Woot, no more ATTBI after today

[ScottyB]

Originally posted by: ffmcobalt

Originally posted by: pootnaay

Originally posted by: ffmcobalt

Originally posted by: pootnaay

Originally posted by: ffmcobalt

Originally posted by: ScottyB
Today my DSL is being switched on by Ameritech. I will no longer have to use the service from the most God-awful, lying, cheating, stealing company ever (AT&T broadband); which gives the most God-awfully, horrible Internet service.

🙂 It's customers like you who have a hard time with a few techs and service that brands the entire company. It's customers like you that I don't mind seeing leave. Good luck.

nik

its customer service people like you who ruin a whole company. Way to represent.

I hardly ruin the company. I ain't gettin paid for posting on AT. Call me on the phone and you'll get perfect customer service.

nik

alright that came out the wrong way. Don't get me wrong im not trying to troll you or some shzzt.... While I believe that if I called you for service you'd take care of any bs I might have... you are a self proclaimed representative of ATT. To make a comment roughly saying 'good riddance' to a disgruntled customer... leaves a bad impression of who works for att and what I as a disgruntled customer might expect as well. follow me?

Did you actually read the reasoning behind his leaving AT&T? I see that a lot. A customer stands there with his hands out and eyes closed shouting what they want instead of finding out how the company that they're signing up with works and doing things accordingly.

I'm really tired of customers calling me telling me how they think the company should run and how they're going to sue and send legal all their bills for lost this and that.

I don't have sympathy anymore for customers who either sit expecting everything to fall into place or those that call me telling me how they want the company to run.

I'm sorry if I came off too strongly...

nik

All I wanted was for my Internet to work, most of the time. It only works half of the time. Is that what I am supposed to expect? It is ridiculous for me to pay $45.95 per month for Internet when it doesn't work correctly. It is also ridiculous for me to pay $109 for free installation and a free month, and later be told about mysterious coupons that never appeared, when they told me I wouldn't have to pay a cent of the installation and 1st month when I ordered it.

 

[NikPreviousAcct]

Originally posted by: ScottyB

Originally posted by: ffmcobalt

Originally posted by: pootnaay

Originally posted by: ffmcobalt

Originally posted by: pootnaay

Originally posted by: ffmcobalt

Originally posted by: ScottyB
Today my DSL is being switched on by Ameritech. I will no longer have to use the service from the most God-awful, lying, cheating, stealing company ever (AT&T broadband); which gives the most God-awfully, horrible Internet service.

🙂 It's customers like you who have a hard time with a few techs and service that brands the entire company. It's customers like you that I don't mind seeing leave. Good luck.

nik

its customer service people like you who ruin a whole company. Way to represent.

I hardly ruin the company. I ain't gettin paid for posting on AT. Call me on the phone and you'll get perfect customer service.

nik

alright that came out the wrong way. Don't get me wrong im not trying to troll you or some shzzt.... While I believe that if I called you for service you'd take care of any bs I might have... you are a self proclaimed representative of ATT. To make a comment roughly saying 'good riddance' to a disgruntled customer... leaves a bad impression of who works for att and what I as a disgruntled customer might expect as well. follow me?

Did you actually read the reasoning behind his leaving AT&T? I see that a lot. A customer stands there with his hands out and eyes closed shouting what they want instead of finding out how the company that they're signing up with works and doing things accordingly.

I'm really tired of customers calling me telling me how they think the company should run and how they're going to sue and send legal all their bills for lost this and that.

I don't have sympathy anymore for customers who either sit expecting everything to fall into place or those that call me telling me how they want the company to run.

I'm sorry if I came off too strongly...

nik

All I wanted was for my Internet to work, most of the time. It only works half of the time. Is that what I am supposed to expect? It is ridiculous for me to pay $45.95 per month for Internet when it doesn't work correctly. It is also ridiculous for me to pay $109 for free installation and a free month, and later be told about mysterious coupons that never appeared, when they told me I wouldn't have to pay a cent of the installation and 1st month when I ordered it.

