It was nice when it was
excite@home...nice and fast, no outages....then they switch us over to ATTBI...well..it took most people 5 days at the most in our area to get service backup. Our internet was down for 20 days. I spent over 14 hours on hold waiting for tech support. After the 3rd time calling they sent a tech out who pinged yahoo and told us our account had to be rebuilt and would take a week. I wasn't satisfied so I called them up again the next day and they said it didn't have to be rebuilt and that guy was an idiot. So they told me to wait another 3 days. I call up the next day again after scouring the internet and ask to speak to a lvl 2 tech. This time, they're like hangon, transfer me and I get diconnected. Again, I wait on hold for 2 hours, finally get to a lvl 2 tech who opens up a ticket # and tells me to call back. Next day, another 2 hours on hold, finally get to lvl 2 tech, they can't find the ticket # so they open up another one and say someone will call me back within hte next hour. 2 days pass, I call up each day, and no one calls. Finally, on the 3rd daya lvl 2 tech calls up, leads me through the BS everyone else has been leading me through, power cycling the modem, renewing the IP, all that BS. Then he tells me to go to a webpage, I go there, logon, then he sends a signal to my modem...it works. He fixes the problem in 10 minutes. Now my question is, why couldn't they just have sent me to a lvl 2 tech who did that in the first place? Instead of giving me the runaround, making me powercycle my modem 30 times, staying on hold for 14 hours.
So then its up and running, but we can't get speeds above 20KB/s ever...usually its even slower than that. So we call them up again, they come out and decide something is wrong with the dslam. They open up another ticket #...so we go for about a month of slowass cable service and finally its fixed. The problem is every few days it goes down for an hour or so. We looked into getting ATTBI for businesses, DSL isn't an option since we're not in the area, and theres no other friggin cable providers in the area. Oh yeah, and every once in awhile my ping times will shoot real high while gaming...as in once every 2 hours or so. Anyways, I HATE ATTBI...if there was anything else available I'd switch it right away. Hell, we even looked into satellite internet...but that was 70 bucks for less bandwidth.
