VOIP SunRocket Internet Phone Service $199 for 15months = $13.27/month

[georgepa]

agrall-

Be sure to not let them deter you. Tell them that you heard that you get 2 phones for switching. If they can't do that, ask for rewards points to "help you make the decision to jump on the yearly plan." Sometimes waiting a few minutes (and maybe calling back again and talking to another rep) can mean a nice little goodie like the 2 phones. Good luck.

 

[DoozerM]

Georgepa, Sorry to tell you that it is STILL going on.... I did however get a note from SR support today:

Dear DOOZERM,

Thank you for your email to SunRocket Member Services!

We apologize for the inconvenience.

This sounds like a problem that has affected some of our other customers. Unfortunately, we are experiencing an issue with our network causing some voice communications to become interrupted and some calls to not get through. Our engineers are aware of the problem and are rapidly working on a fix. We expect to have this issue resolved by COB March 17.

What I?m going to do now is create a trouble ticket for you and put it in a special category specifically designed for tracking this problem. And once this problem has been fixed we will send you an email letting you know that the issue has been resolved. For your reference, your ticket number is XXXXXXXXXXX.

Should you have further questions or concerns, please email us back.

Please feel free to contact Member Services at 1-800-786-0132 or send an email to MemberServices@SunRocket.com and receive a personal response to your question or concern. Representatives are available 7 days a week from 7am to Midnight, ET.

Sincerely,

Joanna Borres
SunRocket Member Services

 

[georgepa]

doozerm-

sorry to hear it is still a thing with some. I wonder what the cause is? I have not had problems. Maybe a local server responsible for a certain area of the country?

 

[RideFree]

Originally posted by: DoozerM
Dear DOOZERM,

... Bla Bla Bla... And once this problem has been fixed we will send you an email letting you know that the issue has been resolved. For your reference, your ticket number is XXXXXXXXXXX. Bla.
Joanna Borres
SunRocket Member Services

Doozer, please let us know when Joanna sends you the luv note to the effect that S/R has todos es mierda together again.
Love,
Ride

 

[DoozerM]

Ride - Will do
George - As a techie, I too would love to know the cause. But, as long as they fix it, I'm a happy camper. BTW, it is our first, and its going to be a BOY!!!

 

[ys]

Originally posted by: laketrout

Originally posted by: ys
Can I use the Gizmo abroad like in Australia. This way people in the US can call me via a US phone number for a year or two.

This should work unless the country you are in censors the net, which I doubt Australia is doing. However, SunRocket won't support you if you have the gizmo abroad. So if you need support, try not to explicitly mention that you are in Australia.

It would be interesting to get a list of confirmed countries that allowed this setup... hmm...

Thanks.

I did more search and this indeed works around the globe. I read people in the Caribbeans used Vonage without a problem. This is awesome!

 

[DoozerM]

Originally posted by: georgepa
doozerm-

sorry to hear it is still a thing with some. I wonder what the cause is? I have not had problems. Maybe a local server responsible for a certain area of the country?

I just saw a post on dslreports that someone from California was having this problem, and I live in SRs homebase (Vienna, VA), therefore it does not appear to be localized.

 

[Eddieo]

This thread from time to time turns into a sunrocket troubleshooting thread instead of a hot deal. I'll pass on this deal. Kudos for those who it's working for.

 

[Robor]

Originally posted by: astrosfan90

Originally posted by: Robor
Thanks for the info on the firmwares for the WRT54G. I'm still waiting on my Gizmo to arrive. Hopefully I'll be back online today.

Hey Robor, welcome back!

Hope you have better luck this time with it!

It's not starting off very well. I signed up on Monday morning and was told I'd have overnight shipping on my Gizmo. Well, it's Friday and still no Gizmo. Not only that, I don't have access to my member services online let. I can log in but all I get is...

"Thank you for registering your SunRocket Account. Your account will be active shortly."

I've sent two Emails. One on Tuesday and one last night. They responded to the first one saying to wait a bit longer. Haven't heard from the 2nd one yet. If I get some free time I'll give them a call and see what's up.

 

[RideFree]

Must have something to do with Palm Harbor. UPS driver has been in Key West for a week...something like that.

 

[DoozerM]

Originally posted by: Robor

Originally posted by: astrosfan90

Originally posted by: Robor
Thanks for the info on the firmwares for the WRT54G. I'm still waiting on my Gizmo to arrive. Hopefully I'll be back online today.

