And you'll get the same problem that every forum gets that is dedicated to anything hardware/software/anything.....you see the bitching about problems but never see the people without problems. One could safely assume, given what you say, that everything is crap because everything is bitched about....no matter how small the representative group is out of the larger group of all owners of the product.
And, as for ratings being crap, guess Lexus, Toyota and Honda suck then, right, because those three car lines typically rate very highly.
At least the ratings surveys take a sample of all owners, not just the ones bitching about problems....so you have a much better cross section of all owners, not just the ones who take time to whine about problems they may be having.