YES!Originally posted by: TekWiz
But still it would be nice to get an appreciation gift from SR...
My new '06 Z06 Corvette should be here any day.
My new '06 Z06 Corvette should be here any day.
I use an answering machine on my SunRocket line and evryone who calls it gets major echoes. Has anyone experienced this?
Also, I find call waiting annoying. I choose not to answer an incoming call when I am talking to someone else, but the talking caller-ID I have continues to announce the phone number of the call that is trying to get through. I sent SR a question asking them how I could disable call waiting... the response, unfortunately, was that call waiting cannot be disabled.
Also, I find call waiting annoying. I choose not to answer an incoming call when I am talking to someone else, but the talking caller-ID I have continues to announce the phone number of the call that is trying to get through. I sent SR a question asking them how I could disable call waiting... the response, unfortunately, was that call waiting cannot be disabled.
Interesting--the caller ID on my AT&T phone doesn't seem to work during call waiting. Maybe it's the phone? No Caller ID on callwaiting?
jlensbo-
You should probably suggest a "Disable Caller ID" feature to them.
On May 15 Sunrocket is going to get "Name Caller ID" to come up nationwide, according to CS. No more "Anonymous" unless it is indeed a marketeer.
Tekwiz-
Did you call CS about your referral credits?
You should probably suggest a "Disable Caller ID" feature to them.
On May 15 Sunrocket is going to get "Name Caller ID" to come up nationwide, according to CS. No more "Anonymous" unless it is indeed a marketeer.
Tekwiz-
Did you call CS about your referral credits?
another new SR user. waited 6 days from order date to receiving the package.
day 1 of hook up: outgoing AND incoming calls work. called locally with no problems.
the uniden phones are starting to grow on me this is in fremont, CA, and the gizmo is in front of my router (on advice of ttown and FW forums ). and so begins the trial...
edit: SBC dsl, 1.5/384... but that 1.5 is actually capped at 768 due to instability with our copper lines. tomorrow, i will be transferred to 'project pronto' fiber optic service in anticipation of the extra bandwidth needed for voip. speed tests give ~600/280 right now with an idle phone.
day 1 of hook up: outgoing AND incoming calls work. called locally with no problems.
the uniden phones are starting to grow on me
this is in fremont, CA, and the gizmo is in front of my router (on advice of ttown and FW forums ). and so begins the trial... edit: SBC dsl, 1.5/384... but that 1.5 is actually capped at 768 due to instability with our copper lines. tomorrow, i will be transferred to 'project pronto' fiber optic service in anticipation of the extra bandwidth needed for voip. speed tests give ~600/280 right now with an idle phone.
It seems that sunrocket are having difficulties. I now cannot receive incoming or outgoing calls.
...I was just checking here to see if anyone else is affected...
I just made a outbound call and got dead-air. hung up to check my ISP, etc. and all looked OK.
Tried calling again and just let it sit, and sit, and sit -- hearing nothing but dead-air. About 1 minute into the dead air, I noticed a slight change in "deadness" -- and I said "hello?" -- and was suprised to hear my callee answer back. She said she said "hello" a couple times before I said "hello?" -- but I didn't hear it, nor any indication that it ever rang on her end. It apparently rang on her end the first time I tried, but I hung up too soon.
Outbound calling for me is definately a problem right now 11:30am-12:00pm 5/4/2005.
Inbound calling is troublesome, too. I tried calling with my cell -- got dead-air on my cell for 30seconds followed by fast busy. At about the same time, my gizmo phone started ringing. Definate problems.
Going now to SR.com to see what's up....
edit:
"SunRocket is experiencing short interruptions in service in some areas. We apologize for the inconvenience. "
edit2:
Apparently fixed (for me) as of 1:05pm Pacific. I was monitoring the gizmos network activity and this was the exact moment things appeared better. I've since made and received a call without further issue.
thinking about writing a SR monitoring app to alert me when I've lost service.....
I signed up for Sunrocket too a week back and got my kit quickly.
Phones look great and lots of feature.
One thing I had a problem right away with was getting the Gizmo to work behind my router.
