What part of "BACKUP" do people NOT understand!?!

[j00fek]

cant expect users/sheep to follow regular IT policy, our goals here are to NOTIFY all employees to backup atleast twice before the rollout dates

 

[OutHouse]

Originally posted by: Garet Jax

Originally posted by: thehstrybean
Let me tell ya, the world is made up of the dumbest people...and I work with all of them.

I assist the IT director at my high school, where I graduated from this year. Each year, we replace 1 of 3 labs, and the old computers are given to teachers. We send out emails stating that "hey, you're getting a new computer, back your sh!t up to the network". Each user has their own drive mapped through Novell, no problem. It's a 10 sec clicking job! But what do they do? Save EVERYTHING, syllabi, documents, sh!t like that, on their HDD!?! WTF?!

Why? You have a network drive for a reason! So far, I've had 10 teachers chew me out because I didn't check the boxes for their crap. Why didn't I? They were PII whiteboxes! I'm not gonna waste half an hour checking for the stuff YOU were supposed to backup! I've been yelled at and everything, and now, since my boss is out of town till tomorrow, the principles feel like they have the right to ORDER me to check 100+ HDD's so teachers won't have to waste their time retyping their sh!t. WTF? Not my job. We told them, and they didn't back it up! It's a blessing from God that I brought my HDD enclosure, or else I would have quit right there. This is the biggest load of sh!t...


CLIFFS:
1. Teachers know they're getting a new computer, we (IT dir and myself) tell them to backup to the network)
2. They don't backup, get all pissy with me
3. Boss is out of town, priciples sieze opportunity to ORDER me to go through 100+ HDDs looking for sh!t
4. I'm downright fuming pissed

You should ghost or equivalent any HD before wiping it. Obviously your teachers have shown a propensity to not back things up themselves. So you need to do it.

You guys are equally to blame.

bullsh*t this kid or his boss are not at fault. the users were told to put their stuff on a network drive, they failed to do so. I have dealt with this many many times in the corporate world and the standing rule at my company is if its important to you put it in your home folder which is mapped just for you.

 

[Golgatha]

Originally posted by: Czar
same that you cant garantee that backups are taken of local disks, same with if a hd gets broken, if its not on the network drive its gone, some users need it to happen so they start using the network drive

QFT. The first time I lost 2GB or so worth of MP3's (back when I ripped them with a 32x max CD-ROM and encoded them with a PII 350...so much wasted time) when accidentally reformatting the wrong partition of a 10GB drive, I swore to have a very robust backup solution in place. Loosing that data literally make me naucious. I am now a backup Nazi, but I have yet to loose anything in over 5 years.

My Plan:

Ghost image main disc and games disc. Keep images on partition on same RAID0 array called backups. Everything on the Backups partition is copied over to a single, separate drive residing in the same machine. An external enclosure housing a drive of equal size to the single, separate drive is used to backup the backups periodically and is stored off site. Extremely important files are stored to DVD-RAM and my USB pen drive (encrypted, since the USB pen drive is easy to loose).

 

[thehstrybean]

Originally posted by: dullard

Originally posted by: thehstrybean
And no, it isn't my job to make sure they can't save to their hard drive...I've done my job 100% and I get chewed out, cussed at and yelled at for it...They don't do their job AT ALL and they get to berate me for doing mine!

If there is a problem at work, it is your job to solve it. Simple as that. Don't try to pretend it is someone else's job. The "its not my job" excuse is the lamest excuse ever.

Originally posted by: sourceninja
We just force everyone to run a very locked down account. The only place they can really save files is in My documents and on the network .

Exactly.

1. We tell them, we show them. I did all I could to recover them (just went through all the HDDs and nothing, which amazes me), and I'm still getting yelled at. I've told them I've done all I could, and nothing.

2. Since we use Novell, we can ONLY push out restrictions through templates of user accounts in ConsoleOne. Windows rights won't work right with our combo of ZenWorks and the client template. So the best we can do is to move the "My Docs" to their user drive.

