I think i've figured Dell out now.
Their PR department is WAY TO BIG... it is so big, it has no means to communicate with the shipping/tech department effectivly....
They do to much business and are WAY to unorganized.. it sad, they won't last long in the current condition...
While some of us may not like them, microsoft is an example of a WELL run computer company, Dell is an example of a POORLY run computer company. Both have similar quality products, but I for one would much rather deal with microsoft.