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Beware the ripoff - 2CoolTek

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<< Dont come in hear ripping on most people's number #1 choice for buying cooling accessories. That just aint cool man. Maybe if you hadnt busted your orb by trying to get it on your mobo with a hammer then you wouldnt be in this situation..jackass.

i still hate canada. >>


As far as I'm concerned, you're pathetic existance is more of a disturbance to these boards than this guy.
rolleye.gif
What a moron.

I wonder if 2cooltek will post in the thread. dpostma does seem pretty civil about the whole thing and he hasn't flamed anyone...the rest of you sound like a bunch of sheep, no offense.
 
Two phone calls in 5 months? wow, you must have been really pissed off. I know when mine broke..i called 2 times in 3 days...and got him the 2nd time. He was very nice. Actually i called 3 times and got him TWICE. Cause i called the first time to ask how he wanted me to RMA it. Then i called a 2nd time to be sure he got said product! So he answered the phone 2 out of the 3 times i called him in about a weeks period.

question, since your email says Canada. Did you try calling during normal business hours? I've called him before and got him pretty easily. Did you leave a return number when you called him? Also he might not have wanted to call canada. Who knows all the problems that could have happened. Do you also know the exact date that he got the product? Are you sure it wasnt held up at the board or by other post offices? Mail has been running slow for alot of people, which, 5 months ago would have been in the big sep 11th aftermath, THAT could be the reason. He might not have gotten it till really late cause they werent allowing items to be sent across the borders at first.

You got your money back. He did NOT rip you off...as your title suggest. You should change that. Plus getting your "message" out for a product that cost you all of what? 3-4$? And your holding this bitter grudge because it took you awhile to get your money back? hehe..some people have too much time on their hands 🙂

Also email is probably NOT the best way of reaching him since its a one man operation. Im sure he gets loads of emails. Calling is the best option.
 
Couple things I'd like to point out:

1) 2CoolTek on ResellerRatings = 9.37/10

2) Spamming three message boards is not "getting your message out," it is an attempt at retribution.

You pretty much said so yourself:

You have to get your message out some way. It's called standing up for yourself when you're being run over. You tell your story in communities where the business may be recognized.

Do you happen to have the content of your e-mails and/or posts on Ian's site?

From what you've exhibited here, & told us here, they're probably not nearly as civil as you make them out to be.

Viper GTS
 


<< i find it hard to believe it took you 5 months to get ahold of him and clear this up... u say you only called twice and left messages. if you really were that upset, wouldnt you be calling more than twice over a 4-5 month period?? >>



Let's see. Not only did I try a series of emails, and eventually message board posts...he lives on the other side of the continent from me. In an effort not to pour more money than I already had spent on the problem, I tried exploring mediums of free communication first.

And besides, until this week, I didn't view the problem as that urgent. I thought there was a simple mixup with communication, maybe filtered email or something - until I was obviously deleted and banned from the message board specifically related to my problem.

Dan
 
Another person here that has nothing but good experiences with Ian. I've ordered many times, as well as recommended him to friends.

Just and FYI for dpostma and any others that don't know. Ian has a B&M storefront to manage, as well as the 'net presence.

amish
 
soooo. Actually you are retaliating against being ban from the message board. I don't know much about their message board, but who exactly are the moderators on their? Is it only Ian? Or are there others? You might be pissed at 2Cool for something one of their stupid mods did, not Ian or the company in general.

Also you didnt answer a single one of my questions, kinda side stepped them all. what a surprise! When was package sent? Date? When was package Received? Do you have proof of it? Did you call during business times? Or your own convenience times? He only works from 9am-2pm EST. Thats probably the reason you got a voice mail. You didn't call him a the appropriate times.
 
i think some need to get their definition of spamming corrected. What he is doing is not spamming, but it is just posting a consumer expierience he had with 2cooltek. It took a long for things to be corrected after he sent in the rma. Idealy, he has warned me from dealing with 2cooltek because of this issue. They are not an ideal vendor in my eye anymore.

Spamming is sending something unsolicited to a mass amount of addresses in one medium. He posted 5 messages to 5 different sites. 5 sorta fails the bulkiness test, right?


In any sort, im glad that you had gotten this resolved.
 
This thread has dropped into the depths.

On the one hand we have a vindictive little whiner crying about poor treatment. On the other hand we have self-righteous bandwagoneers pouncing on the alleged victim.

Classic stuff!!

(<= another satisfied 2cooltek customer)
 
If you think 2Cooltek is a ripoff, you'd probably think places like The Overclockerz Store or Tiger Direct were the anti-Christ.
 


<< question, since your email says Canada. Did you try calling during normal business hours? Did you leave a return number when you called him? Also he might not have wanted to call canada. Who knows all the problems that could have happened. Do you also know the exact date that he got the product? Are you sure it wasnt held up at the board or by other post offices? Mail has been running slow for alot of people, which, 5 months ago would have been in the big sep 11th aftermath, THAT could be the reason. He might not have gotten it till really late cause they werent allowing items to be sent across the borders at first.

