Your oddest tech support calls

[thejackal1]

Originally posted by: jtusa4

Originally posted by: kyparrish

Originally posted by: blazert40

Originally posted by: TTM77

Originally posted by: SethK28

Originally posted by: sm8000

Originally posted by: sm8000

Originally posted by: SagaLore
One guy and his teenage son had a computer for only a few months before they needed it serviced. When we booted it up, there was a folder on the desktop with 2gb worth of nude/porn images. We promptly put the cd writer to use...

Last year when I was helping my school's IS department clean through a pile of students' PCs infected by Blaster, one student had as his wallpaper a picture of his girlfriend and his friend's girlfriend both in bikinis, wet from swimming, on their hands and knees, cheek to cheek while facing the camera. I think I still have that picture somewhere....

Enjoy

nice

:thumbsup: :thumbsup: :thumbsup: :thumbsup: :thumbsup: :thumbsup: :thumbsup: :thumbsup:

Nice!

I bet those girls never in a million years thought that picture would end up on the internet with thousands of people looking at it.

Can we get the picture up again?

 

[amol]

Originally posted by: Transition
Multiple instances of people sticking a USB cable into the ethernet jack on home computers. Oddly enough, the width of the USB cable fits nice and snug there.

haha, i have a laptop with 2 USB in the back RIGHT next to an ethernet jack

i would say that whenever i'm blindly putting an usb device in, about 25% of the time, it goes into the ethernet jack

fortunately for me, i dont have to call tech support . . . i just figure it out within 5 seconds!

 

[aplefka]

This is by far one of the best threads evar.

 

[Syrch]

Originally posted by: Cuda1447
Not quite a tech support call, but a "WTF" call for sure...


Busy day Saturday at work (Circuit City) the phone rings as Im passing by so I pick it up.


The lady on the phone has a VERRRRRRRY high pitched voice, and is extremely hard to understand. She also talks as fast as she can. The call starts off by her asking about a computer, and trying to see if we have it in stock.


Her: Do you have a 64 computer for $499
Me: Are you talking about a desktop or a laptop?
Her: its $499 and its got a processor and 64 mb
Me: Is it a desktop computer you are looking for?
Her: Yes, a desktop for 64mb and $399.
Me : (Thinking is it $399 or $499?) do you have a model #?
Her: its $499 and Im looking at it right now, its got a processor and monitor
Me: Ok hang on one moment.

So I go to grab our add and see if there are any AMD 64 processors on sale right now. I had no clue wtf she was really talking about at this point though, she was extremely difficult to understand.


Me: Maam, we have an AMD 64 processor with yatta yatta for $799. The only computer we have on sale right now for $499 is a celeron etc..
Her: OK well whats your phone # there.
Me: Its 920-6 - (she cuts me off)
Her: ok its 813 - 524 - 6921
Me: ....
Her: OK call me now 813 - 524 - 6921
Me:...
Her: Ok so call me back ok?
Me: (this has gone on far to long now...) Ok.
her: Ok, I'll be waiting call me now, its 813 - 524 - 6921
Me: Ok Maam
Her: ok its 813 - 524 - 6921
Me: Ok, I will bye
Her: Ok so its 813 you call me now its 813


I hung up at that point. I left with a big WTF. A few minutes later the phone rang again and I proceeded to move in the opposite direction very swiftly hoping someone else would answer it.

HAHAH you are reminding me of my days working at compusa...>ROFL

 

[Syrch]

Originally posted by: DaveJ
Way back when I was a student working at the Helpdesk here, we had a problem log come in from a user with a Mac. She had one of the old style Mac keyboards where the number pad and KB were two separate pieces, and she'd been "upgraded" to a "one piece" KB (like all modern ones). The log read:

"User requests the keypad removed from her keyboard. There are too many places to type in numbers now and it is too confusing."



After we stopped laughing one of our techs offered to go over with a hacksaw and take care of the problem...

Dave

HAHAHAHAHAHAHH!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[blakeatwork]

here

We used to post all the time when i was working ISP Support...

A story submitted by a co-worker, after i got fired for a trouble ticket I wrote:
No. 7 - About halfway down

 

[oogabooga]

i work tech support for a university, so far so good, but then, i've only worked one day, for sure i'll come back and bump

one time, a friend who worked for laptop tech support [i'll withhold the company name ] got a call
guy - "umm.. are laptop screens under warranty?"
my friend - "well yes, if they are broken under the conditions of the warranty then yes, they are covered and will be fixed or replaced"
guy - "is knife damage covered in the warranty?"
my friend - "... no sir, i do not believe we cover knife damage of any kind"
guy - "oh.. well.. good day then."

 

[Syrch]

Two storeis...

I work for a privatly owned wholesale company in their main IT division. I get a called from the CIO's secretary...

Me..Support Center
Her..The PC in XX's conference room isn't working.
Me.. Whats it doing or not doing.
Her....its not working I need someone down here now to fix it.
Me..(rolling my eyes) soemone will be there in a minute.

