Woot, no more ATTBI after today

[alm99]

Originally posted by: ffmcobalt

Originally posted by: alm99
ffmcobalt,
I am on ATTBI, last night my service was doing fine until l put in a 3gb hdd jut to format and took out my system(probably completely unrelated). Now all I get in IE is an error saying something about you are not authorized....SAS Proxy server. Have any ideas?


Also I shut off the computer and reset the cable modem, but that did not work

Yeah, that's easy. In IE, Tools > Internet Options > Connections tab > Lan Settings button

uncheck "use proxy server" -and everything else for that matter

voila.

nik

thanks have to try that when I get home, any reason why it would suddenly happen like this?

 

[MaxDSP]

Originally posted by: ScottyB
Today my DSL is being switched on by Ameritech. I will no longer have to use the service from the most God-awful, lying, cheating, stealing company ever (AT&T broadband); which gives the most God-awfully, horrible Internet service.

Ive had DSL from Ameritech/SBC (768/128) for about 3-4 months now and Ive only had 2 outages so far. Each lasted from 3-9 hours and they were both at night, around 2 AM. I love the reliability of the connection and the support people were very helpful when I called them.

The last time I connected to SBC dsl was 9/18 and I still havent been disconnected (21 days and 23 hours of uptime so far). And this is continous, as in I havent retstarted my PC since 9/18 either. I love it.

BTW, Im in Illinois and I pay $29.95/mo for the first year, $49.95/mo after first year. I convinced 3 of my friends to switch to SBC DSL because they kept complaining that ATTBI kept going out and wasnt reliable at all.

 

[NikPreviousAcct]

Originally posted by: ScottyB

Originally posted by: klah

Originally posted by: ScottyB
Today my DSL is being switched on by Ameritech. I will no longer have to use the service from the most God-awful, lying, cheating, stealing company ever (AT&T broadband); which gives the most God-awfully, horrible Internet service.

Where are you at? I have had ATTBI for about 6 months without a single problem.

East Lansing.

My internet has been working less than half the day every day since we had it. It has worked for about 5 minutes in the last 4 or 5 days(I am on dialup now). They technicians came out twice both times they were sent to put a booster on for better throughput. The first of the technicians came and told us there was no such thing and left without doing it. The second came and said the first guy lied and we installed something. The operator that sent the second technician also said that there was no reported outages in our area by anyone else, he told us that a lot of people have been having similar problems in my area. We were supposed to get free installation and a free month of internet, and they sent us a bill which we had to pay. THey now owe us $109 in credit, which they said we won't get for 90 days, because someone didn't send us the coupons they were supposed to send us. They act like we are thieves every time, like we are trying to get them to come out and fix our problems when nothing is wrong.

Part of the problem is being a customer who knows what should happen, what needs to happen, and how they happen. AT&T doesn't cut a check for less than $25. It can take up to six months to process, but it usually takes about three.

Techs that come out and say that there's no such thing as an amplifier are lying so they can get off to other jobs or go home early.
Techs that come out and say that the work's already been done or that there is network maintenance in the area should be confirmed by calling tech support and getting corresponding questions without telling them much. Basically, "are there any outages in the area? Or is there network maintenance going on around here? Or was there recently? Or what did the tech who came out to my house the first time write onto the work order in the system in order to close it; he didn't do his job."

See... you can't expect to sit back and get everything fixed for you. Granted, it SHOULD be that way, but no company that I've ever seen works that way.

Oh, and about the billing, I could have gotten you a credit right then and there for the full amount of the install and the first month - or whatever your install was supposed to be. Your next bill would have shown a zero balance.
nik

 

[NikPreviousAcct]

Originally posted by: Electric Amish

Originally posted by: ffmcobalt

Originally posted by: Electric Amish
The only small annoyance from ATTBI is that they only support "Outlook Express" and not "Outlook".

I just don't understand that.

amish

ATTBI doesn't have to support the calendar, the journal, etc. that way. That's why. And, since the two program's email exchange functionalities are virtually identical, we won't argue with customers. We'll just support the smaller one.

nik

That's what I'm getting at. The email functionality and setup is virtually the same, yet if I tell a tech that I'm using Outlook they just say, "Sorry, we don't support Outlook." I don't expect them to help me with the calendar or journal or any other functionalities other than the one that helps me get my mail.

Oh, one other small annoyance, I can't POP3 my email unless I'm connected to the ATTBI network.

amish

Pssssst... to someone who knwos what they're doing, I'll support Outlook.

