What do you think of this letter I'm sending?

[Aikouka]

Originally posted by: Tizyler
Good info, I want to incorperate this in the email

I thought you said that this was just a Thrifty lot (where people paid to park their cars) or something that the number was supposed to go to not car rentals?

 

[krunchykrome]

Originally posted by: Tizyler

Originally posted by: child of wonder
Just reply back saying that, based on her response, they are choosing for you to refer all calls to their competitor. Then calculate how much in revenue they'll be losing per year because they're unwilling to compensate you for the nuisance you've had to deal with, the hassle of changing your number, etc.

According to their website a subcompact is $34/day. You say you get multiple calls per day so let's assume you divert 3 people per day and those people rent a subcompact, on average, for 2.5 days.

That's $93,000 per year in lost revenue.

Good info, I want to incorperate this in the email

Instead of trying to hustle a dead end "opportunity", change your number and stop being "one of those people".

 

[waggy]

Originally posted by: Tizyler
I have not yet sent this email yet, but is this appropriate?

Ms. Carlson,

Thank you for contacting me in a timely manner.

Thus far, this matter has been a massive waste of time for both parties, and I am extremely disappointed with your attitude towards the situation. Not only have you completely brushed off the issue, but you have also denied any responsibility and offered absolutely nothing (even after Mr. Paxton willingly made an effort towards resolution).

I understand that you do not have the power to remove printed ads from ten years ago, but this issue is much larger than you portray.

I will continue referring all calls away from your company due to your stance on this matter. It recently came to my attention that Dollar and Thrifty are owned by the same parent company, so I am now referring to Enterprise Airport Parking 206-246-1953.

As of 3-29-08, I have referred the following customers to Enterprise after informing them of Thrifty?s business practices (I have names and further information for some, but not all of these, if needed):
XXX-334-0792
XXX-286-6381
XXX-423-0943
XXX-931-2339
XXX-605-9883
XXX-484-5356
XXX-465-0601
XXX-308-7869
XXX-409-0672
XXX-410-8180
XXX-346-0282

I urge you to reconsider this business opportunity.

Thank you,

well it would help you if you did not to lie in the mail.

 

[James Bond]

Originally posted by: waggy

Originally posted by: Tizyler
I have not yet sent this email yet, but is this appropriate?

Ms. Carlson,

Thank you for contacting me in a timely manner.

Thus far, this matter has been a massive waste of time for both parties, and I am extremely disappointed with your attitude towards the situation. Not only have you completely brushed off the issue, but you have also denied any responsibility and offered absolutely nothing (even after Mr. Paxton willingly made an effort towards resolution).

I understand that you do not have the power to remove printed ads from ten years ago, but this issue is much larger than you portray.

I will continue referring all calls away from your company due to your stance on this matter. It recently came to my attention that Dollar and Thrifty are owned by the same parent company, so I am now referring to Enterprise Airport Parking 206-246-1953.

As of 3-29-08, I have referred the following customers to Enterprise after informing them of Thrifty?s business practices (I have names and further information for some, but not all of these, if needed):
XXX-334-0792
XXX-286-6381
XXX-423-0943
XXX-931-2339
XXX-605-9883
XXX-484-5356
XXX-465-0601
XXX-308-7869
XXX-409-0672
XXX-410-8180
XXX-346-0282

I urge you to reconsider this business opportunity.

Thank you,

well it would help you if you did not to lie in the mail.

About what?

 

[JS80]

Originally posted by: Tizyler
I have not yet sent this email yet, but is this appropriate?

Ms. Carlson,

Thank you for contacting me in a timely manner.

Thus far, this matter has been a massive waste of time for both parties, and I am extremely disappointed with your attitude towards the situation. Not only have you completely brushed off the issue, but you have also denied any responsibility and offered absolutely nothing (even after Mr. Paxton willingly made an effort towards resolution).

I understand that you do not have the power to remove printed ads from ten years ago, but this issue is much larger than you portray.

I will continue referring all calls away from your company due to your stance on this matter. It recently came to my attention that Dollar and Thrifty are owned by the same parent company, so I am now referring to Enterprise Airport Parking 206-246-1953.

