`

[Josh7289]

ZipZoomFly.com was good for me a few years ago, though I don't know what it's like now...

 

[ricleo2]

By the way, check out how resellerratings.com screwed up my original review of this Newegg transaction. They overwrote a three year old review with my new one!

http://www.resellerratings.com...t=225061#comment225061

Under ricleo2, of course. Near the last few reviews of that page.

 

[bdubyah]

heh, i think you should try another brand and another card. that's some terrible luck man.

 

[secretanchitman]

that sucks...to be honest, only my leadtek cards have had problems..but still nowhere near as bad as what you're getting with BFG. as everyone is saying here, try another brand. evga has always been good to me.

 

[taltamir]

Originally posted by: ricleo2
Come one! Come all! To the greatest circus that is Ricleo2?s life!
I just got back from Fry?s with another comedy of errors. I picked out what looked like a new EVGA GX2. It was wrapped in plastic, tied up with an inventory tag. At the sales counter the girl, with her back to me, at another desk, removed the inventory tag. As I got halfway to the exit, I noticed she had put a returned sticker on the box. I checked the receipt and she had charged me for buying a returned item. I went straight to the customer service counter and asked for a new video card. They gave me a gift certificate where I go pick out the card I wanted and pay the difference. At the sales counter again, after asking, the CSR told me if the retail box is still wrapped in plastic with the ties still attached it has never been opened.
At the exit by the CSR that checks receipts, I asked him if I can open the box here. He said yes and handed me a box cutter. After cutting away the ties and the plastic, I noticed right away the box had been opened because the tape holding the flaps had been cut. With the CSR watching I opened the box to see a much crumpled antistatic bag with its tape cut also. This time they sold me a returned video card with a new item price.
I asked the CSR if the plastic wrapping and the ties are still on the box how can anybody open the box. He had no answer. At the customer service counter where I was getting a full refund, three CSR?s there had no answer either. At the sales counter I asked a manager the same question. He turned beet red and said he did not know. I asked him if he had a machine in the back that wraps retail boxes and installs ties, he said no. When I asked all these questions nobody would look me in the eye.
After all I have been through with Newegg, Fry?s does it too. I am beginning to think I am destined not to own a GX2. Actually, it is pretty funny as I read over my entire thread. Tell me what would you do in this same situation? Laugh, cry, pick a bar fight maybe?

Frys is actually well known for doing that.
At least frys doesn't charge a restocking fee, eh?

 

[BlueAcolyte]

Tough luck man... Maybe try someone else if you still want that GX2.

 

[taltamir]

why are you even buying a GX2 today?
It has been completely blasted by the new gen of parts...

 

[Ike0069]

This definitely sucks, but it appears to be more than just a bad experience. With all the problems you've repeatedly had, I'd say fate is probably trying to tell you something......


"DON'T BUY A F...ING GX2!!!! GET A NEW GENERTION CARD!!!!!"

 

[bryanW1995]

Originally posted by: Ike0069
This definitely sucks, but it appears to be more than just a bad experience. With all the problems you've repeatedly had, I'd say fate is probably trying to tell you something......


"DON'T BUY A F...ING GX2!!!! GET A NEW GENERTION CARD!!!!!"

+1

seriously, a 9800gx2 looks good right now in comparison to the next gen cards, but remember that 7950 gx2 compared pretty well with 8800gtx when it first came out, too. get a next gen card or two if you must sli/crossfire and call it fate.

 

[jonnyGURU]

Originally posted by: Bateluer

Originally posted by: ricleo2

"I would just go with a different brand at this point."

Yes, that's what Newegg customer service keeps telling me. Tell me, who do you think is the culprit here? Newegg or BFG? Or both?

Idiot user's returning their cards with buyer's remorse?

Ditto. If you received a card and BFG says it was registered, it was bought from Newegg in the past, registered by that user, returned to Newegg and then they just turned around and shipped it to you.