ATTBI's mail servers are internal. Unless you're on the ATTBI network, you gotta webmail your ass. I don't like it, but that's how the service goes.

nik

 

[NikPreviousAcct]

Originally posted by: alm99

Originally posted by: ffmcobalt

Originally posted by: alm99
ffmcobalt,
I am on ATTBI, last night my service was doing fine until l put in a 3gb hdd jut to format and took out my system(probably completely unrelated). Now all I get in IE is an error saying something about you are not authorized....SAS Proxy server. Have any ideas?


Also I shut off the computer and reset the cable modem, but that did not work

Yeah, that's easy. In IE, Tools > Internet Options > Connections tab > Lan Settings button

uncheck "use proxy server" -and everything else for that matter

voila.

nik

thanks have to try that when I get home, any reason why it would suddenly happen like this?

I don't know why, but the proxy settings seem to reset themselves sometimes. If you want to just make sure that it won't happen again, simply check "use a proxy server" then click the "advanced" button. Remove everything from the exceptions box. Click OK. Remove all text from the server and port fields. Uncheck "bypass proxy server for local addresses" and then finally uncheck "use a proxy server"

That way, even if it does get checked, you won't get blocked.

nik

 

[MaxDSP]

Originally posted by: ffmcobalt

Originally posted by: ScottyB

Originally posted by: klah

Originally posted by: ScottyB
Today my DSL is being switched on by Ameritech. I will no longer have to use the service from the most God-awful, lying, cheating, stealing company ever (AT&T broadband); which gives the most God-awfully, horrible Internet service.

Where are you at? I have had ATTBI for about 6 months without a single problem.

East Lansing.

My internet has been working less than half the day every day since we had it. It has worked for about 5 minutes in the last 4 or 5 days(I am on dialup now). They technicians came out twice both times they were sent to put a booster on for better throughput. The first of the technicians came and told us there was no such thing and left without doing it. The second came and said the first guy lied and we installed something. The operator that sent the second technician also said that there was no reported outages in our area by anyone else, he told us that a lot of people have been having similar problems in my area. We were supposed to get free installation and a free month of internet, and they sent us a bill which we had to pay. THey now owe us $109 in credit, which they said we won't get for 90 days, because someone didn't send us the coupons they were supposed to send us. They act like we are thieves every time, like we are trying to get them to come out and fix our problems when nothing is wrong.

Part of the problem is being a customer who knows what should happen, what needs to happen, and how they happen. AT&T doesn't cut a check for less than $25. It can take up to six months to process, but it usually takes about three.

Techs that come out and say that there's no such thing as an amplifier are lying so they can get off to other jobs or go home early.
Techs that come out and say that the work's already been done or that there is network maintenance in the area should be confirmed by calling tech support and getting corresponding questions without telling them much. Basically, "are there any outages in the area? Or is there network maintenance going on around here? Or was there recently? Or what did the tech who came out to my house the first time write onto the work order in the system in order to close it; he didn't do his job."

See... you can't expect to sit back and get everything fixed for you. Granted, it SHOULD be that way, but no company that I've ever seen works that way.

Oh, and about the billing, I could have gotten you a credit right then and there for the full amount of the install and the first month - or whatever your install was supposed to be. Your next bill would have shown a zero balance.
nik

while were on that nik, whos right when the cable tv installer manager says that my house is BI ready, but when the BI installer comes in and says "we cant do this. The wires are too messed up outside on the pole" The installer called one of his coworkers and asked if my house was ready for BI, and the guy said "yeah". The installer then said "you probably didnt hear the address" and repeated the address. The coworker said "oh uhhh, no, its not available in that area".

I dont know how this could be when 2 of my friends, who live a block away from me on the north and east, both have had ATTBI for more than 2 years. The installer said that even though my lines werent ready, they would be ready at the end of April 2002 and theyll give me a call.

 

[Vic]

I've had @Home/TCI now ATTBI since June 2000 with very little problems. Sure, a little glitch now and then (especially during the @Home fiasco) but overall very reliable, fast service. I'm moving right now (got my new house ) and so far the service switch has been quick and easy.

 

[boyRacer]

Originally posted by: ffmcobalt

Originally posted by: klah

Originally posted by: BoYRaCeR
if i could only afford to upgrade my account for more bandwidth i would.