 

[thehstrybean]

Originally posted by: Golgatha

Originally posted by: Czar
same that you cant garantee that backups are taken of local disks, same with if a hd gets broken, if its not on the network drive its gone, some users need it to happen so they start using the network drive

QFT. The first time I lost 2GB or so worth of MP3's (back when I ripped them with a 32x max CD-ROM and encoded them with a PII 350...so much wasted time) when accidentally reformatting the wrong partition of a 10GB drive, I swore to have a very robust backup solution in place. I am now a backup Nazi, but I have yet to loose anything in over 5 years.

My Plan:

Ghost image main disc and games disc. Keep images on partition on same RAID0 array called backups. Everything on the Backups partition is copied over to a single, separate drive residing in the same machine. An external enclosure housing a drive of equal size to the single, separate drive is used to backup the backups periodically and is stored off site. Extremely important files are stored to DVD-RAM and my USB pen drive (encrypted, since the USB pen drive is easy to loose).

Wow. I lost some stuff, but now I just have a 320GB HDD on my home file server that I make periodic backups with Acronis to...No problems yet...I would love to do that to teacher computers, but like I said, we just don't have the network space...Somday, maybe...

 

[allisolm]

That's what their supposed to do here

LOL
I give up!

 

[GasX]

I love a good rant about a person who provides ****** service blaming his customer for making his job hard.

 

[thehstrybean]

Sorry, sorry everybody. I know my grammer sucks right now...but really, that's the LAST thing on my mind...I'll work on it...

 

[DaiShan]

Checking that their data was backed up is absolutely your job. I've worked for Government and large corporations as a contractor, and the very first rule of deploying a new machine to a user is to verify with them that their data was backed up. You do NOT EVER just remove their old box and set up the new box without first checking that the data was backed up. That being said, you should set up a policy so that they can only save documents to their network drives, then you don't have to deal with this.

 

[thehstrybean]

Originally posted by: Mwilding
I love a good rant about a person who provides ****** service blaming his customer for making his job hard.

WTF? Did youi READ the thread and posts, or did you just make an asumption from the thread title?

 

[NuclearNed]

People are stupid and rarely will do what you tell them. With that in mind, you will be on the receiving end of a lot less yelling if you be a little proactive and assume that your users are stupid. Do as much as possible to keep your users happy, even if you find that you are doing things that you shouldn't have to do. They are the reason you have a job.

 

[Platypus]

Get a better job outside the black void known as academia..

 

[thehstrybean]

Originally posted by: NuclearNed
People are stupid and rarely will do what you tell them. With that in mind, you will be on the receiving end of a lot less yelling if you be a little proactive and assume that your users are stupid. Do as much as possible to keep your users happy, even if you find that you are doing things that you shouldn't have to do. They are the reason you have a job.

They are, and I understand that. But the problem is that we have less than a month to deploy 100+ machines, and it saves us time so we can get done, and they KNOW this...that's what frustrates me...

 

[thehstrybean]

Originally posted by: Platypus
Get a better job outside the black void known as academia..

That's my plan...hopefully....

 

[DaiShan]

Originally posted by: Citrix

Originally posted by: Garet Jax

Originally posted by: thehstrybean
Let me tell ya, the world is made up of the dumbest people...and I work with all of them.

I assist the IT director at my high school, where I graduated from this year. Each year, we replace 1 of 3 labs, and the old computers are given to teachers. We send out emails stating that "hey, you're getting a new computer, back your sh!t up to the network". Each user has their own drive mapped through Novell, no problem. It's a 10 sec clicking job! But what do they do? Save EVERYTHING, syllabi, documents, sh!t like that, on their HDD!?! WTF?!