Like I said in the other thread you started (that got locked), YOU NEED TO TAKE UP YOUR RETURNS WITH BFG. It says RIGHT ON THE BOX "Do not return this card to the store... call BFG." BFG wouldn't have sent you someone else's return and would actually try to help you with your problem instead of sending you someone else's RMA and then telling you to buy another brand of card.

Seriously.

 

[ricleo2]

Originally posted by: jonnyGURU

Originally posted by: Bateluer

Originally posted by: ricleo2

"I would just go with a different brand at this point."

Yes, that's what Newegg customer service keeps telling me. Tell me, who do you think is the culprit here? Newegg or BFG? Or both?

Idiot user's returning their cards with buyer's remorse?

Ditto. If you received a card and BFG says it was registered, it was bought from Newegg in the past, registered by that user, returned to Newegg and then they just turned around and shipped it to you.

Like I said in the other thread you started (that got locked), YOU NEED TO TAKE UP YOUR RETURNS WITH BFG. It says RIGHT ON THE BOX "Do not return this card to the store... call BFG." BFG wouldn't have sent you someone else's return and would actually try to help you with your problem instead of sending you someone else's RMA and then telling you to buy another brand of card.

Seriously.

I seriously did already.
Ya'll have to realize the reason I did not, at first, notify Bfg is because Newegg let me ship both cards back to them for free, with free overnight shipping for all the ones they sent me in return. Plus the fact the third used card was $100.00 off. After this last fiasco with the used card I did send BFG an email from their website. By the way I sent another email to Newegg with no response. I think they are tired of me as I am of them.

Sorry for the double post.

 

[ArchAngel777]

Originally posted by: jonnyGURU

Originally posted by: Bateluer

Originally posted by: ricleo2

"I would just go with a different brand at this point."

Yes, that's what Newegg customer service keeps telling me. Tell me, who do you think is the culprit here? Newegg or BFG? Or both?

Idiot user's returning their cards with buyer's remorse?

Ditto. If you received a card and BFG says it was registered, it was bought from Newegg in the past, registered by that user, returned to Newegg and then they just turned around and shipped it to you.

Like I said in the other thread you started (that got locked), YOU NEED TO TAKE UP YOUR RETURNS WITH BFG. It says RIGHT ON THE BOX "Do not return this card to the store... call BFG." BFG wouldn't have sent you someone else's return and would actually try to help you with your problem instead of sending you someone else's RMA and then telling you to buy another brand of card.

Seriously.

Many manufacturers will not pay for shipping to RMA the item. So, if I purchased the card from an online store that would pay for the shipping of the item back to them, you can bet I will ignore the little 'don't return to the store' little card board cut out. Now, if BFG will pay to ship the item and cross ship, I'd be more than happy to go that route.

In the case of a B&M store, it would be a joke for anyone to call the manufacturer for an RMA if it is within the stores return period. Why deal with an RMA when you can just go back to the store that same day and pickup another card?

Seems to me the OP did everything I would have done in his circumstance, with the exception of ordering the same card 3 times and ordering a GX2, which I consider a waste of money. But that is my opinion.

 

[ricleo2]

Originally posted by: ArchAngel777

Originally posted by: jonnyGURU

Originally posted by: Bateluer

Originally posted by: ricleo2

"I would just go with a different brand at this point."

Yes, that's what Newegg customer service keeps telling me. Tell me, who do you think is the culprit here? Newegg or BFG? Or both?

Idiot user's returning their cards with buyer's remorse?

Ditto. If you received a card and BFG says it was registered, it was bought from Newegg in the past, registered by that user, returned to Newegg and then they just turned around and shipped it to you.

Like I said in the other thread you started (that got locked), YOU NEED TO TAKE UP YOUR RETURNS WITH BFG. It says RIGHT ON THE BOX "Do not return this card to the store... call BFG." BFG wouldn't have sent you someone else's return and would actually try to help you with your problem instead of sending you someone else's RMA and then telling you to buy another brand of card.

