:Update: Bad things confirmed. ASUS GPU RMA started, heard bad things.

[Grooveriding]

I would never buy an Asus video card again for exactly this reason. I had a huge pain in the ass RMAing a 5870 to them. Never again. I did have a smooth RMA on my RIVE motherboard, but it seems the video card RMAs are just a huge disaster.

 

[motsm]

I would never buy an Asus video card again for exactly this reason. I had a huge pain in the ass RMAing a 5870 to them. Never again. I did have a smooth RMA on my RIVE motherboard, but it seems the video card RMAs are just a huge disaster.

Were you in Canada at the time like your location says? I've heard it's primarily the US RMA's that are the problem.

 

[Grooveriding]

Were you in Canada at the time like your location says? I've heard it's primarily the US RMA's that are the problem.

Yes, but at that time you sent your RMAs to the US. Now you send them to a center here in Canada, possibly why my motherboard RMA went well if it is an issue with the US RMA depot. I can not believe those pictures, just look at that card they sent you, that is ridiculous!

 

[AznAnarchy99]

Wow. What the fudge.

Definitely not sending in my card after seeing that. I think my issue is just a heat thing with WoW.

 

[motsm]

Yes, but at that time you sent your RMAs to the US. Now you send them to a center here in Canada, possibly why my motherboard RMA went well if it is an issue with the US RMA depot. I can not believe those pictures, just look at that card they sent you, that is ridiculous!

Ah, that explains it then.

Yeah, this is the second card they sent me as well. Hopefully I don't come off as bitching though, I started the thread before I even had any issues, now I'm just documenting it to warn people really.

 

[nsafreak]

I have a long thread of my own where I had to deal with Asus for a video card RMA. Needless to say it was not a pleasant experience. Their Indiana facility has one of the worst RMA setups in the industry bar none. I would suggest that you ask for the RMA to be processed through the Fremont, CA facility as those folks seem to know what the hell they're doing.

 

[AntonioHG]

Is this for real..? I've had my issues with RMAing my Asus P6T6WS back in the day, but that wasn't even remotely as bad as what I'm seeing here. Appalling, to say the least.

 

[SlickR12345]

Guys you got to understand that RMA's are divided in regions.

Sometimes you are dealing with RMA's from the local shop, these are the guys that purchased the cards from a distributor, these are the guys who buy products in large quantities and sell them to local shops and stuff, most of the time these local shops have to deal with these distributors to get the RMA, then these distributors deal with Asus product centers, these are basically big Asus headquarters who are responsible for a specific region.

So if you get a bad experience with RMA, it may not actually be Asus fault, a lot of time its the intermediaries between.

 

[spinejam]

I've RMA'd cards to Asus as well and every time it's been a joke. One time they made me scan my delivery confirmation receipt b/c they said they never received the card, ...and that was after I spoke to someone earlier in the week that had my card in his hand. This was the Ohio RMA crew if that means anything to you folks. No more Asus for me - don't have time for those douche-bags.

 

[motsm]

Guys you got to understand that RMA's are divided in regions.

Sometimes you are dealing with RMA's from the local shop, these are the guys that purchased the cards from a distributor, these are the guys who buy products in large quantities and sell them to local shops and stuff, most of the time these local shops have to deal with these distributors to get the RMA, then these distributors deal with Asus product centers, these are basically big Asus headquarters who are responsible for a specific region.

So if you get a bad experience with RMA, it may not actually be Asus fault, a lot of time its the intermediaries between.

All of my issues have been caused directly by ASUS, the shipping labels on both of my broken cards came from the ASUS Indiana facility, and my 3rd RMA simply disappeared in ASUS' computer system after they started repairing the card.

 

[nsafreak]

Guys you got to understand that RMA's are divided in regions.

Sometimes you are dealing with RMA's from the local shop, these are the guys that purchased the cards from a distributor, these are the guys who buy products in large quantities and sell them to local shops and stuff, most of the time these local shops have to deal with these distributors to get the RMA, then these distributors deal with Asus product centers, these are basically big Asus headquarters who are responsible for a specific region.

So if you get a bad experience with RMA, it may not actually be Asus fault, a lot of time its the intermediaries between.

