- Oct 9, 1999
- 46,869
- 10,658
- 147
My new, improved verizon DVR won't let me switch between live TV (think sports) and a DVR'ed program using the "last" button, like my old one would! The rep I talked to back in March told me that they're working on it.
Work harder!
Additionally, my newer, super-improved DVR/box started lagging like hell when executing any command. Thao (based on Long Beach) told me that they're aware, and that re-booting the box would at least temp solve the problem. Would I like to re-boot it myself, or have them do it?
I chose for them to do it. Ok, she said, go to your DVR/box and unplug it. Wait, I thought you said . . . oh, never mind.
The reboot kept hanging. After consultation with "Rich", she directed me to re-boot my router. That didn't work either. After almost an hour of this nonsense, she gave up and said she'd have to send a tech out.
NOooooooo! I wasn't going to wait for a tech to come out next Tuesday.
I insisted she put Rich on the line directly. Instead, she got a supervisor. Somehow, the supe initiated a re-boot that finally worked. I asked him if he had done anything different than Thao/Rich's protocol. He said no.
An hour and twenty minutes later, my first world ordeal was mercifully over. On the bright side, the lagging is less . . . for now.
Work harder!
Additionally, my newer, super-improved DVR/box started lagging like hell when executing any command. Thao (based on Long Beach) told me that they're aware, and that re-booting the box would at least temp solve the problem. Would I like to re-boot it myself, or have them do it?
I chose for them to do it. Ok, she said, go to your DVR/box and unplug it. Wait, I thought you said . . . oh, never mind.
The reboot kept hanging. After consultation with "Rich", she directed me to re-boot my router. That didn't work either. After almost an hour of this nonsense, she gave up and said she'd have to send a tech out.
NOooooooo! I wasn't going to wait for a tech to come out next Tuesday.
I insisted she put Rich on the line directly. Instead, she got a supervisor. Somehow, the supe initiated a re-boot that finally worked. I asked him if he had done anything different than Thao/Rich's protocol. He said no.
An hour and twenty minutes later, my first world ordeal was mercifully over. On the bright side, the lagging is less . . . for now.