XFX is total crap...

[Fenuxx]

Originally posted by: Shade00
I run an XFX 5800 and a 5200

That's probably why, as those cards aren't, how should I say this, "good".

 

[jterrell]

Originally posted by: Rollo

Originally posted by: kogase

Originally posted by: Rollo

It turned out that the number on the USA site was for a Japanese phone number. After much frustration trying to figure out what the guy on the other end of the phone was saying in Ingrish,

Errr, the guy is just trying to do his job? His accent is different than yours because he's from another part of the world.

Like it or not, it's a global economy now, and you can't always deal with Cletus down the block.

I can appreciate frustration communicating with someone who is difficult to understand, but it's the way of it for many companies.

I don't know why people feel the need to stick up for the general "companies". It's their responsibility, if they have tech support, to make sure that tech support can be understood by their customers. Period. This guy wasn't putting down the Japanese guy on the other end, he was putting down XFX for hiring someone who couldn't even speak English properly. Just because it's "the way of it" doesn't mean it's right. On another note, at least the tech support was Japanese. Even if they couldn't speak English properly, you're speaking to a person who's making more than a slave's wages, if you know what I mean.

I wasn't sticking up for a company, I was sticking up for a person doing his job after the OP made a fairly racist comment about his frustration with the guy's "Ingrish".

Why should Pine have American workers only? They sell cards in other parts of the world too?

Why would a company based in another country open a branch of customer service in every country they sell to? If they had people who spoke the language of their customers, they've done all they need to.

What those people make is none of our business.

You are chasing your own tail.
A company should do what makes for a winning business plan. XFX just lost business on this thread(they did from me as well as many who have voiced that opinion) and no telling how many others due to poor US customer service. From a company standpoint that was a fairly bad mistake.
And you can't scream global economy on one hand while arguing its none of our business what the tech support makes on the other.

Companies need to offer top notch support if they expect repeat business which accounts for the majority of pc related purchases. Simple truth is companies either make you a fanboy, an enemy or neutral and the fanboys and enemies make the most noise. If it were my company I'd certianly try to limit the enemies.

 

[TheAudit]

I don't think the OP made a racist statement.

I was never too enthused about XFX cards anyway but after reading the testimonials in this thread I will definitely think twice about XFX.

 

[jterrell]

Originally posted by: jokho

-----WARNING READING BELOW MAY DISCOURAGE YOU FROM BUYING XFX CARDS--------------------
=================================================================


I have a story... just bought a XFX 6600gt card around 4 weeks ago... plugged it into my new Dell Dimension 4700...I was able to play Farcry but there was some shadow problems... it was like there was this black triangle wherever I go.. so I am assumming that this is shadow rendering done wrong. After 20 mins.. the entire machine powers off.. I could not start machine whatever i did. I then bought another ps thinking that PS must be faulty since I based my buying decision on reputable magazines and organizations... ( just look at the website and the magazines they have advertised saying how good the prod is.) I bought new 400w ps.. from even more reputable company. Told my wife to plug it while I look at machine interior... when she powered it on.... a flame suddenly came out of what I later determined to be the memory ( just like lighting a match ).. the flame quickly went away when the machine was powered down.

Returned card and got myself a Leadtek... plugged it to my machine and no problems to this day. In fairness Anandtech after 3 weeks did a 6600gt shootout.

http://www.anandtech.com/video/showdoc.aspx?i=2295

they rated leadtek as #1 editor's choice. XFX temp on the shootout was rated at 98 degrees or something like that. From my experience that was an understatement.

I was lucky.. my machine came out unscathed and all I had to pay was restocking fee.... RMA would have taken like weeks ( I left out the details of the fire ha ha ha).

I am not a Leadtek employee but just someone who had a very very bad experience.

I'm willing to wait on an available Leadtek board for that very reason. They are consistently ruled the coolest boards with no worse than average sound increase and close to or at high end overclocking.

 

[jokho]

I forgot to add that for anybody that is looking to upgrade their dell dimension 4700 with a 6600gt card... your in for a surprise when you start your machine...

message gives you s shutdown nmi or something.

I have been clicking on S and the machine boots normally. Dell forums last i checked still has no solution for this.... its still annoying buying something and having all these silly problems.

This is not just an XFX issue as far as i know its a 6600gt and Dimension 4700 matter.

 

[jokho]

I hope yur machine has ample cooling as this card becomes hot fast... I have already took off the cover off my case and placed a fan. The ambient temperature is around 19-21. Card goes to a running temperature of 60++ this is with medium settings on Farcry. ( Leadtek / Nvidia temp utility in display settings)

With High or Anti Aliasing even set to low. Card goes to 70 and I just stop the game because that is just how far im willing to go....

Comparitively at least Leadtek wont start a fire in your house... imagine leaving your XFX POWERED machine unattended and having dinner... after which coming back to your burning room... finding out that it was that 200$ card you just bought -- PRICELESS.

 

[Schadenfroh]

never had any problems with my XFX 6800GT but i bought back when it first came out, i believe they were all made by the same company at the time.

 

[MegaWorks]

BFG best Geforce 6800 line in the market. :thumbsup:

 

[Fenuxx]

Originally posted by: MegaWorks
BFG best Geforce 6800 line in the market.

I agree, however, I have not purchased a 6800-Series card from BFG, I own a BFG Asylum GeForce FX 5700 Ultra card, and it has been FLAWLESS for me until now, when the whole GFFX\Valve thing was too much for me to handle, so I bought a (shudder) XFX GeForce 6800GT card. I do agree, if your going to buy an NVIDIA card, I would say go with BFG or eVGA. Or, if your really into that kind of thing go get one of those "things" made by ATI .