Does ATT offer any other residential cable services above 1500/256?

If you are in one of the test markets, we have a package that is 3000/384 (some markets are 512up)

nik

Hey can you hook me up with a discount for that? ... jk... that would be sweet... for practical reasons i have no use for it... but as always... it would be a nice thing to have.



New AT&T Broadband Internet UltraLink Service Available
Printable version

On August 1, 2002, AT&T Broadband will begin offering a new high-speed cable Internet service called UltraLink. This new service is not available in all areas. With maximum download speeds capped at 3.0 Mbps and maximum upload speeds capped at 384 kbps*, UltraLink is suited for sending large files or emails, maximizing the performance of multiple networked home computers, multimedia content and large downloads. While the price may vary in different areas, UltraLink generally will be offered at $79.99 per month if you own your cable modem or $82.99 per month if you lease a cable modem.

 

[klah]

Originally posted by: MaxDSP

I dont know how this could be when 2 of my friends, who live a block away from me on the north and east, both have had ATTBI for more than 2 years. The installer said that even though my lines werent ready, they would be ready at the end of April 2002 and theyll give me a call.

1 block is well within the range of a decent 802.11b WAP.

They also said they were lowering my upload cap from 300k to 256k in August but it hasn't happened yet.

 

[NikPreviousAcct]

Originally posted by: MaxDSP

Originally posted by: ffmcobalt

Originally posted by: ScottyB

Originally posted by: klah

Originally posted by: ScottyB
Today my DSL is being switched on by Ameritech. I will no longer have to use the service from the most God-awful, lying, cheating, stealing company ever (AT&T broadband); which gives the most God-awfully, horrible Internet service.

Where are you at? I have had ATTBI for about 6 months without a single problem.

East Lansing.

My internet has been working less than half the day every day since we had it. It has worked for about 5 minutes in the last 4 or 5 days(I am on dialup now). They technicians came out twice both times they were sent to put a booster on for better throughput. The first of the technicians came and told us there was no such thing and left without doing it. The second came and said the first guy lied and we installed something. The operator that sent the second technician also said that there was no reported outages in our area by anyone else, he told us that a lot of people have been having similar problems in my area. We were supposed to get free installation and a free month of internet, and they sent us a bill which we had to pay. THey now owe us $109 in credit, which they said we won't get for 90 days, because someone didn't send us the coupons they were supposed to send us. They act like we are thieves every time, like we are trying to get them to come out and fix our problems when nothing is wrong.

Part of the problem is being a customer who knows what should happen, what needs to happen, and how they happen. AT&T doesn't cut a check for less than $25. It can take up to six months to process, but it usually takes about three.

Techs that come out and say that there's no such thing as an amplifier are lying so they can get off to other jobs or go home early.
Techs that come out and say that the work's already been done or that there is network maintenance in the area should be confirmed by calling tech support and getting corresponding questions without telling them much. Basically, "are there any outages in the area? Or is there network maintenance going on around here? Or was there recently? Or what did the tech who came out to my house the first time write onto the work order in the system in order to close it; he didn't do his job."

See... you can't expect to sit back and get everything fixed for you. Granted, it SHOULD be that way, but no company that I've ever seen works that way.

Oh, and about the billing, I could have gotten you a credit right then and there for the full amount of the install and the first month - or whatever your install was supposed to be. Your next bill would have shown a zero balance.
nik

while were on that nik, whos right when the cable tv installer manager says that my house is BI ready, but when the BI installer comes in and says "we cant do this. The wires are too messed up outside on the pole" The installer called one of his coworkers and asked if my house was ready for BI, and the guy said "yeah". The installer then said "you probably didnt hear the address" and repeated the address. The coworker said "oh uhhh, no, its not available in that area".

I dont know how this could be when 2 of my friends, who live a block away from me on the north and east, both have had ATTBI for more than 2 years. The installer said that even though my lines werent ready, they would be ready at the end of April 2002 and theyll give me a call.

I have a tool that allows me to look up addresses to see if they're in a service area. If they are, it doesn't matter how fscked up the poll is, the tech is REQUIRED to fix it and hook you up if you have an install. Any tech that doesn't is lazy and needs to be either reprimanded or fired for repeated offenses.