All I ask is patience. If you don't want to wait, that's fine. But there are people who can fix the mistakes made by others all it takes is people doing their job, and most of us do. It's quite unfortunate that you've run in to so many problems, but I guess that's life. PM me either your account number, an ATTBI email address that belongs to your account, or the phone number that the account is registered to and I can tell you anything about the account. I can't actually do anything for your officially unless you get routed to me via normal means since it's an issue that will go beyond me (billing). If it were a simple connection thing, I could get ya workin.

It doesn't seem like people are giving you info upfront but rather running you in circles and not keeping you informed. That's also another thing that I have to deal with constantly: customers who are BLATANTLY lied to and given the run-around simply because someone didn't want to do their job. I'd like to read the notes on your account and tell you just what's going on with your billing, etc., but just understand that since I can get in trouble for assisting customers outside of the standard troubleshooting route (tier1, then tier2 via the call queue), I'm not going to risk my job by actually changing or effecting anything.

...unless you can work some sort of voodoo and get routed up through Tier1, then to my call center and to my phone magically or something. Then we can bust heads. 😀

nik

 

[NikPreviousAcct]

Originally posted by: Evadman

Originally posted by: ffmcobalt

Originally posted by: klah

Originally posted by: BoYRaCeR
if i could only afford to upgrade my account for more bandwidth i would. 😀

Does ATT offer any other residential cable services above 1500/256?

If you are in one of the test markets, we have a package that is 3000/384 (some markets are 512up)

nik

:Q Dude! I want to lern more!

FFM: Serously, you should point your boss ( or whatever ) to some of the threads here. You help us guys even when your not getting paid for it. I will keep ATT for as long as they keep you around.

<edit>
Really, where can I learn more about that upped bandwith?

Since I don't work directly for AT&T, I'm not going to show anyone jack. If someone finds out who I work for and that they are contracted to AT&T, I get fired.

nik

 

[NikPreviousAcct]

Originally posted by: Eli
My cable is fine.. I get the full 1500/256. 🙂

Same here. And, if my roomie wants to pay $40, too, we might actually get the 3000/384. 😀

nik (is hoping for 512 though)

 

[LordThing]

Originally posted by: ffmcobalt

Originally posted by: klah

Originally posted by: BoYRaCeR
if i could only afford to upgrade my account for more bandwidth i would. 😀

Does ATT offer any other residential cable services above 1500/256?

If you are in one of the test markets, we have a package that is 3000/384 (some markets are 512up)

nik

384? 512?!? I can only wish....here in pittsburgh we get barely 128 up....often much lower.

:disgust:

One of the happy reasons I am leaving.

 

[NikPreviousAcct]

Originally posted by: LordThing

Originally posted by: ffmcobalt

Originally posted by: klah

Originally posted by: BoYRaCeR
if i could only afford to upgrade my account for more bandwidth i would. 😀

Does ATT offer any other residential cable services above 1500/256?

If you are in one of the test markets, we have a package that is 3000/384 (some markets are 512up)

nik

384? 512?!? I can only wish....here in pittsburgh we get barely 128 up....often much lower.

:disgust:

One of the happy reasons I am leaving.

If you get your account reprovisioned, you'll have 256.

nik

 

[abaez]

Originally posted by: ffmcobalt

Originally posted by: Electric Amish

Pssssst... to someone who knwos what they're doing, I'll support Outlook. 🙂

ATTBI's mail servers are internal. Unless you're on the ATTBI network, you gotta webmail your ass. I don't like it, but that's how the service goes.

nik

You don't need to webmail. I use my attbi email from my apartment dsl all the time

Go http://help.broadband.att.com/faq.jsp?content_id=449&category_id=9&lobid=1

 

[thomsbrain]

my parents have been on attbi for years (well, it was @home back then) and never had much trouble other than a couple outages from people cutting the wires when they were digging. they live in fremont, CA, the first city to get the service. you know back in the good old days, there were no up/down caps, and no email storage limits. imagine 10Mb/s upstream for $40 a month. those were the days.