Question Why WD 2tb blue HDD keeps disconnecting randomly ?

[bhardwaj]

system specs :
Ryzen 2700
8 x 2 Crucial Callistix 2999 MHz
b450m pro m2 MSI
240gb wd green boot drive
2TB WD BLUE HDD
CoolerMaster MWE 650
build is around 1 year old.
Windows 11
BIOS Version/Date American Megatrends Inc. A.B0, 27-11-2020 <== this info source is windows' "system information".
BIOS version from BIOS settings => E7B84AMS.AB0 , i think this is older bios and now updates are available . but i'm not updating for now.

The WD Blue HDD keeps disconnecting randomly even when im using it or not using it. I think it started since I first installed windows 11 beta to try it out and I again installed windows 10 because win 11 did not work as expected , even though i have clean installed windows 10 and reset the Motherboard BIOS . the problem still persists. i have then replaced the HDD from the service centre (got a new one), it was still in warranty. still the problem is there . what can be the problem .?! the power in my area is not so stable , there is voltage fluctuations , I have changed the SATA cable and tried different motherboard SATA ports but the no luck. if i plug in other HDDs (even with the same cable and SATA port) it does not do this disconnecting thing . what can be the problem ?!

could this be the data stored inside the HDD ?

this doesnt happen with other HDDs that I plug in the system. only this one .

thank you !

 

[deustroop]

Give an example of this " disconnects" activity. Is the drive shown in Disk Management ? Can you post a pic of DM before and after "disconnects" ?
You say i'm not updating for now --perhaps rethink that.

 

[bhardwaj]

by disconnecting i mean , it when you plug in the drive and unplug it that kind of situation, it disappears from the system and reappear after 1-4 sec, and most of the tiemes restarting the system solves this. And if you think i should upgrade the bios then im upgrading now . this problem occurs very randomly , some times it doesnt happen or sometimes it just doesnt let me use the HDD(keeps disconnecting and reconnecting).

sorry for late reply
THANK YOU!

 

[mikeymikec]

I'd go into Event Viewer, Windows logs > system log, look around the time of one of these incidents and see what it says.

Have you also heard the drive spinning down when this has happened?

 

[bhardwaj]

I'd go into Event Viewer, Windows logs > system log, look around the time of one of these incidents and see what it says.

Have you also heard the drive spinning down when this has happened?

yes i hear that weird noise of drive connecting and disconnecting every time it does this.

 

[bhardwaj]

i see an error , can you help me verify that its the same 2tb hdd?

 

[mikeymikec]

i see an error , can you help me verify that its the same 2tb hdd?

That particular error entry is citing harddisk0, and as your SSD is the boot drive, I expect it to be talking about that (though there are exceptions to the 'harddisk0 is always the boot drive' rule). Try using a program like CrystalDiskInfo to check each drive's SMART data?

 

[bhardwaj]

there is caution. i have replaced the HDD from the service center , but it looks like they gave me the same HDD. , its still in warranty though.