About ten months ago I got in on a deal for a Microsoft Wheel Mouse Optical - my first foray into the optical mousing world. It's a fantastic product, especially for not being laden down with buttons all over the damn thing. After waiting 6 months, I received my mail-in rebate -- meaning a total cost of $5.00 CDN plus tax.
Fast forward to this week Monday. The mouse's right button mysteriously stops working. The Intellipoint driver is still working perfectly, so I diagnose this as a hardware failure - something Microsoft mice have gotten a bad but deserved rep for around here. To compensate, MS has that toll-free line set up in North America at 1-800-933-4750 for people to phone up and ask for a replacement while under warranty. Most hassle-free return system EVER. I simply stated the problem and was asked for the product ID # (on the bottom of the mouse) thirty seconds later. After taking down my address, I was informed that my mouse would arrive via Purolator in 5-7 days (got here Monday morning) totally free of charge, and there wasn't even a need to send back my defective mouse!
That not enough for ya? Okay, listen to this. On the front of the new mouse's box was a mail-in rebate coupon for $10 USD. If I send this away, I'll actually end up MAKING money for buying this mouse. Goooooo RMA!
