*Updated* Anyone ever been told that camera memory cards are software?

[episodic]

I was denied a return of a camera memory card at a retailer because they said it was software. I even took it to the manager who repeated the mantra that camera memory cards are software, and their policy was that once software was opened you cannot return it.

I defined software to him, and notifed him that the card was NOT software, but they would not budge, yea I had the big manager.


Anyone ever been told this?
Update:

The manager of this particular store held fast. He inisisted that the XD Card was 'software'. I went to another branch of the same store, and returned the card with no problem.

It seems the problem is with this one store. To that end, I wrote a lengthy account of the affair and sent it to the district manager and to the corporate office. If they really wanted to make me happy, I suggested a simple 20$ gift card to reimburse me for gas expenses driving to the next town. That is all I really want.

I'll eventually name the company if I don't get good results from corporate. So, it really seems to be just a problem with this one manager. I don't like to 'smear' whole companies, until I'm sure it isn't just one clown. That is what it seems to be. At the other branch infact the manager was the one that returned the xd card. After completing the process, I told him about the whole affair, and he laughed about it and walked off saying there was no such policy.

 

[LordMaul]

WTF?

To your question, no.

 

[Toonces]

I worked at Staples, it's always been hardware/peripheral there

 

[funkymatt]

lol, that retail store you went to sucks.

 

[Zim Hosein]

Originally posted by: episodic
I was denied a return of a camera memory card at a retailer because they said it was software. I even took it to the manager who repeated the mantra that camera memory cards are software, and their policy was that once software was opened you cannot return it.

I defined software to him, and notifed him that the card was NOT software, but they would not budge, yea I had the big manager.

Anyone ever been told this?

WTF?

 

[episodic]

Yea, I argued, called him back quoted their return policy (which did not state this) and they are still denying the return on the same basis.

 

[Baked]

Which store so I know where not to shop.

Call their corporate office and bitch to their regional manager.

 

[Zim Hosein]

Originally posted by: Baked
Which store so I know where not to shop.

I concur :|

 

[episodic]

Originally posted by: Baked
Which store so I know where not to shop.

I'm going to hold off with that until I call a higher up tommorow, if they resolve it or if it was a misunderstanding, I'll just kill the thread. Will update if they hold fast.

 

[andylawcc]

danmn... that sucks. They are teh stupid. where is the store?

we can ownz that manager on soome many levels, logically, geekily.... (but I just can't think of one right now)

 

[TheChort]

Originally posted by: andylawcc
danmn... that sucks. They are teh stupid. where is the store?

we can ownz that manager on soome many levels, logically, geekily.... (but I just can't think of one right now)

would that make you feel better about yourself?

 

[TheChort]

Originally posted by: episodic

Originally posted by: Baked
Which store so I know where not to shop.

I'm going to hold off with that until I call a higher up tommorow, if they resolve it or if it was a misunderstanding, I'll just kill the thread. Will update if they hold fast.

any updates on the store name?

 

[mercanucaribe]

Originally posted by: episodic

Originally posted by: Baked
Which store so I know where not to shop.

I'm going to hold off with that until I call a higher up tommorow, if they resolve it or if it was a misunderstanding, I'll just kill the thread. Will update if they hold fast.

You seem really big on protecting a guy who has no business managing an electronics store...

 

[MazerRackham]

What the f was the store??? ??

?????????????????

 

[OdiN]

sounds best buyish to me.

 

[jagec]

I believe I would have started laughing in his face until they kicked me out of the store. Then I would have gone back with a dictionary and pwned them.

 

[HamburgerBoy]

RadioShack?

 

[KK]

Go in the bathroom and leave them some software on the floor.

 

[Goosemaster]

Originally posted by: jagec
I believe I would have started laughing in his face until they kicked me out of the store. Then I would have gone back with a lawyer and pwned them.

fixed

 

[imported_Mike]

Name the store

 

[GML3G0]

Definitions of software on the Web:

* Written coded commands that tell a computer what tasks to perform. For example, Word, PhotoShop, Picture Easy, and PhotoDeluxe are software programs.
amol.org.au/capture/course/glossary.html

* Coded instructions (programs) that make a computer do useful work.
www.krollontrack.com/legalresources/glossary.asp

* Programs, procedures, rules, and any associated documentation pertaining to the operation of a system. Contrast with hardware (page ***).
publib16.boulder.ibm.com/doc_link/en_US/a_doc_lib/aixins/insgdrf/glossary.htm

* A program or set of instructions that controls the operation of a computer. Distinguished from the actual hardware of the computer.
www.arl.org/scomm/subversive/glossary.html

* The programs and instructions which direct a computer.
www.telemet.com/weather_gloss_s.htm

* Generally, programs loaded into a computer from external mass storage but also extended to include operating systems and documentation.
www.flw.com/define_s.htm

* Programs that run on a computer. Word-processing software includes programs that enable writers to compose, edit, store, and print material. Professional quality software packages incorporate such amenities as databases that can feed the results of research electronically into the final manuscript, alphabetization and indexing functions, and capabilities for constructing tables and charts and adding graphics to the body of the manuscript. ...
www.brochure-design.com/brochure-design-publishing-terms.html

* The programs that tell the computer what to do.
www.esls.lib.wi.us/glossary.html

Go to the store and see what items the memory card is grouped with. Suggest that they move the memory cards to the software section.