Seriously.

Many manufacturers will not pay for shipping to RMA the item. So, if I purchased the card from an online store that would pay for the shipping of the item back to them, you can bet I will ignore the little 'don't return to the store' little card board cut out. Now, if BFG will pay to ship the item and cross ship, I'd be more than happy to go that route.

In the case of a B&M store, it would be a joke for anyone to call the manufacturer for an RMA if it is within the stores return period. Why deal with an RMA when you can just go back to the store that same day and pickup another card?

Seems to me the OP did everything I would have done in his circumstance, with the exception of ordering the same card 3 times and ordering a GX2, which I consider a waste of money. But that is my opinion.

What he just said.

 

[jonnyGURU]

Originally posted by: ArchAngel777
Many manufacturers will not pay for shipping to RMA the item. So, if I purchased the card from an online store that would pay for the shipping of the item back to them, you can bet I will ignore the little 'don't return to the store' little card board cut out. Now, if BFG will pay to ship the item and cross ship, I'd be more than happy to go that route.

In the case of a B&M store, it would be a joke for anyone to call the manufacturer for an RMA if it is within the stores return period. Why deal with an RMA when you can just go back to the store that same day and pickup another card?

Seems to me the OP did everything I would have done in his circumstance, with the exception of ordering the same card 3 times and ordering a GX2, which I consider a waste of money. But that is my opinion.

Reasons: Actual support for one. I know a lot of people here at Anandtech aren't willing to admit that they could use a little help, but sometimes when you call the manufacturer you can find out about platform and driver compatibility issues, BIOS updates, etc.

Second, I don't think you would have received a used card that someone else had RMA'd.

You're assuming a lot of things here: First, you assumed that I said to straight up RMA the card with the manufacturer. At the very least, the first call or email should have gone to BFG if you were having problems. They make the card, they support the card. What does Newegg do? They sell the card. They may have told you to go ahead and send the card back to Newegg. We don't know that. But what we do know is that three cards have now had to go back to Newegg and not until the OP is fed up with this fiasco does he decide to call BFG.

Let's say I agree with you and I'd just think the first time's a fluke and I sent the first card back to Newegg without contacting BFG. Are you telling me you'd do it all over again with Newegg the SECOND time? If second time around you're still having an issue with the card, SOMEONE needs to tell BFG what's going on. Certainly Newegg isn't going to. At that juncture you never know what the manufacturer is going to do. Advance replacement? Free freight? Probably just about anything to make the customer happy. Instead, what do we have here? OP returned three cards to Newegg and now is throwing up his hands in frustration (can't blame him) and moving over to Evga which still wouldn't guarantee that he's going to get any better satisfaction if we find out in the end that it's Newegg returning other customer's returns. Wouldn't it be safe to say that if Newegg is going to send out someone else's BFG return as a new card that they wouldn't do the same thing with an XFX, Palit or Evga?

The cycle has to stop somewhere and IMHO it stops by not dealing with Newegg anymore.

At least the OP is going to go to a local shop for his graphics card now so maybe the cycle will stop there.

 

[ArchAngel777]

Originally posted by: jonnyGURU

Originally posted by: ArchAngel777
Many manufacturers will not pay for shipping to RMA the item. So, if I purchased the card from an online store that would pay for the shipping of the item back to them, you can bet I will ignore the little 'don't return to the store' little card board cut out. Now, if BFG will pay to ship the item and cross ship, I'd be more than happy to go that route.

In the case of a B&M store, it would be a joke for anyone to call the manufacturer for an RMA if it is within the stores return period. Why deal with an RMA when you can just go back to the store that same day and pickup another card?

Seems to me the OP did everything I would have done in his circumstance, with the exception of ordering the same card 3 times and ordering a GX2, which I consider a waste of money. But that is my opinion.

