:Update: Bad things confirmed. ASUS GPU RMA started, heard bad things.

[RussianSensation]

I wish eVGA (or another company) offered a 970/980 with the Titan blower-design card. I don't want a dual/triple fan re-circulating air into my case.

Ya and with some of the newer cases like MicroATX Lian-Li V359, I am tempted to move to dual cards such as 970 SLI + Swiftech X220 in a smaller case but 970 SLI blowers are MIA for some reason. I think the Titan blower 970 would have sold really well since it's very well suited for SLI in small or even medium sized cases.

 

[96Firebird]

There are blower versions of the 970, EVGA and PNY have released some. I'm not sure about their quality though.

 

[Subyman]

I'd have a hard time buying a blower that looks like it was designed in 2004. I really wish Nvidia would have pushed the Titan blower for the reference 970, but I'm sure it was cut to get to the $329.99 price point.

 

[JDG1980]

Does Nvidia sell the Titan or 980 blower as a replacement part?

I've wondered for a while why they are still using crappy plastic blowers on their multi-thousand-dollar Quadro workstation cards. It's not as if creative professionals don't care about noise levels, and the Titan design certainly looks businesslike enough for a Quadro.

 

[motsm]

What a complete joke. OP, I think you are taking this in good stride. I'd be irate. Keep us posted on how this goes. Surely showing that garbage to a rep will get you an upgraded card or something. You deserve a new 980 for all the junk you've been through. Seriously, they may as well have just packed a rubber chicken in that package.

I was frustrated initially, but have pretty much accepted it at this point. That said, if the RMA rep I've been dealing with doesn't offer me an alternative this time (I sent her the pictures, so if that doesn't provoke a reaction, I don't know what will), I'm going to do my best to find someone else to talk to, hopefully with power enough to send me something new. A GPU is still a sizable purchase for me, so I'm not going to settle on the junk they keep sending me.

I'm glad to see a few people saying this could affect their future purchases too, as that was my intention keeping this updated. I certainly wouldn't have went with ASUS if I knew their reputation before hand.

 

[Subyman]

I was frustrated initially, but have pretty much accepted it at this point. That said, if the RMA rep I've been dealing with doesn't offer me an alternative this time (I sent her the pictures, so if that doesn't provoke a reaction, I don't know what will), I'm going to do my best to find someone else to talk to, hopefully with power enough to send me something new. A GPU is still a sizable purchase for me, so I'm not going to settle on the junk they keep sending me.

I'm glad to see a few people saying this could affect their future purchases too, as that was my intention keeping this updated. I certainly wouldn't have went with ASUS if I knew their reputation before hand.

Definitely affected my purchase. I was considering an Asus 970, but will stick to either Gigabyte or MSI. Thanks for sharing your story. I dislike even a speedy RMA process. One that is obviously a complete joke would have me never considering that company again.

 

[weevilone]

I realize that it's a totally different thing, but ASUS has been selling motherboards advertised as working with their ThunderboltEXII cards, and the cards themselves as separate boxed products. However, both ends of the equation lack a cable that's required to use them together. Calling ASUS results in no assistance, other than being told to return the card. The online store didn't carry it, and their tech support would only forward people to the online store to try buying (and fail to) a part that was supposed to be in the box.

They make some really nice stuff, but they really don't have their act together sometimes.

 

[96Firebird]

Edit - Wrong thread... :\

 

[Zardnok]

I am an Asus fan and recommend their products often, but I have never had to do an RMA from them. Your experience certainly gives me pause. Good luck getting your card replaced!

 

[Atreidin]

I've always gotten the impression that Asus seems like a company that wants to reply to all support requests with "Just buy another one," but can't for obvious reasons. They won't be getting more of my money until they show improvement in customer service.

 

[wand3r3r]

Yeah it's a shame since I like the products a lot and they're usually competitive.

Nothing erases horrible cs when you need something quick since you rarely have spare gpus on the shelf.

 

[motsm]

Updated the OP with more great news!

 

[AznAnarchy99]

Pictures of the new card?

 

[nsafreak]

Wow, just wow at the most recent update. What I would do at this point is one of two things:

1) Advise them that they need to overnight you an actual new card or you'll be contacting an attorney.

2) Send an e-mail to ceo@asus.com with a full explanation of what's occurred so far and requesting a resolution. If Asus is like most companies I've dealt with that e-mail gets routed to an escalated customer service group that can typically cut through the bs.