Well after checking everything from Port Forwarding, Firewall settings (disabled even), and putting the device in the DMZ I gave Sunrocket a call.
After about 3 calls to Level 1 and Level 2 support and them walking through rebooting this and rebooting that and giving it "time" to syncronize I finally got ahold of Level 3 or their highest level guy who was most knowledgeable about their networking.
I found out a few things while on the phone such as:
1.) service should work from behind routers for there are good number of users doing this (already known by this forum)
2.) MAC address spoofing is NOT needed unless your ISP locks your service down to it. This was something they tried but it is to fix a paticular problem.
3.) They do have a more advance way of looking at the Gizmo with you and this shows the configuration information (which firmware the device looks at, ports it uses for the SIP, and server it communicates with for SIP and updates)
4.) You can not use the static IP settings for it does revert back to automatic (this was somewhat known by this forum) but there is also a little other information that you can try to set up a static by MAC address in your router (if you have it behind the router) so that if you need to forward ports you can make sure the SIP/ATA/Gizmo device always gets assigned the same address
5.) Setting the device up to be in the DMZ is NOT needed
6.) Port forward of ports 5060 and 5061 were not needed (in my case)
7.) All other ports were also not needed to be forwarded (in my case)
8.) Not quite sure if the cross over cable is absolutley needed but I am using it right now. The Gizmo does get an IP fine with both the Crossover and straight through to my switch but the Gizmo would not get an IP from the modem directly connected UNLESS I used a straight through cable.
9.) Some things to make sure you test out to verify the "voice" light is not just broke. If you life up a normal telephone you should be able to blow into the mouth peice and hear your blowing. This indicates the Gizmo is powering the phone through the RJ-11 port. If it is not doing this then there is a port problem not only a voice problem.
10.) The Voice light is supposed to become lit after the Gizmo downloads the configuration from their server.
Now after all these tests Sunrocket just couldn't get the Gizmo working behind my router. It was registering with their network and they have a signal on their screen to say when the "voice" light should be lit and that was all ok.
This was a perplexing problem but their support techs were very nice in trying to continue to help out but were at a loss.
I eventually called Linksys. btw I have a Linksys RV082 router.
I spoke with them and we went through disabling everything and trying to just do Port forwarding. Nothing seemed to work. Then the last thing we tried was changing the MTU size. It was typically set at 1500 which is typical size for ethernet and has been fine at that setting for a while now but this service must of had some problems with fragmented VoIP packets.
After switching to 1300 the service came up right away. I turned firewall back on and DoS and everything back on. I also took all port forwarding off. I have since changed the MTU up to 1400 and will try to tweak it a little further but it is still working even at 1400 MTU.
I really wanted the Gizmo behind my router because of the port forwarding issues and also the bandwidth issues I have been hearing about.
I hope this helps some people from doing either things they don't need to or trying some new things they didn't think of.
Phones look great and lots of feature.
One thing I had a problem right away with was getting the Gizmo to work behind my router.
Well after checking everything from Port Forwarding, Firewall settings (disabled even), and putting the device in the DMZ I gave Sunrocket a call.
After about 3 calls to Level 1 and Level 2 support and them walking through rebooting this and rebooting that and giving it "time" to syncronize I finally got ahold of Level 3 or their highest level guy who was most knowledgeable about their networking.
I found out a few things while on the phone such as:
1.) service should work from behind routers for there are good number of users doing this (already known by this forum)
2.) MAC address spoofing is NOT needed unless your ISP locks your service down to it. This was something they tried but it is to fix a paticular problem.
3.) They do have a more advance way of looking at the Gizmo with you and this shows the configuration information (which firmware the device looks at, ports it uses for the SIP, and server it communicates with for SIP and updates)
4.) You can not use the static IP settings for it does revert back to automatic (this was somewhat known by this forum) but there is also a little other information that you can try to set up a static by MAC address in your router (if you have it behind the router) so that if you need to forward ports you can make sure the SIP/ATA/Gizmo device always gets assigned the same address
5.) Setting the device up to be in the DMZ is NOT needed
6.) Port forward of ports 5060 and 5061 were not needed (in my case)
7.) All other ports were also not needed to be forwarded (in my case)
8.) Not quite sure if the cross over cable is absolutley needed but I am using it right now. The Gizmo does get an IP fine with both the Crossover and straight through to my switch but the Gizmo would not get an IP from the modem directly connected UNLESS I used a straight through cable.
