What part of "BACKUP" do people NOT understand!?!

[GasX]

Originally posted by: thehstrybean

Originally posted by: Mwilding
I love a good rant about a person who provides ****** service blaming his customer for making his job hard.

WTF? Did youi READ the thread and posts, or did you just make an asumption from the thread title?

Yes I read the thread. There is this thing in the real world called the client or stakeholder. The OP's clients are the teachers. His job is to provide service to the teachers. Sending out a notice telling people who clearly will fvck up the process that they have to back-up their files or else is poor customer service.

Passing the back-up responsibilities onto those least qualified to do it and then moaning when it ends up back on his lap is immature and unprofessional. He has a crappy job ahead of him, but as discussed elsewhere in this thread, that could have been addressed by better proactive systems administration.

 

[DaiShan]

Originally posted by: Citrix

Originally posted by: DaiShan

Originally posted by: Citrix

Originally posted by: Garet Jax

Originally posted by: thehstrybean
Let me tell ya, the world is made up of the dumbest people...and I work with all of them.

I assist the IT director at my high school, where I graduated from this year. Each year, we replace 1 of 3 labs, and the old computers are given to teachers. We send out emails stating that "hey, you're getting a new computer, back your sh!t up to the network". Each user has their own drive mapped through Novell, no problem. It's a 10 sec clicking job! But what do they do? Save EVERYTHING, syllabi, documents, sh!t like that, on their HDD!?! WTF?!

Why? You have a network drive for a reason! So far, I've had 10 teachers chew me out because I didn't check the boxes for their crap. Why didn't I? They were PII whiteboxes! I'm not gonna waste half an hour checking for the stuff YOU were supposed to backup! I've been yelled at and everything, and now, since my boss is out of town till tomorrow, the principles feel like they have the right to ORDER me to check 100+ HDD's so teachers won't have to waste their time retyping their sh!t. WTF? Not my job. We told them, and they didn't back it up! It's a blessing from God that I brought my HDD enclosure, or else I would have quit right there. This is the biggest load of sh!t...


CLIFFS:
1. Teachers know they're getting a new computer, we (IT dir and myself) tell them to backup to the network)
2. They don't backup, get all pissy with me
3. Boss is out of town, priciples sieze opportunity to ORDER me to go through 100+ HDDs looking for sh!t
4. I'm downright fuming pissed

You should ghost or equivalent any HD before wiping it. Obviously your teachers have shown a propensity to not back things up themselves. So you need to do it.

You guys are equally to blame.

bullsh*t this kid or his boss are not at fault. the users were told to put their stuff on a network drive, they failed to do so. I have dealt with this many many times in the corporate world and the standing rule at my company is if its important to you put it in your home folder which is mapped just for you.

I REALLY hope you aren't a sys admin. It's his job to make his users life easier, not vice versa. Teachers are paid to teach, not to know how to backup their computers, that's what the OP is paid for. This is how it is in every organization that I've worked for. The end user simply is not qualified to know that they've backed up everything, that's why you image or dump the data somewhere for 4-6 weeks. Also the OP and his boss are at fault for even ALLOWING them to save to any place other than the network drive or My Documents, I see multiple failures on their part. If I treated my clients like the op treats his users I would quickly be out of a job.

Yes i am a sys admin, been doing this for 8 years now. You are wrong the teacher is paid to maintain their electronic data just as they would their paper data.

I feel sorry for your users if there are no safeguards in place for their data.

 

[wheresmybacon]

Policies and service level agreements exist for a reason. Even for in-house administration, ?the business? (the teachers) should know what to expect when it comes to what you support. If an SLA has been established then this one is on the users. You can?t reasonably be expected to comb through each drive where people have saved god knows what god knows where.

If there?s no formal SLA or policy and it?s merely word of mouth as to how and what?s being backed up, then this one?s your fault. Get busy on those drives and get back to us in a week or so.

 

[thehstrybean]

Originally posted by: DaiShan

Originally posted by: Citrix

Originally posted by: Garet Jax

Originally posted by: thehstrybean
Let me tell ya, the world is made up of the dumbest people...and I work with all of them.

I assist the IT director at my high school, where I graduated from this year. Each year, we replace 1 of 3 labs, and the old computers are given to teachers. We send out emails stating that "hey, you're getting a new computer, back your sh!t up to the network". Each user has their own drive mapped through Novell, no problem. It's a 10 sec clicking job! But what do they do? Save EVERYTHING, syllabi, documents, sh!t like that, on their HDD!?! WTF?!

Why? You have a network drive for a reason! So far, I've had 10 teachers chew me out because I didn't check the boxes for their crap. Why didn't I? They were PII whiteboxes! I'm not gonna waste half an hour checking for the stuff YOU were supposed to backup! I've been yelled at and everything, and now, since my boss is out of town till tomorrow, the principles feel like they have the right to ORDER me to check 100+ HDD's so teachers won't have to waste their time retyping their sh!t. WTF? Not my job. We told them, and they didn't back it up! It's a blessing from God that I brought my HDD enclosure, or else I would have quit right there. This is the biggest load of sh!t...


CLIFFS:
1. Teachers know they're getting a new computer, we (IT dir and myself) tell them to backup to the network)
2. They don't backup, get all pissy with me
3. Boss is out of town, priciples sieze opportunity to ORDER me to go through 100+ HDDs looking for sh!t
4. I'm downright fuming pissed

You should ghost or equivalent any HD before wiping it. Obviously your teachers have shown a propensity to not back things up themselves. So you need to do it.

