When it rains, it pours - Seagate... 'nuff said

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dighn

Lifer
Aug 12, 2001
22,820
4
81
Originally posted by: taltamir
Originally posted by: RanDum72
I think people and consumers in general have very short memories. Western Digital had a reputation in the past of having short-lifetime harddrives. Samsung went thru that phase also. Seagate has been very good until recently so they are going thru the same stages.
They will probably fix it in later revisions of the drive.

Short memories? its called deductive reasoning... having had problems many many years ago is irrelevant. RIGHT NOW seagate drives are crap, samsung and WD are reliable. To ignore the present and live in the past is delusion

Yes if you look at them with a long enough time interval then it all averages out to be more or less the same... that's why you examine the current trend when selecting drives, and right now wd > seagate. I'd bought nothing but seagate before this but the latest drives I bought were WD.
 

LittleNemoNES

Diamond Member
Oct 7, 2005
4,142
0
0
Saddest Day of my tech Life (C) was when I bought 6x 1.5 TB Seagate HDDs for a Media Server...

3 Drives have died; one of them 2x!
I've even had the Newer Firmware drives die on me.
Same thing happens at work -- extremely embarrassing to have to replace HDDs on a Storage RAID6 Array

Of course Support says it is my fault and when they persuade me to do some trouble shooting with them, they waste my time with, "is your drive connected" and "You should upgrade your Operating to Vista"

-_-

Western Digital will be getting all my business from now on.
 

taltamir

Lifer
Mar 21, 2004
13,576
6
76
lol... "is it pluged in? drives commonly fail when not plugged in"... although "drives tend to fail if you use an outdated os, use vista instead" is an even richer response... i hate it when "customer support" does that
 

F1shF4t

Golden Member
Oct 18, 2005
1,583
1
71
Originally posted by: taltamir
lol... "is it pluged in? drives commonly fail when not plugged in"... although "drives tend to fail if you use an outdated os, use vista instead" is an even richer response... i hate it when "customer support" does that

Whats worse us when you try to skip these stupid questions and explain what you did, they just go back and ask you them again and you end up wasting more time.
 

Elixer

Lifer
May 7, 2002
10,371
762
126
Originally posted by: taltamir
Originally posted by: RanDum72
I think people and consumers in general have very short memories. Western Digital had a reputation in the past of having short-lifetime harddrives. Samsung went thru that phase also. Seagate has been very good until recently so they are going thru the same stages.
They will probably fix it in later revisions of the drive.

Short memories? its called deductive reasoning... having had problems many many years ago is irrelevant. RIGHT NOW seagate drives are crap, samsung and WD are reliable. To ignore the present and live in the past is delusion

I tend to think that most all makers all go through rough spots. Yeah, seagate is having some major issues, both with their products, and with internal issues (Watkins quits), and them lowering the warranty to 3yr instead of 5 isn't really a confidence booster on their products either.

The real question is, when will SSD get cheap enough, and reliable enough for the vast majority of people to switch over to them? I think '11/'12 sounds about right. :)

 

thilanliyan

Lifer
Jun 21, 2005
12,057
2,272
126
I have 2x7200.10 250GB drives and 1x7200.7 80GB drives still going strong after 2+ years. The only drives I've had fail on me are 1 Maxtor 40GB drive and 2 WD 40GB drives that were in a RAID0 array (both failed around the same time).

After the 2 WD drives failed I decided to stay away from them and hence got the 2 250GB Seagate drives. However, after reading about Seagate's recent problems, and WD's great Black drives, I think my next one will be a WD Black 1TB.
 

Zap

Elite Member
Oct 13, 1999
22,377
7
81
Originally posted by: AmberClad
Zap - How old was the drive?

I think I got it back when there was the Live Search Ebay 30% cash back deals... probably before December... DOH!

Actually I think that the 2TB WD for $200 looks nice right about now http://forums.anandtech.com/me...id=40&threadid=2316718 ... but don't they have problems with their head unloading?

Ahh, a quick search... http://www.silentpcreview.com/Terabyte_Drive_Fix Okay, doesn't seem to be an insurmountable problem. I primarily use these large drives for bulk storage.

As for this 1.5TB unit, maybe since it passed the tests I'll flash the firmware and keep using it. Does data get wiped on firmware flashes?
 

PurdueRy

Lifer
Nov 12, 2004
13,837
4
0
The only drive I've had fail on me was a Seagate after 1 month of use. I think think that was a .9 or something though. I tend to stick to WD now. However, I would also consider samsung.
 

nyker96

Diamond Member
Apr 19, 2005
5,630
2
81
Originally posted by: Zap
I guess I will be joining the legion of owners of broken Seagate drives.

