UPDATE
We had called the company that we ordered the television from, and they said they sent out another television, and that UPS will send the one that looks beat up back to them. So fast forward to today........
I got a call from my mother today. Turns out, UPS re-delivered the original television; IN THE SAME BOX. The box was broken open, taped up and redelivered. It was left at the door when no one was home. Additionally, there is less packing material in the box than there was before. Basically, you can shake the box, and feel the television moving from side to side. She called back the company who we ordered the television from, and they said that they apologize that this happened, and that they are embarrassed that UPS did what they did. They will be taking care of us, and will be giving UPS hell....
LAST WEEK
So we ordered a color TV from an online retailer. The package was supposed to be delivered on Monday afternoon. Monday came, and no package. So Tuesday afternoon, my mother gets ready to leave the house, and guess what is sitting on the front step.....the package. This shows that they never even knocked on the door.
She brought it inside, and one noticed of the sides of the box was completely torn open. You could actually see the contents in the box just by looking at the box. Additionally, the screen was exposed (looks like there was no stirofoam in the box). So my mother calls me, and I tell her to 1) Not open the box, and 2) Call UPS. UPS tells her to open the box, which she refuses. They say that they would want her to open the box, because if the TV works, then there is no problem. Considering that the box was beat to hell, if we were to open it, UPS could always say we destroyed the box.
So after about 15 minutes of arging with UPS, they said that my mom should bring the package to a UPS office in Hialeah, Florida, which is like 45 miles away. She refused. After more arguing, UPS they agreed to come pick up the box. They said they would come to pick it up between 9 and 6 on Thursday. My mother asked if they could give her a more approximate time, since she did not want to stay home all day waiting for them to pick up the package. The UPS representative said to just leave it on the doorstep. My mother then told them that if she does that, it will be stolen. UPS asks why it would be stolen, and my mother said "The box says 27 INCH TELEVISION. If it is just sitting at the front door in plain view, with no cars in the driveway, don't you think someone might just take it?"
They finally came to pick it up at 10AM on Thursday, and are "investigating the issue"
We had called the company that we ordered the television from, and they said they sent out another television, and that UPS will send the one that looks beat up back to them. So fast forward to today........
I got a call from my mother today. Turns out, UPS re-delivered the original television; IN THE SAME BOX. The box was broken open, taped up and redelivered. It was left at the door when no one was home. Additionally, there is less packing material in the box than there was before. Basically, you can shake the box, and feel the television moving from side to side. She called back the company who we ordered the television from, and they said that they apologize that this happened, and that they are embarrassed that UPS did what they did. They will be taking care of us, and will be giving UPS hell....
LAST WEEK
So we ordered a color TV from an online retailer. The package was supposed to be delivered on Monday afternoon. Monday came, and no package. So Tuesday afternoon, my mother gets ready to leave the house, and guess what is sitting on the front step.....the package. This shows that they never even knocked on the door.
She brought it inside, and one noticed of the sides of the box was completely torn open. You could actually see the contents in the box just by looking at the box. Additionally, the screen was exposed (looks like there was no stirofoam in the box). So my mother calls me, and I tell her to 1) Not open the box, and 2) Call UPS. UPS tells her to open the box, which she refuses. They say that they would want her to open the box, because if the TV works, then there is no problem. Considering that the box was beat to hell, if we were to open it, UPS could always say we destroyed the box.
So after about 15 minutes of arging with UPS, they said that my mom should bring the package to a UPS office in Hialeah, Florida, which is like 45 miles away. She refused. After more arguing, UPS they agreed to come pick up the box. They said they would come to pick it up between 9 and 6 on Thursday. My mother asked if they could give her a more approximate time, since she did not want to stay home all day waiting for them to pick up the package. The UPS representative said to just leave it on the doorstep. My mother then told them that if she does that, it will be stolen. UPS asks why it would be stolen, and my mother said "The box says 27 INCH TELEVISION. If it is just sitting at the front door in plain view, with no cars in the driveway, don't you think someone might just take it?"
They finally came to pick it up at 10AM on Thursday, and are "investigating the issue"
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