You guys are equally to blame.

bullsh*t this kid or his boss are not at fault. the users were told to put their stuff on a network drive, they failed to do so. I have dealt with this many many times in the corporate world and the standing rule at my company is if its important to you put it in your home folder which is mapped just for you.

I REALLY hope you aren't a sys admin. It's his job to make his users life easier, not vice versa. Teachers are paid to teach, not to know how to backup their computers, that's what the OP is paid for. This is how it is in every organization that I've worked for. The end user simply is not qualified to know that they've backed up everything, that's why you image or dump the data somewhere for 4-6 weeks. Also the OP and his boss are at fault for even ALLOWING them to save to any place other than the network drive or My Documents, I see multiple failures on their part. If I treated my clients like the op treats his users I would quickly be out of a job.

Did you miss the part about us not being able to push out restrictions? It's in their contract that THEY are responsible for their data...it's even on a sheet that they sign...

 

[DaiShan]

Originally posted by: thehstrybean

Originally posted by: DaiShan

Originally posted by: Citrix

Originally posted by: Garet Jax

Originally posted by: thehstrybean
Let me tell ya, the world is made up of the dumbest people...and I work with all of them.

I assist the IT director at my high school, where I graduated from this year. Each year, we replace 1 of 3 labs, and the old computers are given to teachers. We send out emails stating that "hey, you're getting a new computer, back your sh!t up to the network". Each user has their own drive mapped through Novell, no problem. It's a 10 sec clicking job! But what do they do? Save EVERYTHING, syllabi, documents, sh!t like that, on their HDD!?! WTF?!

Why? You have a network drive for a reason! So far, I've had 10 teachers chew me out because I didn't check the boxes for their crap. Why didn't I? They were PII whiteboxes! I'm not gonna waste half an hour checking for the stuff YOU were supposed to backup! I've been yelled at and everything, and now, since my boss is out of town till tomorrow, the principles feel like they have the right to ORDER me to check 100+ HDD's so teachers won't have to waste their time retyping their sh!t. WTF? Not my job. We told them, and they didn't back it up! It's a blessing from God that I brought my HDD enclosure, or else I would have quit right there. This is the biggest load of sh!t...


CLIFFS:
1. Teachers know they're getting a new computer, we (IT dir and myself) tell them to backup to the network)
2. They don't backup, get all pissy with me
3. Boss is out of town, priciples sieze opportunity to ORDER me to go through 100+ HDDs looking for sh!t
4. I'm downright fuming pissed

You should ghost or equivalent any HD before wiping it. Obviously your teachers have shown a propensity to not back things up themselves. So you need to do it.

You guys are equally to blame.

bullsh*t this kid or his boss are not at fault. the users were told to put their stuff on a network drive, they failed to do so. I have dealt with this many many times in the corporate world and the standing rule at my company is if its important to you put it in your home folder which is mapped just for you.

I REALLY hope you aren't a sys admin. It's his job to make his users life easier, not vice versa. Teachers are paid to teach, not to know how to backup their computers, that's what the OP is paid for. This is how it is in every organization that I've worked for. The end user simply is not qualified to know that they've backed up everything, that's why you image or dump the data somewhere for 4-6 weeks. Also the OP and his boss are at fault for even ALLOWING them to save to any place other than the network drive or My Documents, I see multiple failures on their part. If I treated my clients like the op treats his users I would quickly be out of a job.

Did you miss the part about us not being able to push out restrictions? It's in their contract that THEY are responsible for their data...it's even on a sheet that they sign...

If you have written policy, that should suffice, assuming they have signed a contract that says they are responsible for backing up their data (personally I've never come across this, but I'll take your word for it) then they are at fault. This was not in your OP, or in the thread.

 

[OutHouse]

Originally posted by: DaiShan

Originally posted by: Citrix

Originally posted by: DaiShan
Checking that their data was backed up is absolutely your job. I've worked for Government and large corporations as a contractor, and the very first rule of deploying a new machine to a user is to verify with them that their data was backed up. You do NOT EVER just remove their old box and set up the new box without first checking that the data was backed up. That being said, you should set up a policy so that they can only save documents to their network drives, then you don't have to deal with this.

maybe at your company but not at mine. the only user data i am responsible for is whats on the file server that holds the home folder. if the help desk has to go replace a pc the user damn well better have saved their documents to either their home or dept folder. our IT dept is not in the business of baby sitting the user.

You have failed as a sys admin if you are allowing user data to be lost. Do you really not either a) backup user data nightly/weekly or b) force them to save to their home drive? Sounds like I can drum up some more business if this is the case. What too many people in IT fail to realize is (in the majority of cases) the IT department does not make the company a dime. If they lose an important sales document and it costs them 100k, you really think they will hesitate a second before firing you? Many upper managers don't care what IT does until there is a problem, and you're treading on thin ice if you aren't backing up user data. Hard drives will fail, it's just a matter of time.

ummm dude, our file server is over 15 gb and is backed up 3 times a day with Legato and we have 10 tape cartiages with 10 tapes each that gets rotated and sent to iron mountain every day. if the user puts their IMPORTANT files in their home or dept folders it will not get lost. they know this and use it. the ones who do not are the ones who come crying and the first thing we ask is "did save the data to your home drive per company policy"? we have over 2,000 pc's and 300 laptops in various offices all over the country we do not have the time to audit a users box for data. even if we did we would not know what data to look for. this is the users responsibilty.

