Unfair EBAY *Negative* Feedback?!?!?!?!!?!??!?! (Long)

[big4x4]

Originally posted by: bozack
I hope to god you did not leave him a positive...

I have gotten a few threats but none have came through, generally they are from low feedback bidders who either don't follow the terms of my auctions or just don't know what they are doing and end up paying more for an item than they wanted to....

now I will not leave feedback as a seller until the buyer leaves feedback and as a buyer I will not leave feedback until I recieve the item and am happy with it....

I also email sellers as much and as often as possible when I have questions and I would hope that buyers would do the same for me as I would much rather resolve via email than through neg feedback.

sorry but some ebayers are a holes.

Already left the guy POSITIVE feedback

I just don't get how some people think I deserve a neg. when I did offer him a FULL refund NUMEROUS times and even gave him a battery/charger as well as 20 bux in paypal.

Also, something else.....

He emailed me and said that the 20 dollars I refunded for the battery was actually for his inconvenience. That pissed me off as I would have never had did that for him. The battery and charger worked then!

 

[mrrman]

I would contact Ebay and give them a copy of the conversations/emails and let them decide whether to reverse it or not...my 2c

 

[big4x4]

Originally posted by: mrrman
I would contact Ebay and give them a copy of the conversations/emails and let them decide whether to reverse it or not...my 2c

Thanks....I will try that

 

[DrPizza]

wait a second... I'm lost on the upgrade part...

You were selling an upgraded gun, but didn't have an upgraded gun? Your auction states it's an upgraded gun.
If that's the case, then you deserve the negative feedback.

If the buyer selected the upgrade, then you didn't deserve the negative feedback..

Did the buyer do a "buy it now"? I see the auction ended 30 seconds after his bid....

However, if he did a "buy it now", then you were to offer free shipping... since there was a dispute over the shipping charge, I'm assuming the buyer DIDN'T do a buy it now. And, I see nowhere that you guaranteed delivery before xmas except under the "buy it now"

So, you didn't deserve negative feedback.

Just respond to his negative feedback.

 

[big4x4]

Originally posted by: DrPizza
wait a second... I'm lost on the upgrade part...

You were selling an upgraded gun, but didn't have an upgraded gun? Your auction states it's an upgraded gun.
If that's the case, then you deserve the negative feedback.

If the buyer selected the upgrade, then you didn't deserve the negative feedback..

Did the buyer do a "buy it now"? I see the auction ended 30 seconds after his bid....

However, if he did a "buy it now", then you were to offer free shipping... since there was a dispute over the shipping charge, I'm assuming the buyer DIDN'T do a buy it now. And, I see nowhere that you guaranteed delivery before xmas except under the "buy it now"

So, you didn't deserve negative feedback.

Just respond to his negative feedback.

I usually have my aeg's in stock upgraded. For this one, I had placed an order from my distributor (different one) on Dec. the 5th. They did the upgrades themselves and shipped it the 7th. Instead of taking 2 days like it normally does, one box gets here the 23rd and one get here the 24th.

I had a stock ak in stock w/ a metal body. I listed it on ebay with my most common package (400 fps). Usually, after an auction ends I ask the buyer what other kind of upgrades he/she/it wants. I even warn them in my auctions that is MAY take some time to do the upgrades so they have been forewarned! I don't find anything wrong with that since I explicitly say in my auction that it DOES take time to upgrade the guns. NO WHERE IN MY AUCTION did it say that he would get it before xmas, UNLESS he used "buy it now".

I wish I had never promised this guy delivery before xmas

 

[rickn]

Originally posted by: big4x4

Originally posted by: mrrman
I would contact Ebay and give them a copy of the conversations/emails and let them decide whether to reverse it or not...my 2c

Thanks....I will try that

you're wasting your time. Ebay won't remove any feedback unless you have a court order.

 

[MrCodeDude]

Originally posted by: big4x4
To all those he feel I deserved a negative.....IT WAS HE WHO WANTED TO PICK UP THE GUN ON XMAS EVE EVENTHOUGH I HAD OFFERED HIM A REFUND NUMEROUS TIMES. Give me a break.... I tried everthing to appease this guy. If I did not do something....he threatened me with a negative.

