UPDATED***CPU arrived damaged from NewEgg, what do I do?

[Shawn]

Have them send it back.

This is how I've been able to use a cpu with a broken pin in the past:
Take a twist tie, perferably one with the outside plastic so you can just cut the plastic off leaving the very thin piece of metal. Cut the metal piece so it will sit slightly above where it should make contact when seated in the socket. Make sure it's long enough to be able to take it back out with tweezers or something. Carefully bend back the other pin and insert the cpu. It SHOULD work, and is safer than trying to solder something that small, and it's reversable. I don't know how well this will work with a new P4 but it did work for me with an old AMD 5x86 which is still running. However it also used a different type socket. YMMV, but if you have no other options try that.

 

[cchen]

Last time I bought a refurb cpu and it came broken, I returned it for RMA, notifiied them that it came DOA, and they refunded me promptly

 

[Farvacola]

I had the same problem with some other hardware that I purchased for a server I was building. They tend to to reconsider and will usually rule in your favor. Cross your fingers!

 

[Lenine]

If you can't/don't want to fix it yourself, some people on the net will do it for free or a small cost.

 

[Yzzim]

send them this thread, with 500+ views, this is pretty bad word-of-mouth for them

 

[Yolner]

Give them a crappy review on resellerratings

 

[mwtgg]

Originally posted by: Yolner
Give them a crappy review on resellerratings

I concur. This always prods them to do something.

I ordered a case from them, and FedEx lost it. So I call FedEx, and they told me to call the retailer. So I call NewEgg, and they tell me to call FedEx. Same back and forth phonetag, so I was tired of being jerked around, and left some ResellerRating comments.

An hour or so later, I got an email from Customer Service about the review, and it was finally settled. They resent the case FedEx 1day, and they sent some paperweights ($56 value). So, that was good, I finally got my case after two weeks of waiting.

 

[dmw16]

situation resolved. figured ya'll would want to see this. They actually called in reponse to this thread. Great to see a retailer keeping an ear to the ground when it comes to the community they serve.

 

[dmw16]

wanted to give this another bump for everyone who responded or looked and wanted to see the resolution.

 

[Anubis]

see newegg is awsome
ive always gone with them

and its great lately when i order things, i always get them a day or 2 before the estimated delevery date, from Cali - NY in 2 days, pretty damn sweet IMO

gonn be ordering me an xbox when thet get them back in stock