• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Beware the ripoff - 2CoolTek

Page 2 - Seeking answers? Join the AnandTech community: where nearly half-a-million members share solutions and discuss the latest tech.
Never had a problem with him. He's golden in my book.

And come to think of it, it seems very suspicious that you would create a new user name just to come on here and bash him. At least do us the courtesy of NOT remaining annonymous. (sp?)
 
I have ordered several times from him and have never had a hint of a problem, nobody is perfect but it seems a bit odd.

Squisher - Shady does not apply to 2cooltek. I think that is very obvious if you bother to read the posts in this thread.
 
I too have ordered through 2cooltek many times and recommend the business to friends.

If this poster had more than one post or even an email address maybe they would get a little credit. As is though I think this post should be completely disregarded.
 
Ive had no problems with 2CoolTek.

I have yet to order from him, but did send him an email with some questions about his products. He responded super quick and was very nice. Sorry to hear you had trouble.
 
Nothing like posting for sympathy and getting slammed.

Sorry guy, but 2Cooltek is one of the web's BEST. Get a civil tone about you, deal with it like an adult, and you will get results.
 
I have to agree with the masses here. I have ordered from 2Cooltek a number of times and have never experienced anything except prompt shipping and good customer service.

 
Why does everyone get mad at shipping things back at their own expense? Almost NO company will pay for you to ship it back to them, and if they do, your probably getting overcharged in the first place.

Personally, ive heard fantastic things about 2cooltek. They come highly reccomended by many of the top cooling forums around the web.
 


<< Why does everyone get mad at shipping things back at their own expense? Almost NO company will pay for you to ship it back to them, and if they do, your probably getting overcharged in the first place.

Personally, ive heard fantastic things about 2cooltek. They come highly reccomended by many of the top cooling forums around the web. >>



Bastards!

I bought a defective waffle iron from WalMart, and they WON'T COME AND GET IT!!..

I want a bagboy over here to get this piece of crap [/b]NOW!!![/b]

/end

See how MORONIC you sound dpostma?
 
I've ordered from 2cooltek at least 15 times, never had a problem with any transaction. This guys accusistions seem fishy.
 
OK, just took a long shower to cool the flames from all his faithful customers....

...Now, let me make a few things clear:

a) Yes, this is my first post to this forum. I asked my friend, who recommended 2CoolTek to me, what I could do about my seemingly getting ripped off. He advised that since I can't get myself heard on his message board, or in any communication with him, I should do it on tech-related forums. He pointed me to this one, to arstechnica, to sharkyextreme, all of which have similar posts from me.

b) Evidently he has made a good impression on most of the people who took the time to reply to my thread. Also obvious are the militant accusations that I must be fishy for "slamming" him in my first post in this forum. To which I say - I've had one experience with him, and that experience has been a terrible one. Just because I appear to be an exception to the rule doesn't mean that what I'm saying is disreputable, any more than the posts of someone who frequents this forum much more than I.

c) I'm actually glad that the guy who runs this business used to frequent this forum. Perhaps, just maybe, he will see this thread, see my story, and take the time to actually communicate with me. Understand that posting here was my last resort, a final attempt to try to make him listen to me, by sharing my experience with other people in his community.

You might conclude that since this is my first post, and it's one of bitterness, and since I don't have a profile, that I'm entirely making this up (for what purpose? A personal grudge against Ian?). No - I'm just trying to get my money or my product. As it stands, I've been cunningly deprived of both, ENTIRELY without rationale or communication of any kind. Does this strike you as just?

Dan
 
Update:

After 5 long months of trying, I finally got in touch with him over the phone.

He says the reason he didn't send me a new product is that he doesn't stock the Blue Orb any more. I then asked that he refund my money, which he agreed to do.

He still did not explain his utter lack of communication with me until this day, despite all my efforts. So, although the financial issue seems to have finally been resolved, the problem remains that he tried very hard to ignore my pleas for customer service. Thus I still stand by my original post - I'm warning people about this guy, based on my experience, no matter all the indignant defence of the others on this board.

Dan
 


<< OK, just took a long shower to cool the flames from all his faithful customers.... >>



Many of use are not simply his customers, we consider him to be something of a friend based on the large number of times we've dealt with him & the fact that he posted here.



<< a) Yes, this is my first post to this forum. I asked my friend, who recommended 2CoolTek to me, what I could do about my seemingly getting ripped off. He advised that since I can't get myself heard on his message board, or in any communication with him, I should do it on tech-related forums. He pointed me to this one, to arstechnica, to sharkyextreme, all of which have similar posts from me. >>



Great, so you spammed three message boards with your childish whining? Very classy.



<< b) Evidently he has made a good impression on most of the people who took the time to reply to my thread. Also obvious are the militant accusations that I must be fishy for "slamming" him in my first post in this forum. To which I say - I've had one experience with him, and that experience has been a terrible one. Just because I appear to be an exception to the rule doesn't mean that what I'm saying is disreputable, any more than the posts of someone who frequents this forum much more than I. >>



Yes, he has made good impressions on most of us. He has been a pleasure to deal with. While he may not have been a pleasure to y ou (and we're not saying it's not possible), we aren't likely to take the first post from a new member too seriously. ESPECIALLY when you say "Beware the ripoff" about a company that is very well respected. Like it or not, the people who are known around here ARE going to be considered more reputable. We don't know you. If Russ or Red had posted this thread, we would have reacted much differently.



<< c) I'm actually glad that the guy who runs this business used to frequent this forum. Perhaps, just maybe, he will see this thread, see my story, and take the time to actually communicate with me. Understand that posting here was my last resort, a final attempt to try to make him listen to me, by sharing my experience with other people in his community. >>



I suppose it's possible. Have you considered calling him?



