Forgot when I ordered this but I got my order cancelled, no call or email notification, just went up on the web and it was gone. None of the three reps I called knew why it was cancelled. Here's a great conversation I had w/ thier first line of defense
Me: "So my order # XXXX was canceled and I don't know why"
Dell rep: " OK let's find it <wait> Alright I see it, it was cancelled"
Me: " Yup, can I get that un-cancelled?"
Dell rep: " Sure let me quote you a price, uhhhhhh $349?"
Me: "No, I ordered it for $289.10"
Dell rep: " Well I'm not authorized to change the price"
me: "OK, can you transfer me to someone who can authorize that, and can you tell me why you cancelled this and when?"
<<<I could see we hit this persons intellectual limit when I asked this, but I was feeling lucky>>>>>>
Dell rep: " Hmmmmm, well it doesn't say when it was cancelled, but it says you should contact a dell customer service rep."
Me: <long pause as I smack my head against the table>
<<< Now I don't claim to know the Dell org chart but when I call a number from thier website that says customer service in front of it, I might be going out on a limb here, but I'm assuming I'm talking to a customer service rep, anyway back to the story >>>>>
Me: "Well, aren't you a customer service rep??"
Dell rep: "Yes."
Me: "OooooK, let's forget why it was cancelled can you transfer me to someone authorized to reorder this at the same price"
After this I talked to one other person who was zero help. Then finally onto someone who asked how I got such a low price, I told him and he came back and reordered it for my original price, BUT like everyone else I'm at the back of the line ETA: 7/6/02
I really don't understand how some people get through life. . . .
anyway I'm just venting now, I will still buy from Dell and in the end this will get solved. Everyone was very nice, you just have to realize it's not thier fault thier so stupid.