This can happen if you're dealing with a product return through a distributor or if you return it through the retailer you purchased the card through (newegg, amazon, etc.) but at this point the op is dealing with Asus directly. I'm well aware of how their RMA process works and if you're sending it to a facility in Indianapolis you're dealing with them directly. I'm not sure of all of their other locations in the US but I do know that their level 3 techs for the most part are in a facility in Fremont, CA.

 

[motsm]

This can happen if you're dealing with a product return through a distributor or if you return it through the retailer you purchased the card through (newegg, amazon, etc.) but at this point the op is dealing with Asus directly. I'm well aware of how their RMA process works and if you're sending it to a facility in Indianapolis you're dealing with them directly. I'm not sure of all of their other locations in the US but I do know that their level 3 techs for the most part are in a facility in Fremont, CA.

I've never seen a CA RMA facility mentioned before you brought it up, so I'll have to ask them about sending it there instead. Thanks for the info.

 

[MTDEW]

Wow,those pics are unreal!

Note to self: Never buy an Asus GPU.

 

[96Firebird]

After seeing this, I'm glad I didn't get the ASUS 970. Even though it has a great cooler, if something goes wrong I don't want the hassle.

 

[sadasus]

I also had a bad experience with Asus rma I send my 280x 3 times because of artifacts everyone it went to California the second time back the Pcb was bent and smelled like celery powder/ramen noodles and also had sticky mess near some of the contacts. I e-mailed mark-cl@asus (replied to my NE review) and sent pictures and got ignored no apology or anything. Long story short I was down an extra 100usd for shipping so i e-bayed the pos and got a evga 770. sad thing is I have a x79-deluxe and the wifi just died so more fun -.-
On another more I also have an Asus mb (older lga775) that won't stay off first couple of times it was kind of wierd but I got used to it. Turns off for about 5-10 s and starts back up.

 

[Fallen Kell]

So if you get a bad experience with RMA, it may not actually be Asus fault, a lot of time its the intermediaries between.

Except it still is Asus's fault since they are the ones who setup the RMA system to act this way. If they really wanted to "fix it" they would have setup a proper business unit to handle it in person instead of outsourcing and claim it wasn't their fault but the people they hired to do this...

Glad I saw the thread. One less person who almost bought a new Asus Nvidia 9XX series card.

 

[Subyman]

What a complete joke. OP, I think you are taking this in good stride. I'd be irate. Keep us posted on how this goes. Surely showing that garbage to a rep will get you an upgraded card or something. You deserve a new 980 for all the junk you've been through. Seriously, they may as well have just packed a rubber chicken in that package.

 

[RussianSensation]

I really feel sorry for the OP and everything he's had to go through. I hope an Asus representative sees this thread and compensates the OP for his hassles.

After seeing this, I'm glad I didn't get the ASUS 970. Even though it has a great cooler, if something goes wrong I don't want the hassle.

Regarding the Asus DCUII 970 Strix, there are at least 2 cards that are simply better:

- Gigabyte G1 Gaming 970 & MSI 970 Gaming
- The MSI Gaming also turns off the fans like the Asus but has superior Hi-c Caps and Super Ferrite Military Class 4 chokes, 6+8 pin power & 6+2 power delivery for better overclocking, ability to control each fan independently
http://www.bit-tech.net/hardware/graphics/2014/09/19/nvidia-geforce-gtx-970-review/4

Seems no 970 card is perfect as EVGA uses cheap components that exhibit coil wine and the ACX1.0 and 2.0 are one of the worst of all the 970 cards in temperatures and noise levels. The Gigabyte has the 3x DP & the best cooler for noise/temps and aggressive factory Boost Clcoks, but it doesn't offer EVGA's RMA service and is well above the $329 MSRP.

 

[96Firebird]

I have the EVGA SC with ACX1.0 being delivered today. Still not sure what to do...

 

[dmoney1980]

I really feel sorry for the OP and everything he's had to go through. I hope an Asus representative sees this thread and compensates the OP for his hassles.