9.) Some things to make sure you test out to verify the "voice" light is not just broke. If you life up a normal telephone you should be able to blow into the mouth peice and hear your blowing. This indicates the Gizmo is powering the phone through the RJ-11 port. If it is not doing this then there is a port problem not only a voice problem.
10.) The Voice light is supposed to become lit after the Gizmo downloads the configuration from their server.
Now after all these tests Sunrocket just couldn't get the Gizmo working behind my router. It was registering with their network and they have a signal on their screen to say when the "voice" light should be lit and that was all ok.
This was a perplexing problem but their support techs were very nice in trying to continue to help out but were at a loss.
I eventually called Linksys. btw I have a Linksys RV082 router.
I spoke with them and we went through disabling everything and trying to just do Port forwarding. Nothing seemed to work. Then the last thing we tried was changing the MTU size. It was typically set at 1500 which is typical size for ethernet and has been fine at that setting for a while now but this service must of had some problems with fragmented VoIP packets.
After switching to 1300 the service came up right away. I turned firewall back on and DoS and everything back on. I also took all port forwarding off. I have since changed the MTU up to 1400 and will try to tweak it a little further but it is still working even at 1400 MTU.
I really wanted the Gizmo behind my router because of the port forwarding issues and also the bandwidth issues I have been hearing about.
I hope this helps some people from doing either things they don't need to or trying some new things they didn't think of.
Santa... if you were having trouble in the middle of today, you might want to try putting your mtu back to 1500.
When I saw that it was "down" in the middle of the day (~11:30am (or before) -- ~1pm Pacific time), I did some monitoring of the gizmo/SR communication and it had the same signs of packet fragmentation.
There would be a burst of ~5 SIP requests and ~5 SIP responses where there should only be 1-for-1 request/response, every 15 seconds. This went on for quite a while.
Also, in the middle of this thread I detail a problem I had with the DoS settings on my router. I ended up upping the thresholds and things were good after that.
When I saw that it was "down" in the middle of the day (~11:30am (or before) -- ~1pm Pacific time), I did some monitoring of the gizmo/SR communication and it had the same signs of packet fragmentation.
There would be a burst of ~5 SIP requests and ~5 SIP responses where there should only be 1-for-1 request/response, every 15 seconds. This went on for quite a while.
Also, in the middle of this thread I detail a problem I had with the DoS settings on my router. I ended up upping the thresholds and things were good after that.
I had an issue all day long since I was working on it with tech support the afternoon int othe evening of the day I got it then all day and into the evening on the second day.
I will be monitoring my connection too but I don't think I use my line as much so unless I begin getting many calls forwarded to my hunt group I won't probably see the up and down nature as you may have but thanks for letting me know.
My router isn't capable of tweaking or fine tuning the threash hold of each attach unfortunatly. (would be nice though) So I am stuck with whatever preset limits they have but it is working out for me so far.
Hope we are the exception and that most people are just getting their Gizmos and have no issues.
I will be monitoring my connection too but I don't think I use my line as much so unless I begin getting many calls forwarded to my hunt group I won't probably see the up and down nature as you may have but thanks for letting me know.
My router isn't capable of tweaking or fine tuning the threash hold of each attach unfortunatly. (would be nice though) So I am stuck with whatever preset limits they have but it is working out for me so far.
Hope we are the exception and that most people are just getting their Gizmos and have no issues.
Just an update.... I've had sunrocket for about 3 months now, and can't really complain about anything. Call quality is very good for the most part. RARELY do I have any skips or cutouts. My setup is SB5100 > MS Wireless G router > Linksys switch > Gizmo and everything works perfect. I have my sig. line forwarded to my K7 account that sends faxes to my email.
Cheers!
Dave
Cheers!
