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Would the following retail practice bother you?

Locut0s

Locut0s

Lifer
For larger order pickups we take an imprint of the customers credit card and write down their driver licence number. It's policy for all pickups over a certain amount. Most people don't mind but a few do. Would this bother you if you were going to pick up an order?

I work for a computer retailer for those who don't know.

Edit: Evidently there was an issue we had some time back with people disputing that they pickup up stuff they already had. And people picking up other people's orders. This is proof that we have seen the card and it was present when the item was picked up and our own internal procedures were followed.
 
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No. I don't give a shit what you do with my credit card. If it's fraudulent I'm not paying for it anyway.
 
Nebor said:
No. I don't give a shit what you do with my credit card. If it's fraudulent I'm not paying for it anyway.
Click to expand...

Yeah the majority of people don't mind at all. But I've had a few paranoid people who really don't like the practice.
 
I don't think the customer has to give you shit....could be wrong but I don't think so.
 
Locut0s said:
For larger order pickups we take an imprint of the customers credit card and write down their driver licence number. It's policy for all pickups over a certain amount.
Click to expand...

Has this been approved by the credit card company?

if not... all it takes is a few complaints and BAM... no more credit cards for you.
 
guyver01 said:
Has this been approved by the credit card company?

if not... all it takes is a few complaints and BAM... no more credit cards for you.
Click to expand...

Don't know but asking for ID for sales is common enough. Other places take down such info as well. Seen many companies do this. It's also been in place for years so I imagine any complaints that people had didn't lead to anything.
 
So if a customer comes in and buys X amount of merchandise and refuses to let you imprint his card or give you his Drivers' License, you will refuse the sale?
 
Wait, are they picking up after they have already paid? If they already paid then yes I would mind. If I have not paid then I guess I would not mind as much but would still be concerned.

I guess if I don't sign the imprint then you could not charge my card.
 
Locut0s said:
Don't know but asking for ID for sales is common enough. Other places take down such info as well. Seen many companies do this. It's also been in place for years so I imagine any complaints that people had didn't lead to anything.
Click to expand...

see... on VISA's own page it says the following:
Request a signature. Ask the cardholder to sign the card and provide current government identification, such as a driver's license or passport (if local law permits).

I know some states have the following laws (this is from Indiana):

Credit-Card Signature: Usually all the ID Needed
"When you pay for merchandise with a Visa card, MasterCard, or
American Express any store that accepts these cards should accept
yours too, no questions asked. It's part of the deal that merchants
agree to when they become participating members. They must check your signature and the card - electronically or by telephone - to be sure
it's valid. Once the answer comes up yes, they can to ahead and
charge. They can't ask you for any further identification - not a
license plate number, Social Security number, proof of address, phone number, or picture ID."


Canada of course may be different... but why risk losing your ability to take credit cards?
 
SamQuint said:
Wait, are they picking up after they have already paid? If they already paid then yes I would mind. If I have not paid then I guess I would not mind as much but would still be concerned.

I guess if I don't sign the imprint then you could not charge my card.
Click to expand...

After paying.

Evidently there was an issue we had some time back with people disputing that they pickup up stuff they already had. And people picking up other people's orders. This is proof that we have seen the card and it was present when the item was picked up.
 
guyver01 said:
see... on VISA's own page it says the following:
Request a signature. Ask the cardholder to sign the card and provide current government identification, such as a driver's license or passport (if local law permits).

I know some states have the following laws (this is from Indiana):

Credit-Card Signature: Usually all the ID Needed
"When you pay for merchandise with a Visa card, MasterCard, or
American Express any store that accepts these cards should accept
yours too, no questions asked. It's part of the deal that merchants
agree to when they become participating members. They must check your signature and the card - electronically or by telephone - to be sure
it's valid. Once the answer comes up yes, they can to ahead and
charge. They can't ask you for any further identification - not a
license plate number, Social Security number, proof of address, phone number, or picture ID."


Canada of course may be different... but why risk losing your ability to take credit cards?
Click to expand...

Hay not my rules I just follow them. Bosses are strict on enforcing them too. Like I said I'm sure there have been complaints since we have been doing this for years. So I'm guessing it's ok.

Even when I worked at 7-11 though, which isn't exactly a small company, we were very strict about checking ID for larger sales.
 
I could care less but if enough complain the company is going to run into issues. I'd say the chances of that is remote at best. Your bigger issue is losing business to pissed of customers, just have to balance what is the bigger pain. Those that are pissed about the imprint or those trying to scam.
 
guyver01 said:
see... on VISA's own page it says the following:
Request a signature. Ask the cardholder to sign the card [[[[[[and provide current government identification, such as a driver's license or passport (if local law permits).]]]]]

?
Click to expand...

Right in what you quoted.
 
Locut0s said:
After paying.

Evidently there was an issue we had some time back with people disputing that they pickup up stuff they already had. And people picking up other people's orders. This is proof that we have seen the card and it was present when the item was picked up.
Click to expand...

What do you do if they say that they don't have a credit card?
 
guyver01 said:
if local law permits


also right in what i quoted
Click to expand...

Ya, except that's not "Visa"'s concern. IOW, the store is not at risk of losing the CC companies support.

As for that particular Local Law, that really doesn't make sense IMO. Especially when CC Fraud is so rampant.
 
guyver01 said:
if not... all it takes is a few complaints and BAM... no more credit cards for you.
Click to expand...

If by 'BAM... no more credit cards for you' you mean they will start an investigation, explain the changes that need to be made, give the company a probationary period of time to change and then re-evaluate the situation again then your right. At least thats how they did the couple that I've seen

guyver01 said:
They can't ask you for any further identification - not a
license plate number, Social Security number, proof of address, phone number, or picture ID."
Click to expand...

Since this is not for taking payment and they have already accepted the card (Since its a pickup I am assuming payment has already been processed) then I think they can get around the rules but IANAL
 
Locut0s said:
people disputing that they pickup up stuff they already had. And people picking up other people's orders. This is proof that we have seen the card and it was present when the item was picked up and our own internal procedures were followed.
Click to expand...

How does the practice validate that part?


Wouldn't it be easier to have a hidden camera at the pickup location and rotate tapes over a month or however long your average dispute takes?
 
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Locut0s - is this only for pickups for online purchases? If so then:

DaTT said:
Answer please.
Click to expand...

I don't know if that company in particular would refuse the purchase but some places won't release the merchandise to you without fulfilling their identification policies
 
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