Want a cookie? Now go and find out where it says G3 is limited to 50GB a month and how G7 or G10 would be any different.
In all the talking I did with support, supervisors, and managers not one of them said if I purchased the faster package that I would have a higher monthy bandwidth limit. Not ONCE. The only thing that would change is the bandwidth limit being used up even faster at 7mbit or 10mbit.
xanis
Lifer
- Sep 11, 2005
- 17,571
- 8
- 0
Quoted from the ProLog section of the Blue Ridge website:
Legally, they have every right to terminate your service on a whim if they feel that you are using excessive bandwith. It doesn't matter how assisne that policy is, but legally they do not have to disclose a certain bandwith usage number. You signed a service contract and therefore agreed to the TOS.
Venom, seriously - why don't you just call them to see what the limits are? Not only that, the AUP has outs that allows them to terminate or suspend your service.
Then you could choose the appropriate service for your needs.
They even offer a handy utility for you to monitor your usage.
Then you could choose the appropriate service for your needs.
They even offer a handy utility for you to monitor your usage.
It doesn't change the fact that this information should be disclosed up-front. He shouldn't have to call to find out that there is a bandwidth limit and what it is.
as xanis found out, they have the right to pull your plugs if you go beyond their acceptable limits. i think 50gb is a bit too much... you pull down 1.6gb a day?
Again, what are the acceptable limits? They should be specified instead of this silly catch-all. Technically, they could disable your service for utilizing your connection for 24 hours straight.
I have a media server at home (approximately 300 miles away) that has everything from ISOs I ripped from Disc, DVDs I converted to Divx or Xvid, 100s of CDs that I ripped myself, along with tons of other stuff like captured TV shows. I download and upload to it on almost a daily basis. 50gbs+/month is not a lot, especially considering I have a 10mbit connection.
Hell, I could pull down more than 60gbs in a day with my current connection.
Will do. Probably tomorrow. I'll let you know what the nice customer service people at Prolog say. And yes, I know what the AUP and TOS say. This is the same with every single service. Just how Valve can close your steam account with no refund if they deem fit. Doesn't make it right what bs they put me through.
Xanis. I'd just like to know what "minimize unnecessary network traffic" means. Unnecessary according to who? Them? What if your ISP told you one day that only necessary traffic is HTTP, everything else will be blocked.
Or how about how it interferes with other users (downloading something at non-peak hours). I never said what happened was illegal, just that it was BS after 7 years of service.
xanis
Lifer
- Sep 11, 2005
- 17,571
- 8
- 0
Also, if you want a higher bandwith allowance just subscribe to the higher-level service. Really, you expect too much. You pay for the lower-end service but expect high-end features? That's like buying a coach-class plane ticket and expecting to get all the perks of first-class service.
It would also make sense that if there's no bandwidth limit specified in your contract, that there wouldn't be a bandwidth limit.
Originally posted by: JToxic
Blech, I'm about to go into a similiar situation. The dorms I'll be staying in this year have a maximum Bandwidth allocation of 12GB a week.I think that is upload and download combined.
As much as you think that sucks, when I lived in the dorm the network department was run by monkeys. Mabye not monkeys, but even a less intelligent animal. From about 9am to midnight during the weekdays the network would drop connections, have insane packet loss (where it would take 10 tries to get a web page to load), and pings would be at 1,000ms on a good day. What about at midnight or weekends? Well it got a little better, you could maybe see 100ms or so pings, no droped packets, and max download/upload of 20KB/s. You would be lucky if you could download 12GB a year, if you had the patience to.
Acceptable limits are whatever the provider wants them to be. It's up to the providers discretion if they want to disclose their bandwidth limits or not. These limits can change at any time they see fit, just like most business policy. Technically they could disable your service for anything they don't like. They SHOULD have that power, they are the provider you are the customer. You have no god given rights to their services. On top of that you signed a contract that gave away what remaining "rights" you think you had.
Why is it that people think they have rights and entitlements to a businesses products and services? If you don't like someones agreement, then don't do business with them. It's as simple as that. You will find out that just about all businesses like this ISP have provisions that allow them to cut you off whenever they like, for whatever reason they like.
Lets use your ticket analogy. How about you buy a regular coach-class ticket from NY to California. You get on the plane, ticket paid and all, take off. 6% through your flight the plane lands, say in Pennsylvania. You get kicked off the plane. Go to the customer service at the Airport and they tell you "sorry, gas costs too much so we can't fly you all the way to California."
You "But my ticket is from NY to California!?"
CSR "Did you read the back? It says so on the back, we have the right to cancel the flight at any time."
You "But what am I supposed to do now?"
CSR "You should of thought of that before. Maybe next time buy the First Class ticket. Bye."
You "But my ticket is from NY to California!?"
CSR "Did you read the back? It says so on the back, we have the right to cancel the flight at any time."
You "But what am I supposed to do now?"
CSR "You should of thought of that before. Maybe next time buy the First Class ticket. Bye."
I'm not disagreeing with anything you said, and you're not even addressing the points I specified.
All I'm saying is it's understandable why the OP is peeved. It is also not unheard of for people to use 50gbs of bandwidth in a month, or even a rarity at the connection speeds we have these days.
On top of that, for a service contract like this, the ISP really should specify that there are bandwidth limits and what they are. Having an open-ended catch-all like this allows for abuse.
they should disclose it, but they have the right not to. and if they think being connected 24/7 is abusive behavior, it's their right to cut your internet as well.
i don't know much about your connection, but as OP stated, his internet is $82/month... obviously the supply of bandwidth in where he lives is limited. but hey, if your ISP cuts your internet, they have every right to do that as long as they include it in the terms of service.
but i guess the CS on their half is a bit poor, but it still remains that they have the right to terminate your service whenever they want for whatever reason.
You want to know bad?
OptimumOnline, an entity of Cablevision, basically has the following policy:
If you use your full upload bandwidth for more than an hour, you get capped for a day to 1/10th of the speed.
Most of the times, they forget to remove the cap, and you have to bitch and moan to actually get them to remove it. If it happens more than one or two times, they'll basically cap your upload for at least a 1/4 of the year.
Nowhere is an actual upload limit outlined in their TOS, and you can only find out this information from them by calling tech support.
Would you say that using your upload bandwidth for an hour is an abuse of their service? Because OptOnline sure does. I say it's a more of an abuse of their power.
No wonder why FIOS is cleaning house in the areas its rolling out. I know I switched.
I will gladly switch to FIOS the first chance I get. Not only do they charge less, but their "basic crap account" has faster download and upload.
neutralizer
Lifer
- Oct 4, 2001
- 11,552
- 1
- 0
Originally posted by: VenomXTF
Originally posted by: JToxic
Blech, I'm about to go into a similiar situation. The dorms I'll be staying in this year have a maximum Bandwidth allocation of 12GB a week.
As much as you think that sucks, when I lived in the dorm the network department was run by monkeys. Mabye not monkeys, but even a less intelligent animal. From about 9am to midnight during the weekdays the network would drop connections, have insane packet loss (where it would take 10 tries to get a web page to load), and pings would be at 1,000ms on a good day. What about at midnight or weekends? Well it got a little better, you could maybe see 100ms or so pings, no droped packets, and max download/upload of 20KB/s. You would be lucky if you could download 12GB a year, if you had the patience to.
I guess my school's network department isn't run by monkeys. I can easily break my weekly alloted bandwidth (5GB) in less than 30 minutes.
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