`

[ricleo2]

!

 

[sgrinavi]

The egg has been cracked lately, that really sucks...

Are you adding a second GX2?

 

[CrystalBay]

I smell a rotten egg...

 

[nyker96]

was your GX2 a refurb? did you buy the open box or the new versions? let's get this straigt. cause sometimes they sent out refurbs for open box purchases. That I have heard about.

 

[ricleo2]

`

 

[ricleo2]

Originally posted by: sgrinavi
The egg has been cracked lately, that really sucks...

Are you adding a second GX2?

Well, I was thinking about. But not now!

 

[Keysplayr]

Originally posted by: ricleo2

Originally posted by: nyker96
was your GX2 a refurb? did you buy the open box or the new versions? let's get this straigt. cause sometimes they sent out refurbs for open box purchases. That I have heard about.

No, it was not a damn refurb! Or was it?
By the way, you ever heard of spell check?

Actually, that would be, "By the way, have you ever heard of spell check?".
I feel your pain man. Sounds like an awful lot of GX2's getting returned by end users who want to just buy the latest gen cards. Some are damaged, already registered, possibly o/c'd to the nuts. I would just go with a different brand at this point.

 

[ricleo2]

`

 

[Bateluer]

Originally posted by: ricleo2

"I would just go with a different brand at this point."

Yes, that's what Newegg customer service keeps telling me. Tell me, who do you think is the culprit here? Newegg or BFG? Or both?

Idiot user's returning their cards with buyer's remorse?

 

[Keysplayr]

Originally posted by: Bateluer

Originally posted by: ricleo2

"I would just go with a different brand at this point."

Yes, that's what Newegg customer service keeps telling me. Tell me, who do you think is the culprit here? Newegg or BFG? Or both?

Idiot user's returning their cards with buyer's remorse?

That's what I'm thinking as well.

OP: I just want to get this straight. You actually "bought" 3 9800GX2's? From NewEgg?
I'm a little confused because "I just tried to register my third BFG 9800 GX2 bought from Newegg" is telling me that you bought all 3 from Newegg. OR! Is it that you bought 1 from Newegg and RMA'd twice to BFG? Because BFG doesn't want anyone RMA'ing merchandise to the retailer. They always include a little card specifying not to do so and only deal directly with BFG for any RMA services. Clear us up on this. -thanks.

 

[ricleo2]

`

 

[HOOfan 1]

Originally posted by: ricleo2
So now I am an idiot. I thought Anandtech moderators had more class than that.

Where exactly did he call you an idiot?

Maybe if you would slow down and try to comprehend what people are trying to say, you would see that Keysplayer and Bateluer are saying that possibly newgg is sending you cards that were returned to them to replace your RMA.

Did you ever try to contact BFG customer service and support while all of this was transpiring?

Are you coming here asking for help, or are you just being inflammatory so you can cast dispersions on anyone who doesn't let you cry on their shoulders?

 

[ricleo2]

Ah, what the hell. I am going to do standing mediation and play some Li Taijiquan. Helps relieve angry and is very relaxing. Try it out sometime: http://www.thegompa.com/internal.html

 

[IlllI]

yeah i dont understand the point of this topic either

i doubt anyone here works for newegg, so not much people can do here

 

[VirtualLarry]

Originally posted by: clandren
yeah i dont understand the point of this topic either

i doubt anyone here works for newegg, so not much people can do here

There is a newegg rep that posts here on the AT forums. I saw a post over in the memory and storage forum from them.

 

[taltamir]

if newegg sent him an open box item instead of a new item (aka, he did not purchase an open box), they can't replace it with an open box item for him, they should replace it with a new one since that is what he ordered.
However, if the rep gives you a 100$ discount and says "DON'T BUY ANOTHER ONE" why don't you listen?

 

[Captante]

Return the BFG & go with EVGA instead.

Until now I've never heard of significant problems with BFG but my bet is Newegg knows somthing we don't.

 

[Puffnstuff]

Send the card back and get an evga unit. Make sure that you register it as soon as you receive it. Go online to evga.com and open an account the minute you receive the card to make sure that you get the lifetime warranty. I only use evga cards for this reason so I have 4 pc's with their cards in them. I also have one of their 780i sli mb's which also has a lifetime warranty. Evga rocks as a company with great support for their products.

