<< I don't have an exact quote. This is because each of the posts I submitted were summarily deleted. You'd be better off asking Ian for quotes. I won't even paraphrase what I said, because the "gist" doesn't appear to be so important as the word-for-word tone of the letter to this board. >>
The tone is essential. Communication is not solely dependant on the recipient, & being attacked does not generally lend itself to a civil response.
Viper GTS