As of 3-29-08, I have referred the following customers to Enterprise after informing them of Thrifty?s business practices (I have names and further information for some, but not all of these, if needed):
XXX-334-0792
XXX-286-6381
XXX-423-0943
XXX-931-2339
XXX-605-9883
XXX-484-5356
XXX-465-0601
XXX-308-7869
XXX-409-0672
XXX-410-8180
XXX-346-0282

I urge you to reconsider this business opportunity.

Thank you,

DON'T DO IT I WILL BE BACK IN AN HOUR.

 

[James Bond]

Originally posted by: JS80

Originally posted by: Tizyler
I have not yet sent this email yet, but is this appropriate?

Ms. Carlson,

Thank you for contacting me in a timely manner.

Thus far, this matter has been a massive waste of time for both parties, and I am extremely disappointed with your attitude towards the situation. Not only have you completely brushed off the issue, but you have also denied any responsibility and offered absolutely nothing (even after Mr. Paxton willingly made an effort towards resolution).

I understand that you do not have the power to remove printed ads from ten years ago, but this issue is much larger than you portray.

I will continue referring all calls away from your company due to your stance on this matter. It recently came to my attention that Dollar and Thrifty are owned by the same parent company, so I am now referring to Enterprise Airport Parking 206-246-1953.

As of 3-29-08, I have referred the following customers to Enterprise after informing them of Thrifty?s business practices (I have names and further information for some, but not all of these, if needed):
XXX-334-0792
XXX-286-6381
XXX-423-0943
XXX-931-2339
XXX-605-9883
XXX-484-5356
XXX-465-0601
XXX-308-7869
XXX-409-0672
XXX-410-8180
XXX-346-0282

I urge you to reconsider this business opportunity.

Thank you,

DON'T DO IT I WILL BE BACK IN AN HOUR.

K 🙂

 

[Baked]

8 years of wait goes down the drain. PWND! This should totally be nominated for self pwnage of the year.

 

[kranky]

If you do anything to represent yourself as an employee, and say/do something that would reflect poorly on the company, you're in legal hot water. Just telling callers to call someone else should be OK.

But I think at this point it's game over. If you had replied to the CEO's note with a request for a specific dollar number (up to $1000) I think you would have gotten it. But you dragged it out by asking them to come up with a price, and they just aren't going to spend any more time on this. The CEO has tired of the discussion and kicked your reply back down the ladder, meaning it's back to dealing with someone who has no power and no authority to do anything. Therefore there isn't going to be any money.

They are merely being polite at this point. If you want your number changed, let them pay for it. If you want anything more, the time has come and gone. You'll have an uphill battle from now on.

BTW, I don't think you did anything wrong nor am I criticizing what actions you took. It was a total judgment call at every step. Just offering my interpretation as to why things transpired as they did.

 

[LS21]

just sell your phone number to another car rental ...easy

 

[waggy]

Originally posted by: Tizyler

Originally posted by: waggy

Originally posted by: Tizyler
I have not yet sent this email yet, but is this appropriate?

Ms. Carlson,

Thank you for contacting me in a timely manner.

Thus far, this matter has been a massive waste of time for both parties, and I am extremely disappointed with your attitude towards the situation. Not only have you completely brushed off the issue, but you have also denied any responsibility and offered absolutely nothing (even after Mr. Paxton willingly made an effort towards resolution).

I understand that you do not have the power to remove printed ads from ten years ago, but this issue is much larger than you portray.

I will continue referring all calls away from your company due to your stance on this matter. It recently came to my attention that Dollar and Thrifty are owned by the same parent company, so I am now referring to Enterprise Airport Parking 206-246-1953.

As of 3-29-08, I have referred the following customers to Enterprise after informing them of Thrifty?s business practices (I have names and further information for some, but not all of these, if needed):
XXX-334-0792
XXX-286-6381
XXX-423-0943
XXX-931-2339
XXX-605-9883
XXX-484-5356
XXX-465-0601
XXX-308-7869
XXX-409-0672
XXX-410-8180
XXX-346-0282

I urge you to reconsider this business opportunity.