Hey Robor, welcome back!

Hope you have better luck this time with it!

It's not starting off very well. I signed up on Monday morning and was told I'd have overnight shipping on my Gizmo. Well, it's Friday and still no Gizmo. Not only that, I don't have access to my member services online let. I can log in but all I get is...

"Thank you for registering your SunRocket Account. Your account will be active shortly."

I've sent two Emails. One on Tuesday and one last night. They responded to the first one saying to wait a bit longer. Haven't heard from the 2nd one yet. If I get some free time I'll give them a call and see what's up.

Your original Gizmo was defective right?

 

[georgepa]

doozer-

The "dead air" issue is definitely fixed now, according to everyone who had experienced it until yesterday (on DSLReports - no dissenting post yet.)

 

[azoomee]

Just got an email from Sunrocket saying that they have identified a "dead air problem" and expect to have it fixed today, 17 March. It seems it was the same response that Doozer got above......

 

[laketrout]

Originally posted by: ys

Originally posted by: laketrout

Originally posted by: ys
Can I use the Gizmo abroad like in Australia. This way people in the US can call me via a US phone number for a year or two.

This should work unless the country you are in censors the net, which I doubt Australia is doing. However, SunRocket won't support you if you have the gizmo abroad. So if you need support, try not to explicitly mention that you are in Australia.

It would be interesting to get a list of confirmed countries that allowed this setup... hmm...

Thanks.

I did more search and this indeed works around the globe. I read people in the Caribbeans used Vonage without a problem. This is awesome!

Cool. I actually took my gizmo to China to play and I wasn't able to devote enough time to actually get a call going (not becuase of SR but because of my connection and power and such), but all the lights seemed to pop up alright so it should have worked. And that was in CHINA...

 

[BadThad]

How does this thread stay alive? LOL

When ever I come to update the Corsair thread I see this thing hanging around still, lmao.

 

[astrosfan90]

Eh, a lot of us SunRocket dorks hang out in here and chat it up.

That and there seem to always be new people coming in and asking questions and signing up, so it just keeps going. Kinda like a mini-SR community inside of Anandtech. 8)

 

[RideFree]

Originally posted by: Robor
Thanks for the info on the firmwares for the WRT54G. I'm still waiting on my Gizmo to arrive. Hopefully I'll be back online today.

It's not starting off very well. I signed up on Monday morning and was told I'd have overnight shipping on my Gizmo. Well, it's Friday and still no Gizmo. Not only that, I don't have access to my member services online let. I can log in but all I get is...

"Thank you for registering your SunRocket Account. Your account will be active shortly."

I've sent two Emails. One on Tuesday and one last night. They responded to the first one saying to wait a bit longer. Haven't heard from the 2nd one yet. If I get some free time I'll give them a call and see what's up.

They send out e-mails with the UPS tracking # on them...have you gotten that?

 

[DoozerM]

Ridefree & Others - As promised, SR sent the note saying the problems have been fixed. It was quite informative actually. Here is the note:

Dear DOOZERM,

This week, SunRocket released two network fixes which addressed some quality issues you may have experienced. The first fix addressed the following:

When calling out you heard nothing (?dead air?) and neither did your called party.
When calling out you heard nothing (?dead air?) but the called party could hear you.
Your phone would ring for a new call but you heard nothing (?dead air?) when you picked up your receiver.
The issues above were related to a problem within our network that caused interrupted voice communications. (For our techies: Our session boarder controllers experienced a resource issue causing intermittent impact to SIP messaging and RTP streams.) This issue has been resolved.

The second fix corrected a ring-tone problem with outbound calling. For some customers, while outbound calls were typically connected, a ring-tone was not provided prior to the called party picking up. This issue was related to a particular devise distributed by SunRocket and has also been corrected.

If you have an open service ticket related solely to one of these two problems, we will be closing out your ticket as resolved. If you have an open service ticket related to any other concern or if you experienced these issues in addition to other problems, your ticket will remain open and will be addressed individually.

We sincerely value your business and are very committed to delivering a high quality service. You may contact us by emailing MemberServices@SunRocket.com or at 1-800-786-0132. Our representatives are available 7 days a week, from 8am to Midnight EST.