In the space of two days, a 1TB and a 1.5TB Seagate drives died. Both exhibited the same behavior - causing Windows to take forever to boot and not showing up in Windows. They were in separate machines.

Noooo, not you Zap!!! if anyone would know better than to buy a 7200.11 ...
actually I got a seagate 640 from that line, before all the firmware problem came out. so I updated the firmware asap. still ticking for a year now. but i think most problem is in 1.5TB version. anyways, despite my prior comment, am sorry to hear it. I;d be so pissed if i lost data from it. last time it happened was a wd-60gb drive, I just got so pissed, literally stomped on it. but that drive's 4yo. You can try the freezer trick if you need to pull the data off them, but do it asap, don't wait too long.
 

nyker96

Diamond Member
Apr 19, 2005
5,630
2
81
Originally posted by: gersson
Saddest Day of my tech Life (C) was when I bought 6x 1.5 TB Seagate HDDs for a Media Server...

3 Drives have died; one of them 2x!
I've even had the Newer Firmware drives die on me.
Same thing happens at work -- extremely embarrassing to have to replace HDDs on a Storage RAID6 Array

Of course Support says it is my fault and when they persuade me to do some trouble shooting with them, they waste my time with, "is your drive connected" and "You should upgrade your Operating to Vista"

-_-

Western Digital will be getting all my business from now on.

ouch!
 

Fox5

Diamond Member
Jan 31, 2005
5,957
7
81
Bah, I bought my 1TB .11 barracuda about a year ago, based off my memories of seagate drives being the best around. My 320GB (from when perpendicular recording emerged) was quite nice.

I had a scare a few days ago. The RAID controller on my board failed to pick up the hard drive. I thought either the hard drive was dieing or the RAID controller on the motherboard. It seemed to just be something caused by using suspend mode for an extended period of time, I've been shutting off my computer completely since then and haven't had any issues.

Still, performance seems really low. Windows takes longer to put up that I'd expect, and I get like 20MB/s transfer rates.

More recently, I was going to buy a 1.5TB seagate, but instead went for two 750GB WD Greens for the same price. (and presumably better heat/power consumption statistics and performance)

I was going to RAID the two Greens (either hardware or software), but it's a good thing I didn't. One failed within a single day as I was copying data to it.

Edit: Oh, and for some reason Seatools doesn't work with my seagate hard drive, but Western Digital Data Lifeguard does work just fine.
 

RebateMonger

Elite Member
Dec 24, 2005
11,586
0
0
Originally posted by: nyker96
Noooo, not you Zap!!! if anyone would know better than to buy a 7200.11.
I've got one, too. A 1.5 TB Seagate that I got for $85 from Dell a few months ago. I thought long and hard about it, but couldn't resist the price. So far, I'm only using it for testing and for backups of stuff that I already have other backups of.

Seagates have been "OK" for me the past several years. I have several 7200.7 drives and some of those are developing bad sectors now. But remember those are several years old and many were running 24/7. And and my clients have a lot of 7200.10 drives, too. Those have been fine, so far. I don't have any 7200.8, 7200.9, or 7200.12 drives.
 

LokutusofBorg

Golden Member
Mar 20, 2001
1,065
0
76
Originally posted by: taltamir
Originally posted by: RanDum72
I think people and consumers in general have very short memories. Western Digital had a reputation in the past of having short-lifetime harddrives. Samsung went thru that phase also. Seagate has been very good until recently so they are going thru the same stages.
They will probably fix it in later revisions of the drive.

Short memories? its called deductive reasoning... having had problems many many years ago is irrelevant. RIGHT NOW seagate drives are crap, samsung and WD are reliable. To ignore the present and live in the past is delusion
Anybody that buys a 7200.11 product is just asking for it. They are known to have problems. The 7200.10 series and the 7200.12 series do not. And you can buy drives from both these other product lines today.

To ignore the fact that two out of three major product lines do not exhibit the "lemon" syndrome that the 7200.11 series does, and claim in a blanket statement that Seagate "currently" has problems is rather disingenuous.

