Best Buy to cut return policy in half.

[lxskllr]

Oh give me a break. There's no reason for them to sell it for below cost. They'd be losing money on the sale. I can't believe you don't understand why they declined the price match.

Yea, minuscule companies like BestBuy can't compete with the buying power of companies like Newegg and OfficeDepot. They certainly pay much more for their stock than those titans do.

Either that, or they were lying...

 

[amdhunter]

Interesting, as this seems to already be in effect. I bought a Lenovo Tablet on Thursday, took it home and was doing some post-purchase research. I found the same tablet listed on Newegg, Amazon, and Office Depot for $70 less. I went back to the store on Friday (yesterday) to get the price match. At first the kid handling the transaction said it was no problem, and mentioned that he did not have enough cash in the drawer to cover the refund. So he got a manager to do a cash transfer to his register. The manager came over and took my receipt and paperwork and promptly went to her office. She returns 10 minutes later and tells the kid to tell me that they couldn't do the price match because the matched price for the tablet was less than their cost. WTF ever! I told them no problem, you can just give me all the money back then, and I went to my car and returned with the tablet unopened. Thankfully there is an Office Depot not too far from the BB, and I was able to purchase the same tablet at the discounted price. Will never shop at BB again.

Had the same experience a few months back. I went to a BB with a competitor price to purchase a car audio item, and they wouldn't drop the $30 difference in price. They told me I should go there to buy it, since they'd lose on the sale.

I actually did go there first but they couldn't find it in stock, even though their website said it was, so BB should have matched it.

 

[Corporate Thug]

I don't remember the last time I bought anything other than a DVD or a video game that was on sale.

 

[Hugo Drax]

Best Buy will die and just get replaced by another big box vendor. History repeats, there is a long list of corporate carcasses that litter our collective history. HH Gregg will probably be the replacement.

Then 15 years from now you will hear the same stories you do today about Best Buy.

 

[thegimp03]

Best Buy Is Losing Its Best Chance of Survival: Jeff Macke

Haha, I like the pic.

 

[Engineer]

They need to cut their store numbers in half. Don't have a use for Best Buy anymore.

Called around yesterday looking for a PCIe Ethernet card (must have by Monday 6am) and nobody had them including 3 Best Buys. Finally found one (outrageous price but in stock) at a hole in the wall computer shop downtown.

Best Buy generally sucks now.

Need more Microcenters and Frys around! :biggrin:

 

[brianmanahan]

Need more Microcenters and Frys around! :biggrin:

this, i hate that my closest microcenter is an hour away

id be there ALL the time if it was nearer to me

 

[OutHouse]

Interesting, as this seems to already be in effect. I bought a Lenovo Tablet on Thursday, took it home and was doing some post-purchase research. I found the same tablet listed on Newegg, Amazon, and Office Depot for $70 less. I went back to the store on Friday (yesterday) to get the price match. At first the kid handling the transaction said it was no problem, and mentioned that he did not have enough cash in the drawer to cover the refund. So he got a manager to do a cash transfer to his register. The manager came over and took my receipt and paperwork and promptly went to her office. She returns 10 minutes later and tells the kid to tell me that they couldn't do the price match because the matched price for the tablet was less than their cost. WTF ever! I told them no problem, you can just give me all the money back then, and I went to my car and returned with the tablet unopened. Thankfully there is an Office Depot not too far from the BB, and I was able to purchase the same tablet at the discounted price. Will never shop at BB again.

Why didnt you jyst go to office depot first?

 

[gorcorps]

Best Buy will die and just get replaced by another big box vendor. History repeats, there is a long list of corporate carcasses that litter our collective history. HH Gregg will probably be the replacement.

Then 15 years from now you will hear the same stories you do today about Best Buy.

False... the electronics only stores are simply dying out without replacement. Some people thought Best Buy would get a nice boost after CompUSA and Circuit City went under but that didn't happen. There's still HH Gregg but they're very localized to the eastern part of the US (there are no stores west of Illinois) so thinking they'll ever be that big is laughable at best. Plus last time I went in there their stock of laptops was even more out of date and over priced than Best Buy.

Nope, soon enough we'll just have the electronic sections in the office stores and Target/Walmart. RadioShack will stick around because they're tiny and have slightly different markets, so they're not really comparable.

 

[PatrickBateman]

Hmmm I actually had a a good experience at BB couple weeks ago. Went in to buy a TV that was on sale and when I got there, I wasn't impressed with it and looked at similar models. Found one I liked on sale and went to purchase. The kid working there said he can check Amazon for price match for me (completely forgot about that app on my phone) and ended up saving another $65. I was happy.

 

[Imp]

I still don't mind BB, but I don't really go there to buy stuff unless I'm trying to use up my credit card rewards giftcard. On the other hand, the last few times I bought something from BB, experiences weren't good.

Most recently I got a camera case, the guy f*cking carded me... Using my BB Reward Zones credit card, he asked for ID because, according to him, people are sharing rewards cards -- the RZ scan is on the back of the CC. I reluctantly showed him my driver's license with a finger over a chunk (I missed the address, but more for show).

A few months back, I got an electric beard shaver, checkout girl was goth and full of piercings -- no problem at all -- and rude.

When I got my Playbook, guy kept pressuring me to buy an extended warranty even after saying "no" numerous times.

... Because of all of the above, I try to stick to internet shopping now. Don't have to deal with staff working there for a paycheck, and I actually know when shit is in stock.

 

[Doppel]

Why are you calling Amazon Showroom "Best Buy"?

