Originally posted by: nippyjun
I can't get KB938371 to install on a vista ultimate 32bit system. It keeps saying failed with an error code 80073712. Any ideas on how to remedy this.
I have disabled my antivirus/firewall to no avail.
Originally posted by: hclarkjr
nippyjun, did you use vlite on your vista?
Originally posted by: hclarkjr
try this -
Error Code 80073712
After a long search, some good inputs, here finally a procedure that worked
for me:
All credits to CogitoErgoSum on forums, hereunder his procedure with a
slight modification:
I assume MS will deliver a patch sooner or later for this issue... however, I
fixed it with the help of MS Support.
DISCLAIMER: This solution fixed the problem for me, I cannot guarantee it
will fix it for anybody else! Moreover, renaming system files might corrupt
your system!!!
The issue is that the WUA 3.0 (7.0.6000.374) upgrade is corrupted,
essentially the system reports the WUA to be 7.0.6000.374 but the files on
the disk are still from the old version (you can check some of the DLLs like
wups.dll, wuaueng.dll etc... in the windows\system32) ... and you cannot
install the WUA 3.0 even manually.
delete the following file:
C:\windows\winsxs\pending.xml
Since Windows security will not allow you to do this, hereunder the
procedure to take ownership of the file:
run a command prompt with "Run as Administrator".
Type in the following commands:
takeown /f C:\Windows\winsxs\pending.xml
cacls C:\Windows\winsxs\pending.xml /G <YourUsername>:F
then delete the file
Reboot the machine, then manually install the WUA 3.0 downloadable from
here:
http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe
This should fix the Error 80073712 when the other solutions do not work.
BE AWARE that renaming C:\windows\winsxs\pending.xml might have
unrecoverable impacts on your Vista installation
Originally posted by: nippyjun
I still can't get KB938371 to install. Has anyone found a solution.
Download standalones KB937267-x86.msu and KB938371-x86.msu
> Disable UAC, Anti-virus, Windows firewall and disconnect from internet
> Install KB937267 (no reboot required) then KB938371 reboot and it
> succesfully installs without multi bootups.
>
Originally posted by: Mem
Originally posted by: nippyjun
I still can't get KB938371 to install. Has anyone found a solution.
I found this via google,
Download standalones KB937267-x86.msu and KB938371-x86.msu
> Disable UAC, Anti-virus, Windows firewall and disconnect from internet
> Install KB937267 (no reboot required) then KB938371 reboot and it
> succesfully installs without multi bootups.
>
Link.
Vista update KB938371 fails to install. error code 80073712 - MowGreen [MVP]
11-Mar-08 03:02:04
The errror indicates Windows Update file corruption. Check for the
presence of pending.xml in C:\WINDOWS\WinSxS and delete it, if present.
If the above does not resolve the error, then see if reinstalling the
latest Version of the Windows Update Agent does -
http://support.microsoft.com/kb/946928
Use this article for your guide on installing it -
http://www.bleepingcomputer.co...dex.php?showentry=1172
You can try the following method:
1. Click Start, in Start Search item, type: "notepad" (without quotes) and press Enter.
2. Copy the following commands and then paste them into the opened Notepad window:
net stop wuauserv
net stop Cryptsvc
ren %windir%\SoftwareDistribution SD.old
ren %windir%\system32\catroot2 catroot2.old
net start wuauserv
net start Cryptsvc
3. After pasting the above commands, please close the Notepad window. Choose Save when you are prompted to save the file. Type "register.bat" as the file name and choose Desktop from the left panel as the location.
4. Refer to the Desktop and right click the register.bat file, then choose Run as administrator.
5. You will see a DOS-like window processing.
Then try to install KB938371 again.
Best regards,
Tim Quan
Microsoft Online Community Support