:roll:

 

[Goosemaster]

Originally posted by: GML3G0

Definitions of software on the Web:

* Written coded commands that tell a computer what tasks to perform. For example, Word, PhotoShop, Picture Easy, and PhotoDeluxe are software programs.
amol.org.au/capture/course/glossary.html

* Coded instructions (programs) that make a computer do useful work.
www.krollontrack.com/legalresources/glossary.asp

* Programs, procedures, rules, and any associated documentation pertaining to the operation of a system. Contrast with hardware (page ***).
publib16.boulder.ibm.com/doc_link/en_US/a_doc_lib/aixins/insgdrf/glossary.htm

* A program or set of instructions that controls the operation of a computer. Distinguished from the actual hardware of the computer.
www.arl.org/scomm/subversive/glossary.html

* The programs and instructions which direct a computer.
www.telemet.com/weather_gloss_s.htm

* Generally, programs loaded into a computer from external mass storage but also extended to include operating systems and documentation.
www.flw.com/define_s.htm

* Programs that run on a computer. Word-processing software includes programs that enable writers to compose, edit, store, and print material. Professional quality software packages incorporate such amenities as databases that can feed the results of research electronically into the final manuscript, alphabetization and indexing functions, and capabilities for constructing tables and charts and adding graphics to the body of the manuscript. ...
www.brochure-design.com/brochure-design-publishing-terms.html

* The programs that tell the computer what to do.
www.esls.lib.wi.us/glossary.html

Go to the store and see what items the memory card is grouped with. Suggest that they move the memory cards to the software section.

:roll:

that's way too much work. I'd simply ask for the district/regional managers number, call them right then and there, and buy a coke or something while I am on hold so they know I don't give a fvk how long I wait.

 

[imported_Mike]

Originally posted by: Goosemaster

Originally posted by: GML3G0

Definitions of software on the Web:

* Written coded commands that tell a computer what tasks to perform. For example, Word, PhotoShop, Picture Easy, and PhotoDeluxe are software programs.
amol.org.au/capture/course/glossary.html

* Coded instructions (programs) that make a computer do useful work.
www.krollontrack.com/legalresources/glossary.asp

* Programs, procedures, rules, and any associated documentation pertaining to the operation of a system. Contrast with hardware (page ***).
publib16.boulder.ibm.com/doc_link/en_US/a_doc_lib/aixins/insgdrf/glossary.htm

* A program or set of instructions that controls the operation of a computer. Distinguished from the actual hardware of the computer.
www.arl.org/scomm/subversive/glossary.html

* The programs and instructions which direct a computer.
www.telemet.com/weather_gloss_s.htm

* Generally, programs loaded into a computer from external mass storage but also extended to include operating systems and documentation.
www.flw.com/define_s.htm

* Programs that run on a computer. Word-processing software includes programs that enable writers to compose, edit, store, and print material. Professional quality software packages incorporate such amenities as databases that can feed the results of research electronically into the final manuscript, alphabetization and indexing functions, and capabilities for constructing tables and charts and adding graphics to the body of the manuscript. ...
www.brochure-design.com/brochure-design-publishing-terms.html

* The programs that tell the computer what to do.
www.esls.lib.wi.us/glossary.html

Go to the store and see what items the memory card is grouped with. Suggest that they move the memory cards to the software section.

:roll:

that's way too much work. I'd simply ask for the district/regional managers number, call them right then and there, and buy a coke or something while I am on hold so they know I don't give a fvk how long I wait.

heh

 

[gsethi]

can you atleast tell us the store name if it is a big national store having multiple branches ?

If this would have happened to me, I would be LOLing at the manager right in his face. Should have shown him what "software" is and asked why are memory cards kept in a different place. Did you ask him to show you the "COA sticker" or the "License Agreeement" for the "software" (i am so LOLing at the manager while typing this)

better yet, go back and tell him that this so called "software" didnt come with a key to activate it

 

[episodic]

Originally posted by: gsethi
can you atleast tell us the store name if it is a big national store having multiple branches ?

If this would have happened to me, I would be LOLing at the manager right in his face. Should have shown him what "software" is and asked why are memory cards kept in a different place. Did you ask him to show you the "COA sticker" or the "License Agreeement" for the "software" (i am so LOLing at the manager while typing this)

better yet, go back and tell him that this so called "software" didnt come with a key to activate it

Update:

The manager of this particular store held fast. He inisisted that the XD Card was 'software'. I went to another branch of the same store, and returned the card with no problem.

It seems the problem is with this one store. To that end, I wrote a lengthy account of the affair and sent it to the district manager and to the corporate office. If they really wanted to make me happy, I suggested a simple 20$ gift card to reimburse me for gas expenses driving to the next town. That is all I really want.

I'll eventually name the company if I don't get good results from corporate. So, it really seems to be just a problem with this one manager. I don't like to 'smear' whole companies, until I'm sure it isn't just one clown. That is what it seems to be. At the other branch infact the manager was the one that returned the xd card. After completing the process, I told him about the whole affair, and he laughed about it and walked off saying there was no such policy.