Thank you,

well it would help you if you did not to lie in the mail.

About what?

and thats part of why you screwed yourself. you can't keep it straight.

read the last reply ou say they gave you and what you want to reply with.


telling a lie is in no way going to help you on something you should have taken care of 8 years ago and for free.

 

[James Bond]

Originally posted by: waggy

Originally posted by: Tizyler

Originally posted by: waggy

Originally posted by: Tizyler
I have not yet sent this email yet, but is this appropriate?

Ms. Carlson,

Thank you for contacting me in a timely manner.

Thus far, this matter has been a massive waste of time for both parties, and I am extremely disappointed with your attitude towards the situation. Not only have you completely brushed off the issue, but you have also denied any responsibility and offered absolutely nothing (even after Mr. Paxton willingly made an effort towards resolution).

I understand that you do not have the power to remove printed ads from ten years ago, but this issue is much larger than you portray.

I will continue referring all calls away from your company due to your stance on this matter. It recently came to my attention that Dollar and Thrifty are owned by the same parent company, so I am now referring to Enterprise Airport Parking 206-246-1953.

As of 3-29-08, I have referred the following customers to Enterprise after informing them of Thrifty?s business practices (I have names and further information for some, but not all of these, if needed):
XXX-334-0792
XXX-286-6381
XXX-423-0943
XXX-931-2339
XXX-605-9883
XXX-484-5356
XXX-465-0601
XXX-308-7869
XXX-409-0672
XXX-410-8180
XXX-346-0282

I urge you to reconsider this business opportunity.

Thank you,

well it would help you if you did not to lie in the mail.

About what?

and thats part of why you screwed yourself. you can't keep it straight.

read the last reply ou say they gave you and what you want to reply with.


telling a lie is in no way going to help you on something you should have taken care of 8 years ago and for free.

I still have no idea what you are talking about.

 

[waggy]

Originally posted by: Tizyler
I still have no idea what you are talking about.

at first i was confused why you waited 8 years to do something really easy..now i understand.


in the last reply from them they say

"While I can certainly understand that continuing to receive calls for someone other than yourself on your personal telephone can be a nuisance, this is not a nuisance our company is responsible for creating. That being said however, we are willing to assume the cost of changing your telephone number for you to assure that this ceases to be an issue for you. That is the only solution that will eliminate your receiving calls for our facility. "

so they are telling you they will fix this by paying for any charges you have to change the number. great! win win situation.


yet in the reply to the CEO you say:

"Thus far, this matter has been a massive waste of time for both parties, and I am extremely disappointed with your attitude towards the situation. Not only have you completely brushed off the issue, but you have also denied any responsibility and offered absolutely nothing (even after Mr. Paxton willingly made an effort towards resolution)."

wich is a lie. they have offered something. while not what you want they still have offered you something.

you email him back saying this he is going to talk to the last person and find out you lied. then everything is off.

but hey do it.

 

[torpid]

They did offer to pay for your number change.

I would reword the letter quite a bit. You need to get across the fact that switching phone numbers would impose a hardship on you beyond whatever cost the telephone company charges. It's a PITA to update all of your account information everywhere and to inform all friends and family. Your letter should mention this and that a number change would only divert the problem to some other unsuspecting customer and not solve the problem.

 

[James Bond]

Originally posted by: waggy

Originally posted by: Tizyler
I still have no idea what you are talking about.

at first i was confused why you waited 8 years to do something really easy..now i understand.


in the last reply from them they say

"While I can certainly understand that continuing to receive calls for someone other than yourself on your personal telephone can be a nuisance, this is not a nuisance our company is responsible for creating. That being said however, we are willing to assume the cost of changing your telephone number for you to assure that this ceases to be an issue for you. That is the only solution that will eliminate your receiving calls for our facility. "

so they are telling you they will fix this by paying for any charges you have to change the number. great! win win situation.


yet in the reply to the CEO you say:

"Thus far, this matter has been a massive waste of time for both parties, and I am extremely disappointed with your attitude towards the situation. Not only have you completely brushed off the issue, but you have also denied any responsibility and offered absolutely nothing (even after Mr. Paxton willingly made an effort towards resolution)."

wich is a lie. they have offered something. while not what you want they still have offered you something.

you email him back saying this he is going to talk to the last person and find out you lied. then everything is off.

but hey do it.

