Originally posted by: taltamir
Originally posted by: sxr7171
People who buy things based on a name brand make me want to punch them. You cannot ever rate a brand. You can only rate products. A company like Sony makes utter garbage products for sale in places like Best Buy and every in between right up to the best in class devices. The same company that made the utterly defective DVP-NS315 DVD player also made the DVP-S7000 which is arguably the best DVD player of the interlaced era. Sure one was $199 turd and the other was a $1200 gem.
Same with people who say Toshiba laptops suck, they do if you are talking about those Best Buy junk toys. If you are talking about the Portege line, then they are amongst the best in the world.
That having been said, I think we should all boycott Seagate. There is valid reason to ever make and sell a DATA STORAGE AND BACKUP PRODUCT that is KNOWN defective. That is what I call completely unethical. If tomorrow they make the biggest, fastest drive in the world, I still won't buy it because I don't believe in the ethics of that company. All those drives lying around in stores and warehouses to be sold should be recalled.
There's a reason why they so cheap. They dropped prices like crazy to sell them, but they really are the most expensive drives on the market because you really are just "renting" them. What is pay is for about 2-3 months of use and then it goes into the trash. Kind of like those self-destructing DVDs they tried to market.
sure you can rate a brand. You can rate brands AND individual products. and it is the individual product rating that matters most, while the "brand" is largely irrelevant except for when choosing between apparently identical individual models.
But people are "loyal" to a company are pretty annoying, the term fanboy exists for a reason.
You make excellent points about their immoral business practices and the call for a boycott, i agree.
Yes, I think that with Seagate what they are doing with full knowledge in terms of selling a product that needs a recall and then refusing to honor the warranty is just plain enough for me to not consider them again.
When a product is bad, and it happens to the best of them the real measure of the brand is in how they handle the service side.
MS clearly screwed up with the 360, but the way they handled it only makes me respect them even though millions were inconvenienced. I would buy a Xbox product again and I would say despite the flaws of the product that they have preserved their reputation.
With Sony it is harder to judge, because even though they refused repairs on those DVP-NS315s, their ES level products are generally bullet proof. So it makes it much harder for me to judge the brand itself. But I will never buy a low or mid end Sony ever. I will only consider Sony if I think the high end product is worth it. If not there is always Panasonic, which generally puts a good amount of care into both high end and low end product.
Sometimes even the exact same product gets a different level of service depending on how you bought it. For example Dell will respond quickly if you buy through your school or through EPP. The same exact same product bought on the home/office website gets no service worth anything. I would still buy a Dell Latitude machine but never an Inspiron. Latitudes are not even available on the home/office channels.
With Seagate, I guess you could get their ES level drives and be safe, but when the competition offers quality consumer level drives why should I have to pay for enterprise level drives to get an expected quality standard? In the end that makes the viable product actually more expensive than the competition. But with their attitude towards these drives I would not buy a Seagate again just because I want to show them that they can't get away with this treatment of customers.
Clearly they know what they are doing and they basically just told us that they care about their reputation and all they care about is to offload these defective drives at a low price and make some money. But then again it may turn out their next generation drives are the best of breed and then it becomes hard to boycott them. In a sense if I bought one of those I would have given them a free pass after they treated us like dirt. I think they need to pay for this. They must know that consumers do not forget, and that might encourage them to never treat us like this again.
I have a Seagate external that just died after about 5 days of use. They are going to be getting a returned drive tomorrow. The sad thing is that they will refurb it and sell it again. Someone will put their precious data on it and it might die again. That design is faulty on a fundamental level.