If the ATTBI tech looked up the street address in the tool and it found the address (which it will), it will show whether or not you can get ATT cable TV, or ATT digital cable, or ATT digital phone, or ATT broadband internet. Go by the ATTBI tech. Either that or just PM me your phone number.

nik

 

[NikPreviousAcct]

Originally posted by: BoYRaCeR

Originally posted by: ffmcobalt

Originally posted by: klah

Originally posted by: BoYRaCeR
if i could only afford to upgrade my account for more bandwidth i would.

Does ATT offer any other residential cable services above 1500/256?

If you are in one of the test markets, we have a package that is 3000/384 (some markets are 512up)

nik

Hey can you hook me up with a discount for that? ... jk... that would be sweet... for practical reasons i have no use for it... but as always... it would be a nice thing to have.



New AT&T Broadband Internet UltraLink Service Available
Printable version

On August 1, 2002, AT&T Broadband will begin offering a new high-speed cable Internet service called UltraLink. This new service is not available in all areas. With maximum download speeds capped at 3.0 Mbps and maximum upload speeds capped at 384 kbps*, UltraLink is suited for sending large files or emails, maximizing the performance of multiple networked home computers, multimedia content and large downloads. While the price may vary in different areas, UltraLink generally will be offered at $79.99 per month if you own your cable modem or $82.99 per month if you lease a cable modem.

I have the ability to change your billing to make the system charge you $80/month. I also have the ability to go into your modem and change what it's capped at - or just uncap it. I have the ability to do both; I have the ability to do either one; I have the ability to do neither.

nik

 

[MaxDSP]

Originally posted by: ffmcobalt

Originally posted by: MaxDSP

Originally posted by: ffmcobalt

Originally posted by: ScottyB

Originally posted by: klah

Originally posted by: ScottyB
Today my DSL is being switched on by Ameritech. I will no longer have to use the service from the most God-awful, lying, cheating, stealing company ever (AT&T broadband); which gives the most God-awfully, horrible Internet service.

Where are you at? I have had ATTBI for about 6 months without a single problem.

East Lansing.

My internet has been working less than half the day every day since we had it. It has worked for about 5 minutes in the last 4 or 5 days(I am on dialup now). They technicians came out twice both times they were sent to put a booster on for better throughput. The first of the technicians came and told us there was no such thing and left without doing it. The second came and said the first guy lied and we installed something. The operator that sent the second technician also said that there was no reported outages in our area by anyone else, he told us that a lot of people have been having similar problems in my area. We were supposed to get free installation and a free month of internet, and they sent us a bill which we had to pay. THey now owe us $109 in credit, which they said we won't get for 90 days, because someone didn't send us the coupons they were supposed to send us. They act like we are thieves every time, like we are trying to get them to come out and fix our problems when nothing is wrong.

Part of the problem is being a customer who knows what should happen, what needs to happen, and how they happen. AT&T doesn't cut a check for less than $25. It can take up to six months to process, but it usually takes about three.

Techs that come out and say that there's no such thing as an amplifier are lying so they can get off to other jobs or go home early.
Techs that come out and say that the work's already been done or that there is network maintenance in the area should be confirmed by calling tech support and getting corresponding questions without telling them much. Basically, "are there any outages in the area? Or is there network maintenance going on around here? Or was there recently? Or what did the tech who came out to my house the first time write onto the work order in the system in order to close it; he didn't do his job."

See... you can't expect to sit back and get everything fixed for you. Granted, it SHOULD be that way, but no company that I've ever seen works that way.

Oh, and about the billing, I could have gotten you a credit right then and there for the full amount of the install and the first month - or whatever your install was supposed to be. Your next bill would have shown a zero balance.
nik

while were on that nik, whos right when the cable tv installer manager says that my house is BI ready, but when the BI installer comes in and says "we cant do this. The wires are too messed up outside on the pole" The installer called one of his coworkers and asked if my house was ready for BI, and the guy said "yeah". The installer then said "you probably didnt hear the address" and repeated the address. The coworker said "oh uhhh, no, its not available in that area".

I dont know how this could be when 2 of my friends, who live a block away from me on the north and east, both have had ATTBI for more than 2 years. The installer said that even though my lines werent ready, they would be ready at the end of April 2002 and theyll give me a call.

I have a tool that allows me to look up addresses to see if they're in a service area. If they are, it doesn't matter how fscked up the poll is, the tech is REQUIRED to fix it and hook you up if you have an install. Any tech that doesn't is lazy and needs to be either reprimanded or fired for repeated offenses.

