What should I do?

[LukFilm]

Do this FIRST - Go to your Profile, click on Payment Receiving Preferences and check YES to Block payments from U.S. users who do not provide a Confirmed Address. Then you will not have to deal with this problem ever again. Then REFUND his payment and tell him to confirm his address by placing a credit card on file with Paypal. If he doesn't want to do it, tell him to send you a money order. If he still doesn't want to do it, relist the auction. Don't leave any feedback yet.

 

[Synomenon]

Well I called the guy and told him that that I had to give him a refund because his account isn't verifed. Gave him 7 days to change it.

He told me that he's new to the whole eBay and PayPal thing and doesn't know how to verify his account so I told him to look it up on PayPal's website. He also told me that the shipping address he gave me is not his billing address.

So yeah, I don't trust this guy. Refund has been given and I'm going to relist my item.

 

[L1FE]

Originally posted by: leon94

Originally posted by: IsLNdbOi
Thanks akshatp. That's what I'm gonna do. Just refund his money and give him neutral.

Just afraid of retaliatory neutral or possibly even a negative.

Should I give him a week to get his account to a verified status?

You have just lost a lot of customers.

Ummm, not everyone is selling on EBay as a business. Maybe you should stop thinking from the viewpoint of an EBay power seller and more in line with someone selling a singular item at a singular point in time who isn't planning on opening up a business that has to factor in losses.

 

[Synomenon]

He replied to my email today and said that he has initiated the verification process on his account and that it's gonna take a few days. I replied telling him that once it's verified to go ahead and resend the payment.

 

[Synomenon]

Ok, I reposted the auction the same day I gave the guy his refund. Today, someone used "Buy It Now" again to purchase. This guy also has zero eBay feedback and has been a member since May 8, 2006 (since before I put up the first auction). He payed right away and his PayPal account is verified. Does this second guy sound legit to everyone?

 

[MikeyIs4Dcats]

Originally posted by: IsLNdbOi
Ok, I reposted the auction the same day I gave the guy his refund. Today, someone used "Buy It Now" again to purchase. This guy also has zero eBay feedback and has been a member since May 8, 2006 (since before I put up the first auction). He payed right away and his PayPal account is verified. Does this second guy sound legit to everyone?

you shouldn't have relisted the item if you were still leading the original buyer along....

 

[Synomenon]

Yeah, that's an error on my part. Anyway, the first buyer emailed me today and told me he's backing out so I'm ok with that.

I just checked again and this second buyer's shipping address is showing as "Confirmed" when I look at the payment summary in PayPal, BUT it says this next to "Payment From:":

'Buyer's Name' (The sender of this payment is Unverified)

 

[Synomenon]

I don't know what I was thinking when I relisted the auction. I totally forgot that I was giving the first buyer 7 days to get his account verified.

 

[Gigantopithecus]

Verification is kinda irrelevant in terms of protecting yourself from a PP SNAD, INR, or other fraudulent claim. Your buyers have to be confirmed, and you have to ship to the confirmed address. And you have to get tracking, and on items over $250 total you have to get a signature on delivery. And you have to ship within 7 days of the payment being received. And to protect yourself against SNAD claims on electronics items, record the serial number and send that info to your buyer through eBay. Then they can't pull some BS scam where they claim you sent them a defective item and then ship you back a different one of the same model.

You need to go over to fatwallet.com and read this thread: http://www.fatwallet.com/forums/message...476549&highlight_key=y&keyword1=paypal

I wish I had no scruples. I could live like a king scamming naive eBay sellers.

 

[Synomenon]

So even if his shipping address is confirmed, BUT his account is unverified if I:

- Ship the item within 7 days
- Ship via an online, trackable method that has to be signed for upon delivery AND has insurnace
- MY account is verified

PayPal should cover me?

 

[zanieladie]

Originally posted by: IsLNdbOi
I don't know what I was thinking when I relisted the auction. I totally forgot that I was giving the first buyer 7 days to get his account verified.

Yeah that was wrong - but it sounds like it turned out okay since the original buyer backed out.

 

[Gigantopithecus]

I believe that is correct, however, I've never shipped to anyone who's unverified but confirmed. You can also set up your PP account to only accept payments from people with confirmed addresses. See FatWallet on how to do that, too.

 

[Synomenon]

I've already set my PayPal account to accept payment only from ppl. with confirmed addresses. I guess since they dont' have that feature for verified accounts, it's not as important to have a verified account as it is to have a confirmed shipping address.