gibster
Senior member
- Jan 18, 2002
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Well, I originally connected with the gizmo behind the router (nonstandard way), and everything worked OK. I started paying attention to the voice quality, and people on the other side always say there is an echo of their own voice. I verified this by calling my own POTS line.
So then I tried connecting the gizmo the standard way, with the gizmo in front of the router. I CAN NEVER GET THE GIZMO TO TALK TO MY CABLE MODEM (Comcast). The WAN light comes on, but that's the extent of it. I tried the crossover cable they provided, regular cable, double-triple checked my connections - nada. When I look at the admin page of the gizmo, the WAN IP address is always 0.0.0.0. WAN settings are correct - basically dynamic connection, which should work fine. The Voice light never comes on, either, and there is no Internet connection, of course.
Did anybody experience problems like these? The service seems decent other than these few issues, I would like to get things ironed out before committing to this.
So then I tried connecting the gizmo the standard way, with the gizmo in front of the router. I CAN NEVER GET THE GIZMO TO TALK TO MY CABLE MODEM (Comcast). The WAN light comes on, but that's the extent of it. I tried the crossover cable they provided, regular cable, double-triple checked my connections - nada. When I look at the admin page of the gizmo, the WAN IP address is always 0.0.0.0. WAN settings are correct - basically dynamic connection, which should work fine. The Voice light never comes on, either, and there is no Internet connection, of course.
Did anybody experience problems like these? The service seems decent other than these few issues, I would like to get things ironed out before committing to this.
I would expect that you'd have to reset the gizmo when you moved it. I don't have mine yet, so I don't know if there's a reset-button or something. I recall someone on dslreports.com forum said they had to leave it unplugged for ~30 minutes to reset it.
Also, regarding the voice-echo problem you mentioned -- I read several comments about people having voice quality probs and when they called customer-service, a tech flashed the firmware and the problem was fixed (can be done over the phone, but you have to resolve your connection issue first)
gibster
Senior member
- Jan 18, 2002
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I contacted support, they will hopefully resolve this by tomorrow. Essentially, the gizmo will not take a DHCP WAN address from the modem, but will from my router. The router works fine with the modem by itself, so this is probably a gizmo hardware/firmware issue.
The minimal after hours support was not able to help me much. On the echo issue, they tried to convince me it was either the setup (yeah, probably), or interference from either my wireless router, or the PC itself. I doubted the latter hypotheses highly, and in fact shot these down by using an old non-wireless SMC router and turning off my PC. Echo still there.
So I believe I narrowed it down to something wrong with the gizmo... We'll see, I'll report on this as soon as I know more...
gibster
Senior member
- Jan 18, 2002
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Done numerous times. I did follow the instructions, especially after it wasn't working.
The modem seems to "cough up" the address for my routers just fine... For the gizmo, I even waited 20 minutes, nothing. When I hook it up to my router, it gets an address in less than a minute.
gibster, did you even read my posts? 
I had the exact same problem. To get the gizmo to reset, completely unplug everything from it and let it sit for 45 minutes. But before you do that, hook it up to your router and let everything come up as normal. Then call SunRocket and ask them to upgrade your firmware. That takes about 20 mins. From what I've read, that should fix your problem.
I had the exact same problem. To get the gizmo to reset, completely unplug everything from it and let it sit for 45 minutes. But before you do that, hook it up to your router and let everything come up as normal. Then call SunRocket and ask them to upgrade your firmware. That takes about 20 mins. From what I've read, that should fix your problem.
Gibster, I had the same problem when I first moved the gizmo in front of my router. It wouldn't work until I basically pretended I just got it and followed the instructions Sunrocket gave. After it started working, I can move it around (in front or behind router) without any trouble at all (or waiting for 45 minutes, which I never had to do).
funboy6942
Lifer
- Nov 13, 2001
- 15,368
- 418
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Originally posted by: funboy42
Originally posted by: MrNutz
https://www.sunrocket.com/sign_up/beginSignup.do">Link for the Lazy
LOL still not working
Atleast not on my end.
Not in my area and I know we have 911 service too. POO!
The reason they tell you to wait 45 mins is so everything will discharge and the gizmo will no longer be married to the original IP it acquired from your router. That time frame seems pretty close to right since the gizmo uses two 100uF capacitors... (yeah, I'm a typical EE, I gotta see how everything works.) so they are just making sure these completely discharge before the gizmo is able to reaquire a new IP.
I don't know anyplace that doesn't have 911 service. What they mean is that they have proper access to the 911 service. I was told that they would have a large coverage expansion in the next few months.
gib,
I think that the gizmo must be set to tell the cable modem the name & password it's looking for - just like the router that you would have had to program to do it.
I never loaded the cable modem files onto the computer (the installation utility provided by Comcast in my case) and as such, the only control of the modem is by the router's config wiz.
I think that the gizmo must be set to tell the cable modem the name & password it's looking for - just like the router that you would have had to program to do it.
I never loaded the cable modem files onto the computer (the installation utility provided by Comcast in my case) and as such, the only control of the modem is by the router's config wiz.
gibster
Senior member
- Jan 18, 2002
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Originally posted by: MrNutz
gibster, did you even read my posts?
I had the exact same problem. To get the gizmo to reset, completely unplug everything from it and let it sit for 45 minutes. But before you do that, hook it up to your router and let everything come up as normal. Then call SunRocket and ask them to upgrade your firmware. That takes about 20 mins. From what I've read, that should fix your problem.
From what you've read? So, you are saying you have not actually done this.