I got down and notice that the usb cable for the keyboard and mouse are plugged into the ethernet port and the ethernet cable and video cable aren't plugged in at all. I "fix" the problem and say okay its working.

Her....what was wrong
Me...uhh, the keyboard and mouse needed to be resynced with the wireless device.....
Her....okay thank you



Other story...and yes this is true and yes i thought i was in the twilight zone or something

i was working at compusa at the time in the "parts" department. I had a customer come up to me and say....I need a new sound card where are they located. I pointed to the isle they were in and said right there (2 isles over) . The come back, can you help me pick one out. I said sure and walked over there. They asked me which one i recommended and i told them the creative labs live. Picking it up and showing them they told me that isn't right. I was asked what they meant and they said how do you install it. I told them and they said but hows that going to help my printer. I asked uhh what? And they told me that they needed a sound card because their printer no longer made noise and wouldn't print. I could not respond to this without laughing. I held in as much as i could and told them to bring in their print cartridges and I'd help them from there. Sometimes i miss retail lol

 

[Linux23]

Somebody post the :camera:!!

 

[Abhi]

Bump for an amazing thread..

 

[Trente]

http://www.rinkworks.com/stupid/

 

[Kanalua]

Nobody has the pic??? Come on guys!!!

 

[kyparrish]

:camera:

 

[randomlinh]

One of our staff members had a broken printer, several months now it's been broken. They just opted to print to another printer while waiting for budgeting to allow for a brand new printer. So my boss sends me out there w/ a new printer, but before I even take out the printer, I look over the old one. After a few test prints, the only thing that seems wrong is either clogged print heads, or out of ink. I pull out the cart, and it's light as a feather, pop in a new one.... viola, printer fixed.

and i completely forgot about this thread and the pic

 

[darkswordsman17]

Well, we just got a kinda funny one.

They wanted to know if we knew what time the basketball game starts today. We're like um, no.

 

[neonerd]

Originally posted by: yoda291
"Question: Is it bad to put chocolate inside the computer?"

nope, it makes great thermal paste

 

[quakefiend420]

i used to work tech support for a large dsl company....i had a call from a lady who had nailed her modem to the wall...

ME: where is you modem located? (thinking it was maybe an EMI problem)
HER: its on the wall above my computer.
ME: ok well lets try moving it at least 3 feet away from anything electronic.
HER: i can't do that
ME: ?
HER: well i would have to take the nail out...
ME: nail? (at this point im thinking maybe its hung from a nail by the cables) what do you mean nail?
HER: its nailed to the wall, how hard is that to understand? (like i'm the idiot here)
ME: so you drove a nail through the modem into the wall?

she swore up and down it had been that way for months with no problems, i was able to ping the modem, amazingly enough, so i did some software troubleshooting..turned out her pppoe driver needed to be reinstalled...the modem was actually functioning with a nail right through the middle of it!

some people....


EDIT: o yeah...pic?

 

[neonerd]

Originally posted by: Linux23
Somebody post the :camera:!!

what :camera:?

EDIT: oh, i know which one you're talking about

 

[DrPizza]

Originally posted by: HardcoreRobot

Originally posted by: jkats
Had a guy call our center to RMA a product. We tried to explain that it wasn't covered under our warranty, but he insisted he knew we were lying because he had a lie detector device connected to his phone.

cant argue with that... LOL

"Whoa! Our lie detector, version 9.97 just detected that you're lying about having a lie detector hooked up to your phone."

 

[chasem]

Originally posted by: candicec
All these stories of tech support is turning me on..
You guys are so smart and knowledgeable when it comes to computers....
give me more!!!

candicec

this is why i love computer nerds....

that is the wierdest post i have ever seen

 

[Forsythe]

BUMP

Oh, and show me the pic

MUAHAHAHA

 

[Steve]

Pic

 

[Pardus]

LADY: Calls help desk, she thinks she spilled coffee on her keyboard, not sure if it is coffee, wants it fixed.
TECH GUY #1: Comes by her cubicle, says 'yea, it's coffee', and walks away
LADY: Calls help desk back, says tech guy came over but didnt do anything
TECH GUY #2 (me): Went by her desk with a donut to dunk on her keyboard.


----

LADY: Calls the help desk, she brought her baby to work this one day and it threw up all over her pc/monitor/etc when she was holding/feeding it, she wants to know if someone will help her out.
TECH GUY: Calls her back and says get some wipes and clean the puke off, we currently dont support baby vomit.

 

[randomlinh]

Originally posted by: sm8000
Pic

boo.. doesn't work

 

[AgentZap]

Me: Ok sir let's shut down your computer

Customer: Ok I pulled out the plug!

Me: No I said shut down the computer.

Customer: YOU BETTER NOT HAVE SCREWED ANYTHING UP YOU NEED TO BE MORE CLEAR THIS IS A NEW COMPUTER.

Me: Sir, shut down is a standard---

Customer: No it isn't you need to be more clear!

Me: <talked to him like he was an infant the rest of the call>