Why? You have a network drive for a reason! So far, I've had 10 teachers chew me out because I didn't check the boxes for their crap. Why didn't I? They were PII whiteboxes! I'm not gonna waste half an hour checking for the stuff YOU were supposed to backup! I've been yelled at and everything, and now, since my boss is out of town till tomorrow, the principles feel like they have the right to ORDER me to check 100+ HDD's so teachers won't have to waste their time retyping their sh!t. WTF? Not my job. We told them, and they didn't back it up! It's a blessing from God that I brought my HDD enclosure, or else I would have quit right there. This is the biggest load of sh!t...


CLIFFS:
1. Teachers know they're getting a new computer, we (IT dir and myself) tell them to backup to the network)
2. They don't backup, get all pissy with me
3. Boss is out of town, priciples sieze opportunity to ORDER me to go through 100+ HDDs looking for sh!t
4. I'm downright fuming pissed

You should ghost or equivalent any HD before wiping it. Obviously your teachers have shown a propensity to not back things up themselves. So you need to do it.

You guys are equally to blame.

bullsh*t this kid or his boss are not at fault. the users were told to put their stuff on a network drive, they failed to do so. I have dealt with this many many times in the corporate world and the standing rule at my company is if its important to you put it in your home folder which is mapped just for you.

I REALLY hope you aren't a sys admin. It's his job to make his users life easier, not vice versa. Teachers are paid to teach, not to know how to backup their computers, that's what the OP is paid for. This is how it is in every organization that I've worked for. The end user simply is not qualified to know that they've backed up everything, that's why you image or dump the data somewhere for 4-6 weeks. Also the OP and his boss are at fault for even ALLOWING them to save to any place other than the network drive or My Documents, I see multiple failures on their part. If I treated my clients like the op treats his users I would quickly be out of a job.

 

[GuitarDaddy]

You lost one of my favorite porn vid's you little twit!!! Find it NOOOOW!!!!!!

 

[Czar]

Originally posted by: DaiShan
Checking that their data was backed up is absolutely your job. I've worked for Government and large corporations as a contractor, and the very first rule of deploying a new machine to a user is to verify with them that their data was backed up. You do NOT EVER just remove their old box and set up the new box without first checking that the data was backed up. That being said, you should set up a policy so that they can only save documents to their network drives, then you don't have to deal with this.

contractor dont make policy, IT administrators do

and read up the rest of the thread

 

[OutHouse]

Originally posted by: DaiShan
Checking that their data was backed up is absolutely your job. I've worked for Government and large corporations as a contractor, and the very first rule of deploying a new machine to a user is to verify with them that their data was backed up. You do NOT EVER just remove their old box and set up the new box without first checking that the data was backed up. That being said, you should set up a policy so that they can only save documents to their network drives, then you don't have to deal with this.

maybe at your company but not at mine. the only user data i am responsible for is whats on the file server that holds the home folder. if the help desk has to go replace a pc the user damn well better have saved their documents to either their home or dept folder. our IT dept is not in the business of baby sitting the user.

 

[Czar]

Originally posted by: DaiShan

Originally posted by: Citrix

Originally posted by: Garet Jax

Originally posted by: thehstrybean
Let me tell ya, the world is made up of the dumbest people...and I work with all of them.

I assist the IT director at my high school, where I graduated from this year. Each year, we replace 1 of 3 labs, and the old computers are given to teachers. We send out emails stating that "hey, you're getting a new computer, back your sh!t up to the network". Each user has their own drive mapped through Novell, no problem. It's a 10 sec clicking job! But what do they do? Save EVERYTHING, syllabi, documents, sh!t like that, on their HDD!?! WTF?!

Why? You have a network drive for a reason! So far, I've had 10 teachers chew me out because I didn't check the boxes for their crap. Why didn't I? They were PII whiteboxes! I'm not gonna waste half an hour checking for the stuff YOU were supposed to backup! I've been yelled at and everything, and now, since my boss is out of town till tomorrow, the principles feel like they have the right to ORDER me to check 100+ HDD's so teachers won't have to waste their time retyping their sh!t. WTF? Not my job. We told them, and they didn't back it up! It's a blessing from God that I brought my HDD enclosure, or else I would have quit right there. This is the biggest load of sh!t...