You got your money back. He did NOT rip you off...as your title suggest. You should change that. Plus getting your "message" out for a product that cost you all of what? 3-4$? And your holding this bitter grudge because it took you awhile to get your money back? hehe..some people have too much time on their hands 🙂

Also email is probably NOT the best way of reaching him since its a one man operation. Im sure he gets loads of emails. Calling is the best option. >>



OK:

1. I made sure I checked out his normal business hours (until 2 pm). He's in the same time zone as myself. I don't know when he got the product back - but since he never intended to send a replacement, what does it matter?

2. My total costs for this: $15 US for the product itself ($22.50 Can). $7 Can to ship the product back. Approximately $3-4 now in phone calls to the southern US. So it's not $3-$4 I'm mincing, it's upwards of $30.

3. Since when is email a bad way to reach someone in the business of online retailing? In my case, calling was NOT the best option, due to the expense involved.


And Viper:

"Spamming three message boards is not "getting your message out," it is an attempt at retribution."

I'm thinking you should read over that very carefully. It IS, in fact, getting my message out. You may consider it retribution - I consider it a public service, as well as a probe to see what kind of support he gets. And by the way, the popular definition of "spamming" involves selling a product or service, and mass-media distribution of advertising. I don't consider posting on three community forums to be "spamming". Do you?

Dan
 


<< And besides, until this week, I didn't view the problem as that urgent. I thought there was a simple mixup with communication, maybe filtered email or something - until I was obviously deleted and banned from the message board specifically related to my problem. >>


Now that you have satisfaction . . . why don't you EDIT the title of this message to "Problem Solved" and just drop it?

. . . Unless you LIKE flames.


🙂


I guess you do . . . in that case, 'welcome' to OT.

😀
 
Geez you fanboys sound so pathetic. I'm not bashing 2cool here (i've purhcase from him and got great service) but you all sound really stupid with your attacks against dpostma. He has a right to be unsatisfied with the service he got. 5 months is a long time to ignore someone. All of you defending 2cool to the end are pretty lame. Dpostma is stating the facts from his end. Who cares if he is a Junior member. You guys blindly hailing 2cool as king doesn't exactly lend credibility to your cases.

We all should be able to agree that sometimes a company screws up. If dpostma doesn't want to shop there anymore that's fine. No need to come in here flaming. He can feel anyway he wants about the company. 2Cool clearly has enough support that he doesn't need you guys bashing on Dp here. He used a means of communication to get his message out. He's allowed to do that.
 


<< Geez you fanboys sound so pathetic. I'm not bashing 2cool here (i've purhcase from him and got great service) but you all sound really stupid with your attacks against dpostma. He has a right to be unsatisfied with the service he got. 5 months is a long time to ignore someone. All of you defending 2cool to the end are pretty lame. Dpostma is stating the facts from his end. Who cares if he is a Junior member. You guys blindly hailing 2cool as king doesn't exactly lend credibility to your cases.

We all should be able to agree that sometimes a company screws up. If dpostma doesn't want to shop there anymore that's fine. No need to come in here flaming. He can feel anyway he wants about the company. 2Cool clearly has enough support that he doesn't need you guys bashing on Dp here. He used a means of communication to get his message out. He's allowed to do that. >>



All companies screw up sometimes. Companies are run by humans, that's to be expected. But screwing up does not make them a "ripoff" or thieves, or anything else he has accused 2CoolTek of.

Do I think 2CoolTek is partially at fault here? Probably. Do I think that justifies this POS thread?

No.

That's what we object to, not the possibility that Ian could be at fault.

Viper GTS
 
Viper- you are being WAY to harsh on this guy. I, too have had only positive experences from 2cooltek, but what dpostma is doing is THE RIGHT THING TO DO.
Personally, if there is a company out there ripping people off, I WANT to hear about it. He isnt spamming, just letting people know his experence with the company. If you guys didnt like 2cooltek so much, (or if this happened at a different company all together) you would probably be thanking him for sharing his experence.

Not sure why you are slamming him so hard. It is NOT good practice to ignore 5+ emails, 2 phone calls and then deleting him off the message boards. I'm sorry, but he does have a right to be upset. It is a nice gesture to let others know of a potential rip off rather than letting other people find out the hard way.
 


<< Now that you have satisfaction . . . why don't you EDIT the title of this message to "Problem Solved" and just drop it? >>



I wouldn't call the grudging culmination of 4 months of taking somebody on "satisfaction". Yes, I'll get a portion of my money back (minus the shipping and phone costs), but not the time I've spent trying to resolve the issue. Also, I ultimately still had to get a fan, so I've just poured a bit of money down the drain into 2CoolTek.

