I won't bother filling this post, instead, I'll just provide the URL to my story about Best Buy and how they screwed me over three weeks...
Why Best Buy Sucks...(and how I got screwed by them)
- Thread starter MIDIman
- Start date
Ouch. That sucks. I had a similar experience with a lofted bedframe / desk from American TV. I hate all those stores.
you shopped at best buy. hate to say it, but you deserve what you get.
after reading your rant:
You really deserve what you get because you're still giving them chances. this is why they treat their customers like crap. because you let them. good job OP, it's all your fault.
after reading your rant:
You really deserve what you get because you're still giving them chances. this is why they treat their customers like crap. because you let them. good job OP, it's all your fault.
Don't forget boys and girls that Black Friday falls more than 30 days before Christmas this year so any Christmas gifts you purchase on Black Friday at Best Buy will be non-returnable.
Why did you shop at Best Buy? You know you probably could have gotten it online for cheaper. You're not allowed to complain about your own mistakes.
Spineshank
Diamond Member
- Jun 8, 2001
- 7,728
- 1
- 71
Agreed - after the first non-delivery, I probably should've ran like hell. But after the second time I came in, it all of a sudden became a nice deal because of the money I was getting off the TV ($1900 for the Sony XBR4, including setup and delivery).
The problem is I don't have a car big enough to pickup from a store. Renting something will be more costly than what Best Buy offers. Best Buy's delivery and setup charge ($80) is hundreds under anything anyone else asks for. I'm also draggin this up three flights of very narrow stairs.
So, after the second week, I was invested. Particularly with Salamander, I just didn't want to start completely over and I honestly didn't think they could screw up any further!
At the end of the post - you'll see that I returned the stand, but kept the TV. TV comes Saturday, backed by the store manager.
The stand is the same price regardless of anywhere you buy it from. I've re-ordered the stand from an online warehouse place and am promised either a Saturday or Monday delivery.
So - just crossing my fingers that all goes well. I'm going to contact the BBB next.
mcvickj
Diamond Member
- Dec 13, 2001
- 4,602
- 0
- 76
"Left the store around 10:45 - almost three hours in the store." Right here is where you problem started and you should have backed away from the whole thing. No way in hell I would have stayed there 3 hours to purchase a TV.
I'm expecting to see an update on the 17th saying how they screwed you yet again.
I'm expecting to see an update on the 17th saying how they screwed you yet again.
No way would $75 more be enough at that point. If it were me, I'd be yelling at them like nobody's business. I spend lots of money at best buy. I'd tell them such. I would also tell them that I am expecting a LOT more compensation. I don't know what you make, but the amount of time you have taken off is surely worth several hundred dollars in lost wages. Whether you get paid for time off or not is irrelevant unless it's unlimited, because you could be using that time for something else. They have blatantly lied to you and done things bordering on fraud multiple times.
At this point you've more or less sealed yourself into a deal that isn't good enough for the time wasted. If something goes wrong on saturday you should erupt into a volcano of rage and shouldn't walk out the door with anything less than a huge chunk (33%? more?) off the TV or a full refund and compensation for your trouble.
At this point you've more or less sealed yourself into a deal that isn't good enough for the time wasted. If something goes wrong on saturday you should erupt into a volcano of rage and shouldn't walk out the door with anything less than a huge chunk (33%? more?) off the TV or a full refund and compensation for your trouble.
The whole problem here was the stand. If you look up Salamander Designs, you'll see that they aren't a product you can just walk into a store and buy. Its typically custom made and custom ordered. The reason it took 3 hours was because half of that time was getting all of the custom parts together as a package, a process I would've gone through anywhere - but only once.
The problem is Best Buy just has no clue how to do that properly. I could've EASILY gotten the TV early, but I would've had no place to PUT IT ON without the stand. So everything revolves around that....
...yeah - never again!!
It shouldn't cost you more than $50 to rent a uHaul. I don't know if you are talking about the 40" or 46" but the 46" weighs 85 lbs with the stand. Two people should be able to carry that pretty easily.
- Aug 22, 2001
- 32,165
- 32,750
- 146
I've seen posts about BB calling the polic on them for less than that. Nothing good is likely to come of that. I have never had a problem with my local BB but I do little biz with them as well. Circuit City screwed me though, and they no longer enjoy my patronage. As with other areas of consumption, I am finding that excellent customer service is worth paying a premium for, and adjusting my shopping habits accordingly.
purbeast0
No Lifer
- Sep 13, 2001
- 53,666
- 6,547
- 126
wow OP you sound like a huge pushover. you should have gotten your money back a long time ago took your business elsewhere.
on top of that you paid them $500 more than they initially would have gotten from you.
wow ... just wow.
we all know best buy sucks, but you let them screw you.
on top of that you paid them $500 more than they initially would have gotten from you.
wow ... just wow.
we all know best buy sucks, but you let them screw you.
Calling the police for yelling loudly at a company that has committed borderline fraud numerous times? OK, maybe other people get violent when they erupt into volcanic rage. Not me, I get LOUD.
That whole line was bullshit anyway. You can use the reward zone in combination with any payment method.
The TV is ~ $2000.
When I bought the first TV (aquos) the Sony was actually $2500 - well out of my price range.
When I came back it was $2250 and I knocked it down to $1900.
When I came back it was $2250 and I knocked it down to $1900.
DarkThinker
Platinum Member
- Mar 17, 2007
- 2,822
- 0
- 0
Dude you are a fvcking pussy! I would have told everyone in the store to lick my balls from the first mistake and immediately put myself in contact with Best Buy's Corporate Office and told them how crappy things are going with that store, they would put the right pressure on them and get you what you needed out of no where and in time.
I kid you not I have gotten a Best Buy MOD fired before under 5 minutes. Hell, last time I was in Best Buy I fvkcing ripped their faces apart and walked out the door with $700 in my pocket no questions asked.
Customers go to Best Buy for Best Buy to profit of them, when I go to that piece of sht Best Buy, I am the one making the profit.
When I walk into my local BB they know they are about to be dominated, especially after I got that piece of sht MOD fired, no one dares to argue with me they just know I am right and bend over before me.
Do yourself a favor and stop buying stuff from places that treat you like sht mmkay? Especially if you don't know how to punch assholes and liars in the face.
I kid you not I have gotten a Best Buy MOD fired before under 5 minutes. Hell, last time I was in Best Buy I fvkcing ripped their faces apart and walked out the door with $700 in my pocket no questions asked.
Customers go to Best Buy for Best Buy to profit of them, when I go to that piece of sht Best Buy, I am the one making the profit.
When I walk into my local BB they know they are about to be dominated, especially after I got that piece of sht MOD fired, no one dares to argue with me they just know I am right and bend over before me.
Do yourself a favor and stop buying stuff from places that treat you like sht mmkay? Especially if you don't know how to punch assholes and liars in the face.
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