CLIFFS:
1. Teachers know they're getting a new computer, we (IT dir and myself) tell them to backup to the network)
2. They don't backup, get all pissy with me
3. Boss is out of town, priciples sieze opportunity to ORDER me to go through 100+ HDDs looking for sh!t
4. I'm downright fuming pissed

You should ghost or equivalent any HD before wiping it. Obviously your teachers have shown a propensity to not back things up themselves. So you need to do it.

You guys are equally to blame.

bullsh*t this kid or his boss are not at fault. the users were told to put their stuff on a network drive, they failed to do so. I have dealt with this many many times in the corporate world and the standing rule at my company is if its important to you put it in your home folder which is mapped just for you.

I REALLY hope you aren't a sys admin. It's his job to make his users life easier, not vice versa. Teachers are paid to teach, not to know how to backup their computers, that's what the OP is paid for. This is how it is in every organization that I've worked for. The end user simply is not qualified to know that they've backed up everything, that's why you image or dump the data somewhere for 4-6 weeks. Also the OP and his boss are at fault for even ALLOWING them to save to any place other than the network drive or My Documents, I see multiple failures on their part. If I treated my clients like the op treats his users I would quickly be out of a job.

read the rest of the thread

 

[Czar]

Originally posted by: Citrix

Originally posted by: DaiShan
Checking that their data was backed up is absolutely your job. I've worked for Government and large corporations as a contractor, and the very first rule of deploying a new machine to a user is to verify with them that their data was backed up. You do NOT EVER just remove their old box and set up the new box without first checking that the data was backed up. That being said, you should set up a policy so that they can only save documents to their network drives, then you don't have to deal with this.

maybe at your company but not at mine. the only user data i am responsible for is whats on the file server that holds the home folder. if the help desk has to go replace a pc the user damn well better have saved their documents to either their home or dept folder. our IT dept is not in the business of baby sitting the user.

exactly

 

[Thraxen]

Originally posted by: Citrix
\maybe at your company but not at mine. the only user data i am responsible for is whats on the file server that holds the home folder. if the help desk has to go replace a pc the user damn well better have saved their documents to either their home or dept folder. our IT dept is not in the business of baby sitting the user.

It's the same here too. Users are instructed to save everything they wish to keep on the network. In fact, the company rules specifically prohibit saving any work related files any place else.

 

[sourceninja]

Originally posted by: thehstrybean

Originally posted by: dullard

Originally posted by: thehstrybean
And no, it isn't my job to make sure they can't save to their hard drive...I've done my job 100% and I get chewed out, cussed at and yelled at for it...They don't do their job AT ALL and they get to berate me for doing mine!

If there is a problem at work, it is your job to solve it. Simple as that. Don't try to pretend it is someone else's job. The "its not my job" excuse is the lamest excuse ever.

Originally posted by: sourceninja
We just force everyone to run a very locked down account. The only place they can really save files is in My documents and on the network .

Exactly.

1. We tell them, we show them. I did all I could to recover them (just went through all the HDDs and nothing, which amazes me), and I'm still getting yelled at. I've told them I've done all I could, and nothing.

2. Since we use Novell, we can ONLY push out restrictions through templates of user accounts in ConsoleOne. Windows rights won't work right with our combo of ZenWorks and the client template. So the best we can do is to move the "My Docs" to their user drive.

Your novell setup sucks compared to our novell setup

 

[DaiShan]

Originally posted by: Citrix

Originally posted by: DaiShan
Checking that their data was backed up is absolutely your job. I've worked for Government and large corporations as a contractor, and the very first rule of deploying a new machine to a user is to verify with them that their data was backed up. You do NOT EVER just remove their old box and set up the new box without first checking that the data was backed up. That being said, you should set up a policy so that they can only save documents to their network drives, then you don't have to deal with this.

maybe at your company but not at mine. the only user data i am responsible for is whats on the file server that holds the home folder. if the help desk has to go replace a pc the user damn well better have saved their documents to either their home or dept folder. our IT dept is not in the business of baby sitting the user.

