- Aug 8, 2004
- 8,622
- 40
- 91
Ok, weak rant, but heres the deal.
I purchased Plants Vs. Zombies for my 4 year old son. I've bought it for the 360, the DS and both the mac and PC versions (hes obsessed with it) Well, recently I upgraded his machine to OS 10.7 Lion and it no longer works without an upgrade so I head to the site to download. Once there it gives me the option to download the latest version which I do and proceed to install. Now it comes up as a trial (original was retail purchase and had no CD key) and it asks for an order number which I dont have since it was retail.
Fast forward a week of dealing with popcap and they say they will send me a *free* replacement which is just the digital download version of what I already have, but the patched version that is supposed to work with 10.7. I take the key they send and it tries its little phone home routine which opens a browser and from there I am supposed to click a register button and be on my way... wrong! It fails over and over. Try their help section regarding that, page dead. Try a few more links to try to self support it, fail.
Now I have a really upset kid because his game wont work and am again waiting on popcap to respond (usually takes a few days).
Developers, its crap like this that makes paying customers want to just give up and go to torrent site XYZ. I pay for the game and you make it much harder than if i had just gone and downloaded it illegally. I would have saved myself $20 and a whole lot of hassle.
Your phone home routines only hurt your paying customers, the pirates break that crap in 10 minutes and anyone who wants it can download it.
Please make it easier for me to be a legit customer!
I purchased Plants Vs. Zombies for my 4 year old son. I've bought it for the 360, the DS and both the mac and PC versions (hes obsessed with it) Well, recently I upgraded his machine to OS 10.7 Lion and it no longer works without an upgrade so I head to the site to download. Once there it gives me the option to download the latest version which I do and proceed to install. Now it comes up as a trial (original was retail purchase and had no CD key) and it asks for an order number which I dont have since it was retail.
Fast forward a week of dealing with popcap and they say they will send me a *free* replacement which is just the digital download version of what I already have, but the patched version that is supposed to work with 10.7. I take the key they send and it tries its little phone home routine which opens a browser and from there I am supposed to click a register button and be on my way... wrong! It fails over and over. Try their help section regarding that, page dead. Try a few more links to try to self support it, fail.
Now I have a really upset kid because his game wont work and am again waiting on popcap to respond (usually takes a few days).
Developers, its crap like this that makes paying customers want to just give up and go to torrent site XYZ. I pay for the game and you make it much harder than if i had just gone and downloaded it illegally. I would have saved myself $20 and a whole lot of hassle.
Your phone home routines only hurt your paying customers, the pirates break that crap in 10 minutes and anyone who wants it can download it.
Please make it easier for me to be a legit customer!