 

[thehstrybean]

Originally posted by: hungfarover
Policies and service level agreements exist for a reason. Even for in-house administration, ?the business? (the teachers) should know what to expect when it comes to what you support. If an SLA has been established then this one is on the users. You can?t reasonably be expected to comb through each drive where people have saved god knows what god knows where.

If there?s no formal SLA or policy and it?s merely word of mouth as to how and what?s being backed up, then this one?s your fault. Get busy on those drives and get back to us in a week or so.

There's a formal SLA, and I just got done checking...nothing...It's crazy...

 

[OutHouse]

Originally posted by: DaiShan

Originally posted by: Citrix

Originally posted by: DaiShan

Originally posted by: Citrix

Originally posted by: Garet Jax

Originally posted by: thehstrybean
Let me tell ya, the world is made up of the dumbest people...and I work with all of them.

I assist the IT director at my high school, where I graduated from this year. Each year, we replace 1 of 3 labs, and the old computers are given to teachers. We send out emails stating that "hey, you're getting a new computer, back your sh!t up to the network". Each user has their own drive mapped through Novell, no problem. It's a 10 sec clicking job! But what do they do? Save EVERYTHING, syllabi, documents, sh!t like that, on their HDD!?! WTF?!

Why? You have a network drive for a reason! So far, I've had 10 teachers chew me out because I didn't check the boxes for their crap. Why didn't I? They were PII whiteboxes! I'm not gonna waste half an hour checking for the stuff YOU were supposed to backup! I've been yelled at and everything, and now, since my boss is out of town till tomorrow, the principles feel like they have the right to ORDER me to check 100+ HDD's so teachers won't have to waste their time retyping their sh!t. WTF? Not my job. We told them, and they didn't back it up! It's a blessing from God that I brought my HDD enclosure, or else I would have quit right there. This is the biggest load of sh!t...


CLIFFS:
1. Teachers know they're getting a new computer, we (IT dir and myself) tell them to backup to the network)
2. They don't backup, get all pissy with me
3. Boss is out of town, priciples sieze opportunity to ORDER me to go through 100+ HDDs looking for sh!t
4. I'm downright fuming pissed

You should ghost or equivalent any HD before wiping it. Obviously your teachers have shown a propensity to not back things up themselves. So you need to do it.

You guys are equally to blame.

bullsh*t this kid or his boss are not at fault. the users were told to put their stuff on a network drive, they failed to do so. I have dealt with this many many times in the corporate world and the standing rule at my company is if its important to you put it in your home folder which is mapped just for you.

I REALLY hope you aren't a sys admin. It's his job to make his users life easier, not vice versa. Teachers are paid to teach, not to know how to backup their computers, that's what the OP is paid for. This is how it is in every organization that I've worked for. The end user simply is not qualified to know that they've backed up everything, that's why you image or dump the data somewhere for 4-6 weeks. Also the OP and his boss are at fault for even ALLOWING them to save to any place other than the network drive or My Documents, I see multiple failures on their part. If I treated my clients like the op treats his users I would quickly be out of a job.

Yes i am a sys admin, been doing this for 8 years now. You are wrong the teacher is paid to maintain their electronic data just as they would their paper data.

I feel sorry for your users if there are no safeguards in place for their data.

its clear you have no idea how a network drive works or how a IT Dept works. if people in marketing or finance saved their spreadsheets or marketing documents on their pc and it crashes that is their own fault. we make it clear that work PC are not backed up and to use the network drive. any business that backups a persons PC is wasting time and money.

 

[thehstrybean]

Originally posted by: sourceninja

Originally posted by: thehstrybean

Originally posted by: dullard

Originally posted by: thehstrybean
And no, it isn't my job to make sure they can't save to their hard drive...I've done my job 100% and I get chewed out, cussed at and yelled at for it...They don't do their job AT ALL and they get to berate me for doing mine!

If there is a problem at work, it is your job to solve it. Simple as that. Don't try to pretend it is someone else's job. The "its not my job" excuse is the lamest excuse ever.

Originally posted by: sourceninja
We just force everyone to run a very locked down account. The only place they can really save files is in My documents and on the network .

Exactly.

1. We tell them, we show them. I did all I could to recover them (just went through all the HDDs and nothing, which amazes me), and I'm still getting yelled at. I've told them I've done all I could, and nothing.

2. Since we use Novell, we can ONLY push out restrictions through templates of user accounts in ConsoleOne. Windows rights won't work right with our combo of ZenWorks and the client template. So the best we can do is to move the "My Docs" to their user drive.

Your novell setup sucks compared to our novell setup

It does. I can testify to that. We were going to do in-place upgrades for all of our servers, but one of them had a bad install, so we lost some stuff. We don't have time to redo it, so it's the way it is. No teacher has had a problem except for them...

 

[wheresmybacon]

Originally posted by: thehstrybean

Originally posted by: DaiShan

Originally posted by: Citrix

Originally posted by: Garet Jax

Originally posted by: thehstrybean
Let me tell ya, the world is made up of the dumbest people...and I work with all of them.

I assist the IT director at my high school, where I graduated from this year. Each year, we replace 1 of 3 labs, and the old computers are given to teachers. We send out emails stating that "hey, you're getting a new computer, back your sh!t up to the network". Each user has their own drive mapped through Novell, no problem. It's a 10 sec clicking job! But what do they do? Save EVERYTHING, syllabi, documents, sh!t like that, on their HDD!?! WTF?!