You have failed as a sys admin if you are allowing user data to be lost. Do you really not either a) backup user data nightly/weekly or b) force them to save to their home drive? Sounds like I can drum up some more business if this is the case. What too many people in IT fail to realize is (in the majority of cases) the IT department does not make the company a dime. If they lose an important sales document and it costs them 100k, you really think they will hesitate a second before firing you? Many upper managers don't care what IT does until there is a problem, and you're treading on thin ice if you aren't backing up user data. Hard drives will fail, it's just a matter of time.

 

[OutHouse]

Originally posted by: DaiShan

Originally posted by: Citrix

Originally posted by: Garet Jax

Originally posted by: thehstrybean
Let me tell ya, the world is made up of the dumbest people...and I work with all of them.

I assist the IT director at my high school, where I graduated from this year. Each year, we replace 1 of 3 labs, and the old computers are given to teachers. We send out emails stating that "hey, you're getting a new computer, back your sh!t up to the network". Each user has their own drive mapped through Novell, no problem. It's a 10 sec clicking job! But what do they do? Save EVERYTHING, syllabi, documents, sh!t like that, on their HDD!?! WTF?!

Why? You have a network drive for a reason! So far, I've had 10 teachers chew me out because I didn't check the boxes for their crap. Why didn't I? They were PII whiteboxes! I'm not gonna waste half an hour checking for the stuff YOU were supposed to backup! I've been yelled at and everything, and now, since my boss is out of town till tomorrow, the principles feel like they have the right to ORDER me to check 100+ HDD's so teachers won't have to waste their time retyping their sh!t. WTF? Not my job. We told them, and they didn't back it up! It's a blessing from God that I brought my HDD enclosure, or else I would have quit right there. This is the biggest load of sh!t...


CLIFFS:
1. Teachers know they're getting a new computer, we (IT dir and myself) tell them to backup to the network)
2. They don't backup, get all pissy with me
3. Boss is out of town, priciples sieze opportunity to ORDER me to go through 100+ HDDs looking for sh!t
4. I'm downright fuming pissed

You should ghost or equivalent any HD before wiping it. Obviously your teachers have shown a propensity to not back things up themselves. So you need to do it.

You guys are equally to blame.

bullsh*t this kid or his boss are not at fault. the users were told to put their stuff on a network drive, they failed to do so. I have dealt with this many many times in the corporate world and the standing rule at my company is if its important to you put it in your home folder which is mapped just for you.

I REALLY hope you aren't a sys admin. It's his job to make his users life easier, not vice versa. Teachers are paid to teach, not to know how to backup their computers, that's what the OP is paid for. This is how it is in every organization that I've worked for. The end user simply is not qualified to know that they've backed up everything, that's why you image or dump the data somewhere for 4-6 weeks. Also the OP and his boss are at fault for even ALLOWING them to save to any place other than the network drive or My Documents, I see multiple failures on their part. If I treated my clients like the op treats his users I would quickly be out of a job.

Yes i am a sys admin, been doing this for 8 years now. You are wrong the teacher is paid to maintain their electronic data just as they would their paper data.

 

[DaiShan]

Originally posted by: Thraxen

Originally posted by: Citrix
\maybe at your company but not at mine. the only user data i am responsible for is whats on the file server that holds the home folder. if the help desk has to go replace a pc the user damn well better have saved their documents to either their home or dept folder. our IT dept is not in the business of baby sitting the user.

It's the same here too. Users are instructed to save everything they wish to keep on the network. In fact, the company rules specifically prohibit saving any work related files any place else.

EXACTLY.