If the ATTBI tech looked up the street address in the tool and it found the address (which it will), it will show whether or not you can get ATT cable TV, or ATT digital cable, or ATT digital phone, or ATT broadband internet. Go by the ATTBI tech. Either that or just PM me your phone number.

nik

yep, thats what everyone kept telling me, that the installer just didnt wanna go through the trouble of installing the line. When I had cable tv installed, the guy said we could also get digital cable, and digital phone service.

 

[NikPreviousAcct]

Originally posted by: PSYWVic
I've had @Home/TCI now ATTBI since June 2000 with very little problems. Sure, a little glitch now and then (especially during the @Home fiasco) but overall very reliable, fast service. I'm moving right now (got my new house ) and so far the service switch has been quick and easy.

That's how it's supposed to go, but we had some serious problems with the local databases after the conversion

nik

 

[NikPreviousAcct]

Originally posted by: MaxDSP

Originally posted by: ffmcobalt

Originally posted by: MaxDSP

Originally posted by: ffmcobalt

Originally posted by: ScottyB

Originally posted by: klah

Originally posted by: ScottyB
Today my DSL is being switched on by Ameritech. I will no longer have to use the service from the most God-awful, lying, cheating, stealing company ever (AT&T broadband); which gives the most God-awfully, horrible Internet service.

Where are you at? I have had ATTBI for about 6 months without a single problem.

East Lansing.

My internet has been working less than half the day every day since we had it. It has worked for about 5 minutes in the last 4 or 5 days(I am on dialup now). They technicians came out twice both times they were sent to put a booster on for better throughput. The first of the technicians came and told us there was no such thing and left without doing it. The second came and said the first guy lied and we installed something. The operator that sent the second technician also said that there was no reported outages in our area by anyone else, he told us that a lot of people have been having similar problems in my area. We were supposed to get free installation and a free month of internet, and they sent us a bill which we had to pay. THey now owe us $109 in credit, which they said we won't get for 90 days, because someone didn't send us the coupons they were supposed to send us. They act like we are thieves every time, like we are trying to get them to come out and fix our problems when nothing is wrong.

Part of the problem is being a customer who knows what should happen, what needs to happen, and how they happen. AT&T doesn't cut a check for less than $25. It can take up to six months to process, but it usually takes about three.

Techs that come out and say that there's no such thing as an amplifier are lying so they can get off to other jobs or go home early.
Techs that come out and say that the work's already been done or that there is network maintenance in the area should be confirmed by calling tech support and getting corresponding questions without telling them much. Basically, "are there any outages in the area? Or is there network maintenance going on around here? Or was there recently? Or what did the tech who came out to my house the first time write onto the work order in the system in order to close it; he didn't do his job."

See... you can't expect to sit back and get everything fixed for you. Granted, it SHOULD be that way, but no company that I've ever seen works that way.

Oh, and about the billing, I could have gotten you a credit right then and there for the full amount of the install and the first month - or whatever your install was supposed to be. Your next bill would have shown a zero balance.
nik

while were on that nik, whos right when the cable tv installer manager says that my house is BI ready, but when the BI installer comes in and says "we cant do this. The wires are too messed up outside on the pole" The installer called one of his coworkers and asked if my house was ready for BI, and the guy said "yeah". The installer then said "you probably didnt hear the address" and repeated the address. The coworker said "oh uhhh, no, its not available in that area".

I dont know how this could be when 2 of my friends, who live a block away from me on the north and east, both have had ATTBI for more than 2 years. The installer said that even though my lines werent ready, they would be ready at the end of April 2002 and theyll give me a call.

I have a tool that allows me to look up addresses to see if they're in a service area. If they are, it doesn't matter how fscked up the poll is, the tech is REQUIRED to fix it and hook you up if you have an install. Any tech that doesn't is lazy and needs to be either reprimanded or fired for repeated offenses.

If the ATTBI tech looked up the street address in the tool and it found the address (which it will), it will show whether or not you can get ATT cable TV, or ATT digital cable, or ATT digital phone, or ATT broadband internet. Go by the ATTBI tech. Either that or just PM me your phone number.

nik

yep, thats what everyone kept telling me, that the installer just didnt wanna go through the trouble of installing the line. When I had cable tv installed, the guy said we could also get digital cable, and digital phone service.

Get the installer's name and PM me your phone number.

Dammit, I wish AT had an evil grin smiley face.