 

[Rhin0]

OMG TEH RACISTS!!!

Ever think maybe if you are doing business in an English speaking country to english speaking customers it might be a good idea to have people who are fluent in the dialect and can speak it clearly and correctly? ENGLISH IS THE LANGUAGE OF BUSINESS, especially in the US lol

UHHHHHHHHHHHHHHHHHHHHHH

 

[PhlashFoto]

Originally posted by: Slappy00
you should see gainward's "support" im sure it's neck and neck with XFX

Oh tell about me about it. I was getting weird refresh rate problems with my TI4200 card. After swapping monitors, drivers, etc; I called up for support and they gave me the run around. then when I finally convinced them to do the RMA, I asked what I need to send back. They said card and receipt. I told them I have the box and all but no receipt. They told me they cant do since I have no proof of purchase for the 5 year warranty.

Mind you I called them early this year. Now if I recall correctly, the GF4 cards were released in first half of 2002, I have the 8x AGP model that came out later that same year. I bought this card sometime in late 2003 We are in end of 2004. Is it that hard for them to see/subtract that it is less that 2 years gone of a 5 year warranty?


Am I miss something here?? :shocked:

 

[darkmanlfe]

Yes. I hate this company. My XFX 6600GT PCIE Died after running well for 2 weeks straight. And I have a SB81P w/o coneecting the AT3 wire. Smoooth running until playing FarCry for 30 mins and give BSOD. Fact is, they give you the run around. Someone picks up the Tech Support and puts you on hold for a long time. Talk about bad bad customer support. Also, you email or even leave message and no one calls back. STAY AWAY from this company. GOING BACK to ATI!

Monarchcomputer.com is issuing me store credit and i will be returning my XFX card today.

 

[AnonymouseUser]

Originally posted by: darkmanlfe
GOING BACK to ATI!

You aren't satisfied with XFX so you are gonna ditch nVidia? Would you ditch Intel if you were not satisfied with your Shuttle?

 

[jokho]

Your analogy does make sense. What i think is that its not just an issue of the card manufacturer but a chipset issue as well. The reason why XFX 6600gt just conked out on the first few hours could be Leadtek manufacturing techniques could be better or their design. Ive had my Leadtek for 3 weeks now and so far so good. .

6600gt runs hot even if my computer is not doing anything. 41 if in idle... 50 if watching wmv. This is without any cooling aparatus aside from what comes stock with the card. Once I get to farcry I pump in air. I dont want to take any chances with my Leadtek baby.

Just didnt have the courage to leave it overnight might wake up one day in a burning inferno.

 

[Auric]

The part was discovered defective within a week so it should be returned to the seller for for an exchange or refund. If it was beyond the sellers obligation, I would try warranty service by email or web form before messin' with the telephone which is more time consuming at the least, if not more costly and just plain inefficent.

 

[nRollo]

Originally posted by: MegaWorks
BFG best Geforce 6800 line in the market. :thumbsup:

Not even CLOSE. Gainward?

CoolFX 6800U has it's own watercooling setup, stock speed 450/1200
6800GT- stock speed 400/1100
Not to mention killer Goes Like Hell models.

Gainward is teh roxor of 6800s, a 20MHz OC on BFG is trivial in comparison.

 

[mwmorph]

gainward has crappy customer support too though.

 

[flexy]

Originally posted by: RealityTime
XFX is total crap. [...] Don't buy XFX! EVER!

i just recently found out that pine == XFX.

And pine is/was the biggest crap brand ever...


Addendum:

Once had to RMA an ATI 8500 (about three years ago)....no problems AT ALL.

AFAIK i just went to the website and filled out the form, got the rma-email back...sent in my card..and a week (ok, maybe two ) i had a brand new working one.

 

[vshah]

Originally posted by: Schadenfroh
never had any problems with my XFX 6800GT but i bought back when it first came out, i believe they were all made by the same company at the time.

i thought you had a PNY like me?

 

[nRollo]

Originally posted by: mwmorph
gainward has crappy customer support too though.

That may be, I don't even think they operate in this country (US) anymore, but what I was replying to is

BFG best Geforce 6800 line in the market.

. (not "who has the best customer support")

BFG products are probably tied with Leadtek as second best.

 

[mwmorph]

Bfg is a good company. i really like the lifetime warranty.

 

[DAPUNISHER]

I bought a XFX/Pine ti4600 VIVO as a bare card in FS/FT and it is a hunk 'o junk! In about a month of just being occassionally used for basic 2D stuff by the wifey&son it went bad :disgust: Turned out the ram was borked, so I modded the bios and it works now, but with the ram running@half speed. Couldn't RMA because the guy didn't have an invoice for it anymore and they will not take it back without it. The only bright spot was they shipped me the VIVO cable free of charge.

 

[Schadenfroh]

Originally posted by: vshah

Originally posted by: Schadenfroh
never had any problems with my XFX 6800GT but i bought back when it first came out, i believe they were all made by the same company at the time.

i thought you had a PNY like me?

no, never owned a PNY but our cards are probably identical, the cards were made by the same company when we bought ours at the time they launched

 

[MegaWorks]

Originally posted by: Rollo

Originally posted by: MegaWorks
BFG best Geforce 6800 line in the market. :thumbsup:

Not even CLOSE. Gainward?

CoolFX 6800U has it's own watercooling setup, stock speed 450/1200
6800GT- stock speed 400/1100
Not to mention killer Goes Like Hell models.

Gainward is teh roxor of 6800s, a 20MHz OC on BFG is trivial in comparison.

Sorry Rollo but all of that can't beat lifetime warranty.

 

[Auric]

Devil's advocate says: lifetime warranty is not your lifetime, but that of the company.