Anybody that buys product of this type based on the company reputation alone is not making an informed decision. WD had a *horrible* reputation for a long time, yet here you are seeming to claim that WD is a stellar company. No they're not. They just have a good product at the current time. Surprise, surprise, so does Seagate. You're not buying a relationship with a company when you buy commodity computer parts.
 

sxr7171

Diamond Member
Jun 21, 2002
5,079
40
91
People who buy things based on a name brand make me want to punch them. You cannot ever rate a brand. You can only rate products. A company like Sony makes utter garbage products for sale in places like Best Buy and every in between right up to the best in class devices. The same company that made the utterly defective DVP-NS315 DVD player also made the DVP-S7000 which is arguably the best DVD player of the interlaced era. Sure one was $199 turd and the other was a $1200 gem.

Same with people who say Toshiba laptops suck, they do if you are talking about those Best Buy junk toys. If you are talking about the Portege line, then they are amongst the best in the world.

That having been said, I think we should all boycott Seagate. There is valid reason to ever make and sell a DATA STORAGE AND BACKUP PRODUCT that is KNOWN defective. That is what I call completely unethical. If tomorrow they make the biggest, fastest drive in the world, I still won't buy it because I don't believe in the ethics of that company. All those drives lying around in stores and warehouses to be sold should be recalled.

There's a reason why they so cheap. They dropped prices like crazy to sell them, but they really are the most expensive drives on the market because you really are just "renting" them. What is pay is for about 2-3 months of use and then it goes into the trash. Kind of like those self-destructing DVDs they tried to market.
 

sxr7171

Diamond Member
Jun 21, 2002
5,079
40
91
Originally posted by: RebateMonger
Originally posted by: nyker96
Noooo, not you Zap!!! if anyone would know better than to buy a 7200.11.
I've got one, too. A 1.5 TB Seagate that I got for $85 from Dell a few months ago. I thought long and hard about it, but couldn't resist the price. So far, I'm only using it for testing and for backups of stuff that I already have other backups of.

Seagates have been "OK" for me the past several years. I have several 7200.7 drives and some of those are developing bad sectors now. But remember those are several years old and many were running 24/7. And and my clients have a lot of 7200.10 drives, too. Those have been fine, so far. I don't have any 7200.8, 7200.9, or 7200.12 drives.

I have one too, but I use it in a WHS duplicated data system. I figured all the expensive of having a redundant setup is to save money and buy the cheapest crap drives since they all die anyway at some point and I wouldn't lose data even if it did die.

In hindsight given the clear defective nature of these drives, it could turn out that I overpaid if it dies in less than a year. If it makes it to 2 years, I would say I got my money's worth.
 

sxr7171

Diamond Member
Jun 21, 2002
5,079
40
91
Originally posted by: taltamir
lol... "is it pluged in? drives commonly fail when not plugged in"... although "drives tend to fail if you use an outdated os, use vista instead" is an even richer response... i hate it when "customer support" does that

I would want reach through that line and strangle the person. No doubt they have been given scripts to avoid warranty replacements under any circumstances on drives that they are selling despite knowing that they all have a defective design.

I sometimes just play along, so when they tell me to plug and unplug something I just hold a few seconds and say I did it and so on until they run through their script and have to issue the RMA.
 

taltamir

Lifer
Mar 21, 2004
13,576
6
76
Originally posted by: sxr7171
People who buy things based on a name brand make me want to punch them. You cannot ever rate a brand. You can only rate products. A company like Sony makes utter garbage products for sale in places like Best Buy and every in between right up to the best in class devices. The same company that made the utterly defective DVP-NS315 DVD player also made the DVP-S7000 which is arguably the best DVD player of the interlaced era. Sure one was $199 turd and the other was a $1200 gem.

Same with people who say Toshiba laptops suck, they do if you are talking about those Best Buy junk toys. If you are talking about the Portege line, then they are amongst the best in the world.

That having been said, I think we should all boycott Seagate. There is valid reason to ever make and sell a DATA STORAGE AND BACKUP PRODUCT that is KNOWN defective. That is what I call completely unethical. If tomorrow they make the biggest, fastest drive in the world, I still won't buy it because I don't believe in the ethics of that company. All those drives lying around in stores and warehouses to be sold should be recalled.

There's a reason why they so cheap. They dropped prices like crazy to sell them, but they really are the most expensive drives on the market because you really are just "renting" them. What is pay is for about 2-3 months of use and then it goes into the trash. Kind of like those self-destructing DVDs they tried to market.

sure you can rate a brand. You can rate brands AND individual products. and it is the individual product rating that matters most, while the "brand" is largely irrelevant except for when choosing between apparently identical individual models.
But people are "loyal" to a company are pretty annoying, the term fanboy exists for a reason.

