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ZipZoomFly problems.

W

waxking1

Senior member


ZipZoomFly Motherboard
I know this is a bit off topic but didn't see where else to list this.

I just ordered some parts to build a new computer and some were from ZZF including a DFI LanParty
motherboard. The motherboard box was not sealed but maybe DFI doesn't seal them, I don't know. I can't remember tearing the seal on the MB bag, but maybe I did as there is a torn seal on the bag now. I never really thought anything was wrong until I noticed one of the jumpers was not set at default and I thought that maybe it was done at the factory by accident. It was the default that changes the VDimm voltage to the higher voltage settings.

I started to install the MB and pushed out the I/O header panel so that I could install the DFI panel. The panel in the box was completely wrong for the MB and it was bent with some scratches on it. I can't believe the factory would send out a panel like this by mistake. My only explanation would be that ZZZ sent me a motherboard that someone else had returned. It was not sold to me as an open box, but as new. I can't start a build with the wrong I/O panel as I would have to take everything back apart and redo it if I were to order a new panel from the factory.

I called and talked to tech support and told them what happened and they said I could send it back for a 15% restocking charge. I told them I had ordered other parts NDA to arrive so I could start my build today. I also told them I would eat the 15% and RMA it back to them and that I would never do business with them again. I guess I should stick to more reputable suppliers like NewEgg, but I had never had trouble with ZZF before. Now I'm going to have to NDA a MB from someone else.

Anyone else had problems from ZZF?
 
Even The Egg of Goodness has done this a time or two. All vendors seem to once in a blue moon stick an RMA back into "new" stock.
 
I was just saying today how great ZZF has been for me. Everytime I've ordered from them they've shipped out that day (free 2 day shipping) and everything has been perfect.
 
If you haven't shipped it back already, call them back immediately. First speak with the CSR and explain your situation that you recevied a USED item when you paid for a NEW one. Tell them you want to exchange it for a new one and any restocking fee they charge you will not pay. Because you SHOULDN'T need to pay. They gave you the wrong item so you should get an exchange at no extra cost (except for shipping the wrong item back to them).

If they still insist on the restocking fee, ask to speak with a supervisor or manager and explain the situation with them. If they won't budge, keep pressuring them. Continually tell them that you do not deserve this restocking fee for a wrong item sent to you.

Be adamant/confident about it and don't let them push you around.
 
Originally posted by: alien42
i have had nothing but great experiences with ZZF. in fact my new harddrive should arrive today from them 🙂
Click to expand...

Excuse me!!! Not for me, I do not have luck to deal with Zipzoomfly.. thier service are really Sux. (very up sad)
Mwave service is better then Zipzoomfly... I never return to zipzoomdie again...

 
In my experience zipzoomfly has really crappy service.

I had a load of fun with a bunk motherboard a year ago. I believe it took three weeks for me to recieve my new one, after they recieved my busted one.
 
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