Reasons: Actual support for one. I know a lot of people here at Anandtech aren't willing to admit that they could use a little help, but sometimes when you call the manufacturer you can find out about platform and driver compatibility issues, BIOS updates, etc.

Second, I don't think you would have received a used card that someone else had RMA'd.

You're assuming a lot of things here: First, you assumed that I said to straight up RMA the card with the manufacturer. At the very least, the first call or email should have gone to BFG if you were having problems. They make the card, they support the card. What does Newegg do? They sell the card. They may have told you to go ahead and send the card back to Newegg. We don't know that. But what we do know is that three cards have now had to go back to Newegg and not until the OP is fed up with this fiasco does he decide to call BFG.

Let's say I agree with you and I'd just think the first time's a fluke and I sent the first card back to Newegg without contacting BFG. Are you telling me you'd do it all over again with Newegg the SECOND time? If second time around you're still having an issue with the card, SOMEONE needs to tell BFG what's going on. Certainly Newegg isn't going to. At that juncture you never know what the manufacturer is going to do. Advance replacement? Free freight? Probably just about anything to make the customer happy. Instead, what do we have here? OP returned three cards to Newegg and now is throwing up his hands in frustration (can't blame him) and moving over to Evga which still wouldn't guarantee that he's going to get any better satisfaction if we find out in the end that it's Newegg returning other customer's returns. Wouldn't it be safe to say that if Newegg is going to send out someone else's BFG return as a new card that they wouldn't do the same thing with an XFX, Palit or Evga?

The cycle has to stop somewhere and IMHO it stops by not dealing with Newegg anymore.

At least the OP is going to go to a local shop for his graphics card now so maybe the cycle will stop there.

That is why I created the exception in my last paragraph. If NewEgg sent me a damaged part, I wouldn't think anything of it the first time. If they sent me another damaged part, I probably would not order from them again, but there is a catch... If they offered me a $100 credit I would for sure order a third time, with one exception. I would have ordered a different card completely! Heck, I would have went for the GTX 280 if I were going to get a $100 credit. But, then again, I don't know the details to those credits. It is possible he was offered $100 credit just on a GX2... In that case, I'd still get a different GX2 if the credit only applied to it. Still, I wouldn't even get a GX2 in the first place. So I would have never seen this specific problem.

Anyway, I agree with you Jonny on your view point and I can't say that my post really dissagreed with yours... Were just looking at it from two ends of the sprectrum. There is a lot of grey area here which brings user judgement into it. Unfortunely, where there is user judgement there is going to be mistakes made. In his case, the mistake in my opinion was ordering the BFG GX2 for a third time. That was not just a mistake, but a willfull gamble, IMO. The other decisions he made from what he revealed, I think agree with.

In any case, this is just a testament, in my opinion, to how great the service is for both companies. Yeah, mistakes are made here and there, but for NewEgg to offer him three replacements is really great of them. Just makes me more sure of the company. It could be argued they keep making mistakes, but since a company is ran with several individual's where any one of them can drop the ball... No one really knows who is the culrpit. But NewEgg keeps doing the right thing.

Still... I think God is trying to tell him something "Quit buying old garbage"... No offense OP... If you like the GX2, more power to you. I am sure it is a decent card... Just hard to justify a sandwitch when we have some newer, greater cards upon us.

 

[ricleo2]

Originally posted by: jonnyGURU

Originally posted by: ArchAngel777
Many manufacturers will not pay for shipping to RMA the item. So, if I purchased the card from an online store that would pay for the shipping of the item back to them, you can bet I will ignore the little 'don't return to the store' little card board cut out. Now, if BFG will pay to ship the item and cross ship, I'd be more than happy to go that route.

In the case of a B&M store, it would be a joke for anyone to call the manufacturer for an RMA if it is within the stores return period. Why deal with an RMA when you can just go back to the store that same day and pickup another card?

