A brag and a compliment. A while back I bought two Verizon phones, each of which came with a $50 rebate. I got (quick) responsive emails on both, but only one check came. I called Verizon but expected a runaround since it's only been about six weeks since I submitted.
The man handling the call put me on hold for a few minutes, came back and apologized. He said my other check went out with the wrong zipcode and that they would mail me a new one today.
I never thought I would say anything nice about Verizon, but they sure handled this right and promptly.