Give me a break.

They offered me to change my fucking phone number, what does that cost, like $10? If I'm going to change my number, I want some compensation.

 

[James Bond]

Originally posted by: torpid
They did offer to pay for your number change.

I would reword the letter quite a bit. You need to get across the fact that switching phone numbers would impose a hardship on you beyond whatever cost the telephone company charges. It's a PITA to update all of your account information everywhere and to inform all friends and family. Your letter should mention this and that a number change would only divert the problem to some other unsuspecting customer and not solve the problem.

The problem is that Thrifty doesn't give a damn how much hardship I go through. The only way they will consider this is if there is something in it for them.

 

[waggy]

Originally posted by: Tizyler

Originally posted by: waggy

Originally posted by: Tizyler
I still have no idea what you are talking about.

at first i was confused why you waited 8 years to do something really easy..now i understand.


in the last reply from them they say

"While I can certainly understand that continuing to receive calls for someone other than yourself on your personal telephone can be a nuisance, this is not a nuisance our company is responsible for creating. That being said however, we are willing to assume the cost of changing your telephone number for you to assure that this ceases to be an issue for you. That is the only solution that will eliminate your receiving calls for our facility. "

so they are telling you they will fix this by paying for any charges you have to change the number. great! win win situation.


yet in the reply to the CEO you say:

"Thus far, this matter has been a massive waste of time for both parties, and I am extremely disappointed with your attitude towards the situation. Not only have you completely brushed off the issue, but you have also denied any responsibility and offered absolutely nothing (even after Mr. Paxton willingly made an effort towards resolution)."

wich is a lie. they have offered something. while not what you want they still have offered you something.

you email him back saying this he is going to talk to the last person and find out you lied. then everything is off.

but hey do it.

Give me a break.

They offered me to change my fucking phone number, what does that cost, like $10? If I'm going to change my number, I want some compensation.

for what? something you should have done 8 years ago? but that does not change the fact that the reply has a lie. go ahead and send it. see if it helps.

 

[clamum]

"While I can certainly understand that continuing to receive calls for someone other than yourself on your personal telephone can be a nuisance, this is not a nuisance our company is responsible for creating."

Unless I've misunderstood the thread, isn't that bolded part a lie? If it wasn't their company who is responsible for putting the wrong number in advertisements, who is?

 

[torpid]

Originally posted by: waggy
for what? something you should have done 8 years ago? but that does not change the fact that the reply has a lie. go ahead and send it. see if it helps.

I agree that the wording is inaccurate, but it's a PITA to switch phone numbers. Credit cards are often tied to a billing phone number so he would literally have to update his account information on every website and with every company where he uses a credit card, otherwise charges will get rejected in many cases. Then there's the amount of time he has to spend telling every single acquaintance his new number.

And like I said... if he had done it 8 years ago there'd just be some other, possibly less resourceful person having to deal with it.

 

[torpid]

Originally posted by: clamum

"While I can certainly understand that continuing to receive calls for someone other than yourself on your personal telephone can be a nuisance, this is not a nuisance our company is responsible for creating."

Unless I've misunderstood the thread, isn't that bolded part a lie? If it wasn't their company who is responsible for putting the wrong number in advertisements, who is?

They are claiming it was the right # in the past, I think.

 

[waggy]

Originally posted by: clamum

"While I can certainly understand that continuing to receive calls for someone other than yourself on your personal telephone can be a nuisance, this is not a nuisance our company is responsible for creating."

Unless I've misunderstood the thread, isn't that bolded part a lie? If it wasn't their company who is responsible for putting the wrong number in advertisements, who is?

very possible that they hired it out also as some others said it was right at one point they just never updated it.