Why? You have a network drive for a reason! So far, I've had 10 teachers chew me out because I didn't check the boxes for their crap. Why didn't I? They were PII whiteboxes! I'm not gonna waste half an hour checking for the stuff YOU were supposed to backup! I've been yelled at and everything, and now, since my boss is out of town till tomorrow, the principles feel like they have the right to ORDER me to check 100+ HDD's so teachers won't have to waste their time retyping their sh!t. WTF? Not my job. We told them, and they didn't back it up! It's a blessing from God that I brought my HDD enclosure, or else I would have quit right there. This is the biggest load of sh!t...


CLIFFS:
1. Teachers know they're getting a new computer, we (IT dir and myself) tell them to backup to the network)
2. They don't backup, get all pissy with me
3. Boss is out of town, priciples sieze opportunity to ORDER me to go through 100+ HDDs looking for sh!t
4. I'm downright fuming pissed

You should ghost or equivalent any HD before wiping it. Obviously your teachers have shown a propensity to not back things up themselves. So you need to do it.

You guys are equally to blame.

bullsh*t this kid or his boss are not at fault. the users were told to put their stuff on a network drive, they failed to do so. I have dealt with this many many times in the corporate world and the standing rule at my company is if its important to you put it in your home folder which is mapped just for you.

I REALLY hope you aren't a sys admin. It's his job to make his users life easier, not vice versa. Teachers are paid to teach, not to know how to backup their computers, that's what the OP is paid for. This is how it is in every organization that I've worked for. The end user simply is not qualified to know that they've backed up everything, that's why you image or dump the data somewhere for 4-6 weeks. Also the OP and his boss are at fault for even ALLOWING them to save to any place other than the network drive or My Documents, I see multiple failures on their part. If I treated my clients like the op treats his users I would quickly be out of a job.

Did you miss the part about us not being able to push out restrictions? It's in their contract that THEY are responsible for their data...it's even on a sheet that they sign...

Exactly. All our users sign a sheet too. When you're one of a couple administrators who support more than 500 network devices scattered through half of a State, you can't be reasonably expected to hand-hold Joe-user through every aspect of his computing.

 

[Pacemaker]

Where I used to work (when I was a helpdesk slave) the hard drives are locked down you cannot save to them unless you are in the admin group. If you want to save something you do it on a network drive, but of course we had people who would call us and say, "Word just crashed and I had been working on a document for 6 hours. Can you get it back?" My reply was, "Do you have auto-recover turned on?" They check then reply, "No" I reply, "ok when was the last time you saved it? User says, "I hadn't yet when the program crashed"

How does one work on a document for 6 HOURS and not save..... Seriously. I had her turn on auto-recover, and let her know that saving periodically was a good thing. I just can't believe that they expect us to somehow be able to make up for pure incompetence.

 

[thehstrybean]

Originally posted by: hungfarover

Originally posted by: thehstrybean

Originally posted by: DaiShan

Originally posted by: Citrix

Originally posted by: Garet Jax

Originally posted by: thehstrybean
Let me tell ya, the world is made up of the dumbest people...and I work with all of them.

I assist the IT director at my high school, where I graduated from this year. Each year, we replace 1 of 3 labs, and the old computers are given to teachers. We send out emails stating that "hey, you're getting a new computer, back your sh!t up to the network". Each user has their own drive mapped through Novell, no problem. It's a 10 sec clicking job! But what do they do? Save EVERYTHING, syllabi, documents, sh!t like that, on their HDD!?! WTF?!

Why? You have a network drive for a reason! So far, I've had 10 teachers chew me out because I didn't check the boxes for their crap. Why didn't I? They were PII whiteboxes! I'm not gonna waste half an hour checking for the stuff YOU were supposed to backup! I've been yelled at and everything, and now, since my boss is out of town till tomorrow, the principles feel like they have the right to ORDER me to check 100+ HDD's so teachers won't have to waste their time retyping their sh!t. WTF? Not my job. We told them, and they didn't back it up! It's a blessing from God that I brought my HDD enclosure, or else I would have quit right there. This is the biggest load of sh!t...


CLIFFS:
1. Teachers know they're getting a new computer, we (IT dir and myself) tell them to backup to the network)
2. They don't backup, get all pissy with me
3. Boss is out of town, priciples sieze opportunity to ORDER me to go through 100+ HDDs looking for sh!t
4. I'm downright fuming pissed

You should ghost or equivalent any HD before wiping it. Obviously your teachers have shown a propensity to not back things up themselves. So you need to do it.

You guys are equally to blame.

bullsh*t this kid or his boss are not at fault. the users were told to put their stuff on a network drive, they failed to do so. I have dealt with this many many times in the corporate world and the standing rule at my company is if its important to you put it in your home folder which is mapped just for you.

I REALLY hope you aren't a sys admin. It's his job to make his users life easier, not vice versa. Teachers are paid to teach, not to know how to backup their computers, that's what the OP is paid for. This is how it is in every organization that I've worked for. The end user simply is not qualified to know that they've backed up everything, that's why you image or dump the data somewhere for 4-6 weeks. Also the OP and his boss are at fault for even ALLOWING them to save to any place other than the network drive or My Documents, I see multiple failures on their part. If I treated my clients like the op treats his users I would quickly be out of a job.

Did you miss the part about us not being able to push out restrictions? It's in their contract that THEY are responsible for their data...it's even on a sheet that they sign...

Exactly. All our users sign a sheet too. When you're one of a couple administrators who support more than 500 network devices scattered through half of a State, you can't be reasonably expected to hand-hold Joe-user through every aspect of his computing.

