definately make a complaint to your cable company, the customer service company, and other regulators. They still reserve the right to cut your service if they deem you are using excessive bandwidth though.