I bought a Canon S400 at Walmart on March 1st and sent it oversea. My uncle carried the S400 with him oversea since he had an emergency situation and had to go back there. With all the hot deals on the S400 floating around, I would have never bought it from Walmart if it hadn't been an emergency leave. And also because he was in a hurry, we did not have time to inspect the camera, either.
Later, it turned out that the camera inside the box was an S100 (I guess some fvcking a*hole swapped the camera and returned it, and some idiotic Walmart cashier didnt even bother to check). Needless to say, my uncle brought it back when he got back here on March 12th. I was just at Walmart about 15 minutes ago and told them that the camera wasn't what I paid for and they did not let me return it, claiming that there wasnt anything they could do :|:|:|. The store manager already left so they told me I could come back tomorrow morning to talk to him/her.
That will be it for now. I will come back tomorrow and see what they say.
Has anyone experienced similar situations? If yes, how did it get resolved? What if the store manager refuses to accept the return?
Update - 3/14 : I came back to the same store this morning and spoke to the store manager (she said she was the co-manager since the real store manager is sick). Her name was Amy and despite her beautiful name, her attitude sucked. She did not let me return the camera and kept saying that if it wasn't the right camera, it could not be returned. I remained calm and polite all the time but now I regret that I did. I will talk to the Customer Service hot line (1-800-WALMART) tomorrow morning and see what they say before I file a dispute with American Express. Has anyone tried to file a dispute with Amex on similar situations?
Update - 3/15 : I called Walmart Home Office this morning. The lady who answered the phone was very polite. She took my phone number and my address and said that it would be forwarded to the store manager (the real one, not the co-manager). She said if the store manager does not resolve the situation to my satisfaction, then I can call back and they will forward it to the upperlevel management.
LAST UPDATE: I just received a call from Amy and she said that after the store manager reviewed the case, he agreed to take it back. So I didnt have to take it as far as I thought I would have to.
Later, it turned out that the camera inside the box was an S100 (I guess some fvcking a*hole swapped the camera and returned it, and some idiotic Walmart cashier didnt even bother to check). Needless to say, my uncle brought it back when he got back here on March 12th. I was just at Walmart about 15 minutes ago and told them that the camera wasn't what I paid for and they did not let me return it, claiming that there wasnt anything they could do :|:|:|. The store manager already left so they told me I could come back tomorrow morning to talk to him/her.
That will be it for now. I will come back tomorrow and see what they say.
Has anyone experienced similar situations? If yes, how did it get resolved? What if the store manager refuses to accept the return?
Update - 3/14 : I came back to the same store this morning and spoke to the store manager (she said she was the co-manager since the real store manager is sick). Her name was Amy and despite her beautiful name, her attitude sucked. She did not let me return the camera and kept saying that if it wasn't the right camera, it could not be returned. I remained calm and polite all the time but now I regret that I did. I will talk to the Customer Service hot line (1-800-WALMART) tomorrow morning and see what they say before I file a dispute with American Express. Has anyone tried to file a dispute with Amex on similar situations?
Update - 3/15 : I called Walmart Home Office this morning. The lady who answered the phone was very polite. She took my phone number and my address and said that it would be forwarded to the store manager (the real one, not the co-manager). She said if the store manager does not resolve the situation to my satisfaction, then I can call back and they will forward it to the upperlevel management.
LAST UPDATE: I just received a call from Amy and she said that after the store manager reviewed the case, he agreed to take it back. So I didnt have to take it as far as I thought I would have to.
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