Thank you. With the number of people we have, it's just not possible.

 

[ultimatebob]

Originally posted by: DaiShan

I REALLY hope you aren't a sys admin. It's his job to make his users life easier, not vice versa. Teachers are paid to teach, not to know how to backup their computers, that's what the OP is paid for. This is how it is in every organization that I've worked for. The end user simply is not qualified to know that they've backed up everything, that's why you image or dump the data somewhere for 4-6 weeks. Also the OP and his boss are at fault for even ALLOWING them to save to any place other than the network drive or My Documents, I see multiple failures on their part. If I treated my clients like the op treats his users I would quickly be out of a job.

Wow, what a bunch of crap. With a statement like that, I KNOW that you're not really a system administrator, or at least not a good one. Before any system gets built, there should be a signed agreement stating what the responsibilities are for the admin and what responsibilities are for the user. If your users don't keep on their end of the contract, that's just too damn bad. Either they need to deal with it, or give me the extra time and money necessary to fix the problem that they caused by their incompetence. Training the users to do their jobs properly isn't my problem, unless it's in the agreement.

 

[bucwylde23]

Originally posted by: Citrix

Originally posted by: Garet Jax

Originally posted by: thehstrybean
Let me tell ya, the world is made up of the dumbest people...and I work with all of them.

I assist the IT director at my high school, where I graduated from this year. Each year, we replace 1 of 3 labs, and the old computers are given to teachers. We send out emails stating that "hey, you're getting a new computer, back your sh!t up to the network". Each user has their own drive mapped through Novell, no problem. It's a 10 sec clicking job! But what do they do? Save EVERYTHING, syllabi, documents, sh!t like that, on their HDD!?! WTF?!

Why? You have a network drive for a reason! So far, I've had 10 teachers chew me out because I didn't check the boxes for their crap. Why didn't I? They were PII whiteboxes! I'm not gonna waste half an hour checking for the stuff YOU were supposed to backup! I've been yelled at and everything, and now, since my boss is out of town till tomorrow, the principles feel like they have the right to ORDER me to check 100+ HDD's so teachers won't have to waste their time retyping their sh!t. WTF? Not my job. We told them, and they didn't back it up! It's a blessing from God that I brought my HDD enclosure, or else I would have quit right there. This is the biggest load of sh!t...


CLIFFS:
1. Teachers know they're getting a new computer, we (IT dir and myself) tell them to backup to the network)
2. They don't backup, get all pissy with me
3. Boss is out of town, priciples sieze opportunity to ORDER me to go through 100+ HDDs looking for sh!t
4. I'm downright fuming pissed

You should ghost or equivalent any HD before wiping it. Obviously your teachers have shown a propensity to not back things up themselves. So you need to do it.

You guys are equally to blame.

bullsh*t this kid or his boss are not at fault. the users were told to put their stuff on a network drive, they failed to do so. I have dealt with this many many times in the corporate world and the standing rule at my company is if its important to you put it in your home folder which is mapped just for you.

I agree with this. Where I work, we let the user know in advance to save all of their data to the network. If they don't, then it's their problem. Many users where I work are familiar with HDD failures on their laptops, so they tend to be a bit more cautious.

Sometimes they won't save it, and when I show up to deliver the new computer, they want to transfer their data suddenly which can sometimes be up to 5 gb or more.

The network at remote sites isn't THAT fast and so they get told that the new computer install is cancelled and they will have to call back and re-schedule when they back up their data. We are pretty busy so a reschedule could mean weeks.

However, I still make sure all of the data is saved. You always have to assume the user doesn't know where all of his data is. So I look around for anything obvious.

The problem I have where I work is, we support rocket scientists and engineers for an aerospace company and they think they know EVERYTHING. They like to tinker and screw up the network constantly.

 

[DaiShan]

Originally posted by: hungfarover

Originally posted by: thehstrybean

Originally posted by: DaiShan

Originally posted by: Citrix

Originally posted by: Garet Jax

Originally posted by: thehstrybean
Let me tell ya, the world is made up of the dumbest people...and I work with all of them.

I assist the IT director at my high school, where I graduated from this year. Each year, we replace 1 of 3 labs, and the old computers are given to teachers. We send out emails stating that "hey, you're getting a new computer, back your sh!t up to the network". Each user has their own drive mapped through Novell, no problem. It's a 10 sec clicking job! But what do they do? Save EVERYTHING, syllabi, documents, sh!t like that, on their HDD!?! WTF?!

Why? You have a network drive for a reason! So far, I've had 10 teachers chew me out because I didn't check the boxes for their crap. Why didn't I? They were PII whiteboxes! I'm not gonna waste half an hour checking for the stuff YOU were supposed to backup! I've been yelled at and everything, and now, since my boss is out of town till tomorrow, the principles feel like they have the right to ORDER me to check 100+ HDD's so teachers won't have to waste their time retyping their sh!t. WTF? Not my job. We told them, and they didn't back it up! It's a blessing from God that I brought my HDD enclosure, or else I would have quit right there. This is the biggest load of sh!t...


CLIFFS:
1. Teachers know they're getting a new computer, we (IT dir and myself) tell them to backup to the network)
2. They don't backup, get all pissy with me
3. Boss is out of town, priciples sieze opportunity to ORDER me to go through 100+ HDDs looking for sh!t
4. I'm downright fuming pissed

You should ghost or equivalent any HD before wiping it. Obviously your teachers have shown a propensity to not back things up themselves. So you need to do it.