 

[ricleo2]

Hello all. After sleeping on it and reading this thread this morning, I realize I let anger get the best of me. Quite immature and embarrassing. Sorry, sorry,sorry.
All this is not without humor. But I see humor in things most people don't.
I have emailed BFG and told them about the problem. I also emailed Newegg and asked for a RMA and a refund. I will just buy a card locally.
I really like this EVGA MB so I will try to buy an EVGA video card as recommended. Thanks for all the suggestions.

 

[aigomorla]

email BFG.

Show them your recipt.

Tell them a crack head must of did that.


Newegg sould be an authorized reseller. Meaning your warrenty period starts the moment YOU buy the card. Not newegg.

BFG has really good rma service. Talk to them in person over the phone and BE NICE. DONT be demanding stuff and this, try to be sincere, and most of the time they want to help you out.

Lately newegg has been pissing me off too.
Thankfull theres a lot of other reputable vendors i can go though.

 

[rgallant]

Originally posted by: taltamir
if newegg sent him an open box item instead of a new item (aka, he did not purchase an open box), they can't replace it with an open box item for him, they should replace it with a new one since that is what he ordered.
However, if the rep gives you a 100$ discount and says "DON'T BUY ANOTHER ONE" why don't you listen?

after reading this thread ,I wonder if , BFG just starting a upgrade program is giving some resellers "B" grade products for replacements and not fully checking them,

-eg.Joe checks that they are working ,it works , throws it in a container with others , it goes down the line and Sue the summer replacement reseals the now damaged card and off it goes , as RMA replacements
-used in a new box or factory resealed same serial number on box and card
-customer support tried to steer him away from another BFG

-just a noob but I thought I would add that possibility

 

[pmv]

Originally posted by: HOOfan 1

Originally posted by: ricleo2
So now I am an idiot. I thought Anandtech moderators had more class than that.

Where exactly did he call you an idiot?

Seems to me the line "Idiot user's returning their cards with buyer's remorse?" was unfortunately ambigious.

Could mean either 'OP is being sent cards that other idiots have previously returned' or 'OP is an idiot returning his card'. I think it mean the former, but could be read as the latter.

 

[sgrinavi]

Originally posted by: pmv

Originally posted by: HOOfan 1

Originally posted by: ricleo2
So now I am an idiot. I thought Anandtech moderators had more class than that.

Where exactly did he call you an idiot?

Seems to me the line "Idiot user's returning their cards with buyer's remorse?" was unfortunately ambigious.

Could mean either 'OP is being sent cards that other idiots have previously returned' or 'OP is an idiot returning his card'. I think it mean the former, but could be read as the latter.

I took it to mean that former too.. it was pretty clear and even if he was calling the OP an idiot Bateluer is not a Mod here.

 

[heyheybooboo]

Originally posted by: ricleo2

Originally posted by: keysplayr2003

Originally posted by: Bateluer

Originally posted by: ricleo2

"I would just go with a different brand at this point."

Yes, that's what Newegg customer service keeps telling me. Tell me, who do you think is the culprit here? Newegg or BFG? Or both?

Idiot user's returning their cards with buyer's remorse?

That's what I'm thinking as well.

OP: I just want to get this straight. You actually "bought" 3 9800GX2's? From NewEgg?
I'm a little confused because "I just tried to register my third BFG 9800 GX2 bought from Newegg" is telling me that you bought all 3 from Newegg. OR! Is it that you bought 1 from Newegg and RMA'd twice to BFG? Because BFG doesn't want anyone RMA'ing merchandise to the retailer. They always include a little card specifying not to do so and only deal directly with BFG for any RMA services. Clear us up on this. -thanks.