I feel I deserve a neutral for not keeping my promise (at the WORST!). I wish I just had not dealt with this jerk

Yeah, but you also wasted his time.

I mean, he won it and paid for it on Monday. Giving him back his money two days before Christmas isn't the most ideal situation to be in.

 

[halik]

damn,
im about to email the guy with this thread and tell him he's banned form my auctions. What a douche!

 

[Yossarian]

Originally posted by: big4x4

I had a stock ak in stock w/ a metal body. I listed it on ebay with my most common package (400 fps). Usually, after an auction ends I ask the buyer what other kind of upgrades he/she/it wants. I even warn them in my auctions that is MAY take some time to do the upgrades so they have been forewarned! I don't find anything wrong with that since I explicitly say in my auction that it DOES take time to upgrade the guns. NO WHERE IN MY AUCTION did it say that he would get it before xmas, UNLESS he used "buy it now".

you say no such thing.

p.s. asking buyers to add 2% for paypal is against their terms of service.

 

[big4x4]

Originally posted by: Yossarian

Originally posted by: big4x4

I had a stock ak in stock w/ a metal body. I listed it on ebay with my most common package (400 fps). Usually, after an auction ends I ask the buyer what other kind of upgrades he/she/it wants. I even warn them in my auctions that is MAY take some time to do the upgrades so they have been forewarned! I don't find anything wrong with that since I explicitly say in my auction that it DOES take time to upgrade the guns. NO WHERE IN MY AUCTION did it say that he would get it before xmas, UNLESS he used "buy it now".

you say no such thing.

p.s. asking buyers to add 2% for paypal is against their terms of service.

What don't I say?

Also, where did I say to add 2 percent? If I did, I didn't mean it. Thanks


Edit- Crap... you are right. I guess I didn't put it in that auction. If you see my other auctions, you will see that I put it in BOLD letters. Thank you for pointing that out

Edit again - Crap again... I see where the 2% is now. I guess my boss did that because I never put that in the listing! Thank you for pointing that out

 

[big4x4]

Originally posted by: halik
damn,
im about to email the guy with this thread and tell him he's banned form my auctions. What a douche!

Me?

 

[Yo Ma Ma]

OK I think I made it through the entire adventure. In the beginning I was siding a bit with the buyer, but he turned out to be such an ass wanting all the free stuff and threatening with the negs and PayPal reversals that I would say you definitely do/did not deserve the negative. There's just no pleasing some people. What made that guy think that you driving his gun all over town was somehow easier for you than just charging $20 to mail it, like he was doing you a big favor?

Seems like the guy made a nice last minute purchase, but then gambled by having it upgraded I guess, and lost. Next year don't offer upgrades so close to the big day

As a seller I used to leave feedback for a buyer right away as soon as they paid, but now I wait until they have left feedback for me or at least seem reasonably pleased about the transaction.

 

[lavagirl669]

Originally posted by: big4x4

Originally posted by: mugs
I stopped reading about halfway. What I figured out is - you sold an item that you didn't have in your possession and promised it by a certain date. Probably not a good idea. You tried to charge the guy $30 for something you normally charge $25 for. Not sure why you did that.

Yea, that was my fault..... I don't know what happened to my math skillz!!!


I will make a summary when I feel like it

so I guess we will read it when we feel like it?

 

[gutharius]

Man I've seen interstate highways shorter than that!

Ok, finished reading.

You deserve the negative feedback because:

1. You sold something you did not have and could not ship as promised because it was out for upgrades.
2. You promised you would drive and meet him halfway. Instead you decided to arbitrarily leave the gun at the gate house.
3. Even tho this guy may have been an ass he did warn you that you were under a TIGHT time line to get the product shipped. A product you admitted you had shipped out, during the christmas rush, for upgrades and did not have on your person.
4. Bottom line you suck for not having an item ready to ship as this person wanted, even still you were frank about your "hopes" of being able to ship on time but never the less this does not matter because you DID NOT POSSESS the item you were trying to auction and get out the door ASAP.