Seriously... please.

nik

 

[boyRacer]

Originally posted by: ffmcobalt

Originally posted by: BoYRaCeR

Originally posted by: ffmcobalt

Originally posted by: klah

Originally posted by: BoYRaCeR
if i could only afford to upgrade my account for more bandwidth i would.

Does ATT offer any other residential cable services above 1500/256?

If you are in one of the test markets, we have a package that is 3000/384 (some markets are 512up)

nik

Hey can you hook me up with a discount for that? ... jk... that would be sweet... for practical reasons i have no use for it... but as always... it would be a nice thing to have.



New AT&T Broadband Internet UltraLink Service Available
Printable version

On August 1, 2002, AT&T Broadband will begin offering a new high-speed cable Internet service called UltraLink. This new service is not available in all areas. With maximum download speeds capped at 3.0 Mbps and maximum upload speeds capped at 384 kbps*, UltraLink is suited for sending large files or emails, maximizing the performance of multiple networked home computers, multimedia content and large downloads. While the price may vary in different areas, UltraLink generally will be offered at $79.99 per month if you own your cable modem or $82.99 per month if you lease a cable modem.

I have the ability to change your billing to make the system charge you $80/month. I also have the ability to go into your modem and change what it's capped at - or just uncap it. I have the ability to do both; I have the ability to do either one; I have the ability to do neither.

nik

but you won't

 

[NikPreviousAcct]

Originally posted by: BoYRaCeR

Originally posted by: ffmcobalt

Originally posted by: BoYRaCeR

Originally posted by: ffmcobalt

Originally posted by: klah

Originally posted by: BoYRaCeR
if i could only afford to upgrade my account for more bandwidth i would.

Does ATT offer any other residential cable services above 1500/256?

If you are in one of the test markets, we have a package that is 3000/384 (some markets are 512up)

nik

Hey can you hook me up with a discount for that? ... jk... that would be sweet... for practical reasons i have no use for it... but as always... it would be a nice thing to have.



New AT&T Broadband Internet UltraLink Service Available
Printable version

On August 1, 2002, AT&T Broadband will begin offering a new high-speed cable Internet service called UltraLink. This new service is not available in all areas. With maximum download speeds capped at 3.0 Mbps and maximum upload speeds capped at 384 kbps*, UltraLink is suited for sending large files or emails, maximizing the performance of multiple networked home computers, multimedia content and large downloads. While the price may vary in different areas, UltraLink generally will be offered at $79.99 per month if you own your cable modem or $82.99 per month if you lease a cable modem.

I have the ability to change your billing to make the system charge you $80/month. I also have the ability to go into your modem and change what it's capped at - or just uncap it. I have the ability to do both; I have the ability to do either one; I have the ability to do neither.

nik

but you won't

I've not heard one single offer to make it worth my wild to risk my job that actually was worth my wild.

What ya got?



nik

 

[djheater]

Originally posted by: ffmcobalt

Originally posted by: Electric Amish
I've been on ATTBI for over a year and never had a problem.

amish

Exactly.

nik

I had DSL for a year and it was horrible... switched to ATTBI and haven't had a problem since... (except when I forgot to pay and they switched me off )

Even during the conversion from @home was pretty much without a hitch ....like two days outage.... ATT is great for me. I commonly reccomend it over DSL.

 

[pootnaay]

Originally posted by: ffmcobalt

Originally posted by: ScottyB
Today my DSL is being switched on by Ameritech. I will no longer have to use the service from the most God-awful, lying, cheating, stealing company ever (AT&T broadband); which gives the most God-awfully, horrible Internet service.

It's customers like you who have a hard time with a few techs and service that brands the entire company. It's customers like you that I don't mind seeing leave. Good luck.

nik

its customer service people like you who ruin a whole company. Way to represent.

 

[NikPreviousAcct]

Originally posted by: djheater

Originally posted by: ffmcobalt

Originally posted by: Electric Amish
I've been on ATTBI for over a year and never had a problem.

amish

Exactly.

nik

I had DSL for a year and it was horrible... switched to ATTBI and haven't had a problem since... (except when I forgot to pay and they switched me off )

Even during the conversion from @home was pretty much without a hitch ....like two days outage.... ATT is great for me. I commonly reccomend it over DSL.

You went into non-pay disco? LOL - that's 54 days late on the bill. Good thing we don't put marks on your credit until it gets charged off to a creditor company!

A friend of mine had @Home. He went to bed November 30th on @Home, woke up the morning of December 1st (the morning after the entire conversion) and was browsing on ATTBI.