You make excellent points about their immoral business practices and the call for a boycott, i agree.
 

sxr7171

Diamond Member
Jun 21, 2002
5,079
40
91
Originally posted by: Elixer
Originally posted by: taltamir
Originally posted by: RanDum72
I think people and consumers in general have very short memories. Western Digital had a reputation in the past of having short-lifetime harddrives. Samsung went thru that phase also. Seagate has been very good until recently so they are going thru the same stages.
They will probably fix it in later revisions of the drive.

Short memories? its called deductive reasoning... having had problems many many years ago is irrelevant. RIGHT NOW seagate drives are crap, samsung and WD are reliable. To ignore the present and live in the past is delusion

I tend to think that most all makers all go through rough spots. Yeah, seagate is having some major issues, both with their products, and with internal issues (Watkins quits), and them lowering the warranty to 3yr instead of 5 isn't really a confidence booster on their products either.

The real question is, when will SSD get cheap enough, and reliable enough for the vast majority of people to switch over to them? I think '11/'12 sounds about right. :)

Oh yeah some of us remember deathstar, the generation before deathstar was the most reliable drive and even WDC used it rebadged. There was a patch when WDC had horrible drives going from best to worst and back.

I agree, this whole concept of mechanical storage couldn't end soon enough.
 

sxr7171

Diamond Member
Jun 21, 2002
5,079
40
91
Originally posted by: taltamir
Originally posted by: sxr7171
People who buy things based on a name brand make me want to punch them. You cannot ever rate a brand. You can only rate products. A company like Sony makes utter garbage products for sale in places like Best Buy and every in between right up to the best in class devices. The same company that made the utterly defective DVP-NS315 DVD player also made the DVP-S7000 which is arguably the best DVD player of the interlaced era. Sure one was $199 turd and the other was a $1200 gem.

Same with people who say Toshiba laptops suck, they do if you are talking about those Best Buy junk toys. If you are talking about the Portege line, then they are amongst the best in the world.

That having been said, I think we should all boycott Seagate. There is valid reason to ever make and sell a DATA STORAGE AND BACKUP PRODUCT that is KNOWN defective. That is what I call completely unethical. If tomorrow they make the biggest, fastest drive in the world, I still won't buy it because I don't believe in the ethics of that company. All those drives lying around in stores and warehouses to be sold should be recalled.

There's a reason why they so cheap. They dropped prices like crazy to sell them, but they really are the most expensive drives on the market because you really are just "renting" them. What is pay is for about 2-3 months of use and then it goes into the trash. Kind of like those self-destructing DVDs they tried to market.

sure you can rate a brand. You can rate brands AND individual products. and it is the individual product rating that matters most, while the "brand" is largely irrelevant except for when choosing between apparently identical individual models.
But people are "loyal" to a company are pretty annoying, the term fanboy exists for a reason.

You make excellent points about their immoral business practices and the call for a boycott, i agree.

Yes, I think that with Seagate what they are doing with full knowledge in terms of selling a product that needs a recall and then refusing to honor the warranty is just plain enough for me to not consider them again.

When a product is bad, and it happens to the best of them the real measure of the brand is in how they handle the service side.

MS clearly screwed up with the 360, but the way they handled it only makes me respect them even though millions were inconvenienced. I would buy a Xbox product again and I would say despite the flaws of the product that they have preserved their reputation.

With Sony it is harder to judge, because even though they refused repairs on those DVP-NS315s, their ES level products are generally bullet proof. So it makes it much harder for me to judge the brand itself. But I will never buy a low or mid end Sony ever. I will only consider Sony if I think the high end product is worth it. If not there is always Panasonic, which generally puts a good amount of care into both high end and low end product.

Sometimes even the exact same product gets a different level of service depending on how you bought it. For example Dell will respond quickly if you buy through your school or through EPP. The same exact same product bought on the home/office website gets no service worth anything. I would still buy a Dell Latitude machine but never an Inspiron. Latitudes are not even available on the home/office channels.

With Seagate, I guess you could get their ES level drives and be safe, but when the competition offers quality consumer level drives why should I have to pay for enterprise level drives to get an expected quality standard? In the end that makes the viable product actually more expensive than the competition. But with their attitude towards these drives I would not buy a Seagate again just because I want to show them that they can't get away with this treatment of customers.

Clearly they know what they are doing and they basically just told us that they care about their reputation and all they care about is to offload these defective drives at a low price and make some money. But then again it may turn out their next generation drives are the best of breed and then it becomes hard to boycott them. In a sense if I bought one of those I would have given them a free pass after they treated us like dirt. I think they need to pay for this. They must know that consumers do not forget, and that might encourage them to never treat us like this again.