So now I am an idiot. I thought Anandtech moderators had more class than that.
Let me try to explain it so even you can understand:
I bought several components from Newegg that was shipped in one undamaged box. One of those components I ordered was one BFG 9800 GX2. The retail box showed damage to one corner. After I opened it, a piece of the cast fell out. The housing surrounding the fan was cracked. So I got an RMA right away. Shipping back to Newegg was free. The second retail box they sent me, with free overnight service, showed large damage to one corner. So much so that it looked like an animal had chewed on it. After opening , I discovered bent metal of the part that mounts to the computer case. Oh, and the shipping box was not damaged. Another RMA. Newegg was gracious enough to discount me $100.00 off the next card. They suggested in an email with all kinds of misspelling and bad grammer, to pick another brand. I thought that gal was pleading with me to do so. But I still wanted the BFG. So they sent me another one. Again with free overnight service. The third shipping box and the retail box showed no outward damage. But this card had the metal that mounts to the side of the MB next to the case bent all the way back touching the bottom of the card. Well, by then I had enough of it all. So I bent the metal straight and installed just fine in my new case. In fact I am writing this on said computer. As I said at first, I tried to register this third card at BFG's website. It said the serial number had been registered already. That was the last straw. It usually takes a lot to piss me off. And, as you have noticed, I have surpassed that point. I have always sung the praises to anybody who would listen about Newegg. At my work, I have even suggested to some managers to study and emulate Newegg's customer service policys. Maybe I am an idiot for standing up for Newegg for so long. I feel like I have been manipulated or lied to.
And to top all this, resellerratings.com has placed my review of this transaction over a review I had written 2 years ago. I emailed them about that and they emailed me back with an answer that did not make sense. Incredibly weird.
What I have just written is a condensed version of all the events. Please try to understand my frustration. Thank you.

Seems to me like NewEgg worked really hard to correct the issue, gave you $100 off and tried to convince you to consider another OEM.

Are you intimating that NewEgg repackaged a used product?

If you have a beef it seems to me it's with BFG - and it seems that BFG is prepared to stand behind their product:

BFG Technologies warrants to the original purchaser of the graphics card included in this package ("Product") that the Product will be free from defects in material or workmanship for as long as the original purchaser (residing in the United States or Canada) owns the product, when given normal wear and proper usage. For original purchasers residing in areas outside the USA or Canada, the limited warranty for graphic cards shall be for a period of ten (10) years from the date of purchase.

In connection with such Limited Lifetime or Ten Year Warranty, all BFG graphics cards introduced on or after February 21, 2008 must be registered on www.bfgtech.com within thirty (30) calendar days of the original purchase date to activate the limited lifetime warranty or limited ten (10) year warranty. Products not properly registered will be covered from the date of purchase by a two (2) year limited warranty in Europe and a one (1) year limited warranty in the US and other countries. Proper registration includes submitting proof of purchase to BFG.

This warranty is only valid if the product:

* Was not damaged while being installed.

* Was not damaged by software or hardware from a company or individual other than BFG Technologies or by motherboard incompatibility.

* Was operated in accordance with BFG Technologies specifications, instructions and any technical support directions.

* Was not modified or damaged by overclocking, tampering, user error, accident, disaster, abuse, misuse, power supply, power application, alteration, repair, modification, a fix or replacement by someone other than BFG Technologies.

* Third party products, such as motherboards and other system components using or interacting with this Product are not covered by this warranty.

 

[ricleo2]

Come one! Come all! To the greatest circus that is Ricleo2?s life!
I just got back from Fry?s with another comedy of errors. I picked out what looked like a new EVGA GX2. It was wrapped in plastic, tied up with an inventory tag. At the sales counter the girl, with her back to me, at another desk, removed the inventory tag. As I got halfway to the exit, I noticed she had put a returned sticker on the box. I checked the receipt and she had charged me for buying a returned item. I went straight to the customer service counter and asked for a new video card. They gave me a gift certificate where I go pick out the card I wanted and pay the difference. At the sales counter again, after asking, the CSR told me if the retail box is still wrapped in plastic with the ties still attached it has never been opened.
At the exit by the CSR that checks receipts, I asked him if I can open the box here. He said yes and handed me a box cutter. After cutting away the ties and the plastic, I noticed right away the box had been opened because the tape holding the flaps had been cut. With the CSR watching I opened the box to see a much crumpled antistatic bag with its tape cut also. This time they sold me a returned video card with a new item price.
I asked the CSR if the plastic wrapping and the ties are still on the box how can anybody open the box. He had no answer. At the customer service counter where I was getting a full refund, three CSR?s there had no answer either. At the sales counter I asked a manager the same question. He turned beet red and said he did not know. I asked him if he had a machine in the back that wraps retail boxes and installs ties, he said no. When I asked all these questions nobody would look me in the eye.
After all I have been through with Newegg, Fry?s does it too. I am beginning to think I am destined not to own a GX2. Actually, it is pretty funny as I read over my entire thread. Tell me what would you do in this same situation? Laugh, cry, pick a bar fight maybe?