Seems to me the OP did everything I would have done in his circumstance, with the exception of ordering the same card 3 times and ordering a GX2, which I consider a waste of money. But that is my opinion.

Reasons: Actual support for one. I know a lot of people here at Anandtech aren't willing to admit that they could use a little help, but sometimes when you call the manufacturer you can find out about platform and driver compatibility issues, BIOS updates, etc.

Second, I don't think you would have received a used card that someone else had RMA'd.

You're assuming a lot of things here: First, you assumed that I said to straight up RMA the card with the manufacturer. At the very least, the first call or email should have gone to BFG if you were having problems. They make the card, they support the card. What does Newegg do? They sell the card. They may have told you to go ahead and send the card back to Newegg. We don't know that. But what we do know is that three cards have now had to go back to Newegg and not until the OP is fed up with this fiasco does he decide to call BFG.

Let's say I agree with you and I'd just think the first time's a fluke and I sent the first card back to Newegg without contacting BFG. Are you telling me you'd do it all over again with Newegg the SECOND time? If second time around you're still having an issue with the card, SOMEONE needs to tell BFG what's going on. Certainly Newegg isn't going to. At that juncture you never know what the manufacturer is going to do. Advance replacement? Free freight? Probably just about anything to make the customer happy. Instead, what do we have here? OP returned three cards to Newegg and now is throwing up his hands in frustration (can't blame him) and moving over to Evga which still wouldn't guarantee that he's going to get any better satisfaction if we find out in the end that it's Newegg returning other customer's returns. Wouldn't it be safe to say that if Newegg is going to send out someone else's BFG return as a new card that they wouldn't do the same thing with an XFX, Palit or Evga?

The cycle has to stop somewhere and IMHO it stops by not dealing with Newegg anymore.

At least the OP is going to go to a local shop for his graphics card now so maybe the cycle will stop there.

1. You make some good points. But I just could not turn down that $100.00 discount. I also thought there was no way this crap would happen a third time. I stayed with BFG because I have had good success with them.
2. Newegg has not returned my email about returning the third card.
3. I did go to the local Fry's with the same results. See up further to my posts about that.

 

[Xed]

Bestbuy (at least my local one) constantly shrink wraps returned items and sells them as new. The only time they go open item is if it's in bad shape and can't be passed off as new.

 

[jonnyGURU]

Originally posted by: Xed
Bestbuy (at least my local one) constantly shrink wraps returned items and sells them as new. The only time they go open item is if it's in bad shape and can't be passed off as new.

It's common practice. Shrink-wrap is cheap. Back when I worked at a CompUSA we re-shrink-wrapped probably about 75% of what was returned. Including software.

 

[Swampthing]

I recently had a similar problem with newegg myself. I ordered a PNY 9800GX2, the one with the free game that ended up sucking anyways. I ordered a retail box, as they didn't even offer and open box on this. When it came the pny box itself wasn't shrink wrapped, I didn't think much of it. I took it home and set it on my desk and waited for my new power supply to come as i didn't have an 8 pin connector on my current one. A few days later my power supply comes and i installed it. I opened the 9800 box to install the card and i was like wtf, the pny logo plates were all scuffed up and looked like they had been in a computer for a good year, I though ok, well maybe pny just doesn't handle their cards well and went to install the card. The retaining metal for the screws to mount in the case was bent. At this point i'm ticked and thinking this card had basically been beat to crap, but i had my computer torn apart so i installed it anyways. Black screen. Card lights up, but no video signal AT ALL. So after all the damage the card ends up being DOA as well. I got ahold of newegg and arranged a return, they were supposed to send out a new one as soon as UPS picked up mine. 2 days went by and nothing. So i contacted them and they tell me now that the card i got was out of stock and they can't exchange it for something else. Turns out the particular card i ordered is now deactivated. Whether that means out of stock or something else i dunno.

Ended up getting a refund, not sure if i even wanna reorder at this point.