I have a Seagate external that just died after about 5 days of use. They are going to be getting a returned drive tomorrow. The sad thing is that they will refurb it and sell it again. Someone will put their precious data on it and it might die again. That design is faulty on a fundamental level.
 

taltamir

Lifer
Mar 21, 2004
13,576
6
76
MS clearly screwed up with the 360, but the way they handled it only makes me respect them even though millions were inconvenienced. I would buy a Xbox product again and I would say despite the flaws of the product that they have preserved their reputation.
I have to say I totally agree, My respect for MS has gone WAY up thanks to their handling of the RROD deal. They extended the warranty for RROD free of charge for everyone, and they are losing a LOT of money because of it. My brother's Xbox RRODed about a month and a year after he bought it, the warranty was only one year, but due to the RROD deal they extended it and his was replaced. This is good customer service. I actually respect them even more for NOT recalling the product and instead extending the warranty, because otherwise you would end up with tons of xboxes in landfills... kudos to them.

I boycott sonny.
http://www.thebestpageintheuni.../c.cgi?u=sony_bullshit
Not because of this article, but he has such a way with words that I wanted to share that.

http://forums.anandtech.com/me...&keyword1=ea+hates+you
 

Zap

Elite Member
Oct 13, 1999
22,377
7
81
Alright, off topics aside... the flakey-but-passes-SeaTools 1.5TB drive has SD17 firmware. Tomorrow I'll flash it.

Hmmm, I need to check all my other drives. I have seven Seagate 1.5TB drives. Most recent one has CC1H so it should be fine.

It will be a chore since four of them are in dual external enclosures.
 

nyker96

Diamond Member
Apr 19, 2005
5,630
2
81
Originally posted by: RebateMonger
Originally posted by: nyker96
Noooo, not you Zap!!! if anyone would know better than to buy a 7200.11.
I've got one, too. A 1.5 TB Seagate that I got for $85 from Dell a few months ago. I thought long and hard about it, but couldn't resist the price. So far, I'm only using it for testing and for backups of stuff that I already have other backups of.

Seagates have been "OK" for me the past several years. I have several 7200.7 drives and some of those are developing bad sectors now. But remember those are several years old and many were running 24/7. And and my clients have a lot of 7200.10 drives, too. Those have been fine, so far. I don't have any 7200.8, 7200.9, or 7200.12 drives.

no kidding, when I saw that on the deal forum my jaw dropped to the floor. keep in mind that was when the WD 1tb was selling for like 110. then there was deals like 2x1.5tb seagate for 170/180, they are getting rid of these by any means. I almost pulled the trigger just cause my mind was flooded with "buy it now!! ... don't miss this sale" messages. god gave me strength, i came to my senses. I don't fault you guys for buying the 1.5s they were just selling at insane prices.

no don't get me wrong before the 7200.11s debacle I bought seagate for their 5yr warranty. probablly bought 2x seagate for every maxtor+wd combined. but the horror stories of 7200.11s are just too much. now I backup stuff to DVDs just so I don't worry too much about HD crashes.

 

Winterpool

Senior member
Mar 1, 2008
830
0
0
I ordered the supercheap 1.5 TB Seagate from Dell. I've a lot of data on there now, which I've got to remind myself to back up (got a WD1001FALS a couple of weeks ago for this purpose). I hope this thing isn't a ticking bomb. Has anyone had issues with these drives with the newer firmware? I'm reviewing some 'Hot Deals' threads, and it does look as if a great number of us couldn't resist the price per GB.
 

daw123

Platinum Member
Aug 30, 2008
2,593
0
0
Geez, I've just read this thread and I wished I had paid a little extra and bought the WD 1.5TB HDD instead of the Seagate.

I wonder when my drive will fail; I'm taking bets. Its past month 1. Who wants to bet $5 on months 2, 3, 4, 5, etc. :D
 

Elixer

Lifer
May 7, 2002
10,371
762
126
Originally posted by: nyker96
no don't get me wrong before the 7200.11s debacle I bought seagate for their 5yr warranty. probablly bought 2x seagate for every maxtor+wd combined. but the horror stories of 7200.11s are just too much. now I backup stuff to DVDs just so I don't worry too much about HD crashes.
You must have allot of free time then... backing up a 1/1.5 TB HD to DVD would take forever, and use up too many DVD-r's
I just end up buying another HD so I can use it as backup...