Where Are The Gigabyte GA-N680SLI-DQ6 Motherboards?

[jaggerwild]

Good Morning all!

It should be Monday morning soon it Japan or where ever it is. Guess they got it off too?
Anyways looks like big trouble in little china!

As Mrs. Kell said I don't want more of there products and they will not refund me my money either so. If I get a new board it will be promptly sold to anybody willing to bid on it! I've had it with them and there wasting my time, as Kell said it is worth something to me!

Regards all!

 

[Blazer7]

Well, Monday it is. The boys in Taiwan must be thinking of us right now. After Gary's recent article here at AnandTech word is spreading like wildfire. This means that time is running out for GB and if nothing is done within the next few days the damage that GB will sustain will be far greater than the cost of a replacement program for our board.

As Mr Beagle has mentioned in at least 2 of his previous posts, it is/was a matter of time before the powerful internet search engines are flooded with references to our problem. The recent article here at AnandTech has certainly accelerated this.

Google this : AnandTech post cards from the edge, and you'll find 1 and a half pages of references to AT and Gary's article already. From sites that take note of the news to enthusiast forums people are learning about this.

It completely eludes me how on earth GB let this get out of hand. If the folks at GB want to reverse this they must think very very fast and act even faster.

 

[jaggerwild]

Originally posted by: Blazer7
Well, Monday it is. The boys in Taiwan must be thinking of us right now. After Gary's recent article here at AnandTech word is spreading like wildfire. This means that time is running out for GB and if nothing is done within the next few days the damage that GB will sustain will be far greater than the cost of a replacement program for our board.

As Mr Beagle has mentioned in at least 2 of his previous posts, it is/was a matter of time before the powerful internet search engines are flooded with references to our problem. The recent article here at AnandTech has certainly accelerated this.

Google this : AnandTech post cards from the edge, and you'll find 1 and a half pages of references to AT and Gary's article already. From sites that take note of the news to enthusiast forums people are learning about this.

It completely eludes me how on earth GB let this get out of hand. If the folks at GB want to reverse this they must think very very fast and act even faster.

Good after noon all!
LOL post cards from the edge This thread has 81,000 something hits alone the black eye effect will soon be felt.
I think they will be around tomorrow for damage control, after the big socky weekend.
regards!

I'm off to purchase another MB

 

[v8envy]

Hats off to Gary Key for expressing such strong, unmistakable sentiments re: the 680i situation. You have to realize Gigabyte is one of the big sponsors of Anandtech, and risking that relationship show just how much integrity this site has.

GB is in a tough spot -- for every user making noise on a site like anandtech there's probably 100 users unaware of the problem. Once they start thinking their product is defective (even though they have 0 intent of buying a QX quad) they'll demand a replacement too.

 

[Blazer7]

Not necessarily. Many people do have unlocked quads sitting on this board and I can't see many of them willing to rip everything off and start all over again. I know I wouldn't if I had a QX6700. Not to mention that if GB goes ahead with a trade up program for a 790 board even those that are interested in it will think it over twice. The 790 is DDR3 only and this means that all our expensive DDR2 mems are useless. And of course there are guys that are happy with the board and they do not have any plans to upgrade for the next couple of years. In the end I expect that only a fraction of the GA-N680SLI-DQ6 owners will go ahead with a trade up program. This is why it is even harder for me to understand GB's stance so far.


Of course you may be right. In that case GB will lose more money with the trade up but will gain much more positive publicity. Anyway you cut it things for GB can't get worse than they already are. Unless of course GB decides to do absolutely nothing but I can't see that happening. Not with the publicity this issue got.

 

[jaggerwild]

Good Morning all!
If I had the thousand dollar chip and was offered the step up I'd jump for the newer board, as there over clock ability would be better. But understand why they would hesitate too also..........
Regards!

 

[Zdenal]

Hello all,

I think it would be great to get some official update from Gigabyte now. I suppose that GB had enough time to solve this issue. I know they had some public holiday etc. but we are still waiting...

Any news???

Regards!

 

[GigabyteColin]

Hi Guys,

Sorry about my post last week. I was under the impression that the US RMA fully understood the policy, but I seemed to have jumped the gun. Yesterday we were able to better coordinate all local RMAs, so we have come up with the following solution. For those wanting resolution, please send an email to the contact windows at the bottom of my post according to your region. In the email header, please state: GA-680SLI-DQ6 1333 FSB Core 2 Extreme Support Issue. Also, please include your contact details, and most importantly your phone number. That contact person will call you personally within 1-2 days. They are fully aware of the situation and of our policy, and will help to solve this issue for each of you.
Again, we are sorry for taking so long to resolve this matter, but we really do want to make the situation right for you guys.

Asia Pacific (including Australia and South Africa): Alex Huang (alex.huang@gigabyte.com.tw)
China: Zhang XueJun (sonysy.zhang@gigabyte.com.cn)
Europe: Alex Huang (alex.huang@gigabyte.com.tw)
Taiwan: Jimmy Lin (jimmy.lin@gigabyte.com.tw)
US: Leo Wang (leowang@gigabyte-usa.com)

 

[Zdenal]

Thank you Colin, I just sent the email...