This is too much voodoo for me. I'm not doing anything wrong, b/c I can obviously get things to work in one configuration. Don't tell me it should only work when you stroke it just right, this is baloney. If the gizmo does not get a DHCP address from the modem in 20 minutes, something is wrong. Both my routers get it after doing some resetting, and the gizmo got a DHCP address from 2 different routers within 1 minute without having to do anything special.
Like I said, maybe the firmware flash will cure this.
gibster
Senior member
- Jan 18, 2002
- 757
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Originally posted by: RideFree
gib,
I think that the gizmo must be set to tell the cable modem the name & password it's looking for - just like the router that you would have had to program to do it.
I never loaded the cable modem files onto the computer (the installation utility provided by Comcast in my case) and as such, the only control of the modem is by the router's config wiz.
Well I reset the second router to factory defaults and just set it up for dynamic connection, and it worked. No passwords are required. Try again.
Whoa.. calm down. Like I said before, have you read my previous posts?...
When I moved the gizmo from after my router to btwn my modem and router I couldn't get an IP either. I let it sit completely disconnected for about 45 mins and it obtained a new IP immediately on connection. But I had somehow developed another problem... I couldn't get a dialtone. Not sure how this happened, it may have been one of the phones I hooked up to it. Or b/c I was switching it btwn my router and modem so much. Or b/c I hooked it up to my modem w/o using the Xover cable. Like I said... not sure.
I'm getting my new gizmo today and the first thing I'm doing is getting them to upgrade the firmware. I've done alot of researching about the echo problem and in every followup case, the firmware upgrade solved the problem. What FW are you running right now?
holy crap this is an awesome deal if they can sustain business. Just don't want to risk it.. and really, upstream on my cable is lacking to have voice AND data usage. Or rather, I need something that can manage it well (in theory, my linksys should work.. heh). Tempting... very tempting
The gizmo has 2 interfaces -- the inward interface ("the IP accessible by you") and the outward interface (the gateway ("to the internet")).
When you plugged it into your router at the beginning, it did a dhcp request for an IP-- and obtained one from your router. The IP it got from your router's dhcp is on your private network, and is not directly addressable from the internet (called a non-routable ip). From that moment on, your router is responsible for getting traffic to your gizmo (called network address translation, aka "NAT") The WAN side of the gizmo most likely assigned its gateway address to the router.
So, if you quickly (< 45 minutes or whatever) move the gizmo ahead of your router, the gizmo still has your private-network address on the inward interface. When you plug your router into that, your router essentially becomes disabled because its WAN port is now connected to a non-routable IP. It also has the routers IP address on its outward-facing WAN interface -- making IT disabled as well.
That describes your scenario.
The reason the gizmo doesn't magically work as soon as you move it is because when the DHCP request was made (and was responded to by your router), along with it came a "dhcp lease expiration" -- which is likely days or weeks into the future. This prevents needless/constant demand on your (routers) DHCP server.
So, the gizmo needs to be "reset" (powered down long enough for it to "forget" about it's DHCP lease). Someone posted above about specific capacitors and needing to wait ~45 minutes. I'd trust his calculation for time. The reason it doesn't "reset" immediately is because capacitors hold a charge -- sometimes for a long time. (Remeber this if you ever take the case off a TV and go poking around in there... lol... DO NOT DO THIS, "serious injury and/or death may result")
Well, that was a longer reply than what I thought I'd write....
Forgive me if you already knew all that.
Cliff notes: to reset your gizmo, leave it unplgged a long time (~45 minutes)
Tempt away.. no cancellation charges and you get a prorated refund on cancellation. (plus you get to keep the free phones.)
Thanks for backing me up ttown. Just note, I didn't do any actual calculations, but I've opened up enought electronics, especially tvs, to know approx cap discharge times. And 2x100uF will take a while on a device like this.
Also, make sure you disconnect the ethernet cables as well as the pwr. They are providing amperage to the device as well.
well, do i have to transfer my number right away, or not? And 31 days ain't much if they go out of business 6 months from now That's my only real fear
That's my only real fearYou have 31 days to get a full refund. You have as long as you want to get the prorated refund if you do the annual plan. And no, you don't have to transfer your number now.
That's my only fear as well.... (since I pre-paid for a year). I'm in the same situation as for transfering my number. I've got the paperwork all ready to go, but I'm hesitant to send it just in case I try the sevice and it's unacceptably poor. To answer your question: no, not right away. They give you a household number when you sign up, and if you transfer your existing number they'll replace their "household number" with the one being transfered. They say that process takes about 20 days.Originally posted by: lnguyen
well, do i have to transfer my number right away, or not? And 31 days ain't much if they go out of business 6 months from now
So I guess there will be almost a month of overlap between this and my land-line phone service.
If it makes you feel any better, they got a good plug on my area's major news channel the other day (western wa). They did a 2-3 minute story on VoIP, and specifically showed sunrocket -- and showed how easy it was to plug it in and have it work, just like a normal phone.
Strangely, the news story was about 10 minutes after I signed up! I'm glad they didn't say something like "beware of this scam!"
RossMAN
Grand Nagus
- Feb 24, 2000
- 79,094
- 461
- 136
Regarding the refund when does the 31 days begin?
We're using 802.11b WiFi and I don't have a PC hooked up to the cable modem or router (although I do have an old and slow laptop with NIC available). What are some FREE bandwidth meter apps I can download? I'd like to test down/up speeds before and after hooking up the gizmo?
We're using 802.11b WiFi and I don't have a PC hooked up to the cable modem or router (although I do have an old and slow laptop with NIC available). What are some FREE bandwidth meter apps I can download? I'd like to test down/up speeds before and after hooking up the gizmo?
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