Originally posted by: archcommus
I figured the job was right up my alley. That's why I wish I could figure out what failed me on the test. Since I answered truthfully, I'm now doubting the effectiveness of doing that, but I can't blatantly lie either, so what do I do the next time I encounter one?
I should ask my manager at Sears if they have my test on file, maybe I could check out what my answers were back then.
Originally posted by: archcommus
Damn, of course I answered them differently.
I said:
Leave the item where I found it so it can be restocked in the morning.
Assume the driver who stacked the materials knows what he/she is doing.
Assure the customer that orders usually take less than three weeks, because my goal is to make the sale.
Take the call and answer the customer's questions.
Ask the customer to come back later when there will be someone else available to help.
Not say anything to the coworker or the supervisor.
Originally posted by: archcommus
And you're not a dummy! Makes me feel better.Originally posted by: PhasmatisNox
Same exact thing happened to me. I know I could have been 10x better than any of their current employees, but they're worried about people who can push cell phones, not build circuits.
Okay, I just applied at Home Depot online. Here are a bunch of questions. Hardcore, tell me what you would say to them (I'm already done with it, but now I want to see what you say is right):
You are cleaning your department at closing time and notice an undamaged item in the aisle. The item belongs to another department. What would you be least likely to do?
Ask a coworker to restock the item.
Re-stock the item myself immediately.
Take the item back to receiving. I will have more time to stock it properly tomorrow.
Tell my supervisor I found the item.
Leave the item where I found it so it can be restocked in the morning.
You notice that a worker driving a forklift has stacked one pallet of materials on top of another. The stack looks unstable. What would you be least likely to do?
Figure out how the materials need to be restacked to fix the problem.
Bring it to a supervisor's attention immediately
Find a coworker to restack the materials.
Find out who stacked the materials and get the driver to restack the materials.
Assume the driver who stacked the materials knows what he/she is doing.
You take a call from a customer who wants a product that is on back-order for three weeks. The customer hesitates to place the order because of the three-week wait. What would you be least likely to do?
Convince the customer that the product is worth the wait.
Tell the customer that I will put an earlier date on the order to give it a higher priority.
Place the order and tell the customer I will call as soon as it's available.
Assure the customer that orders usually take less than three weeks, because my goal is to make the sale.
Offer the customer a similar product.
You are asked to take a phone call in your Department. You know the caller is likely a customer calling from home with lengthy questions about a project. There are several customers in your department waiting for service. What would you be least likely to do?
Serve the customers in the department instead of taking the call.
Take the call, get the customer's phone number, and arrange to call him back when I am less busy.
Take the call and tell the customer to try again later. Then serve the customers in the Department.
Take the call and answer the customer's questions.
Ask my supervisor to take the customer's phone call.
You are assisting a customer who does not speak very clearly and is hard to understand. What would you be least likely to do?
Ask the customer to wait while I find someone else who can understand her.
Ask the customer to come back later when there will be someone else available to help.
Listen carefully to the customer and make my best guess at what was said.
Apologize for not understanding, then ask the customer to speak more slowly and clearly.
Ask a supervisor to handle the customer.
You see a customer in your Department who is believed to be a shoplifter. What would you be most likely to do?
Call my supervisor and report the customer.
Continue with what I am doing and report the customer later.
Ask the customer if he needs help, and tell him I will be nearby.
Pretend not to notice the customer and attempt to catch him stealing.
Ask the customer to leave the store immediately.
A coworker tells you that he has been taking home a few supplies because he feels his pay is too low. What would you be least likely to do?
Not say anything to the coworker or the supervisor.
Try to explain to the coworker why he shouldn't steal from the company.
Tell the supervisor if you are asked.
Tell the supervisor immediately.
Tell the coworker that if he doesn't stop stealing, he might get caught and lose his job.
That was for a totally different line of work. Something the average HD employee would not be good at and likely the opposite.Originally posted by: archcommus
I would trust your answers over mine, since you did so good on that beast test.
Originally posted by: archcommus
Say that again?I will say with the home depot questions you will probably get credit as long as the "correct" answer is not the "least likely" thing you would do and the "most likely" thing is at all reasonable.
Originally posted by: archcommus
10 miles from my home: Home Depot, another Staples, bunch of restaurants. Restaurants = no, Home Depot I could try, Staples I could try, but 10 miles one way and a 25-minute trip = :thumbsdown:
Originally posted by: Thoreau
Originally posted by: archcommus
10 miles from my home: Home Depot, another Staples, bunch of restaurants. Restaurants = no, Home Depot I could try, Staples I could try, but 10 miles one way and a 25-minute trip = :thumbsdown:
If 10 miles is a long commute to you, just be glad you didn't do what I did last week which was commute from Phoenix to Tucson every day for three days on a Honeywell contract. 130 miles each way and 2.5 hours or so of time. =)
Might also wanna keep in mind that the average mileage put on a car in a year is supposedly around 15,000. Anything less than that and you have a nice cakewalk commute.