Dave
I didn't--I have and SB4100 modem, Dlink DI-604 router (BTW it's a really cheap router and Verizon FIOS uses those on installations). The Gizmo worked fine in front and behind the router with no problem the first time I tried. Didn't change any settings--default on everything.
The only thing I don't understand is why can't I log into the Gizmo if it's behind the router?
I also noticed that hooking the Gizmo in front of the router on a friend's installation prevents me from using pcAnywhere or logging into their router remotely. I tried setting in the Gizmo a little but it didn't do anything...
Tek.
I am getting more and more unsuccessful outbound calls before making a successful outbound call :|, not only these recent days, it has been doing like this for several WEEKS, I have to try 3 or 5 times in order to make one successful call. The anonying part is it's not doing this all the time, just sometimes, no pattern...
Is this problem on my side or SR's side? any idea?
Is this problem on my side or SR's side? any idea?
you need to forward pcAnywhere's necessary ports (default are 5631 and 5632, but you can change them in the pcAnywhere setting) to your router and your router also need to forward those ports to your actual pc behind the router.
My gizmo is in front of my linksys router and all my servers are running ok (web server, ftp server, pcAnwhere and remote desktop, ...etc). only bad thing is my download speed is down to 1M from 4M...
I just got this today, which is exceedingly strange, as my number's been transferred over for the past month or so:
When the gizmo is behind your router -- and your other PC(s) are too, the route from PC to the gizmo is via the gizmo's WAN port. The web interface is disabled on the WAN port. It's only turned on on the LAN side.
If you plug in a PC to the gizmo lan port, you'll be able to use the web interface.
When the gizmo is in front of your router, your router (and thus PC) is connected to the lan port, so that's why you can connect in that configuration.
I've seen the config files that the gizmo uses to enable/disable things -- and the config file specifically says to turn the wan interface off. (As you might imagine, if it were exposed to the world (as it would be when in front of the router), it would be a security problem.)
However, it seems quite possible (albeit VERY tricky) that with l33t scripting skills and network experience, when the gizmo reads the config file from SR on start-up, to have the script replace the string that says "HTTPWAN=NO" to "HTTPWAN=YES".
It may be easier to redirect the the request to get the config file to instead get it from a local (edited) copy rather than the SR version. You'd need a utility/service to redirect a "http get" to your own http server. I haven't done it, but my guess is that such a thing is google-able. Either of the two ways above would require at least temporary fiddling with your hardware arrangement -- which makes it pretty impractical.
geez... that's way more than I was expecting to write....
cliff notes:
you can't (unless connected in-line via the lan port to the gizmo) access the http interface because it's turned off on the wan port via the SR config file
where do you live, and who is your broadband provider? I've noticed the same thing... to some extent. Usually if someone is doing some big file transfers, it takes a good long while to make an outbound call. I have to stop the tranfers most of the time.
the other possibility is I have the gizmo hooked up to our entire house. I read somewhere that w/ more and more phones adding to the line, it might cause problems.
I'm having some more serious issues w/ echo's now.. and am trying to gather as much info to get to sunrocket so they can mess with it. this is combined w/ the fact comcast had their whole DNS blowout.... it's a pain to pinpoint where the problems are.
I've been considering getting a VOIP line at my house for a while now, and have been poking around the net a bunch to see about the different providers. I'm leaning towards SunRocket but would love to hear a little more about what you all think of your service. This thread is HUGE and more than a little daunting, so could someone maybe give me the Cliff Notes version?
everyone's experience is different... you're going to have to spend some time doing research
Sunrocket is relatively new, started promo early this year I do believe. I'm on the not so good experience side so far... at least, when I started porting my number over. However, not all falls on Sunrocket really, Comcast had some DNS problems which didn't help me any. And it I've spent a week or two trying to closly monitor calls and collect info to work w/ Sunrocket... my problems have been prolonged a bit mainly because I haven't had time, so this is of no fault of sunrocket, it's just not on my top priority list right now (April was hell for me).
