Well just to let you all know, tiger screwed me royally. I bought a case and motherboard combo, when they both arrived, I quickly realized the case came without ANY hardware to mount the motherboard. On top of that, their were no drive cables with the mb. Not a big deal i thought...........
So I call them up, after spending over an hour holding on the phone, I proceed to begin battling with customer service and managers who acted as if It was not their problem, I was told repeatedly that their cases don?t come with standoffs, screws, and drive rails (which was a complete f-ing lie) finally a manager got on the phone and said he would send the stuff out next day air. Two or three days go by, no rails, by this time I had already gone out and bought all the hardware and standoffs I needed but since the case was a no name generic and used a special type of drive rail I was desperate to get them.
So, I call them back, this time no-one will take the call, I sit on hold every time I explain my situation to a person, finally after getting hung up on twice (over around a 1.5 hour period) I decide to try calling their sales line. OF COURSE, someone answers after only a few rings, I tell the person I need to speak to whoever is in charge at the moment, they put me on hold for close to 30 minutes, finally this combative a-hole picks up the phone, I try to convey my problem as nicely as I could but the guy didn?t give a f&ck. After a couple minutes of him telling me that I was going to have to pay for them to ship the rails, he says, Ill send them out tomorrow, NO charge. Well that was around 2 years ago, still no rails.
I am not the type of person who complains about service a lot. I have since bought a ton of stuff from other vendors and have never dealt with any vendor NEARLY as bad. As a matter of fact, I don?t think other than a few RMA's, which all went pleasantly I have never had another problem. Then again I always check RR before buying from a new vendor.
Tiger Direct IS the Worst retailer on the net. Their customer service is bottom of the barrel, If you want to risk buying from them go ahead, but be forewarned, if you have any problem with the product, rebate or anything else, dont expect for them to give dam, because BELIEVE ME they won't.
PS, don?t take this rant as me being bitter about a few cheap drive rails, It was all about the way I was treated, I was so pissed off after sitting on hold for over and hour to be hung up on, I about threw the phone through the wall. I gave them every opportunity to resolve or even acknowledge my problem, but all they wanted to do was pass the buc.
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