No outage at all.

nik

 

[NikPreviousAcct]

Originally posted by: pootnaay

Originally posted by: ffmcobalt

Originally posted by: ScottyB
Today my DSL is being switched on by Ameritech. I will no longer have to use the service from the most God-awful, lying, cheating, stealing company ever (AT&T broadband); which gives the most God-awfully, horrible Internet service.

It's customers like you who have a hard time with a few techs and service that brands the entire company. It's customers like you that I don't mind seeing leave. Good luck.

nik

its customer service people like you who ruin a whole company. Way to represent.

I hardly ruin the company. I ain't gettin paid for posting on AT. Call me on the phone and you'll get perfect customer service.

nik

 

[pootnaay]

Originally posted by: ffmcobalt

Originally posted by: pootnaay

Originally posted by: ffmcobalt

Originally posted by: ScottyB
Today my DSL is being switched on by Ameritech. I will no longer have to use the service from the most God-awful, lying, cheating, stealing company ever (AT&T broadband); which gives the most God-awfully, horrible Internet service.

It's customers like you who have a hard time with a few techs and service that brands the entire company. It's customers like you that I don't mind seeing leave. Good luck.

nik

its customer service people like you who ruin a whole company. Way to represent.

I hardly ruin the company. I ain't gettin paid for posting on AT. Call me on the phone and you'll get perfect customer service.

nik

alright that came out the wrong way. Don't get me wrong im not trying to troll you or some shzzt.... While I believe that if I called you for service you'd take care of any bs I might have... you are a self proclaimed representative of ATT. To make a comment roughly saying 'good riddance' to a disgruntled customer... leaves a bad impression of who works for att and what I as a disgruntled customer might expect as well. follow me?

 

[NikPreviousAcct]

Originally posted by: pootnaay

Originally posted by: ffmcobalt

Originally posted by: pootnaay

Originally posted by: ffmcobalt

Originally posted by: ScottyB
Today my DSL is being switched on by Ameritech. I will no longer have to use the service from the most God-awful, lying, cheating, stealing company ever (AT&T broadband); which gives the most God-awfully, horrible Internet service.

It's customers like you who have a hard time with a few techs and service that brands the entire company. It's customers like you that I don't mind seeing leave. Good luck.

nik

its customer service people like you who ruin a whole company. Way to represent.

I hardly ruin the company. I ain't gettin paid for posting on AT. Call me on the phone and you'll get perfect customer service.

nik

alright that came out the wrong way. Don't get me wrong im not trying to troll you or some shzzt.... While I believe that if I called you for service you'd take care of any bs I might have... you are a self proclaimed representative of ATT. To make a comment roughly saying 'good riddance' to a disgruntled customer... leaves a bad impression of who works for att and what I as a disgruntled customer might expect as well. follow me?

Did you actually read the reasoning behind his leaving AT&T? I see that a lot. A customer stands there with his hands out and eyes closed shouting what they want instead of finding out how the company that they're signing up with works and doing things accordingly.

I'm really tired of customers calling me telling me how they think the company should run and how they're going to sue and send legal all their bills for lost this and that.

I don't have sympathy anymore for customers who either sit expecting everything to fall into place or those that call me telling me how they want the company to run.

I'm sorry if I came off too strongly...

nik

 

[ScottyB]

Nik can you check into my credit thingy. I was supposed to get a call back from AT&T, and guess what it didn't happen. I was supposed to get it a month ago when I paid my bill, I talked to a lady and she said she was crediting my account, then when I got my lastest bill, which I was told to expect, I called to pay it, and to make sure it was $0.00 like it was supposed to be, but the new lady told me it was never credited and etc she had to mark it for billing and then she would call back in 7 days.

 

[Eli]

My cable is fine.. I get the full 1500/256.

 

[Evadman]

Originally posted by: ffmcobalt

Originally posted by: klah

Originally posted by: BoYRaCeR
if i could only afford to upgrade my account for more bandwidth i would.

Does ATT offer any other residential cable services above 1500/256?

If you are in one of the test markets, we have a package that is 3000/384 (some markets are 512up)

nik

:Q Dude! I want to lern more!

FFM: Serously, you should point your boss ( or whatever ) to some of the threads here. You help us guys even when your not getting paid for it. I will keep ATT for as long as they keep you around.

<edit>
Really, where can I learn more about that upped bandwith?