 

[Blazer7]

Hello Colin

Thanks for posting. I guess that these are more good news. Can you please advise on what exactly GB's policy is ?
Is there a trade up program in place or is GB going to negotiate a solution with each one of us separately ?

Thanx

 

[dlbetz]

Mr. Colin I have sent my email. Also what are the details as Blazer7 has asked? Thanks..

 

[Zdenal]

Mr. Colin
Yep, can you please send us any details of the implemented policy?

 

[Smitty1705]

Mr. Colin -

I sent my email to your U.S. rep just now. I agree, please let us know what the details are. I was one of the people who contacted your U.S. division last week and they were not up to date on the policy.

Thank you,

Smitty

 

[justinburton]

I sent the email too, but I think it is going to be hard for them to replace the board being that there are no Gigabyte replacements for a newer Nvidia chipset. Will they possible supply a refund? Or maybe they will mod the board's wiring and send us back a Rev. 27 board.

 

[dlbetz]

I got a email back from the US rep it states as follows..


cc Customer Services <services@gigabyte-usa.com>
date Apr 8, 2008 11:14 AM
subject RE: GA-680SLI-DQ6 1333 FSB Core 2 Extreme Support Issue
mailed-by gigabyte-usa.com

Dear customer:

I?ve forwarded your e-mail to the proper department and they should contact your shortly. If you have further question(s), please e-mail to services@gigabyte-usa.com.


Thank you,
Leo


Now why is he forwarding my email I thought he was our US Rep for this issue according to Colin? Or am I wrong?

 

[eklock2000]

Originally posted by: dlbetz
I got a email back from the US rep it states as follows..


cc Customer Services <services@gigabyte-usa.com>
date Apr 8, 2008 11:14 AM
subject RE: GA-680SLI-DQ6 1333 FSB Core 2 Extreme Support Issue
mailed-by gigabyte-usa.com

Dear customer:

I?ve forwarded your e-mail to the proper department and they should contact your shortly. If you have further question(s), please e-mail to services@gigabyte-usa.com.


Thank you,
Leo


Now why is he forwarding my email I thought he was our US Rep for this issue according to Colin? Or am I wrong?

This is exactly the response I got from Gigabyte USA months ago when I submitted the request on February 1, 2008. In my mind, they have had since then to figure out a policy. I still have not received any emails or calls from Gigabyte ever, aside from their "prove it to me" request for mobo box pics.

I caution all to get ready for the runaround.

EK2K

 

[GriMRapeR]

I dont think there will be a run around. For Colin to come in here and post names of staff who have been briefed on the issue proves to me that Gigabyte are now taking this situation seriously and allbeit about time but I still wish to thank Mr.Colin for his time and efforts so far to make things right by the customers. Im not breaking out the champagne yet as no one has been told exactly what the details are but this is the most positive things have ever looked for you guys in this whole saga. Like I have posted, I already have a refund arranged and my will be changing over my board as soon as the new processor I ordered arrives so the final outcome here will have little effect on me, but I believe in fairness and it would not be fair for me to receive a refund and then none of you get offered a resolution, which is why I am still here posting.

Clearly Gigabyte have stood up and taken notice of our plight and you ALL should be congratulated on your efforts to get a giant's attention. Also a big thankyou to Mr.Gary who has stuck by us from the very beginning and stepping out to have a few choice words in that article is in my opinion what turned the tide for us - so THANKYOU GARY on behalf of everyone here. Although what you did was the right thing, it still took guts, integrity and it was somethng that other "reputable" tech sites were not prepared to do. So you and the management/editorial team deserve a big pat on the back. WELL DONE.

Like I said, I am not breaking out the champagne yet but just be a little more patient guys. I believe Colin is genuine and that a resoultion package has been decided on but we neeed to appreciate the logistics of coordinating all this. Bear in mind this involves numerous GB offices around the world and it is only fair that now that they have agreed to helps us that we give them the necessary time to roll out the package.

 

[Smitty1705]

While a refund would be great as well, I'm curious what I'm going to do with my 4 gigs of ddr2 PC 8500 I have in that board right now. Is the replacement board going to be a feature packed DQ6 like we bought? I really enjoy having the external SATA ports and other bells and whistles I was buying. I'm still holding on as well, no celebrations and I still have 10% of hope left or so.

Smitty

 

[Ryan12]

I hope this isn't a stupid question, but is the replacement program in place at the moment for those ONLY with a QX6850 processor? Because like many other people this wasn't the only problem with the board and im wondering if a replacement program is open to all those having problems.

Ryan

 

[GigabyteColin]

Hi Guys,

I just had a video conference call with Leo in the US. He apologizes to you guys that contacted him, but he didn't check further down his email before replying to you guys to see the our emails from headquarters. Those of you who contacted him, he will give a call to immediately. Those who haven't sent an email yet, he is still the correct contact window for the US.
US: Leo Wang (leowang@gigabyte-usa.com)

 

[eklock2000]

Thank you Colin,

I do eagerly await Leo's call and can't wait to get the details on the "new" offer. First offer - 2 months of runaround and no replies...Second offer - pay $1,400 (Xproc and DDR3 Mem) and we promise to "give" you a motherboard in 3 months if your old mobo makes it back to us and isn't warranty void. I sent Leo an email about 12 hours ago...