You guys are equally to blame.

bullsh*t this kid or his boss are not at fault. the users were told to put their stuff on a network drive, they failed to do so. I have dealt with this many many times in the corporate world and the standing rule at my company is if its important to you put it in your home folder which is mapped just for you.

I REALLY hope you aren't a sys admin. It's his job to make his users life easier, not vice versa. Teachers are paid to teach, not to know how to backup their computers, that's what the OP is paid for. This is how it is in every organization that I've worked for. The end user simply is not qualified to know that they've backed up everything, that's why you image or dump the data somewhere for 4-6 weeks. Also the OP and his boss are at fault for even ALLOWING them to save to any place other than the network drive or My Documents, I see multiple failures on their part. If I treated my clients like the op treats his users I would quickly be out of a job.

Did you miss the part about us not being able to push out restrictions? It's in their contract that THEY are responsible for their data...it's even on a sheet that they sign...

Exactly. All our users sign a sheet too. When you're one of a couple administrators who support more than 500 network devices scattered through half of a State, you can't be reasonably expected to hand-hold Joe-user through every aspect of his computing.

Yeah, my company held a 3 year contract with the OIT for the state of Florida to provide tech support and Network Administration for the Central office and the branch offices for all of North Florida, this included over 2000 computers and 4 geographical sites, we locked everyone down with limited user accounts and all files were to be saved to the Networkd. The legislature has since passed a law stating that all employees require local administrative access to their computers, which is BS if you ask me, but our contract has already expired.

 

[DaiShan]

Originally posted by: ultimatebob

Originally posted by: DaiShan

I REALLY hope you aren't a sys admin. It's his job to make his users life easier, not vice versa. Teachers are paid to teach, not to know how to backup their computers, that's what the OP is paid for. This is how it is in every organization that I've worked for. The end user simply is not qualified to know that they've backed up everything, that's why you image or dump the data somewhere for 4-6 weeks. Also the OP and his boss are at fault for even ALLOWING them to save to any place other than the network drive or My Documents, I see multiple failures on their part. If I treated my clients like the op treats his users I would quickly be out of a job.

Wow, what a bunch of crap. With a statement like that, I KNOW that you're not really a system administrator, or at least not a good one. Before any system gets built, there should be a signed agreement stating what the responsibilities are for the admin and what responsibilities are for the user. If your users don't keep on their end of the contract, that's just too damn bad. Either they need to deal with it, or give me the extra time and money necessary to fix the problem that they caused by their incompetence. Training the users to do their jobs properly isn't my problem, unless it's in the agreement.

??? All new hires sign the employment contract which states "Listed Below are offenses that may result in disciplinary action: <removed non-relevant portion> Adherence to Computer policy as outlined by the Information Technology department to include usage of approved messaging programs, work related Internet Browsing, and adherence to security policies. Any individual found to have knowingly attempted circumvention of security procedures may be terminated immediately" Why on God's green earth would I put sales people in charge of backing up their computers? Unlike the OP and half the "sys admins" in this thread I actually backup the My Documents folder nightly using Incremental backups to our File Server. Additionally, company policy dictates that users save their files to their Home Drive. So please provide me with the contract that your company has your users sign that says they are responsible for backing up their data.

 

[thehstrybean]

Originally posted by: DaiShan

Originally posted by: ultimatebob

Originally posted by: DaiShan

I REALLY hope you aren't a sys admin. It's his job to make his users life easier, not vice versa. Teachers are paid to teach, not to know how to backup their computers, that's what the OP is paid for. This is how it is in every organization that I've worked for. The end user simply is not qualified to know that they've backed up everything, that's why you image or dump the data somewhere for 4-6 weeks. Also the OP and his boss are at fault for even ALLOWING them to save to any place other than the network drive or My Documents, I see multiple failures on their part. If I treated my clients like the op treats his users I would quickly be out of a job.

Wow, what a bunch of crap. With a statement like that, I KNOW that you're not really a system administrator, or at least not a good one. Before any system gets built, there should be a signed agreement stating what the responsibilities are for the admin and what responsibilities are for the user. If your users don't keep on their end of the contract, that's just too damn bad. Either they need to deal with it, or give me the extra time and money necessary to fix the problem that they caused by their incompetence. Training the users to do their jobs properly isn't my problem, unless it's in the agreement.

??? All new hires sign the employment contract which states "Listed Below are offenses that may result in disciplinary action: <removed non-relevant portion> Adherence to Computer policy as outlined by the Information Technology department to include usage of approved messaging programs, work related Internet Browsing, and adherence to security policies. Any individual found to have knowingly attempted circumvention of security procedures may be terminated immediately" Why on God's green earth would I put sales people in charge of backing up their computers? Unlike the OP and half the "sys admins" in this thread I actually backup the My Documents folder nightly using Incremental backups to our File Server. Additionally, company policy dictates that users save their files to their Home Drive. So please provide me with the contract that your company has your users sign that says they are responsible for backing up their data.

Once again, we don't have that kind of storage space to backup nightly...

My agreement: "For some time Chattanooga Christian School has had computer labs and classes in the use of comptuers...<non-relevent>. User data is the user's responsibility to backup as instructed by the IT director. The IT department is not responsible for lost data if it is not saved on the main file server. <more non-relevent stuff>."

it's all there, black and white. They sign it. Their responsibility.

 

[Garet Jax]

Originally posted by: Citrix

its clear you have no idea how a network drive works or how a IT Dept works. if people in marketing or finance saved their spreadsheets or marketing documents on their pc and it crashes that is their own fault. we make it clear that work PC are not backed up and to use the network drive. any business that backups a persons PC is wasting time and money.