EvilYoda
Lifer
- Apr 1, 2001
- 21,198
- 9
- 81
alright, got the box today, put it between my cable modem and router and the "voice" light never came on. I'm back to the cable modem -> router so I can access the internet, so no problem with the modem. Any ideas? Sorry, but I've tried to keep up with this thread, but there's so much stuff to read, with most of it being chit chat
I think it's fair to say that the consensus is that quality ranges from "acceptable" to "great" -- probably depending upon your personal broadband connection.
I have 1.5Mbps down and about 250Kbps up, and voice quality is very comparable to the land-line I used to have. The upload speed may be a bigger issue for you if you're into file-sharing or are frequently uploading significant amounts. Go to dslreports.com --> tools --> speed test, and see how you rate. If you're under 100Kbps up, voice quality will probably be lacking.
SR has had some issues recently with apparent "downtime" -- which may be important to you, especially if you have no other phone (like a cell-phone) and rely heavily on your phone. Hopefully, the recent problems are only temporary.
As far as value: SR provides the best value if you can swing the Yearly payment plan. At the monthly rate, it's comparable to the rest of the bunch (vonage, and whoever else). Also, something that makes the deal particularly hot is "the free phone offer" they are running. If you put the phone-number of any of your fellow-ATHD SR customers as a promo-code, you'll get a uniden wireless phone with 2 hand-sets (amazon sells these "on sale" for $60, with a msrp of $110 iirc) -- and the person whos # you used get's "referral points". (PM me if interested)
One bright feature SR includes, that others charge extra for, is a second virtual number. The virtual number allows you to have a phone-number in a different area-code -- which allows people in that area-code to call you for free. If you've got family/friends/business in another area, that may be worth a lot to you. Besides that, calling long-distance is free anywhere in the US or canada. You also get 100minutes free to other countries.
If you are a simple, non-techy type, and would consider yourself "joe user" -- then setup is really very simple. Going from the box it shipped in to having the phones work took less than 10 minutes, and required NO technical knowledge. Many of the posts above are from people maximizing their home network configuration.
hope this helps
cliff notes: :thumbsup: sunrocket
Make sure it goes like this:Originally posted by: EvilYoda
alright, got the box today, put it between my cable modem and router and the "voice" light never came on. I'm back to the cable modem -> router so I can access the internet, so no problem with the modem. Any ideas? Sorry, but I've tried to keep up with this thread, but there's so much stuff to read, with most of it being chit chat
cable ----> modem ---> (wan)gizmo(lan) --->(wan)router(lan) ===> PC's
or alternatively:
cable ---> modem ---> (wan)router(lan) ===>(wan)gizmo(lan) and PC
Maybe try resetting everthing after it's all arranged.
Also let it sit for a while.... it may be attempting a firmware update.
I'll definetly check that out--I really only use the internet at home for basic email checking and the like, and gaming, and since I'm multi-tasking challenged, I don't anticipate being on the phone while gaming too much, so hopefully it won't be an issue (I have broadband).
Awesome--I looked into the yearly deal and that's brilliant. I think I spent that in two months on my darn cell phone right now, so that would let me cut my cell phone bill down substantially and in the end I'd save a bundle of money.
How is the quality for the international calling, and what's the deal after 100 minutes? I'm assuming the 100 mins. is monthly? My parents live overseas (oil business), so part of the reason I'm looking at a VOIP line is for the international calling options. As you might imagine, even calling for 1 minute to say "hey Mom its me call me back" runs me a few bucks each time around. If I could call them with SunRocket and actually talk to them rather than making them call me back every time, it would save me and them money!
Good stuff. I'm semi-tech oriented, but not really--in other words, I'm a Mac user and really good with OSX, but when it comes to anything else I struggle a bit, so this is good to know. Will the fact that I have a wireless router at home complicate matters?
Thanks a bunch, ttown, this is really helpful.
Originally posted by: EvilYoda
alright, got the box today, put it between my cable modem and router and the "voice" light never came on. I'm back to the cable modem -> router so I can access the internet, so no problem with the modem. Any ideas? Sorry, but I've tried to keep up with this thread, but there's so much stuff to read, with most of it being chit chat
Did you unplug your cablemodem's power to reset you IP?
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