Viper said:

<< All companies screw up sometimes. Companies are run by humans, that's to be expected. But screwing up does not make them a "ripoff" or thieves, or anything else he has accused 2CoolTek of. Do I think 2CoolTek is partially at fault here? Probably. Do I think that justifies this POS thread? No. >>



Wouldn't you say a few months of deliberate ignorance, culminating in deliberate removal from the message board, is more than just human error? It appears to be more like deliberate human conniving.

If 2CoolTek is at fault, even partially, don't you think it's entirely within my rights to present the problem to the community which happens to be his customer base?

I should think so.

Dan


 
Ever find out why you were banned from the boards? It seems that would be the point of having an 'order-related difficulties' forum...to post what your problems were.
 
dpostma,

Although we certainly don't know the whole story and some people are likely to be quite skeptical I would like to thank you for posting this. Getting information out about online retailers is important. With small operations like this they can turn from a number one supplier to a money grubbing bunch of theives in a very short period of time. I ordered from 2cooltek (I think) and had no problems, but I'm certainly discouraged by the fact that he made no effort to contact you regarding the refund and in fact deleted your posts from his message board after you sought to use it as a manner to communicate with him. It bothers me more that he hasn't bothered to post on here to defend himself (as he used to post here extensively) or his actions in this manner so we can get the other side of the story. Either way, thank you for posting dpostma some of us will take the warning as a valid warning (others will be jerks about it).
 
Judging by the defense of 2cooltek by everyone except the original poster I would say it's safe to say 2cooltek is not a rippoff by any means. His resellerratings numbers back that up.

I have nothing but great things to say about my deals with 2cooltek and I wouldn't hesitate to recommend 2cooltek to anyone.
 


<< I wouldn't call the grudging culmination of 4 months of taking somebody on "satisfaction". Yes, I'll get a portion of my money back (minus the shipping and phone costs), but not the time I've spent trying to resolve the issue. Also, I ultimately still had to get a fan, so I've just poured a bit of money down the drain into 2CoolTek. >>



Well, what do you now want? An apology? Money back?
When you finally talked with Ian, did you ask for an explanation . . . why you were banned on their message board?

Some of us have the impression that you are holding part of the story back.

EDIT:



<< Either way, thank you for posting dpostma some of us will take the warning as a valid warning (others will be jerks about it). >>


I won't take this as a warning as I have only good experience with 2CoolTek. And some people are jerks, anyway (just because). 😉

🙂
 
Mind posting exactly what you posted on his message boards? Ian has never been anything but reasonable with a majority of us; it would be interesting to see exactly what you posted that got you banned from his message boards.

First of all, I would strongly urge you to change your title of this thread; that alone is flamebait. Ian does not run a ripoff store, as evidenced by your refund from him.

In addition - you waited four months before making a $.50 phone call, because you wanted to explore free means of communication first?

Something seems odd in your story; it could simply be an omission of details, and for your sake, I hope that is the case - nevertheless, you should understand why all of us are so apt to jump to Ian's defense. Not only is he "one of us," but he's also a very reputable dealer. Posting with an inflammatory title and only giving us some of the details was, in essence, asking for problems.

Rob
 


<< Mind posting exactly what you posted on his message boards? Ian has never been anything but reasonable with a majority of us; it would be interesting to see exactly what you posted that got you banned from his message boards. >>



I don't have an exact quote. This is because each of the posts I submitted were summarily deleted. You'd be better off asking Ian for quotes. I won't even paraphrase what I said, because the "gist" doesn't appear to be so important as the word-for-word tone of the letter to this board.



<< First of all, I would strongly urge you to change your title of this thread; that alone is flamebait. Ian does not run a ripoff store, as evidenced by your refund from him. >>



I wrote the thread title early this morning, when indeed I was being ripped off. After the situation was theoretically desolved (I haven't received my credit yet, but I'll give it time), I posted an update, here and at the other forum. If the flamethrowers that prowl these boards skip over it, I can't help that.



<< In addition - you waited four months before making a $.50 phone call, because you wanted to explore free means of communication first? >>



So help me, I'm a trusting person. It took me a very long time to conclude that I was, indeed, being ripped off, and there was no glitch somewhere that was breaking our line of communication. It was only when I was quickly and summarily booted off the message board 4 of 5 days ago that I saw it as a real concern.



<< Something seems odd in your story; it could simply be an omission of details, and for your sake, I hope that is the case >>



I'm not sure what holes in the story you're talking about. I haven't neglected to tell his side of the story - he never told it to me, in fact, since I was the only party sending communication. Until today, it had been mid-November when I last spoke with him. Today, he didn't give me a rationale for banning me from his message board, or for the whole fiasco itself.

On the aforementioned message board (http://pub65.ezboard.com/fthezoneofcoolfrm2.showMessage?topicID=27.topic), he says:



<< Seems like the people over there are pretty much handling the issue better than I could, nor will I throw fuel on the fire by gtting defensive. Dan and I had some issues, which have already been worked out. Up to him to post results. >>



So he knows this thread is ongoing - maybe he will give me the courtesy of his side of the story, as well as give you folks the exact quotes you're looking for.

Dan
 
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