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wtf.... redchair notmad

Z

zixxer

Diamond Member
rma'd my creative zen... found that the new one has to be 'activated'.


that's great.. except i've waited two days for a freaking activation code. I'm going on a trip tommorow and REALLY want to be able to use MY software that I BOUGHT.



 
I believe the software he is referring to is through the company "RedChair" found here.

Which explains the delay in getting a response, seeing as though it's not Creative.

To the OP, what can this software do, that Creative's can't, for your trip purposes?!?





KS
 
Originally posted by: KeyserSoze
I believe the software he is referring to is through the company "RedChair" found here.

Which explains the delay in getting a response, seeing as though it's not Creative.

To the OP, what can this software do, that Creative's can't, for your trip purposes?!?





KS
Click to expand...

Drag and drop support. Notmad > Creative software. For the time being for the trip, just the creative software despite it being bloated.
 
Originally posted by: neutralizer
Originally posted by: KeyserSoze
I believe the software he is referring to is through the company "RedChair" found here.

Which explains the delay in getting a response, seeing as though it's not Creative.

To the OP, what can this software do, that Creative's can't, for your trip purposes?!?


KS
Click to expand...

Drag and drop support. Notmad > Creative software. For the time being for the trip, just the creative software despite it being bloated.
Click to expand...

Yeah, I've heard good things about this software. Just never saw the need for paying for this when I have something that will already do it.

I will tell you tho, stupid Creative definitely gave me hours and hours of trouble. After new formats, I always install the updated software from websites. But their newest software wouldn't work on any on of my computers. (3) Everytime, having to go back to older versions that I have on CD. Plenty of time wasted, and needless troubleshooting thinking that my Nomad was broken.



KS
 
Redchair is one of the best companies I've ever dealt with. If you had prepared for this in advance, you would not be in this problem. First off, it's pretty clear that the licenses are linked PER DEVICE. You can't go around swapping devices and hoping it'd work. This is not Windows XP here. No piracy. You should have told them you were getting a new device so they could issue you a new activation code. Contact red [at] redchairsoftware [dot] com.
 
Originally posted by: sygyzy
Redchair is one of the best companies I've ever dealt with. If you had prepared for this in advance, you would not be in this problem. First off, it's pretty clear that the licenses are linked PER DEVICE. You can't go around swapping devices and hoping it'd work. This is not Windows XP here. No piracy. You should have told them you were getting a new device so they could issue you a new activation code. Contact red [at] redchairsoftware [dot] com.
Click to expand...

Um. I did. I already contacted the RMA people (per their instructions) to get a code for my rma'd device.
 
Originally posted by: armatron
anyone have a phone number for redhat...?
Click to expand...
chair != hat.

For just copy-paste MP3s the Creative software works just fine, you can do a custom install and only install the "nomad explorer" not all the other junk. I filled my 30 GB Zen Xtra using the Creative explorer and it worked fine.

Tip: one thing the nomad explorer is bad at is copying files from a file server drive. Copy any such files to your local drive first.


 
Originally posted by: DaveSimmons
Originally posted by: armatron
anyone have a phone number for redhat...?
Click to expand...
chair != hat.

For just copy-paste MP3s the Creative software works just fine, you can do a custom install and only install the "nomad explorer" not all the other junk. I filled my 30 GB Zen Xtra using the Creative explorer and it worked fine.

Tip: one thing the nomad explorer is bad at is copying files from a file server drive. Copy any such files to your local drive first.
Click to expand...

yeah but I REALLY don't want to install the crap creative software when I've paid for software that I should be able to use


i mean if it were xmas or something... fine... but i sent the email explaining why i rma'd it and etc on.... sun... i think.. maybe sat.
 
sat, sun & mon just passed don't count since it is a holiday weekend. But then again, they should get back to you on Tuesday.
 
Originally posted by: Nik
Does Creative have a customer service line that you can call and ask for an expedited code or something?
Click to expand...

its not creative he has to worry about.. its Red chair software.. each install is tagged for 1 player for life..
great software but extreme copy protections
 
when i bought my zen 20gb 3 years ago, i never even installed creative's software. i bought redchair's notmad immediately. i received my code promptly, it's too bad that you have to wait 🙁. at one point i did install the creative application and it was really buggy and bloated. thankfully my iriver h340 just shows up as an external hard drive so i can drag and drop ^_^)
 
Originally posted by: sygyzy
Redchair is one of the best companies I've ever dealt with. If you had prepared for this in advance, you would not be in this problem. First off, it's pretty clear that the licenses are linked PER DEVICE. You can't go around swapping devices and hoping it'd work. This is not Windows XP here. No piracy. You should have told them you were getting a new device so they could issue you a new activation code. Contact red [at] redchairsoftware [dot] com.
Click to expand...

This ISN'T piracy. I submitted the thing early yesterday, and it is now 5pm tuesday. For software I bought I should have gotten a response, imo anyway.


If people are going to use nazi activation methods then they should have the support to back them up
 
Originally posted by: sygyzy
Redchair is one of the best companies I've ever dealt with. If you had prepared for this in advance, you would not be in this problem. First off, it's pretty clear that the licenses are linked PER DEVICE. You can't go around swapping devices and hoping it'd work. This is not Windows XP here. No piracy. You should have told them you were getting a new device so they could issue you a new activation code. Contact red [at] redchairsoftware [dot] com.
Click to expand...

To Whom It May Concern:

I sent an RMA email (per instructions given by the software) to activate my rma?d creative zen micro. This email was sent early this week.

I understand your activation requirements. However, if they are going to be so strict then the response for an activation request should not be unanswered after 24 hours, let alone 48, or honestly any length of time.


At what point is it okay to jeopardize usability of a legally purchased program in order to combat piracy? If your activations methods are going to be so enforced then there should be customer service rep?s that can activate on call.


Please take a look at my email previously sent to rma@redchairsoftware.com and sent me an activation number as soon as is convenient.


Thanks

XXXX XXXXXXXXXX
 
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