Might be a good idea to wait to see what Macy's has to say. Maybe when his card was run the CC company somehow flagged it?
Fern
That's not how CC processing works - when the merchant tries to authorize the card, the card issuer will either approve it or decline it with a specific code. There's no time the card issuer will approve it and then try to message the merchant again.
All these comments about the merchant being liable, the CC company flagging it, etc are misinformed. If AMEX felt the charge was fraud, the card would have been declined immediately.