I wish you luck in gettting this resolved.

 

[motsm]

Pictures of the new card?

If I was expecting a refurbished card this time, it would be acceptable enough, so there isn't much to see. It's just obvious that it isn't new, as if the packaging didn't give it away.

Wow, just wow at the most recent update. What I would do at this point is one of two things:

1) Advise them that they need to overnight you an actual new card or you'll be contacting an attorney.

2) Send an e-mail to ceo@asus.com with a full explanation of what's occurred so far and requesting a resolution. If Asus is like most companies I've dealt with that e-mail gets routed to an escalated customer service group that can typically cut through the bs.

I wish you luck in gettting this resolved.

Yeah, I'm going to have to escalate this, if I can't find a specific email online somewhere I'll try that. The rep I've been speaking with has generally been fine, but she likely doesn't have the authority to go beyond the Indiana facility, which seems to be some sort of technology hell hole.

:Edit: ASUS wanted pictures, so since I have them anyway, here is the "new" card. As you can see by the barcode, they listed the 4GB model as an equivalent card since they have limited stock of 670's.

 

[RussianSensation]

Wow, this thing is dragging since July 2014. It is absurd that no one from Asus even cares. Do they not realize that $250 they are saving now by not sending a new GTX770 card to the OP after his troubles is going to cost them thousands of dollars as a result of many of us simply skipping Asus GPU purchases and not recommending them due to this RMA experience?

OP, call Asus and ask for the regional manager of the entire RMA department.

 

[motsm]

Wow, this thing is dragging since July 2014. It is absurd that no one from Asus even cares. Do they not realize that $250 they are saving now by not sending a new GTX770 card to the OP after his troubles is going to cost them thousands of dollars as a result of many of us simply skipping Asus GPU purchases and not recommending them due to this RMA experience?

OP, call Asus and ask for the regional manager of the entire RMA department.

I asked the rep I've been communicating with for a managers contact information, but also made it clear that I had no major issues with her service personally (these issues go far beyond her), if she doesn't come through, I'll certainly be calling them or finding the information however possible.

 

[RussianSensation]

Did you at least test this 670 4GB card they sent you? Does it at least work properly so that you can use something for now?

 

[motsm]

Did you at least test this 670 4GB card they sent you? Does it at least work properly so that you can use something for now?

I haven't, but I'm going to wait until I hear from them at least, if I'm only going to have this thing for a few days I don't think I'll bother.

 

[Bubbleawsome]

I have a sinking feeling I may be going down the same path as you. No human will contact me, just automated stuff.

Good luck.

 

[motsm]

I have a sinking feeling I may be going down the same path as you. No human will contact me, just automated stuff.

Good luck.

Did you call them? I had no problems getting a rather cheerful employee on the phone to start my RMA. I only started emailing a rep after they sent me the first bad card, and that was so I wouldn't be talking to a different person each time I contacted them.

 

[Bubbleawsome]

Did you call them? I had no problems getting a rather cheerful employee on the phone to start my RMA. I only started emailing a rep after they sent me the first bad card, and that was so I wouldn't be talking to a different person each time I contacted them.

Well, I am anti-social so I'd prefer to keep it text based, though I might call. I've already RMA'ed once, and have gotten nothing past automated responses to help with the dead card I got back. I can't even apply for an advanced RMA. The only option is another 3+ week RMA. This is with gigabyte BTW.

 

[motsm]

2) Send an e-mail to ceo@asus.com with a full explanation of what's occurred so far and requesting a resolution. If Asus is like most companies I've dealt with that e-mail gets routed to an escalated customer service group that can typically cut through the bs.

I found the email of Godwin Yan, Senior Director of Operations, so I sent him a message. I of course don't expect him to ever read it, but you never know.

 

[RadiclDreamer]

After seeing this and having similar issues myself out of Asus, Im done with them completely as a vendor. Hope they enjoy the cash they got from ripping OP off, they wont be getting any from me in the future.

 

[Bubbleawsome]

A consideration is going on a smear campaign on twitter. Or contacting them like a normal person on twitter. I'd be tempted to go a bit overboard after this long. I've got a few ASUS accounts (mobo, the company, and GPU for US and global I think.) on my twitter list.

EDIT: Twitter for ASUS USA