I'm not saying you should back up everyone's personal machine daily, weekly, monthly or ever.

I am saying you should back up every machine that you are about to wipe. For the 30 minutes it takes, it could save hours or days of rework. Mistakes happen and backing up a machine's HD before you wipe it is good practice. It may not be corporate policy where you work, but it should be.

 

[DaiShan]

Originally posted by: Citrix

Originally posted by: DaiShan

Originally posted by: Citrix

Originally posted by: DaiShan

Originally posted by: Citrix

Originally posted by: Garet Jax

Originally posted by: thehstrybean
Let me tell ya, the world is made up of the dumbest people...and I work with all of them.

I assist the IT director at my high school, where I graduated from this year. Each year, we replace 1 of 3 labs, and the old computers are given to teachers. We send out emails stating that "hey, you're getting a new computer, back your sh!t up to the network". Each user has their own drive mapped through Novell, no problem. It's a 10 sec clicking job! But what do they do? Save EVERYTHING, syllabi, documents, sh!t like that, on their HDD!?! WTF?!

Why? You have a network drive for a reason! So far, I've had 10 teachers chew me out because I didn't check the boxes for their crap. Why didn't I? They were PII whiteboxes! I'm not gonna waste half an hour checking for the stuff YOU were supposed to backup! I've been yelled at and everything, and now, since my boss is out of town till tomorrow, the principles feel like they have the right to ORDER me to check 100+ HDD's so teachers won't have to waste their time retyping their sh!t. WTF? Not my job. We told them, and they didn't back it up! It's a blessing from God that I brought my HDD enclosure, or else I would have quit right there. This is the biggest load of sh!t...


CLIFFS:
1. Teachers know they're getting a new computer, we (IT dir and myself) tell them to backup to the network)
2. They don't backup, get all pissy with me
3. Boss is out of town, priciples sieze opportunity to ORDER me to go through 100+ HDDs looking for sh!t
4. I'm downright fuming pissed

You should ghost or equivalent any HD before wiping it. Obviously your teachers have shown a propensity to not back things up themselves. So you need to do it.

You guys are equally to blame.

bullsh*t this kid or his boss are not at fault. the users were told to put their stuff on a network drive, they failed to do so. I have dealt with this many many times in the corporate world and the standing rule at my company is if its important to you put it in your home folder which is mapped just for you.

I REALLY hope you aren't a sys admin. It's his job to make his users life easier, not vice versa. Teachers are paid to teach, not to know how to backup their computers, that's what the OP is paid for. This is how it is in every organization that I've worked for. The end user simply is not qualified to know that they've backed up everything, that's why you image or dump the data somewhere for 4-6 weeks. Also the OP and his boss are at fault for even ALLOWING them to save to any place other than the network drive or My Documents, I see multiple failures on their part. If I treated my clients like the op treats his users I would quickly be out of a job.

Yes i am a sys admin, been doing this for 8 years now. You are wrong the teacher is paid to maintain their electronic data just as they would their paper data.

I feel sorry for your users if there are no safeguards in place for their data.

its clear you have no idea how a network drive works or how a IT Dept works. if people in marketing or finance saved their spreadsheets or marketing documents on their pc and it crashes that is their own fault. we make it clear that work PC are not backed up and to use the network drive. any business that backups a persons PC is wasting time and money.

You make it clear that you don't understand the concept of selective incremental backups. Backing up an entire PC is absurd, backing up the only place a user can save documents is just good practice. Don't blame me for things that you've overlooked. Learn from your mistakes.

 

[wyvrn]

Originally posted by: dullard

Originally posted by: thehstrybean
And no, it isn't my job to make sure they can't save to their hard drive...I've done my job 100% and I get chewed out, cussed at and yelled at for it...They don't do their job AT ALL and they get to berate me for doing mine!

If there is a problem at work, it is your job to solve it. Simple as that. Don't try to pretend it is someone else's job. The "its not my job" excuse is the lamest excuse ever.

Originally posted by: sourceninja
We just force everyone to run a very locked down account. The only place they can really save files is in My documents and on the network .

Exactly.

Disagree completely. People are responsible for their own data and that is usually stated in organization policies. It's not fair to sh!t on IT when the users can't even be bothered to use technology provided correctly.

I agree with the lockdown part. The teachers likely won't change, so you institute a Nazi policy like this so they can't screw it up even if they wanted to.

 

[OutHouse]

Originally posted by: DaiShan

Originally posted by: Citrix

Originally posted by: DaiShan

Originally posted by: Citrix

Originally posted by: DaiShan

Originally posted by: Citrix

Originally posted by: Garet Jax

Originally posted by: thehstrybean
Let me tell ya, the world is made up of the dumbest people...and I work with all of them.

I assist the IT director at my high school, where I graduated from this year. Each year, we replace 1 of 3 labs, and the old computers are given to teachers. We send out emails stating that "hey, you're getting a new computer, back your sh!t up to the network". Each user has their own drive mapped through Novell, no problem. It's a 10 sec clicking job! But what do they do? Save EVERYTHING, syllabi, documents, sh!t like that, on their HDD!?! WTF?!