Many weeks I have to kill time for an hour and I'm near a Best Buy. I often go into it and on average at least half of the 3D and video game displays either don't work at all or are just straight up turned off. Not even Best Buy cares. If you can't be bothered as part of your store opening to have the guy in the video games department hit the power button on the xbox, you don't deserve to stay in business.

 

[RossMAN]

I buy by price and convenience. If best buy has it cheaper or even a little more expensive, there's one within walking distance.

But, I research and know exactly what I want before I buy. And I have gone down to best buy to touch/operate an item and then bought it elsewhere. But I don't ask the sales people for help.

I am buying a 65" plasma as soon as the new models come out. If best buy will price match then (they still do now) I'll buy it at best buy.

This, except for replace plasma with LED and BB with CostCo or Fry's and we have a winner.

 

[olds]

This, except for replace plasma with LED and BB with CostCo or Fry's and we have a winner.

I don't trust Fry's. They take returned items, don't test them then re-wrap them and put them on the shelves.

 

[SKORPI0]

Best Buy Makes Price Match Permanent to Win Back Clients :whiste:

 

[QueBert]

I don't even see the point of B&M locations anymore. It's great when you need something ASAP, but for 99% of my purchases, waiting 2 days for a delivery will suffice. And I don't even need to get dressed :awe:.

BB has crazy clearances on stuff that's not even old. Recently the Razer Blackwidow Ultimates were on clearance for $69, they're $129 on Newegg & not less than $119 anywhere else. They had some Turtle Beach headphones for $169 that were $260 online. Last time I went there I was this video card that was $250 on NE for $170. Amazon & Newegg has good prices, but they don't blow out current models. I'm looking at the Logitech Dinovo Edge on Amazon right now, $159. I got it about 6 years at at BB on clearance for $49. Yeap their normal prices aren't good, but they always have some nice shit on clearance, and they have good sales. Like last week the Nintendo 3DS XL was I think 159, they're 2 bills online.

Maybe I'm just lucky but they seem to have the stuff I want on clearance, like the Blackwidow for an untouchable price. And I love the extended warranty, I don't get it on most items. But things I have bad luck with I do, like the Blackwidow. It already broke and I took it back and got a replacement on the spot no questions asked, they didn't even test it. KB cost me $69 extended I think was 20, which still made it cheaper than any online price. And that's without a warranty, and returning shit online is a huge hassle.

 

[Sonikku]

We all love Amazon now. The question is, will we still love them when all these other stores go bankrupt? I suspect not. The savings with gradually deteriorate, as will the manpower and service. With less competition comes less of a pinch to spend the extra buck to go above and beyond for consumers.

It's kind of like with Intel. We all love them for processors because their Sandy Bridges/Ivy Bridges are now better than anything AMD has. But it is precisely because of that that Intel has now throttled the market and put it on cruise control by locking multipliers and keeping the costs of their Ivy's in comparable relation to their older Sandy's despite being a smaller, cheaper process. Those savings in manufacturing would have been passed to the consumers if AMD had the resources and capital to go toe to toe with them, but they do not. Even if you hate AMD and only buy intel, you are the poorer for their not being able to make Intel sweat. Perhaps some time in the future Amazon will become the Intel of retailers.

 

[phucheneh]

Best Buy returns were already fucking shitty. They instituted a 'return for the lowest price possible' thing a year or two ago. So if someone bought you a $60 game as a Christmas present, and you wanted to exchange it, they'd give you like $30 for it because 'oh, we had it for that price on Black Friday.' I thought that was a pretty low way to make money off of returns on resellable, unopened merchandise.

 

[IndyColtsFan]

Best Buy returns were already fucking shitty. They instituted a 'return for the lowest price possible' thing a year or two ago. So if someone bought you a $60 game as a Christmas present, and you wanted to exchange it, they'd give you like $30 for it because 'oh, we had it for that price on Black Friday.' I thought that was a pretty low way to make money off of returns on resellable, unopened merchandise.

Many years ago, I bought a 15 GB hard drive on sale at Best Buy for $70. It died within a week, so I took it for an exchange. By the time I took it in, the price had gone back up to the regular price of $100. They wanted to charge me $30 to exchange it. I argued with them and they finally relented and let me swap it for another.

 

[Slew Foot]

Lol, Worst Buy cant die soon enough

 

[Imp]

Best Buy returns were already fucking shitty. They instituted a 'return for the lowest price possible' thing a year or two ago. So if someone bought you a $60 game as a Christmas present, and you wanted to exchange it, they'd give you like $30 for it because 'oh, we had it for that price on Black Friday.' I thought that was a pretty low way to make money off of returns on resellable, unopened merchandise.

Many years ago, I bought a 15 GB hard drive on sale at Best Buy for $70. It died within a week, so I took it for an exchange. By the time I took it in, the price had gone back up to the regular price of $100. They wanted to charge me $30 to exchange it. I argued with them and they finally relented and let me swap it for another.

Never knew of this... Bullshit if it's true.

 

[jpiniero]

We all love Amazon now. The question is, will we still love them when all these other stores go bankrupt?

It's not like Amazon is going to have a monopoly when Best Buy dies. Wally World of course is still out there among others, and they are more than capable of selling stuff over the internet.

 

[AdamK47]

One good thing about being here at AT for so long:
I can instantly recognize one of your posts by the writing style and know instinctively that it's not worth trying to read and to skip right on by it.
:thumbsup:

Gibberish isn't that hard to spot.

 

[HeXen]

I don't think Gamestop is any better, i watched a guy go ballistic after he purchased a protection plan on a PS3 and the controller crapped out, they wouldn't give him a new controller so him and manager had a screaming contest until the cops arrived. pretty funny.

 

[AdamK47]

I agree. Gamestop is unsustainable.