Regarding the Asus DCUII 970 Strix, there are at least 2 cards that are simply better:

- Gigabyte G1 Gaming 970 & MSI 970 Gaming
- The MSI Gaming also turns off the fans like the Asus but has superior Hi-c Caps and Super Ferrite Military Class 4 chokes, 6+8 pin power & 6+2 power delivery for better overclocking, ability to control each fan independently
http://www.bit-tech.net/hardware/graphics/2014/09/19/nvidia-geforce-gtx-970-review/4

Seems no 970 card is perfect as EVGA uses cheap components that exhibit coil wine and the ACX1.0 and 2.0 are one of the worst of all the 970 cards in temperatures and noise levels. The Gigabyte has the 3x DP & the best cooler for noise/temps and aggressive factory Boost Clcoks, but it doesn't offer EVGA's RMA service and is well above the $329 MSRP.

I agree. It makes me question why NVidia isn't allowing 970's to be sold with the stock blower. It's as if they are trying to prevent people from going with SLI setups with the 970 cards (which is by far the best price for performance scenario). While the Gigabyte G1 and MSI Gaming cards are nice to have for a single card setup, it can limit you when going multi-gpu. Selling a stock titan style / blower 970 would solve this problem.

 

[fleshconsumed]

Damn, that is bad. Just reenforces my decision not to buy ASUS products anymore. I think they're becoming SONY of computer electronics. They have gotten enormously big and arrogant. Never had to RMA anything ASUS directly, but the two ASUS motherboards that I had long time ago both had some sort of electrical "gremlins". Was not bad enough to RMA but put me off from buying anything ASUS after having two crappy motherboards out of two.

I've had to RMA a bunch of other stuff ranging from hard drives to ram to videocards to other manufacturers and most of my experience was good. Crucial DDR2 rma was the most painless, all online, no trying to convince them the ram was bad, they just sent me rma label and I got working ram back in the mail a week or two later. EVGA 260c216 was also painless, that card literally burned down, something on the back of the videocard fried to a nice black crisp. RMA'ed it with no problem, got working card back in the process. My latest RMA was XFX 290 that would either fail to get recognized by AMD drivers, fail with bluescreen every time I tried to install drivers, or artefact like crazy and bluescreen shortly thereafter. It did take me 5 days to convince XFX to approve RMA, they tried every excuse to deny RMA, but in the end they did approve it and I got a working card back.

So, I guess buy xfx or evga? Even if their coolers aren't so good? Anyway, just sharing my experience. Thanks for keeping us updated. Stories like these need to be told to serve as a cautionary tale against buying products from crappy vendors. It's been 3 months and you still don't have a working card. That's bad, really bad.

 

[wand3r3r]

MSI has great service, Gigabyte doesn't have a bad reputation.

As for asus, the list of successful RMAs is probably shorter than the list of screwed customers dealing with their bs.

My personal preference is MSI/EVGA, then maybe Gigabyte and some of the others. MSI/EVGA have serial based warranties so resale is a lot easier. I used to really like asus (I've had a number of cards) until I had to RMA one!

 

[exar333]

I really feel sorry for the OP and everything he's had to go through. I hope an Asus representative sees this thread and compensates the OP for his hassles.



Regarding the Asus DCUII 970 Strix, there are at least 2 cards that are simply better:

- Gigabyte G1 Gaming 970 & MSI 970 Gaming
- The MSI Gaming also turns off the fans like the Asus but has superior Hi-c Caps and Super Ferrite Military Class 4 chokes, 6+8 pin power & 6+2 power delivery for better overclocking, ability to control each fan independently
http://www.bit-tech.net/hardware/graphics/2014/09/19/nvidia-geforce-gtx-970-review/4

Seems no 970 card is perfect as EVGA uses cheap components that exhibit coil wine and the ACX1.0 and 2.0 are one of the worst of all the 970 cards in temperatures and noise levels. The Gigabyte has the 3x DP & the best cooler for noise/temps and aggressive factory Boost Clcoks, but it doesn't offer EVGA's RMA service and is well above the $329 MSRP.

I wish eVGA (or another company) offered a 970/980 with the Titan blower-design card. I don't want a dual/triple fan re-circulating air into my case.

 

[Jimzz]

yea I have had to RMA an Asus video card. I had to e-mail them every other day to get them to finally send me something.

Also had issues with asus motherboard and fake features.

I go out of my way to NOT buy asus now.

 

[Dylanharvey999]

This sucks. They make good stuff for the most part