Take the feedback and eat it, you deserve it, and learn a lesson from the experience. Christmas is not the time to try to meet rush shipment deadlines with a 4 day notice, paypal payment received on 12/20 -- cust wanted product by 12/24. ESPECIALLY if you don't have the product! ESPECIALLY if you are using the US Postal Service! Jeebers, in heaven!

If this guy is a lawyer, as hinted, you better be thankful the worse you get is some negative feedback on ebay.

Sorry I have got to cool off now. Sorry if I was harsh, but really! Sell a product you don't have and promise you can ship it to them in 4 days and you don't even know when you yourself will receive it??? Really!

 

[MillionaireNextDoor]

With a post that long, I'll agree with you.

 

[NikPreviousAcct]

Who actually cares about stupid drama-ridden ebay feedback anyway?

 

[gutharius]

Originally posted by: Yo_Ma-Ma
OK I think I made it through the entire adventure. In the beginning I was siding a bit with the buyer, but he turned out to be such an ass wanting all the free stuff and threatening with the negs and PayPal reversals that I would say you definitely do/did not deserve the negative. There's just no pleasing some people. What made that guy think that you driving his gun all over town was somehow easier for you than just charging $20 to mail it, like he was doing you a big favor?

Seems like the guy made a nice last minute purchase, but then gambled by having it upgraded I guess, and lost. Next year don't offer upgrades so close to the big day

As a seller I used to leave feedback for a buyer right away as soon as they paid, but now I wait until they have left feedback for me or at least seem reasonably pleased about the transaction.

Ultimately I look to see where the fault for the cause of the situation lays. In my eyes this WHOLE situation would not have occured if the seller would have actually HAD the item available for shipping. I realize he may have had to ship the item out to be upgraded to the buyers specification but he SHOULD have told the buyer in his emails this would delay him receiving it by chirstmas as the seller would have to ship it out for upgrades. Instead he went ahead and sent it off for the upgrades via USPS, KNOWING FULL WELL IT WAS CHRISTMAS, as he even admitted.

In the end his desire to make the sale or just plain lack of communication skills cost him this customer and his clean feedback history on ebay.

 

[gutharius]

Originally posted by: big4x4

I wish I had never promised this guy delivery before xmas

I would consider that a lesson learned.

 

[dquan97]

I think you deserve at worse, a neutral. My guess is that the buyer assumed that the upgrades won't delay the promised delivery date, and you didn't tell him of the possibility of a delay.

 

[Injury]

Who cares whether you deserve it or not. Ebay feedback is stuck unless you pay some good money to have form filled to contest it. It can be removed if it says certain slanderous things, but that's it.

Instead you should consider what you are going to write in the explanation. Something like "Late payment caused delays in shipping and services days before Christmas. It was beyond my control and faster action on buyers part would have prevented this."

 

[rh71]

neutral at worst... he was probably just really pissed he couldn't get someone their xmas gift on time...

 

[AnyMal]

As a buyer I could care less if you had difficulties fullfilling your OBLIGATION. If you PROMISED me a certain item within certain timeframe, you better get it done. I would leave you a negative even if you offered money on top of refund simply because ruining Christmas present is totally unacceptable in my book. Next time only sell items in your pocession ready for immediate shipment, or clearely state otherwise.

 

[rickn]

you can negotiate a mutual feedback removal procedure I believe. Bribe him into it, it might less costly than going to court, because unless feedback is slanderous, racist, divulges personal information, Ebay will not take it off. They will send you a nice canned response, and that will be it

 

[halik]

Originally posted by: big4x4

Originally posted by: halik
damn,
im about to email the guy with this thread and tell him he's banned form my auctions. What a douche!

Me?

the lawyer.... i dont care for people with attitude like that. Not worth my time to deal with it

Either way negative feeback doesnt really mean crap. I have over 200 positives and maybe 4 or 5 negatives. Unless your feedback is horrible, it won't change the number of people bidding on your auctions.

 

[aircooled]

http://feedback.ebay.com/ws/eB...mp;userid=airsoftnmore

All your other feedback is good. a few more good sales and no-one will care.