I've gone through some pretty bad customer service, but this one was bad. Got there at 830pm, they close at 9pm and left at 920pm, I'm thinking about calling up headquarters, but I dunno if I want to go through the aggrevation. Okay here's what happened, LMk what you think:
1.) Picked up the Mario Sunshine Gamecube Bundle, and Metroid Prime for Gamecube, and took it up to the desk.
2.) She rang it up, and told me $225 or something like that, and I was like "You're suppoused to get the Metroid Prime for free, because of the special that's on that sign right there". She said "No, that's not for the Bundle, only for the Gamecube alone". I said "It doesn't say anywhere on that sign it's only for the bundle, becaues it just says "with Purchase of Nintendo Gamecube". Also, what you're telling me doesn't make sense, because the price of the System alone is $149.99 and the sign says $149.95." She tells me to go to the Manager
3.) Walked up to the manager, and she argues the same way that the first lady did. I stuck to my claim, that it isn't the right price, doesn't state anywhere on the sign that it doesn't include the bundle, and the Sunshine game that comes in the Bundle isn't one of the "free" games.
4.) A few more people walk up. This 20+- yr old comes up to me, and says "DAWG, they're 2 totally different things, it's not gonna work". I was like "I'm not a dawg, thanks. I'm a human being". He was like "Whatever, I'll talk to you like a Salesperson then" and sticks with the 2 different things story.
5.) I was persitant that the sign was misleading, and the 20yr old lips off to me again. I said "Listen, man you're being a total Jackass". He walks up to me and goes, "Why dont' you wait, I GET OFF OF WORK AT 9:30". I was like "That's great customer service, challenging the customer to a fight."
6.) The manager tells the 20yr old to calm down, and the manager then persists on his story. Then I ask for their names. The 20yr old goes right away "I didn't mean a DAWG, I meant a friend." and the manager goes "Ya, a friend like a Chief, or something".
7.) I said "You're not understand me, what you're saying isn't going to work, I want the stuff for the price I should get it for, $160. You're even selling the Gamecube System above MSRP of $149.99" Then the manager was like "In the name of customer service, how about I give you the bundle, and the game for the price of the bundle?". I said "That's what I've been trying to do the whole time!"
8.) I get the bundle, and this other guy goes "You sure do have an attitude" and walks away and said something under his breath.
What do you guys think?
Gamecube Sunshine Bundle - Gamecube, Mario Sunshine Game, an Memory Card - $159.99
Gamecube System - Gamecube - $149.99
Here's the basic idea of the sign
1.) Picked up the Mario Sunshine Gamecube Bundle, and Metroid Prime for Gamecube, and took it up to the desk.
2.) She rang it up, and told me $225 or something like that, and I was like "You're suppoused to get the Metroid Prime for free, because of the special that's on that sign right there". She said "No, that's not for the Bundle, only for the Gamecube alone". I said "It doesn't say anywhere on that sign it's only for the bundle, becaues it just says "with Purchase of Nintendo Gamecube". Also, what you're telling me doesn't make sense, because the price of the System alone is $149.99 and the sign says $149.95." She tells me to go to the Manager
3.) Walked up to the manager, and she argues the same way that the first lady did. I stuck to my claim, that it isn't the right price, doesn't state anywhere on the sign that it doesn't include the bundle, and the Sunshine game that comes in the Bundle isn't one of the "free" games.
4.) A few more people walk up. This 20+- yr old comes up to me, and says "DAWG, they're 2 totally different things, it's not gonna work". I was like "I'm not a dawg, thanks. I'm a human being". He was like "Whatever, I'll talk to you like a Salesperson then" and sticks with the 2 different things story.
5.) I was persitant that the sign was misleading, and the 20yr old lips off to me again. I said "Listen, man you're being a total Jackass". He walks up to me and goes, "Why dont' you wait, I GET OFF OF WORK AT 9:30". I was like "That's great customer service, challenging the customer to a fight."
6.) The manager tells the 20yr old to calm down, and the manager then persists on his story. Then I ask for their names. The 20yr old goes right away "I didn't mean a DAWG, I meant a friend." and the manager goes "Ya, a friend like a Chief, or something".
7.) I said "You're not understand me, what you're saying isn't going to work, I want the stuff for the price I should get it for, $160. You're even selling the Gamecube System above MSRP of $149.99" Then the manager was like "In the name of customer service, how about I give you the bundle, and the game for the price of the bundle?". I said "That's what I've been trying to do the whole time!"
8.) I get the bundle, and this other guy goes "You sure do have an attitude" and walks away and said something under his breath.
What do you guys think?
Gamecube Sunshine Bundle - Gamecube, Mario Sunshine Game, an Memory Card - $159.99
Gamecube System - Gamecube - $149.99
Here's the basic idea of the sign
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