Originally posted by: torpid

Originally posted by: waggy
for what? something you should have done 8 years ago? but that does not change the fact that the reply has a lie. go ahead and send it. see if it helps.

I agree that the wording is inaccurate, but it's a PITA to switch phone numbers. Credit cards are often tied to a billing phone number so he would literally have to update his account information on every website and with every company where he uses a credit card, otherwise charges will get rejected in many cases. Then there's the amount of time he has to spend telling every single acquaintance his new number.

And like I said... if he had done it 8 years ago there'd just be some other, possibly less resourceful person having to deal with it.

i just told him that it was a lie. I did not get on him for fact it could have been avoided 8 yrd ago (well not until he started complaining that them paying for a change was not enough).
but he just does not seem to see that telling a lie to teh CEO is going to hurt him.

 

[James Bond]

Originally posted by: waggy

Originally posted by: clamum

"While I can certainly understand that continuing to receive calls for someone other than yourself on your personal telephone can be a nuisance, this is not a nuisance our company is responsible for creating."

Unless I've misunderstood the thread, isn't that bolded part a lie? If it wasn't their company who is responsible for putting the wrong number in advertisements, who is?

very possible that they hired it out also as some others said it was right at one point they just never updated it.

Originally posted by: torpid

Originally posted by: waggy
for what? something you should have done 8 years ago? but that does not change the fact that the reply has a lie. go ahead and send it. see if it helps.

I agree that the wording is inaccurate, but it's a PITA to switch phone numbers. Credit cards are often tied to a billing phone number so he would literally have to update his account information on every website and with every company where he uses a credit card, otherwise charges will get rejected in many cases. Then there's the amount of time he has to spend telling every single acquaintance his new number.

And like I said... if he had done it 8 years ago there'd just be some other, possibly less resourceful person having to deal with it.

i just told him that it was a lie. I did not get on him for fact it could have been avoided 8 yrd ago (well not until he started complaining that them paying for a change was not enough).
but he just does not seem to see that telling a lie to teh CEO is going to hurt him.

First of all, I have not yet sent that email. Second of all, seeing as how this is such a big deal to some, I will change the phrasing I used.

 

[FDF12389]

I work for thrifty and just spoke to Mr. Paxton about the thread, there are going to offer you $500. He said is would negotiate up to $750 though so it looks like your in luck.

 

[waggy]

Originally posted by: Tizyler

Originally posted by: waggy

Originally posted by: clamum

"While I can certainly understand that continuing to receive calls for someone other than yourself on your personal telephone can be a nuisance, this is not a nuisance our company is responsible for creating."

Unless I've misunderstood the thread, isn't that bolded part a lie? If it wasn't their company who is responsible for putting the wrong number in advertisements, who is?

very possible that they hired it out also as some others said it was right at one point they just never updated it.

Originally posted by: torpid

Originally posted by: waggy
for what? something you should have done 8 years ago? but that does not change the fact that the reply has a lie. go ahead and send it. see if it helps.

I agree that the wording is inaccurate, but it's a PITA to switch phone numbers. Credit cards are often tied to a billing phone number so he would literally have to update his account information on every website and with every company where he uses a credit card, otherwise charges will get rejected in many cases. Then there's the amount of time he has to spend telling every single acquaintance his new number.

And like I said... if he had done it 8 years ago there'd just be some other, possibly less resourceful person having to deal with it.

i just told him that it was a lie. I did not get on him for fact it could have been avoided 8 yrd ago (well not until he started complaining that them paying for a change was not enough).
but he just does not seem to see that telling a lie to teh CEO is going to hurt him.

First of all, I have not yet sent that email. Second of all, seeing as how this is such a big deal to some, I will change the phrasing I used.

never said you sent it. i said "well it would help you if you did not to lie in the mail"

but yes i would change the phrasing. as i said a lie is no way to try to deal with the situation.

 

[James Bond]

Thought you guys might get a kick out of this picture... Wish I would have noticed earlier!

 

[FDF12389]

Originally posted by: Tizyler
Thought you guys might get a kick out of this picture... Wish I would have noticed earlier!

My office is about halfway up.