EK2K

 

[dlbetz]

Just Got off the phone with Leo. At 1130pm he called me. (A Little rude) But anyways He asked me first what proc I am using then said what proc I would like to use. I said the Quad core 6850. He said well what he can do is get me to send them my mobo and they will put some capacitors on it to make it work with this proc. I said no this is my only pc you just can?t send me one. He said he would ask headquarters and get back to me. Then stated back to me that I am requesting them to send me a repaired mobo then send them mine. I said no what I am requesting is a refund. He said but we can make yours work. I said but you EOL this board a month after it was out and the support is not there. He says well is that your only request. I said I don?t want the same chip set anymore it has failed and now there is a 790 and 48x I would like an Asus board can you do that. He said NO... But can put second request as an upgrade to 790 or 48x. So he said he is going to talk to headquarters and check on a refund or upgrade and call me back hopefully tomorrow. If he calls back and offers an upgrade only I will have that guy?s case # handy from AU getting his refund? Well what do you all think we should do?

 

[Ryan12]

I think the last thing everyone wants is to send back their motherboard for god knows how long to have a few capacitors put on it... I'd personally like an upgrade to the 790 board, because originally after purchasing my GA- 680 about about to purchase the QX6850 i seen this thread.. thank god i did... So id be happy with an upgraded board to support what the 680 should have, i don't think that seems unfair.

Dlbetz, i don't think your asking anything unreasonable, one bad experience like that is enough to not want you to purchase Gigabytes products anymore.

Good luck to everyone

 

[jaggerwild]

Mr Cloin,

Truly you do not expect me to send in my EOL motherboard after removing it from all the stuff. As was said (with nothing to use) send it across country so it will work with a QX6850? What kind of warranty am I gonna get with it?
I would like an alternative here, send me a board please, I'll send this one in after the new one runs. How hard is that, send me a cheap no frills one that can clock a "EXTREME QUAD CORE" as advertised that is all I want. What I paid for nothing more nothing for free!

Regards all!

 

[TheBeagle]

Good Morning Everyone.

Here's an excerpt from my latest posting over on Mr. Lopri's Thread concerning Gary's recent article on the failed Gigabyte N680i boards:

.............................................

Has everyone been reading the other two N680i Threads on the Forum? It seems that Gigabyte's "solution" is to have board owners return the failed boards for a "rework" fix. Now that sounds like the proverbial runaround. What are those board owners supposed to do for a computer during the intervening weeks or months until Gigabyte gets around to installed extra capacitors, etc in that board to accomplished that "fix?"

Quite frankly, I SMELL A RAT! If GB was sincere in wanting to make this whole fiasco right for its customers, it would simply offer them either a straight out upgrade, with cross-shipping (of course secured by a credit card) so that the down time to the customer would be manageable (you can replace a motherboard in a few hours, but the reinstall of the OS and apps will take a fair bit of time), OR a refund of their purchase price as our AU colleague was able to obtain.

But Gigabyte now seems to want to take the failed board back into the bowels of their little workshops and individually rework the board by hand soldering parts onto it. That sure sounds like a bubble gum and baling wire "fix" to me. And remember what comes out of the bowels = Crappola!!

TO GARY & ANANDTECH: May I respectfully suggest that you investigate these reported contacts with the Gigabyte representatives that Colin posted as the regional contact persons. This proposed "resolution" is an even larger nightmare for the N680i board owners. Is this how you (Gary & AT) expected the problem to be resolved?

Could this be GB's latest ploy to be able to say "well, we offered to rework the boards to have them work with a QX6850 processor, But the customers DECLINED OUR OFFER, and therefore WE HAVE NO FURTHER RESPONSIBILITY for this matter?" It sure sounds like that kind of rank crappola to me. If that's where GB is headed, then they have screwed the customers again, and made fools out of Gary and Anandtech! Inquiring minds want to know!
.............................................

Obviously, this posting has direct relevance on this Thread and the other N680i Thread (I will post a copy there as well).

Isn't it at least curious that Mr. Colin has, at least so far, been reluctant to post on this Forum the EXACT terms and conditions of Gigabyte's proposed resolution to this whole debacle? Is the answer to that rhetorical question embedded in the postings concerning the contacts with the specified GB representatives listed above? If a "rework" of the failed N680i board is GB's "fix" to this serious problem, then that's NO SOLUTION AT ALL! What that truly is, is an OPEN INSULT to every N680i board owner, and to Gary and to Anandtech. What that shows is that GB has absolutely NO RESPECT for anyone, and considers the board owners (and others as well) to be idiots. How else can such a ridiculous proposition be viewed?

Me thinks (sadly) the that THE WAR IS FAR FROM OVER!! Best regards and good luck to everyone. TheBeagle :beer: