I called a second time, and pressed one. The guy who answered had a good sense of humor.
Him: blah, blah, blah, customer service
Me: Ummm...hello. You're really customer service
Him: (obviously smiling) You're looking for the duck, aren't you
Me: Nope! Already heard the duck. Just wanted to call again and see if you were legit
Him: (obviously smiling) Yes, we're legit
I'll bet he's getting a lot of calls like this tonight...