Sincerely,

SunRocket Member Services

 

[Robor]

Yep, my original gizmo was assumed to be defective since I had tons of problems and no one else was having them.

I have not received an Email from Sunrocket with any tracking info. I sent them an Email and they said they had shipped it and it has been delivered. I didn't get it and it's not at my door. I guess I'm going to have to call them. I'll have it shipped to my work address so I know someone is there to sign for it.

 

[RideFree]

OK, I'll ask the obvious...
Since you signed up the second time, did you get the second set of Unidens?
(Or, in case UPS may have "lost" several sets, possibly more than 8?)
Just pullin' your chain.

 

[azoomee]

Originally posted by: DoozerM
Ridefree & Others - As promised, SR sent the note saying the problems have been fixed. It was quite informative actually. Here is the note:

Dear DOOZERM,

This week, SunRocket released two network fixes which addressed some quality issues you may have experienced. The first fix addressed the following:

When calling out you heard nothing (?dead air?) and neither did your called party.
When calling out you heard nothing (?dead air?) but the called party could hear you.
Your phone would ring for a new call but you heard nothing (?dead air?) when you picked up your receiver.
The issues above were related to a problem within our network that caused interrupted voice communications. (For our techies: Our session boarder controllers experienced a resource issue causing intermittent impact to SIP messaging and RTP streams.) This issue has been resolved.

The second fix corrected a ring-tone problem with outbound calling. For some customers, while outbound calls were typically connected, a ring-tone was not provided prior to the called party picking up. This issue was related to a particular devise distributed by SunRocket and has also been corrected.

If you have an open service ticket related solely to one of these two problems, we will be closing out your ticket as resolved. If you have an open service ticket related to any other concern or if you experienced these issues in addition to other problems, your ticket will remain open and will be addressed individually.

We sincerely value your business and are very committed to delivering a high quality service. You may contact us by emailing MemberServices@SunRocket.com or at 1-800-786-0132. Our representatives are available 7 days a week, from 8am to Midnight EST.

Sincerely,

SunRocket Member Services

Still waiting on my email, but (thankfully) assuming the issue is fixed

 

[agrall]

Has anyone known these Uniden phones to be interfered with by wireless networks? I had some "dead air" calls a couple of days ago, but also had some where the other party said I was "breaking up". I'm wondering if that was related to the same issue, another issue, or possibly interference with the network.

 

[GTFan]

Originally posted by: RideFree
OK, I'll ask the obvious...
Since you signed up the second time, did you get the second set of Unidens?
(Or, in case UPS may have "lost" several sets, possibly more than 8?)
Just pullin' your chain.

I re-upped on Wed. and was promised new phones per my previous note, but they have not shown up yet. My SR account does not show monthly on the portal anymore, so I can only assume that I'm back to annual again.

 

[RideFree]

Originally posted by: GTFan

Originally posted by: RideFree
OK, I'll ask the obvious...
Since you signed up the second time, did you get the second set of Unidens?
(Or, in case UPS may have "lost" several sets, possibly more than 8?)
Just pullin' your chain.

I re-upped on Wed. and was promised new phones per my previous note, but they have not shown up yet. My SR account does not show monthly on the portal anymore, so I can only assume that I'm back to annual again.

I was actually pulling Robor's chain in RE: the free phones. He probably still has the original pair + at least one other pair from the second go at S/R, "assuming" that they ever get there.
GT, I assume that you got the e-mail in RE: tracking.

Now, on to a different topic.
My annual S/R was up on Dec. 24th and they never put me on the monthly billing, nor redid my annual commitment. My account just sat there in limbo, showing up as $0.00 every time they invoiced me (I never use international or directory assist).
I figured that I might as well go along for the FreeRide. Hark!
Then, I got to thinking that they would eventually track me down and I'd owe whatever at some point. Georges deal about calling the new Canadian sales department and catching another couple of phones was too good to lose (and I could hear the meter ticking).
So, rather than to lose out on the pair of phones and eventually be put in a position that necessitated payment..., well, you can figure it out...I gave up my free SunRocket.

 

[Sparky19692]

Ok I've read until my eyes can not take it anymore. just a few questions before I sign up.
1. I read of issues with the caller ID in the beginning, ie if there not in your contact list or have SR the name will not come up.
I have caller ID on my TV set so that would be a BIG issue.

2. There current promo is for 15months or. 2 free phones. are the phones worth more than $48.00?