<< You might conclude that since this is my first post, and it's one of bitterness, and since I don't have a profile, that I'm entirely making this up (for what purpose? A personal grudge against Ian?). No - I'm just trying to get my money or my product. As it stands, I've been
cunningly deprived of both, ENTIRELY without rationale or communication of any kind. Does this strike you as just? >>



1) Yes, it is your first post
2) Yes, you are being very bitter

If you had posted a thread asking for help dealing with him, explained yourself rationally, & listened to our advice... You wouldn't be being flamed. Instead you jumped into a community where nobody knows you, & started yelling accusations at a member of the community. On top of that you completely hide your identity, & turn off all means of contacting you. So now you're a guy with a bag over his head yelling accusations. Not too bright.

rolleye.gif


Viper GTS
 
I've ordered from him several times, and always had good service.

Frankly, your opinion would carry a lot more weight if you were a golden member. As far as I can tell, you signed up for the sole purpose of bashing 2cooltek.
 


<< So I shipped at back, at almost half the expense of the product itself. Skip ahead 4 months. He has ignored 5 increasingly urgent, but always civil, emails. He has refused to return two phone calls to his office. And most recently, after I posted on his message board in the "order-related difficulties" section, he deleted my two posts and banned me from further posting - all entirely without communication. >>


This is the part most of the people in this thread have a problem with. What was the tone of these "urgent, but always civil, emails"? If you came off sounding like a whiney bastard, then that could explain things. Also, have you checked all the correspondence you originally received from Ian to make sure he did not indicate to you that he no longer carried the product you were returning?

I order all of my cooling equipment from 2cooltek, but I cannot recall if I have ever had to deal with returning an item. As far as paying for return shipping, that will happen with 100% of all smaller on-line retailers. Large volume retailers like Dell can afford to absorb return shipping on products because their volume of sales allows them to absorb this cost. A smaller retailer like 2cooltek cannot absorb this cost, which is why it gets passed on to you, the consumer. Also, since this is a 1 man operation, the demands on Ian's time are much greater than at Dell where they can afford to pay hundreds of people to deal specifically with whiney people with problems.

Before we can accept the facts you have presented, you need to give more evidence that you made every attempt to contact Ian in a civil, adult manner. From the number of people willing to back him up just in this thread, I'd say the blame may point to you, dpostma, as being the culprit here, not Ian. Of course, it could just mean that Ian has turned a corner to the dark side and 2cooltek is ready for a slide, but until the preponderance of responses in a thread like this indicates that 2cooltek is indeed a shady retailer, I will continue to buy all my cooling products from him.
 
I ordered a Radeon 8500 Cooling Kit at the end of January. I received it in a matter of a few days and i proceeded to install it. I then realize that there was a problem with the fan and i had to return it. I called him up and told him the problem. He just told me to send it back. He received it back on a Monday..and i had a new one by Wed! He shipped the same day he received it. Pretty good experience from a customer service standpoint.

Thats the only reason it's kinda hard to believe it took him 5 months to help you?

As others stated, shipping back is at your expense. Kinda like paying shipping in the first place is your expense.
 
I then asked that he refund my money, which he agreed to do.

perhaps you should remove "ripoff" from your thread title.

although it seemingly took a while to satisfy you, your money has been returned?

 


<< 2CoolTek is near the top of my recommended retailers list, I've had nothing but golden experiences with them.

Viper GTS >>



Ditto.
Makes me wonder, why'd it break 2 days after you got it?
 
Viper:

OK, you say it's not classy to "spam" message boards with my "childish whining".

Say you've made a purchase from a company recommended to you, and the purchase has gone bad in much the same way mine did. What do you do? You try, first of all, to get in touch with the company and figure out what went wrong and how to fix it. You do this by a series of emails, all of which get ignored. You try calling several times, and get nowhere. You try posting on his message board for help, and get deleted and banned without reply.

So you can't deal directly with the company, yet you don't want to just take your lumps and move on, since you did lose money, and you even sent your product back to this company. Where do you go? You check out the Better Business Bureau, and the company isn't listed. You check out other business rating organizations, but the company is just too small to be listed. So what's your last resort?

You have to get your message out some way. It's called standing up for yourself when you're being run over. You tell your story in communities where the business may be recognized.


Now, Viper, do you REALLY define this as "childish whining" and "spamming"?

Dan
 
In addition,

It seems to be a consensus that the more posts a member has, the more creditable the content of his posts gets. Does this not sound a little off the mark? Sure, I'm new to this community. Sure, I joined it with a specific purpose in mind - to get my message out.

If it's that concerning to people that I don't have a profile, and you desperately want to argue with me by email, go ahead: dpostma@canada.com.

Cerebus: I understand having to pay for the shipping to return the broken product. But when you add that to getting no replacement product or money, and no communication for months, maybe you can understand how I might consider myself wrapped in a bit of a scheme.

merlocka: Should I remove "ripoff" from the thread title? After all, until I managed to get my message out and he finally listened to me, I was getting ripped off. The fact that he very reluctantly agreed to reimburse me notwithstanding, he still did try very hard to rip me off, and only my dogged efforts saved my money.

Balthazar: I don't know why it broke. If you check out his message board, you'll find similar complaints from people of products shipping broken or breaking shortly after installation. Maybe it's a pattern to do with faulty products and/or careless shipping.

Dan
 
i find it hard to believe it took you 5 months to get ahold of him and clear this up... u say you only called twice and left messages. if you really were that upset, wouldnt you be calling more than twice over a 4-5 month period??
 
Dont come in hear ripping on most people's number #1 choice for buying cooling accessories. That just aint cool man. Maybe if you hadnt busted your orb by trying to get it on your mobo with a hammer then you wouldnt be in this situation..jackass.

i still hate canada.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top