Why? You have a network drive for a reason! So far, I've had 10 teachers chew me out because I didn't check the boxes for their crap. Why didn't I? They were PII whiteboxes! I'm not gonna waste half an hour checking for the stuff YOU were supposed to backup! I've been yelled at and everything, and now, since my boss is out of town till tomorrow, the principles feel like they have the right to ORDER me to check 100+ HDD's so teachers won't have to waste their time retyping their sh!t. WTF? Not my job. We told them, and they didn't back it up! It's a blessing from God that I brought my HDD enclosure, or else I would have quit right there. This is the biggest load of sh!t...


CLIFFS:
1. Teachers know they're getting a new computer, we (IT dir and myself) tell them to backup to the network)
2. They don't backup, get all pissy with me
3. Boss is out of town, priciples sieze opportunity to ORDER me to go through 100+ HDDs looking for sh!t
4. I'm downright fuming pissed

You should ghost or equivalent any HD before wiping it. Obviously your teachers have shown a propensity to not back things up themselves. So you need to do it.

You guys are equally to blame.

bullsh*t this kid or his boss are not at fault. the users were told to put their stuff on a network drive, they failed to do so. I have dealt with this many many times in the corporate world and the standing rule at my company is if its important to you put it in your home folder which is mapped just for you.

I REALLY hope you aren't a sys admin. It's his job to make his users life easier, not vice versa. Teachers are paid to teach, not to know how to backup their computers, that's what the OP is paid for. This is how it is in every organization that I've worked for. The end user simply is not qualified to know that they've backed up everything, that's why you image or dump the data somewhere for 4-6 weeks. Also the OP and his boss are at fault for even ALLOWING them to save to any place other than the network drive or My Documents, I see multiple failures on their part. If I treated my clients like the op treats his users I would quickly be out of a job.

Yes i am a sys admin, been doing this for 8 years now. You are wrong the teacher is paid to maintain their electronic data just as they would their paper data.

I feel sorry for your users if there are no safeguards in place for their data.

its clear you have no idea how a network drive works or how a IT Dept works. if people in marketing or finance saved their spreadsheets or marketing documents on their pc and it crashes that is their own fault. we make it clear that work PC are not backed up and to use the network drive. any business that backups a persons PC is wasting time and money.

You make it clear that you don't understand the concept of selective incremental backups. Backing up an entire PC is absurd, backing up the only place a user can save documents is just good practice. Don't blame me for things that you've overlooked. Learn from your mistakes.

WTF yea i do understand the concept of incremental backups we use it every day to backup our file server along with the 300 production servers that have SQL db's, Progress db's, access db's, finance, marketing, sales, manufacturing, ERP, time clocks... We will not by several thousand legato licenses to backup a users PC. Not only would that budget line item never get approved but it would be a administrative nightmare. If you are backing up the "my docuements" folder for every single PC you have then you are a very ineffective admin. learn from your mistakes.

 

[ultimatebob]

Originally posted by: DaiShan

Originally posted by: ultimatebob

Originally posted by: DaiShan

I REALLY hope you aren't a sys admin. It's his job to make his users life easier, not vice versa. Teachers are paid to teach, not to know how to backup their computers, that's what the OP is paid for. This is how it is in every organization that I've worked for. The end user simply is not qualified to know that they've backed up everything, that's why you image or dump the data somewhere for 4-6 weeks. Also the OP and his boss are at fault for even ALLOWING them to save to any place other than the network drive or My Documents, I see multiple failures on their part. If I treated my clients like the op treats his users I would quickly be out of a job.

Wow, what a bunch of crap. With a statement like that, I KNOW that you're not really a system administrator, or at least not a good one. Before any system gets built, there should be a signed agreement stating what the responsibilities are for the admin and what responsibilities are for the user. If your users don't keep on their end of the contract, that's just too damn bad. Either they need to deal with it, or give me the extra time and money necessary to fix the problem that they caused by their incompetence. Training the users to do their jobs properly isn't my problem, unless it's in the agreement.

??? All new hires sign the employment contract which states "Listed Below are offenses that may result in disciplinary action: <removed non-relevant portion> Adherence to Computer policy as outlined by the Information Technology department to include usage of approved messaging programs, work related Internet Browsing, and adherence to security policies. Any individual found to have knowingly attempted circumvention of security procedures may be terminated immediately" Why on God's green earth would I put sales people in charge of backing up their computers? Unlike the OP and half the "sys admins" in this thread I actually backup the My Documents folder nightly using Incremental backups to our File Server. Additionally, company policy dictates that users save their files to their Home Drive. So please provide me with the contract that your company has your users sign that says they are responsible for backing up their data.

Our backup contract is pretty simple. It specifies that:

* You as the customer are responsible for telling us what needs to be backed up. We DO NOT back up your any stuff by default, because we often have no way of knowing what information you consider to be important. If your backup requirements change, you need to let us know.
* Once you've signed up for a backup, we will monitor it nightly to make sure it is completed successfully.
* There is an additional monthly charge per GB of data that is backed up. That keeps other customers from making outrageous requests like wanting a dozen archival copies of each file on their entire hard drive.

This contract works out quite well, since customers know up front what level of service they're paying for. If they decide not to pay for the backups, that's their problem and not IT's.

 

[Baked]

Heh, we use Macs in the office and the IT guys use remote backup to backup everybody's HD to the backup server. We have CDs and DVDs, but too busy to backup our own HDs, so that's why we pay IT guys to do that job.

 

[Dumac]

A lot of my public school teachers didn't seem very smart, but then again that was Louisiana so :shrug; I couldn't imagine any of them even understanding the concept of backing up data. So many times the teachers would lose their grades, reports, etc, so they kept everything actually written down as well as on the computer.

 

[Rubycon]

Folder re-direction and homey folders?